Found my favourite Acqua di Parma diffuser refill at a great price and even with overseas shipping costs, worked out much better value than buying in the UK. Delivery was 8 days after placing the ord... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having read some of the reviews about 'scam' perfumes, I was slightly worried when I ordered a bottle of Bandit, by Robert Piguet. I had previously paid £200 for this but the Besuty the Shop price... See more
Ordered Ex Nihilo Blue Talisman & Malibu Party at the Bay. Arrived very quickly considering this was shipped from Madrid, Spain. Please ignore these stupid reviews questioning authenticity… BeautyTheS... See more
I ordered Bois Imperial Extrait and the item arrived in perfect condition, extremely well packaged and to my surprise there was a little gift bag with two samples and some skin care. Amazing service t... See more
Company replied
Company details
About BeautyTheShop
Written by the company
With more than 13 years of experience in the perfumery and professional cosmetics industry, a catalogue of over 12,000 products and a presence in over 30 countries, Beauty The Shop is a benchmark For online shopping based on the following principles:
⭐Only original products.
🎁Personalized customer service and care based on a human team specialized in beauty and high perfumery.
↩️Money back guarantee, thanks to our agreements with the best logistics companies and our price competitiveness.
🔒Increased investment in technology making it possible for our shop to have the highest internet security measures available.
Join us and discover the best cosmetic products and fragrances.
⭐Only original products.
🎁Personalized customer service and care based on a human team specialized in beauty and high perfumery.
↩️Money back guarantee, thanks to our agreements with the best logistics companies and our price competitiveness.
🔒Increased investment in technology making it possible for our shop to have the highest internet security measures available.
Join us and discover the best cosmetic products and fragrances.
Contact info
calle albuñol nave 6 albolote, 18220, granada, Spain
- +34958490405
- info@beautytheshop.com
- beautytheshop.com
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality of service
Quality of service, quality product, price discount and supersonic speed with delivery. It’s really amazing as I will buying from you.
May 21, 2026
Fantastic prices and great products
Fantastic prices and great products. You can’t go wrong. Five stars and extremely happy. Already ordered more from them.
May 20, 2026
Unprompted review
Great purchase
This was my first time ordering Creed Aventus Absolu from Beauty Shop, and I’m very satisfied. Despite my initial hesitation, the perfume arrived in its original packaging along with three additional sample fragrances. The delivery to London was delayed by two days, but the product was exactly as I expected. I will definitely consider ordering from them again in the future. 👍
May 21, 2026
Unprompted review
Not responsive on an order that i…
Not responsive on an order that i placed. They inform me about a change in my order and i provide the information and now they are unresponsive ...have i been scammed? The perfume bottle is quite expensibe too
May 16, 2026
Unprompted review
***DON'T BUY FROM THEM
***DON'T BUY FROM THEM - HUGE SCAM *** I purchased a very expensive bottle of perfume from this website and they sent me a box that had clearly been tampered with and which I believe is potentially counterfeit. I reported it to their bot-system on their website as thats the only way of registering a complaint. It said that the complaint was registered but it wouldn't give me a reference number and it just said someone would be in touch. I have not heard anything from them and not even an email to acknowledge the complaint. This website is a scam, they are selling counterfeit goods. I even found out that they are not legally registered to sell the brand of perfume that I bought. DON'T BUY FROM THEM - HUGE SCAM
April 24, 2026
Unprompted review
Good product!
May 8, 2026
Unprompted review
Contrary to some of the negative…
Contrary to some of the negative comments I have seen across some platforms, I have to with urgency say that it's all not true!. My experience with Beauty the Shop has been 100% fantastic. An excellent company. They respond to emails. They have authentic products and deliver safety and on time. I can wholeheartedly recommend this company. Don't always believe what you read on line. I am just relearning this. I will be buying from them again, so should you.
May 6, 2026
Unprompted review
Great shop got my products very quick
Great shop got my products very quick, had to wait a little longer on a response from them when I had send them a message but it wasn’t a big issue.. will order here again
May 4, 2026
Sold me a fake fragrance and told me to…
Sold me a fake fragrance and told me to send it back, it's been over 2 years now and they still haven't refunded it, scam company!
January 5, 2026
Unprompted review
Was very impressed with delivery time…
Was very impressed with delivery time on this purchase! In love with the fragrance I bought Nishane - meant to be seen. I others on my wish list! Will be buying very soon
May 4, 2026
Non responsive and pointless so called customer service option for contact
There's no doubt they have a wide selection of goods and competitive but the customer service is truly appalling.
I've noted on other negative reviews I'm having the same experience with no replying to countless
messages on their website which incidentally only works when it wants , it does not allow images of anything to be downloaded/attach files as it suggests you can do.
I ordered x2 products both on one order number then got a delivery with another email stating an order number for one that got delivered , I was expecting the other one to turn up which it hasn't.
Left messages and of course no response to this asking for at least a response. They get your money and ignore you.
They have a phone number which also guess what doesn't work .... this is all designed to eventually make the customer give up and it goes away for them. I also note they are keen to applaud their service when they get good reviews and hardly respond to negative.
Suggest tread carefully with this company as they are red flags despite any positives
You are only as good as your after sales care which in this case is atrocious
April 30, 2026
Unprompted review
the most uselsss company in the world.
the most uselsss company in the world.
3 weeks I’ve been waiting for my parcel, all I get is the same repeated email any time I contact customer service. What a useless company, don’t waste your time and money with them.
April 28, 2026
Unprompted review
Great prices !
Great prices !
Great choice of Fragrances
Trusted purchase
April 22, 2026
Unprompted review
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