Found my favourite Acqua di Parma diffuser refill at a great price and even with overseas shipping costs, worked out much better value than buying in the UK. Delivery was 8 days after placing the ord... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having read some of the reviews about 'scam' perfumes, I was slightly worried when I ordered a bottle of Bandit, by Robert Piguet. I had previously paid £200 for this but the Besuty the Shop price... See more
Ordered Ex Nihilo Blue Talisman & Malibu Party at the Bay. Arrived very quickly considering this was shipped from Madrid, Spain. Please ignore these stupid reviews questioning authenticity… BeautyTheS... See more
I ordered Bois Imperial Extrait and the item arrived in perfect condition, extremely well packaged and to my surprise there was a little gift bag with two samples and some skin care. Amazing service t... See more
Company replied
Company details
About BeautyTheShop
Written by the company
With more than 13 years of experience in the perfumery and professional cosmetics industry, a catalogue of over 12,000 products and a presence in over 30 countries, Beauty The Shop is a benchmark For online shopping based on the following principles:
⭐Only original products.
🎁Personalized customer service and care based on a human team specialized in beauty and high perfumery.
↩️Money back guarantee, thanks to our agreements with the best logistics companies and our price competitiveness.
🔒Increased investment in technology making it possible for our shop to have the highest internet security measures available.
Join us and discover the best cosmetic products and fragrances.
⭐Only original products.
🎁Personalized customer service and care based on a human team specialized in beauty and high perfumery.
↩️Money back guarantee, thanks to our agreements with the best logistics companies and our price competitiveness.
🔒Increased investment in technology making it possible for our shop to have the highest internet security measures available.
Join us and discover the best cosmetic products and fragrances.
Contact info
calle albuñol nave 6 albolote, 18220, granada, Spain
- +34958490405
- info@beautytheshop.com
- beautytheshop.com
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BeautyTheShop
Dear Ann Crossley,
Thanks for the awesome review!
We count ourselves lucky for customers like you. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Please feel free to contact us if you have any question or doubt. We can't wait to see you again!
We wish you a great day! And enjoy your purchase!
Don’t forget to follow us on social media and don’t miss a thing!
Facebook: Beautytheshop
IG: @BeautyTheShop
TikTok: Beautytheshop
YouTube: @BeautyTheShop
Sincerely,
The BeautyTheShop Team
My go to for niche perfumes
Quick shipping, fantastic prices, and genuine fragrances as always 🙏🏻
October 7, 2025
Reply from BeautyTheShop
Dear Slevin,
Thanks for the awesome review!
We count ourselves lucky for customers like you. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Please feel free to contact us if you have any question or doubt. We can't wait to see you again!
Dont forget to subscribe to our newsletter so don’t miss out on our latest promotions and get 10% off your order.
We wish you a great day! And enjoy your purchase!
Sincerely,
The BeautyTheShop Team
Niche perfumes
First of all I recommend this store for their impeccable high quality service, fast shipping, good communication!👌 One of the few stores where you can find a huge selection of niche perfumes
September 26, 2025
Unprompted review
Reply from BeautyTheShop
Thank you so much for your kind words, Alex. We really appreciate you taking the time out to share your experience with us. We're so glad you were satisfied with your experience.
We’d love to continue providing great service to awesome customers like you.
Let us know if you need anything else. We will be more than happy to help.
Don’t forget to follow us on social media and don’t miss a thing!
Facebook: Beautytheshop
IG: @BeautyTheShop
TikTok: Beautytheshop
YouTube: @BeautyTheShop
Best wishes,
The BeautyTheShop Team
Process steps from purchase to receipt…
Process steps from purchase to receipt of perfume is so quick and easy. I will DEFINITELY be ordering more.
October 2, 2025
Reply from BeautyTheShop
Dear Hazwan Raihan
Thanks for the awesome review!
We count ourselves lucky for customers like you. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Please feel free to contact us if you have any question or doubt. We can't wait to see you again!
Remember to subscribe to our newsletter and don’t miss out on our latest promotions and get 10% off your order.
We wish you a great day! And enjoy your purchase!
Sincerely,
The BeautyTheShop Team
I received a defect Outlands which…
I received a defect Outlands which wasnt full. Sent pictures etc, was told to send back to receive a refund.
After they received the package, they said they wont refund me the money. NEVER buy from this store. Pure Scam!
September 23, 2025
Unprompted review
Reply from BeautyTheShop
Dear Mr. Waziri,
Thank you for your feedback, and we're sorry to hear about your disappointment.
We understand your frustration and can confirm that your returned item was carefully reviewed by our team. As it showed signs of use but no visible leakage or defect, it unfortunately did not meet the conditions for a refund under our return policy.
That said, we offered a solution for the item to be returned to you and are currently awaiting your response regarding how you’d like to proceed.
We sincerely regret that this experience has not met your expectations. Should you have any further questions, our team is always available via the message centre or live chat on our website.
Best regards,
The BeautyTheShop Team
Very pleased.
My order arrived safely with updates and tracking information, and they kindly threw in a couple of samples. Great price, good service.
September 12, 2025
Unprompted review
Reply from BeautyTheShop
Dear Claire,
Thanks for the awesome review!
We count ourselves lucky for customers like you. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Please feel free to contact us if you have any question or doubt. We can't wait to see you again!
We wish you a great day! And enjoy your purchase!
Also, remember to subscribe to our newsletter and don’t miss out on our latest promotions and get 10% off your order.
Sincerely,
The BeautyTheShop Team
Ordering was seamless
Ordering was seamless.
The product delivery was fast and well packaged.
September 6, 2025
Reply from BeautyTheShop
Dear Sharmila,
Thank you for your feedback. We are delighted that you find your experience satisfying. Reviews like yours allows us to improve and provide better service to our clients.
Thanks again for taking the time to tell us about your experience.
Please feel free to contact us if we can do anything else for you.
Don’t miss our new arrivals and special promotions, follow us on social media!
Facebook: Beautytheshop
IG: @BeautyTheShop
TikTok: Beautytheshop
YouTube: @BeautyTheShop
See you soon at BeautyTheShop! And enjoy your purchase!
All the best,
The BeautyTheShop Team
Found my favourite Acqua di Parma…
Found my favourite Acqua di Parma diffuser refill at a great price and even with overseas shipping costs, worked out much better value than buying in the UK. Delivery was 8 days after placing the order with tracking details available every step of the way. Genuine product and a very happy customer :-)
August 16, 2025
Unprompted review
Reply from BeautyTheShop
Dear Judy,
Thank you so much for sharing your positive experience with us!
We’re delighted to hear that you found your favorite Acqua di Parma diffuser refill at a great price and that the shipping and tracking process met your expectations. Your satisfaction is our top priority, and we’re thrilled to have you as a happy customer.
Don’t forget to follow us on social media to stay up to date with our latest news and exclusive offers!
Facebook: Beautytheshop
IG: @BeautyTheShop
TikTok: Beautytheshop
YouTube: @BeautyTheShop
We look forward to serving you again soon!
Best regards,
The BeautyTheShop Team
Scammers dont buy anything!!!
August 6, 2025
Unprompted review
Reply from BeautyTheShop
Dear Altay Ak,
We’re sorry to see your comment and want to clarify that our customer service team has been in contact with you and has made multiple efforts to resolve the issue regarding your order.
Unfortunately, the lack of response on your end has made it difficult for us to take further action or reach a resolution.
We remain fully available to assist you and encourage you to reach out through our website's contact form so we can move forward and help resolve the matter.
Sincerely,
The BeautyTheShop Team
My package was delivered as an empty…
My package was delivered as an empty package. I recieved no help what so ever to reclaim it. I also have noticed that my review on their website never got published. They are good at apologizing but not to actually help you.
July 31, 2025
Unprompted review
Reply from BeautyTheShop
Dear Anna,
Thank you for your feedback. We are sorry to hear about your experience and understand your frustration.
We would like to clarify that the package was not reported as empty by the person who initially received it at the parcel shop. When you went to pick up the parcel and noticed it was empty, it was essential to immediately inform the parcel shop staff and file a claim at that time. This process is necessary for the issue to be officially recorded and investigated. Unfortunately, since this report was not made at pickup, we are unable to open a formal investigation or offer compensation afterward.
Regarding your review on our website, we value all customer feedback and strive to publish genuine reviews. Occasionally, reviews undergo moderation, which can cause a delay in their appearance. We apologize if you felt your feedback was not properly addressed and appreciate you bringing this to our attention.
We regret that we were unable to assist you further in this particular situation, but we truly hope to have the opportunity to serve you better in the future.
Sincerely,
The BeautyTheShop Team
Amazing Website
I have used this Website Many times
Had multiple purchases
Very Good service and Prices for what they offer
Has a great reward system too
Definitely recommend using this Website. Its all legit Products
August 11, 2025
Unprompted review
Reply from BeautyTheShop
Dear Customer,
Thank you so much for your kind words and for being a loyal customer!
We're delighted to hear that you've had consistently positive experiences with our service, prices, and Club Beluxe. Your trust means a lot to us, and we're so happy to know that you recommend our site and recognize the authenticity of our products.
Don't forget to follow us on social media to stay up to date with our latest news and exclusive offers:
Facebook: Beautytheshop
IG: @BeautyTheShop
TikTok: Beautytheshop
YouTube: @BeautyTheShop
Looking forward to seeing you again soon!
Best regards,
The BeautyTheShop Team
Easy to search for specific needs or…
Easy to search for specific needs or ingredients and super fast shipping:)
August 1, 2025
Reply from BeautyTheShop
Dear Amy,
Thanks for the awesome review!
We count ourselves lucky for customers like you. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Please feel free to contact us if you have any question or doubt. We can't wait to see you again!
Remember to join our ⭐Club Beluxe⭐ where you will find exclusive offers. Plus, you'll accumulate points that you can redeem on your next purchases
We wish you a great day! And enjoy your purchase!
Sincerely,
The BeautyTheShop Team
Great product unavailable in the US
Great product unavailable in the US. Service is exceptional. Thanks!
August 1, 2025
Reply from BeautyTheShop
Dear Carola,
Thank you for your message and for your kind words. Here at BeautyTheShop we strive to offer the best service possible for our customers and comments like yours help us to improve.
We would like to thank you for trusting us. For any future inquiries, please do not hesitate to contact us, we will be more than happy to help.
Don’t miss our new arrivals and special promotions, follow us on social media!
Facebook: Beautytheshop
IG: @BeautyTheShop
TikTok: Beautytheshop
YouTube: @BeautyTheShop
We wish you a great day!
Sincerely,
The BeautyTheShop Team
Ordered an Aesop travel kit
Ordered an Aesop travel kit, the site said there is a 10% discount when joining their member club, joined, it showed the discount, but the price came out full. Tried to contact their customer service, no one has responded in one and a half weeks, and the number you see on the site does not even work. Fraudulant!
June 29, 2025
Unprompted review
Reply from BeautyTheShop
Dear Otso Emeli,
Thank you for your feedback, and we sincerely apologise for the delay in the response from our customer service team.
We understand your disappointment and would like to clarify that your order was temporarily held to allow you time to complete your registration with our Club Beluxe and benefit from the 10% welcome discount. However, as we did not receive a reply and did not want to delay your order any further, we proceeded with shipping it at the original price.
We’re truly sorry for the inconvenience this may have caused and for the lack of timely communication. Please know that your feedback is important to us and has been shared with our team to help improve our service.
If you have any further concerns or would like us to look into the matter again, feel free to reach out with your order number.
Sincerely,
The BeautyTheShop Team
Great packaging and genuine product
Great packaging and genuine product. Oh, and the shipping was done via FedEx Express! I will certainly be coming back to purchase more. Staten Island, NY. USA.
July 8, 2025
Reply from BeautyTheShop
Thank you so much for your kind words, Indu Jay.
We really appreciate you taking the time out to share your experience with us.
We're so glad you were satisfied with your experience.
We’d love to continue providing great service to awesome customers like you.
Dont forget to subscribe to our newsletter so you don’t miss out on our latest promotions and get 10% off your next order.
Let us know if you need anything else. We will be more than happy to help.
Thanks again for choosing BeautyTheShop.
Have a wonderful day!
Best wishes,
The BeautyTheShop Team
Reply from BeautyTheShop
Thank you so much for your kind words, Gary.
We really appreciate you taking the time out to share your experience with us.
We're so glad you were satisfied with your experience.
We’d love to continue providing great service to awesome customers like you.
Let us know if you need anything else. We will be more than happy to help.
Remember to join our ⭐Club Beluxe⭐ where you will find exclusive offers. Plus, you'll accumulate points that you can redeem on your next purchases.
Thanks again for choosing BeautyTheShop.
Have a wonderful day!
Best wishes,
Super delivery & price.
July 4, 2025
Reply from BeautyTheShop
Dear John,
Thank you for your message and for your kind words. Here at BeautyTheShop we strive to offer the best service possible for our customers and comments like yours help us to improve.
We would like to thank you for trusting us. For any future inquiries, please do not hesitate to contact us, we will be more than happy to help.
Don’t miss our new ➡️TRY&BUY⬅️. Discover and try our signature perfumes comfortably at home before purchasing the original product.
We wish you a great day!
Sincerely,
The BeautyTheShop Team
Wasn’t aware this was a Spanish company…
Wasn’t aware this was a Spanish company as the website was all in English and uk currency , waited ages for it to arrive ( 2 weeks) !! if I’d known I was buying from another country I wouldn’t have bought it !
June 20, 2025
Unprompted review
Reply from BeautyTheShop
Dear Customer,
Thank you for your feedback. We’re sorry to hear about your frustration and appreciate you taking the time to share your experience.
Our website is available in multiple languages and currencies to accommodate our international customer base, but we understand how this may have led to some confusion. We try to make it clear in our shipping policy and checkout information that our warehouse is located in Spain, and that delivery times may vary depending on the destination.
We apologise for any inconvenience caused by the longer-than-expected delivery time, and we truly regret that this impacted your experience with us. Your comments have been shared with our team so we can continue to improve the clarity of our website.
If you have any further questions or need assistance, our customer service team is always here to help.
Sincerely,
The BeautyTheShop Team
Easy to order, quick to arrive
The order was easy to place. I received my parfum within four days of ordering it.
July 1, 2025
Reply from BeautyTheShop
Dear Mark,
Thanks for the awesome review!
We count ourselves lucky for customers like you. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Please feel free to contact us if you have any question or doubt. We can't wait to see you again!
Don’t miss our new arrivals and special promotions, follow us on social media!
Facebook: Beautytheshop
IG: @BeautyTheShop
TikTok: Beautytheshop
YouTube: @BeautyTheShop
We wish you a great day! And enjoy your purchase!
Sincerely,
The BeautyTheShop Team
Reply from BeautyTheShop
Dear Stephen,
Thank you for your message and for your kind words. Here at BeautyTheShop we strive to offer the best service possible for our customers and comments like yours help us to improve.
We would like to thank you for trusting us. For any future inquiries, please do not hesitate to contact us, we will be more than happy to help.
Don’t miss our new ➡️TRY&BUY⬅️. Discover and try our signature perfumes comfortably at home before purchasing the original product.
We wish you a great day!
Sincerely,
The BeautyTheShop Team
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