Found my favourite Acqua di Parma diffuser refill at a great price and even with overseas shipping costs, worked out much better value than buying in the UK. Delivery was 8 days after placing the ord... See more
Company replied
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Review summary
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Reviews shaping this summary
Having read some of the reviews about 'scam' perfumes, I was slightly worried when I ordered a bottle of Bandit, by Robert Piguet. I had previously paid £200 for this but the Besuty the Shop price... See more
Ordered Ex Nihilo Blue Talisman & Malibu Party at the Bay. Arrived very quickly considering this was shipped from Madrid, Spain. Please ignore these stupid reviews questioning authenticity… BeautyTheS... See more
I ordered Bois Imperial Extrait and the item arrived in perfect condition, extremely well packaged and to my surprise there was a little gift bag with two samples and some skin care. Amazing service t... See more
Company replied
Company details
About BeautyTheShop
Written by the company
With more than 13 years of experience in the perfumery and professional cosmetics industry, a catalogue of over 12,000 products and a presence in over 30 countries, Beauty The Shop is a benchmark For online shopping based on the following principles:
⭐Only original products.
🎁Personalized customer service and care based on a human team specialized in beauty and high perfumery.
↩️Money back guarantee, thanks to our agreements with the best logistics companies and our price competitiveness.
🔒Increased investment in technology making it possible for our shop to have the highest internet security measures available.
Join us and discover the best cosmetic products and fragrances.
⭐Only original products.
🎁Personalized customer service and care based on a human team specialized in beauty and high perfumery.
↩️Money back guarantee, thanks to our agreements with the best logistics companies and our price competitiveness.
🔒Increased investment in technology making it possible for our shop to have the highest internet security measures available.
Join us and discover the best cosmetic products and fragrances.
Contact info
calle albuñol nave 6 albolote, 18220, granada, Spain
- +34958490405
- info@beautytheshop.com
- beautytheshop.com
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scammers dont buy anything
May 15, 2025
Unprompted review
Reply from BeautyTheShop
Dear Kerem,
Thank you for your feedback. We strive to offer the best service possible for our customers, and comments like yours help us to improve. We are sorry for any inconvenience this may have caused.
Furthermore, we have made multiple attempts to reach you through all available channels, including a phone call, and our customer service team is eager to work with you to resolve your issue.
We kindly urge you to please reply to our customer service agent so we can find a satisfactory solution together.
We apologize for any inconvenience caused.
Sincerely,
The BeautyTheShop Team
Like a lot of people I was hesitant…
Like a lot of people I was hesitant about using BTS, only because I was unfamiliar with the brand but I was more than happy with the experience.
Prices, range of products and customer service was top notch.
I can't recommend BTS enough....def be back.
June 11, 2025
Unprompted review
Reply from BeautyTheShop
Dear Stephen,
Thanks for the awesome review!
We count ourselves lucky for customers like you. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Please feel free to contact us if you have any question or doubt. We can't wait to see you again!
Remember to subscribe to our newsletter and don’t miss out on our latest promotions and get 10% off your order.
We wish you a great day! And enjoy your purchase!
Sincerely,
The BeautyTheShop Team
no notification of additional customs fees
The prices were listed in customer's country currency and the custmer wasn't notified in any instance that the product would be delivered from abroad and that there would be additional costs required by the customs.
UPDATE:
Yes, I have contacted you and you provided me with the same generalized answer as this one is above
June 20, 2025
Unprompted review
Reply from BeautyTheShop
Dear Dendle,
We’re sorry to hear about the confusion and any inconvenience it may have caused.
Please kindly note that BeautyTheShop is a Spanish company, and all orders are shipped from Spain. Our website uses country-specific sections like “/ch” for Switzerland, but the domain remains Spanish — meaning we are not a Swiss company.
Regarding customs, as stated in our guidelines (available here:
https://www.beautytheshop.com/ch/hilfe), all orders are shipped under FOB (Free on Board) terms. This means:
Customs duties and taxes are the responsibility of the recipient/importer.
Delivery times may be delayed due to customs clearance.
Import fees depend on purchase price and carrier, and may be charged before or after delivery.
In some cases, an import licence may be required from the recipient.
If these conditions are not met, shipping and return costs may be charged to the customer.
We apologize once again for any misunderstanding. To help avoid such issues, we always encourage customers to contact us via chat or contact form before placing an order — our team is happy to clarify any questions.
Thank you for your understanding.
Kind regards,
The BeautyTheShop Team
Acqua di Parma!!!
I am glad they sell the Acqua di Parma Fico di Amalfi La Riserva.
Will buy again!
June 9, 2025
Reply from BeautyTheShop
Thank you so much for your kind words, Denishikov. We really appreciate you taking the time out to share your experience with us. We're so glad you were satisfied with your experience.
We’d love to continue providing great service to awesome customers like you.
Let us know if you need anything else. We will be more than happy to help.
Don’t miss our new ➡️TRY&BUY⬅️. Discover and try our signature perfumes comfortably at home before purchasing the original product.
Thanks again for choosing BeautyTheShop.
Have a wonderful day!
Best wishes,
The BeautyTheShop Team
Reply from BeautyTheShop
Dear Camila,
Thanks for the awesome review!
We count ourselves lucky for customers like you. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Please feel free to contact us if you have any question or doubt. We can't wait to see you again!
Don’t miss our new arrivals and special promotions, follow us on social media!
Facebook: Beautytheshop
IG: @BeautyTheShop
TikTok: Beautytheshop
YouTube: @BeautyTheShop
We wish you a great day! And enjoy your purchase!
Sincerely,
The BeautyTheShop Team
Delivery was made on time as promised
Delivery was made on time as promised. It was easy to track delivery status on FedEx.
June 10, 2025
Reply from BeautyTheShop
Dear {client},
Thank you for taking the time to share your experience. We love hearing feedback from our customers!
Our team will be happy to hear that their hard work has paid off! If there is anything else we can do, let us know.
Don’t miss our new arrivals and special promotions, follow us on social media!
Facebook: Beautytheshop
IG: @BeautyTheShop
TikTok: Beautytheshop
YouTube: @BeautyTheShop
Hope to serve you again soon.
Have a wonderful day!
The BeautyTheShop Team
Easy to order… and delivered between…
Easy to order… and delivered between the times on the date for delivery… top class service
June 10, 2025
Reply from BeautyTheShop
Dear Client,
Thank you for your feedback. We are delighted that you find your experience satisfying. Reviews like yours allows us to improve and provide better service to our clients.
Thanks again for taking the time to tell us about your experience.
Please feel free to contact us if we can do anything else for you.
Remember to join our ⭐Club Beluxe⭐ where you will find exclusive offers. Plus, you'll accumulate points that you can redeem on your next purchases.
See you soon at BeautyTheShop! And enjoy your purchase !
All the best,
The BeautyTheShop Team
Reply from BeautyTheShop
Dear Janet,
Thank you for your feedback. We are delighted that you find your experience satisfying. Reviews like yours allows us to improve and provide better service to our clients.
Thanks again for taking the time to tell us about your experience.
Remember to join our ⭐Club Beluxe⭐ where you will find exclusive offers. Plus, you'll accumulate points that you can redeem on your next purchases.
Please feel free to contact us if we can do anything else for you.
See you soon at BeautyTheShop! And enjoy your purchase !
All the best,
The BeautyTheShop Team
Fast shipping, no duties
Ordered 2 perfumes on a Monday and received them on Thursday :) shipped to the US and didn’t have any issues with duties - great service !!!
June 6, 2025
Reply from BeautyTheShop
Dear Jennifer,
Thanks for the awesome review!
We count ourselves lucky for customers like you. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Remember to join our ⭐Club Beluxe⭐ where you will find exclusive offers. Plus, you'll accumulate points that you can redeem on your next purchases.
Please feel free to contact us if you have any question or doubt. We can't wait to see you again!
We wish you a great day! And enjoy your purchase!
Sincerely,
The BeautyTheShop Team
Great prices great genuine products
Great prices great genuine products, only took a star off for the speed of delivery, it seems the package travels Europe before it arrives to you, which is slightly frustrating
June 6, 2025
Reply from BeautyTheShop
Dear Lewis,
Thank you for your message and for your kind words.
Here at BeautyTheShop we strive to offer the best service possible for our customers and comments like yours help us to improve.
We would like to thank you for trusting us. For any future inquiries, please do not hesitate to contact us, we will be more than happy to help.
Don't forget to subscribe to our newsletter and don’t miss out on our latest promotions and get 10% off your order.
We wish you a great day!
Sincerely,
The BeautyTheShop Team
Reply from BeautyTheShop
Dear Reza,
Thank you for your feedback. We are delighted that you find your experience satisfying. Reviews like yours allows us to improve and provide better service to our clients.
Thanks again for taking the time to tell us about your experience.
Remember to join our ⭐Club Beluxe⭐ where you will find exclusive offers. Plus, you'll accumulate points that you can redeem on your next purchases.
Please feel free to contact us if we can do anything else for you.
See you soon at BeautyTheShop! And enjoy your purchase !
All the best,
The BeautyTheShop Team
Happy customer
Beauty The Shop, products are really good also the price. They arrive when they say also I can track the parcel.
June 3, 2025
Reply from BeautyTheShop
Dear Jean,
Thank you for your feedback. We are delighted that you find your experience satisfying. Reviews like yours allows us to improve and provide better service to our clients.
Thanks again for taking the time to tell us about your experience.
Please feel free to contact us if we can do anything else for you.
Remember to join our ⭐Club Beluxe⭐ where you will find exclusive offers. Plus, you'll accumulate points that you can redeem on your next purchases.
See you soon at BeautyTheShop! And enjoy your purchase!
All the best,
The BeautyTheShop Team
Reply from BeautyTheShop
Dear Adam,
Thank you for your message and for your kind words. Here at BeautyTheShop we strive to offer the best service possible for our customers and comments like yours help us to improve.
We would like to thank you for trusting us. For any future enquiries, please do not hesitate to contact us, we will be more than happy to help.
Remember to join our ⭐Club Beluxe⭐ where you will find exclusive offers. Plus, you'll accumulate points that you can redeem on your next purchases.
We wish you a great day!
Sincerely,
The BeautyTheShop Team
Yes thank you for resolving the issue I appreciate it thank you
I purchase iwhite toothpaste that they advertised the one in the purple white tube they sent me the cheaper version the supreme whitening in the blue white tube when I contacted them about it several times by email because that's all you can do no reply whatsoever the services is appalling false advertising not sending the item that they actually advertise send you another one and then not even have the decency to reply to you to try and rectify the situation or explain themselves yeah I wouldn't purchase from them again Think twice
May 9, 2025
Unprompted review
Reply from BeautyTheShop
Dear Customer,
Thank you for your feedback. We strive to offer the best service possible for our customers, and comments like yours help us to improve.
Furthermore, we've been informed by our customer service team that they have been in contact with you and that they have resolved the issue.
We apologise for any inconvenience caused.
Sincerely,
The BeautyTheShop Team
Reply from BeautyTheShop
Dear Nataliia,
Thanks for the awesome review!
We count ourselves lucky for customers like you. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Please feel free to contact us if you have any question or doubt. We can't wait to see you again!
Remember to follow us on social media! Don’t miss out on our new products, giveaways and offers.
IG: @beautytheshop
We wish you a great day! And enjoy your purchase!
Sincerely,
The BeautyTheShop Team
What the ordering process should be like.
Easy to navigate the ordering page of the website and get info about the products. Came quickly and in good shape along with shipping updates. Thank you!
May 11, 2025
Reply from BeautyTheShop
Dear Barb,
Thank you for your message and for your kind words. Here at BeautyTheShop we strive to offer the best service possible for our customers and comments like yours help us to improve.
We would like to thank you for trusting us. For any future inquiries, please do not hesitate to contact us, we will be more than happy to help.
Don’t forget to follow us on social media and don’t miss a thing!
Facebook: Beautytheshop
IG: @BeautyTheShop
TikTok: Beautytheshop
YouTube: @BeautyTheShop
We wish you a great day!
Sincerely,
The BeautyTheShop Team
quick delivery for a great price :)
May 9, 2025
Reply from BeautyTheShop
Dear Paul,
Thanks for the awesome review!
We count ourselves lucky for customers like you. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Remember to join our ⭐Club Beluxe⭐
Club Beluxe is the club for BeautyTheShop customers, where you can benefit from exclusive advantages and get unique experiences.
Please feel free to contact us if you have any question or doubt. We can't wait to see you again!
We wish you a great day! And enjoy your purchase!
Sincerely,
The BeautyTheShop Team
Item received
Item received, beautiful fragrance.
However, the delivery was a week later than stated.
If delivery times were better, would have been a more positive experience.
May 10, 2025
Unprompted review
Reply from BeautyTheShop
Dear Luke,
Thank you for your honest review. Here at BeautyTheShop we strive to offer the best service possible for our customers and comments like yours help us to improve.
We would like to thank you for trusting us. For any future inquiries, please do not hesitate to contact us, we will be more than happy to help.
Don’t miss our new ➡️TRY&BUY⬅️. Discover and try our signature perfumes comfortably at home before purchasing the original product.
We wish you a great day!
Sincerely,
The BeautyTheShop Team
Service is excellent
Service is excellent. My first online purchase from Australia and I cannot fault the shipping thru Fedex. I purchased the same Dr Levy masks ahead and those have still not arrived from the UK. With all the products that are not easy to find, BeautyTheShop is ideal. I will certainly be back for more products soon. THANK YOU VERY MUCH!
May 8, 2025
Reply from BeautyTheShop
Thank you so much for your kind words, Rosemarie.
We really appreciate you taking the time out to share your experience with us. We're so glad you were satisfied with your experience.
We’d love to continue providing great service to awesome customers like you.
Remember to join our ⭐Club Beluxe⭐the club for BeautyTheShop customers, where you can accumulate points that you can cash in for discounts on your next purchases, benefit from exclusive offers and get unique benefits.
Let us know if you need anything else. We will be more than happy to help.
Thanks again for choosing BeautyTheShop.
Have a wonderful day!
Best wishes,
The BeautyTheShop Team
Great First Ordering Experience
I received my BDK Impadia order today. Shipping to the USA was so fast (4 days). My package was wrapped with care and my authentic fragrance arrived safely. I love BeautyTheShop. This was my first time ordering from them, it will not be my last.
May 5, 2025
Reply from BeautyTheShop
Thank you so much for your kind words.
We really appreciate you taking the time out to share your experience with us. We're so glad you were satisfied with our service.
We’d love to continue providing great service to awesome customers like you.
Let us know if you need anything else. We will be more than happy to help.
Thanks again for choosing BeautyTheShop.
Remember to join our ⭐Club Beluxe⭐
Where you can benefit from exclusive offers and accumulate luxes (the Club Beluxe points), with every purchase you make, that you can later redeem for even more exclusive discounts.
Have a wonderful day!
Best wishes,
The BeautyTheShop Team
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