Beauty Time Therapies Reviews 2,514

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Super quick same day dispatch and 48hour delivery turnaround! Can't fault this company, thanks so much! Definitely recommend.

Rated 5 out of 5 stars

Once again I am extremely pleased with the service I received from start to finish. Easy ordering, prompt delivery and excellent products which are really good value. I have been using Medik8 c-Tetra... See more

Rated 3 out of 5 stars

The firm is official stock list, however they sent me incorrect items, the initial delivery notice had no tracking number unless asked for one, return is via Royal Mail only, while delivery via Herm... See more

Company replied

Rated 5 out of 5 stars

I've always had a great response and support to questions from Sam at Beauty Time Therapies. O do restock My products in advance so I don't run out, but with the samples provided in my latest order ha... See more

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4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 1 out of 5 stars

Where is my tracking number

I placed an order this morning, I got an email saying the item has been dispatched but no tracking number has been issued to me. 
I have tried to contact the company today via email via phone message and also message on their website with no response at all. This is not a good response as I was going to put an order in for over £1,000 but was testing the waters. I will wait until tomorrow for a response but by the reviews on here I am not holding my breathI

February 15, 2024
Unprompted review
Beauty Time Therapies logo

Reply from Beauty Time Therapies

Yes, you did email but have forgotten to mention that you emailed 3 times in a little over an hour, demanding an immediate response. In those emails you accused us of being a suspicious company and that if we did not respond by the end of the day you would contact your bank. We run a busy salon and the girls were all in treatment all day and to be honest they will not respond to such aggressive and excessive emails. You emailed us over 2 weeks ago about this product and we responded each time on how to purchase it taking you through all the required steps to purchase. You will get notifications from Royal Mail but for your own peace of mind your tracking link is: https://www.royalmail.com/track-your-item#/tracking-results/GG247328593GB. As for our reviews? 91% 5 star, 6% 4 star out of over 2500 is not too bad really.

Rated 1 out of 5 stars

They have still not sent my order

They haven’t sent the item I ordered (over a month ago). They have since said they need more time to stock the item (which they did not say when I ordered it). Despite asking for them to cancel the order and issue a refund they are now ignoring me. My next step will be to report them to the ombudsman.

June 18, 2023
Unprompted review
Beauty Time Therapies logo

Reply from Beauty Time Therapies

Hi Sophie, we did tell you about the out of stock item and did cancel your order when you asked us to earlier this month. We refunded you on June the 9th.

Rated 1 out of 5 stars

Will never buy from them again

Will never buy from them again. I have used the same cream for years, and when it ran out last I ordered some more from this site. It is quite expensive and the cream turned up a completely different colour, different consistency and did absolutely nothing. It was like a cheap cream which had then been watered down and the bottle was half empty! Lasted 3 months instead of the usual 6. Contacted customer service twice and never had a response from them. Scam!

September 1, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. I use the Medik 8 products which I love and they always have everything I need in stock and send out promptly with samples and gifts.

January 11, 2022
Rated 5 out of 5 stars

I never received the order

Order delivered

January 4, 2022
Beauty Time Therapies logo

Reply from Beauty Time Therapies

Hi, you ordered on the 26th, the first time we could despatch was the 29th which we did. With the New Year your item was delivered on the 4th at 15:30?

Rated 5 out of 5 stars

Recommend

Great service. Placed order Monday products arrived within 2 days and free gift added. Good value always buy my Dermaquest from here would definately recommend.

December 9, 2021

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