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Review summary

Created with AI, based on recent reviews

Evaluating 3,095 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for their helpfulness and efficiency in resolving issues. Many appreciate the quality of certain products and collections, finding them comfortable and well-fitting. However, some people were dissatisfied with the product quality, reporting issues such as items ripping or developing holes after minimal use. There are also mentions of orders being delayed, arriving faulty, or having incorrect sizing. Some customers also experienced difficulties with customer service responsiveness and communication regarding order problems.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality. Many customers praise the quality, describing... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the support, highlighting agents... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the quick arrival... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the high quality of items, noting... See more

Staff

Customers had positive experiences with staff. Reviewers frequently praise the team's helpfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery took quite a while but since it was international it didnt bother me that much. One of the leggings i ordered ripped after just putting them on. However the support and the help from Arya was... See more

Rated 4 out of 5 stars

I recently ordered some stuff during the birthday sale, prior to that I ordered a set in which the shorts came broken, I returned them for a different size. During the b-day sale 1 more short came in... See more

Rated 4 out of 5 stars

Although there has been delay with my orders, the items and their quality are great. I encountered an issue with the return’s process due to personal specific context, and the help provided has been q... See more

Rated 4 out of 5 stars

Ordered 2 pair of leggings. The initial order took far too long to arrive, I’m hoping that was a glitch, as I’ve since ordered another pair. When it eventually arrived, one of the pair was faulty. H... See more


Company details

  1. Activewear Store
  2. Clothing Store

Information provided by various external sources

#BeAYBL


Contact info

3.7

Average

TrustScore 3.5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I was extremely satisfied with the customer service

I was extremely satisfied with the customer service. I encountered an issue with my order, but the team handled it brilliantly. In particular, Elisia and Momena Raja were incredibly responsive and efficient. They quickly processed a refund for my order, which I really appreciated. Their professionalism and prompt support made a big difference. thank you again!

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

I had a shipping issue with my order

I had a shipping issue with my order. Apparently it got sent back to sender, which bummed me out. I contacted customer service and even though it took a while to get my issue resolved due to time differences it was worth the wait. Krystelle, Sean, Arya and Beattris helped me with my order. Arya and Beattris went above and beyond to make sure I get my package sent right away. Making accommodations to my order since some items were not in stock. They made sure I got what I wanted. This is why I will still continue to buy their clothing. I am literally obsessed with their clothing. Best work out clothes out there.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

amazing customer service!

I had an unexpected issue with a product and i reached out to the support team and they sent me a replacement in less than a week! Arya was extremely helpful and made the process quick and easy!
I love AYBL’s products and i will continue to buy from them even after my minor issue :) !

April 18, 2026
Unprompted review
Rated 4 out of 5 stars

Great

My order was a little bit late, but they informed me that it would be delayed, so I have no complaints. There was also a problem, but it was sold. Great service I will definitely buy again.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

I appreciate the help from ayble

I appreciate the help from ayble! I have trouble with my legging I wright to them and it take juste one day to response and help me. Thx to Paige, Elysia and momena to help me get a new pair of legging.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Received a pair of leggings that had a slight tear on the butt scrunch. Contacted AYBL support and had the issue resolved ASAP. Arya was kind enough to go ahead and ship a new pair. Highly recommend!

April 22, 2026
Unprompted review
Rated 1 out of 5 stars

Only just received the leggings today…

Only just received the leggings today along with the sports bra I just tried them on and they ripped when squatting in them . just to check that it wasn’t just because of the stretch I pulled on the label in the bra and it came off almost effortlessly I wouldn’t recommend this site for anything as the stitching is terrible due to poor quality thread

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Courier service had lost my parcel but Claire and Yulia were both a great help in providing solutions. Have now been issued with a reorder and is on its way within a matter of just a couple of days since my first enquiry.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Faulty item, good service

I received a faulty item, so I contacted the support staff. They answered so fast, and told me they were sorry and would replace the item if I wished to. I did, so they made sure I will receive a new item. I really felt heard and their answers were very quick.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with AYBL

I had a great experience with AYBL, especially thanks to Lucy and Momena.

The customer service is excellent — very friendly, helpful, and always quick to respond. I really appreciate how easy it is to stay in contact with the team, and they genuinely try to resolve any issue as quickly as possible.

The quality of the clothing is also amazing — the fabrics are very soft and comfortable to wear. In my case, when I had an issue with one item, the replacement process was incredibly fast and smooth, with no problems at all.

Shipping was quick, communication was clear, and overall the whole experience felt very professional and stress-free.

I can confidently say I’ve only had positive experiences with them and would definitely recommend AYBL to others.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

My package was stolen and they handled…

My package was stolen and they handled it very well, providing me with timely responses and resending the package. They even let me pick alternative items because some of the ones I originally ordered were out of stock. Shoutout to Krystelle, Elysia, Paul and Yuliia for their assistance.

April 21, 2026
Unprompted review
Rated 4 out of 5 stars

I needed to place a return

I needed to place a return, and the support staff was excellent! Alexis guided me through the process and set my return in motion effortlessly!

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I ordered a pair of leggings in the sale, when I tried them on, they had a ladder in them already, I reached out within the 30 day returns window and it was Arya that helped me, she was lovely and accommodating, she offered me a refund or to swap the item and the whole process was seamless and so helpful

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

I ordered a really nice pair of sports leggings. Unfortunately, they broke after wearing them just once. Aybl resolved this very nicely; I received excellent help. It was fixed immediately, and I received a new pair of leggings sent to me for free. Super satisfied!

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

“I placed an order during the sale on…

“I placed an order during the sale on March 23rd, but I never received it due to an issue with my address. I contacted them and spoke with Paul, Yuliia, and Elysia, who helped me resolve the problem without any issues. The support team was very kind, and I am now waiting for my order again as it has been resent.”

April 22, 2026
Unprompted review

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