The original date of delivery was cancelled without notifying us, however the new date went ahead as scheduled. The delivery person was on their own and the package was heavy (I thought it was schedul... See more
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Company details
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Bed Kings is an online mattress, beds and furniture retailer. Offering the highest quality at competitive prices with excellent service.
Contact info
Unit 4B Calderdale Business Park, HX2 8DB, Halifax, United Kingdom
- 01274 955555
- Support@bedkings.co.uk
- bedkings.co.uk
Hasn’t replied to negative reviews
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The furniture and service was…
The furniture and service was excellent. Only negative the length of time to receive the order but that was not down to bed kings as the items where stuck in a container.
Massive delays with the delivery
I've made an order on the 29th of may and received it on the 3rd of July which is ridiculous. On the website it says delivery between one and two weeks
No customer service contact at all.
No customer service at all, no replies to phone messages, emails. No tracking info given, ignored for 2 weeks, ordered another item and tried to cancel order, again no replies to emails phone messages and it turned up unannounced so refused delivery, still waiting for contact as I want my money back. Useless company avoid at all costs.
AVOID - ZERO STARS
Absolutely the worst company I’ve ever dealt with. I placed an order with Bedkings over two weeks ago, and I still haven’t received the product. Not only did they fail to deliver, but they’ve also completely cut off all communication — they’ve blocked my calls and are ignoring all of my emails. I’ve now had to raise a dispute with my payment provider just to try and get my money back. Avoid this company at all costs — they are unprofessional, unreliable, and completely untrustworthy.
Brilliant service from start to finish
Really easy to use website with an excellent choice of beds. Ordering process was very clear and confirmation of payment was instant. Follow up service was exceptional with clear communication at all points. Delivery came within agreed date space and also within time space. The beds are of a high quality. The delivery man was efficient and polite, plus managed to get the beds into the room without damaging anything. I would recommend this company to anyone.
I ordered an ottoman from this company…
I ordered an ottoman from this company and waited a month and it never arrived. I emailed 3 times with no reply. I called twice and was told to was on route but it never arrived. Called to ask for a refund which I was told they would process and I am still waiting for this. However, I have just received an email confirming my refund has bed issued.
Love my mattress
Polite and Helpful Guys…
They were polite and helpful and completed the job very efficiently.
Very poor customer service
Unfortunately, the extremely poor customer service has resulted in me cancelling my order with Bed Kings. I placed an order a few weeks ago and was advised I would receive an update when my order has been dispatched. I have emailed and called the numbers on the website to get an estimated ETA but cannot get a response at all. This is a shame as I like to support smaller businesses but I can get the same items at the same price via Very with next day delivery and better customer service.
Very easy delivery and lovely furniture
Very easy delivery, great quality furniture, no hassle at all
Excellent products! Customer service needs work
Now I will start with they would of got 5stars if they had better customer service but I think it's a small company. I ordered the 5 piece canyon oak in April and I finally received it on Saturday 21st of June so it actually took 8 weeks to recieve my goods. They are excellent, sturdy and strong, easy to build and Chris was the main man I dealt with, in the last week before delivery and he was brilliant! However I emailed this company 3 times over that period and NEVER got a reply, everytime I called to see where my order was I was given different dates with no follow up so I was actually starting to think I had been scammed.
If I lived in Yorkshire I would go and work for this company so that they could learn how to work in customer service, you have to keep the customer updated throughout the process. In the last week before delivery I finally learnt that my order had been stuck on a boat coming into the country, had they informed me of this I wouldn't of been so nervous.
But I do stand by there products, they are excellent quality and easy to build but with my order most needed two people to build.
Very pleased with my purchase of a side…
Very pleased with my purchase of a side table, in fact I have also ordered a TV unit as well, good quality and quite easy to assemble, took three weeks for delivery, but that's probably due to geographical area, and as I wasn't in a hurry for it, that wasn't a problem, would recommend bed kings to anyone that wants to buy any items of furniture
Understanding and helpful
The Guys were understanding of my space issue and helped me move some other boxes so space was still at an optimum.
Very helpful.
Single bed with guest bed underneath
My beds are beautifully handmade and look lovely in situ. I have had lots of compliments about the beds. My only complaint was the length of time it took to received my order. Delivery was stated at two to three weeks from ordering however mine took almost six weeks. I was only contacted once with an update which left me wondering if I had been scammed. I contacted the company to chase up my order and was told someone would phone me the next day but no one did. Next time I phoned I was offered an upgrade on the delivery for my inconvenience so that was very nice. My experience hasn’t put me off using this firm again as the quality is excellent. I Would recommend using this company but don’t take delivery time as a definite.
Easy to use Website
Easy to use Website, always a plus when buying online.
Kept informed about our delivery, arrived well packed and in good condition.
Super product, this is the second one I have bought from Bed Kings.
Excellent service and excellent products.
Thank you
Excellent communication and item super quality
Excellent communication and delivery quicker than expected Item super quality will buy from them again
Strangest company I have dealt with…
Strangest company I have dealt with ordered bed easily and didn’t hear anything for 5 days rang them they gave a strange response saying it should be with me next week but no date I then called again a few days later they said they’d call me back and they didn’t 10 days later I rang and cancelled they didn’t even ask me why I was cancelling odd from beginning to end
very good quality
Haven't received the bed yet, but the furniture arrived very quickly. Delivery driver was excellent. Furniture is very good quality, very pleased. Looking forward to the bed !
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