Bed Kings Reviews 1,495

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, describing them as excellent, sturdy, and well-designed. Many also appreciate the ease of ordering and the overall service, with some highlighting helpful and efficient delivery personnel. The furniture is often described as looking lovely and being of good quality. However, some people were dissatisfied with the delivery service and the time it took to receive their orders. Several customers experienced significant delays beyond the promised delivery windows, with some orders taking weeks or even months longer than expected. There were also instances of poor communication regarding delivery updates and issues with delivery personnel being unhelpful or arriving at inconvenient times. A few customers also reported receiving damaged items or products with missing parts.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers express frustration... See more

Product

Reviewers mention positive feedback about product quality and design. Many customers are pleased with the... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express significant frustration with... See more

Quality

Users describe positive interactions with quality, frequently highlighting that products are well-made,... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the excellent and great service,... See more

Based on these reviews

Rated 4 out of 5 stars

The original date of delivery was cancelled without notifying us, however the new date went ahead as scheduled. The delivery person was on their own and the package was heavy (I thought it was schedul... See more

Rated 4 out of 5 stars

My beds are beautifully handmade and look lovely in situ. I have had lots of compliments about the beds. My only complaint was the length of time it took to received my order. Delivery was stated at... See more

Rated 4 out of 5 stars

The wardrobe is great. All parts arrived with instructions and easy to assemble. Great product. The only reason I gave 4 stars is the delivery driver was very huffy puffy when he had to lift everythi... See more

Rated 4 out of 5 stars

The furniture and service was excellent. Only negative the length of time to receive the order but that was not down to bed kings as the items where stuck in a container.

Rated 5 out of 5 stars

All in, the buying experience has been top notch. Bedroom furniture ordered on-line, delivery time & date was as stated. The driver kindly took our delivery into the garage as I am disabled & couldn'... See more

Rated 5 out of 5 stars

Very easy to order. The bed is good quality very heavy. Easy to put together taking about an hour or so . Needed 2 people to attach the slatted base frame. The bed is quite low when complete . We h... See more

Rated 4 out of 5 stars

Now I will start with they would of got 5stars if they had better customer service but I think it's a small company. I ordered the 5 piece canyon oak in April and I finally received it on Saturday 2... See more

Rated 5 out of 5 stars

Really easy to use website with an excellent choice of beds. Ordering process was very clear and confirmation of payment was instant. Follow up service was exceptional with clear communication at al... See more

Rated 5 out of 5 stars

I’m a return customer after 10 years. I had some excellent quality mattresses and trundle beds a decade ago and when I relocated home: i needed a superking mattress and already had it in mind to go ba... See more

Rated 4 out of 5 stars

The product was just as advertised, but the delivery time was 2 months not 2 weeks. I believe the problem with this has now been addressed.

Rated 5 out of 5 stars

Excellent bed, went together well, very well designed. Only thing i’d suggest is an alternative packing material to expand polystyrene. Not a biggie but still finding white bits all over the place a w... See more

Rated 5 out of 5 stars

Easy to use Website, always a plus when buying online. Kept informed about our delivery, arrived well packed and in good condition. Super product, this is the second one I have bought from Bed Kin... See more

Rated 5 out of 5 stars

My bed and mattresses were delivered on time by a friendly and helpful driver. I am pleased with the quality of the items. Both mattresses are a full single bed size (90 x 200)and a normal depth, unli... See more

Rated 1 out of 5 stars

The delivery person was very unhelpful. I asked if he could help me carry the very heavy wardrobe upstairs because my mom is elderly out of good will and he wasn't interested? All he stated was that w... See more

Rated 5 out of 5 stars

Excellent service! Ordered 2 check of drawers and 3 wardrobes. They assembled the wardrobes within 90 mins max! Solid job. Both the men were ever so polite and accommodating! Highly recommend!

Rated 5 out of 5 stars

Our guest bed (single + trundle) arrived and it looks great. The trundle was slightly damaged at the factory, but the company delivered a replacement the next day so no problems. Overall great service... See more

Rated 1 out of 5 stars

Absolutely the worst company I’ve ever dealt with. I placed an order with Bedkings over two weeks ago, and I still haven’t received the product. Not only did they fail to deliver, but they’ve also com... See more

Rated 1 out of 5 stars

Would give 0 if I could. Ordered my furniture almost 2 months ago and still havent received it. They notified me that they would deliver in 19thof July and the same day the delivery company said they... See more

Rated 1 out of 5 stars

No customer service at all, no replies to phone messages, emails. No tracking info given, ignored for 2 weeks, ordered another item and tried to cancel order, again no replies to emails phone messages... See more

Rated 1 out of 5 stars

Wardrobe arrived with missing hinges and one of three doors could not be attached. Promised to return and finish the build. Also, other doors are chipped in two different places. Promised to get a re... See more

Rated 5 out of 5 stars

Early date given on delivery. The delivery was 10.30pm but the driver was very helpful. The grand children love it and also very comfortable for adults. Well worth paying more for quality. Thank... See more

Rated 5 out of 5 stars

5 stars all the way even with the Strom they still managed to get my item to me . Best flat pack item I've ever bought so easy to put together and well organised in the packaging . Fast delivery and... See more

Rated 5 out of 5 stars

Haven't received the bed yet, but the furniture arrived very quickly. Delivery driver was excellent. Furniture is very good quality, very pleased. Looking forward to the bed !

Rated 5 out of 5 stars

The Guys were understanding of my space issue and helped me move some other boxes so space was still at an optimum. Very helpful.

Rated 5 out of 5 stars

My items took longer than expected to arrive,but the items were of a really good quality and I am really happy with them,would recommend Bed King to anyone

Rated 5 out of 5 stars

Despite a delay caused by a traffic accident on the M4, the delivery team kept me updated and once the accident was clear they arrived as soon as they could, delivery was simple and efficient. Than... See more

Rated 5 out of 5 stars

As said previously. Delivery was great telephone service was great. Not unwrapped or constructed furniture yet and am praying that it is in perfect condition 😊

Rated 5 out of 5 stars

No messing about just pick order and pay for items kept me updated with items times and deliveries

Rated 5 out of 5 stars

Item was easy to order and was delivered on time when they said , delivery was good no problem highly recommend.

Rated 5 out of 5 stars

We are very pleased with our Julien Bowen Curve wardrobe from Bedkings. It arrived promptly and well packaged and assembly was fairly straightforward (needs 2 people). It was also extremely well price... See more

Rated 5 out of 5 stars

I absolutely love my new furniture! Great quality, great price and fast delivery thankyou!

Rated 5 out of 5 stars

Easy to order. Great item. Problem with delivery but not their fault and sorted in minutes. Very happy and would use again.

Rated 5 out of 5 stars

Told me he was delayed because of traffic. Efficient friendly and flexible

Rated 3 out of 5 stars

The delivery itself was OK and the delivery driver put the goods in my hall. However, the delivery driver first asked if there was someone to help. I said "no I live alone" which followed some huffin... See more

Rated 5 out of 5 stars

Very pleased with my purchase of a side table, in fact I have also ordered a TV unit as well, good quality and quite easy to assemble, took three weeks for delivery, but that's probably due to geogra... See more

Rated 1 out of 5 stars

I took time off work for the delivery which you cancelled at short notice. On the rescheduled day you sent a message that delivery would get in the next 30.minutes when I was taking children to sch... See more

Rated 1 out of 5 stars

BEWARE same company that just ceased trading and kept my money! Placed an order over a month ago, long lead time was expected. Rang about 4 weeks later was told it was expected the following week. T... See more

Rated 1 out of 5 stars

AVOID - SCAM COMPANY. i purchased an item nearly a month ago and was due to recieve the item in 2 week. I have attempted to contact them by email, chat & phone however after numerous attempts i have... See more

Rated 1 out of 5 stars

Not sure if this has been sent in error but I haven’t received the bed yet. I did contact you on 24/9/25 and was informed it would be delivered direct from the supplier early October. I certainly won’... See more

Rated 2 out of 5 stars

Ordered Jan 18. No news after 2 weeks. Had to chase twice to finally get an answer - was due in last Tuesday for despatch straight away… a week later, still waiting. Two more emails sent and every... See more

Rated 1 out of 5 stars

As reported by other reviewers, we ordered a chest of drawers from Bed kings - there was a lead time on the delivery which was to be expected but received a message after a six week wait to say the bu... See more

Rated 1 out of 5 stars

Took unpaid leave on the scheduled day for delivery. Two days before the delivery was postponed. Took another day unpaid leave. Delivery was notified to be "within the next 30 minutes" when I was... See more

Rated 1 out of 5 stars

You took my order and then didn’t tell me for weeks you couldn’t use the material I’d selected. Then it’s out for delivery for a week and then you cancel the delivery when I’ve set the day aside sayin... See more

Rated 1 out of 5 stars

Terrible Experience – Avoid at All Costs! I had an awful experience with this company and feel completely scammed. The product quality was poor. Trying to return it was a complete nightmare. Th... See more

Rated 5 out of 5 stars

Pre-ordered an item, price was brilliantly competitive. When it came into stock I received communication immediately to arrange delivery. Excellent service, would recommend.

Rated 1 out of 5 stars

I ordered a chest of drawers from Bed Kings on 22nd June – it’s now 17th July and it still hasn’t arrived. I’ve messaged and called them multiple times. The only time I managed to get through... See more


Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Mattress Store

Written by the company

Bed Kings is an online mattress, beds and furniture retailer. Offering the highest quality at competitive prices with excellent service.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

No customer service contact at all.

No customer service at all, no replies to phone messages, emails. No tracking info given, ignored for 2 weeks, ordered another item and tried to cancel order, again no replies to emails phone messages and it turned up unannounced so refused delivery, still waiting for contact as I want my money back. Useless company avoid at all costs.

July 4, 2025
Rated 1 out of 5 stars

AVOID - ZERO STARS

Absolutely the worst company I’ve ever dealt with. I placed an order with Bedkings over two weeks ago, and I still haven’t received the product. Not only did they fail to deliver, but they’ve also completely cut off all communication — they’ve blocked my calls and are ignoring all of my emails. I’ve now had to raise a dispute with my payment provider just to try and get my money back. Avoid this company at all costs — they are unprofessional, unreliable, and completely untrustworthy.

July 1, 2025
Rated 5 out of 5 stars

Brilliant service from start to finish

Really easy to use website with an excellent choice of beds. Ordering process was very clear and confirmation of payment was instant. Follow up service was exceptional with clear communication at all points. Delivery came within agreed date space and also within time space. The beds are of a high quality. The delivery man was efficient and polite, plus managed to get the beds into the room without damaging anything. I would recommend this company to anyone.

July 4, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered an ottoman from this company…

I ordered an ottoman from this company and waited a month and it never arrived. I emailed 3 times with no reply. I called twice and was told to was on route but it never arrived. Called to ask for a refund which I was told they would process and I am still waiting for this. However, I have just received an email confirming my refund has bed issued.

July 4, 2025
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

Unfortunately, the extremely poor customer service has resulted in me cancelling my order with Bed Kings. I placed an order a few weeks ago and was advised I would receive an update when my order has been dispatched. I have emailed and called the numbers on the website to get an estimated ETA but cannot get a response at all. This is a shame as I like to support smaller businesses but I can get the same items at the same price via Very with next day delivery and better customer service.

June 30, 2025
Unprompted review
Rated 4 out of 5 stars

Excellent products! Customer service needs work

Now I will start with they would of got 5stars if they had better customer service but I think it's a small company. I ordered the 5 piece canyon oak in April and I finally received it on Saturday 21st of June so it actually took 8 weeks to recieve my goods. They are excellent, sturdy and strong, easy to build and Chris was the main man I dealt with, in the last week before delivery and he was brilliant! However I emailed this company 3 times over that period and NEVER got a reply, everytime I called to see where my order was I was given different dates with no follow up so I was actually starting to think I had been scammed.
If I lived in Yorkshire I would go and work for this company so that they could learn how to work in customer service, you have to keep the customer updated throughout the process. In the last week before delivery I finally learnt that my order had been stuck on a boat coming into the country, had they informed me of this I wouldn't of been so nervous.
But I do stand by there products, they are excellent quality and easy to build but with my order most needed two people to build.

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased with my purchase of a side…

Very pleased with my purchase of a side table, in fact I have also ordered a TV unit as well, good quality and quite easy to assemble, took three weeks for delivery, but that's probably due to geographical area, and as I wasn't in a hurry for it, that wasn't a problem, would recommend bed kings to anyone that wants to buy any items of furniture

June 5, 2025
Rated 4 out of 5 stars

Single bed with guest bed underneath

My beds are beautifully handmade and look lovely in situ. I have had lots of compliments about the beds. My only complaint was the length of time it took to received my order. Delivery was stated at two to three weeks from ordering however mine took almost six weeks. I was only contacted once with an update which left me wondering if I had been scammed. I contacted the company to chase up my order and was told someone would phone me the next day but no one did. Next time I phoned I was offered an upgrade on the delivery for my inconvenience so that was very nice. My experience hasn’t put me off using this firm again as the quality is excellent. I Would recommend using this company but don’t take delivery time as a definite.

June 16, 2025
Rated 5 out of 5 stars

Easy to use Website

Easy to use Website, always a plus when buying online.
Kept informed about our delivery, arrived well packed and in good condition.
Super product, this is the second one I have bought from Bed Kings.
Excellent service and excellent products.
Thank you

May 28, 2025
Rated 1 out of 5 stars

Strangest company I have dealt with…

Strangest company I have dealt with ordered bed easily and didn’t hear anything for 5 days rang them they gave a strange response saying it should be with me next week but no date I then called again a few days later they said they’d call me back and they didn’t 10 days later I rang and cancelled they didn’t even ask me why I was cancelling odd from beginning to end

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

very good quality

Haven't received the bed yet, but the furniture arrived very quickly. Delivery driver was excellent. Furniture is very good quality, very pleased. Looking forward to the bed !

May 14, 2025

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