Angelica’s communications volume is 10/10 The ease I felt I was in disbelief at the beginning,(being stuffed around with other companies in the past HN) but the count down began and the day my childr... See more
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Review summary
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Reviews shaping this summary
I have just had a sofa bed delivered from the Nelson store, into a tight spot upstairs, which I was concerned about However, it was expertly sited without any fuss or damage. I must applaud the... See more
Company replied
This was the easiest and best purchase ever! Brought on the Saturday at the Home Show, delivered on the Sunday from another region and the old mattress taken away as well. Price was better than othe... See more
Company replied
The bed is exactly as expected. Medium firm for back support. A local business whose customer service was excellent. My calls were answered promptly by a real person who was polite and organised de... See more
Company details
Written by the company
It's our dream to give everyone a great night’s sleep. Beds4U is totally committed to bringing you comfortable, brilliant-value beds & mattresses made in New Zealand.
Contact info
5 Gloucester Park Road, 1061, Auckland, New Zealand
- 0800233748
- info@beds4u.co.nz
- beds4u.co.nz
4.4
Excellent
641 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
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Ordered online during a sale
Ordered online during a sale, but I had a change of mind from the same place. I called and asked for a swap and not only were they super cool about it, they added a little extra. Delivery was a reasonable time (when sales go on, I understand deliveries get backed up). When we upgrade our bed, this will be our first place to look.
June 15, 2025
Reply from Beds4U New Zealand
Hi Susan,
Thank you so much for sharing your experience! We’re really glad we could make the swap easy for you — and we’re always happy to add a little extra when we can 😊
We appreciate your understanding around delivery times during sales, and it means a lot to know we’ll be your first stop when it’s time to upgrade. We look forward to helping you again in the future!
Warm regards,
The Beds4U Team
Reply from Beds4U New Zealand
Hi Daniel,
Thanks so much for your feedback! We're thrilled to hear the process was quick and easy — and that you're loving your new bed!
Enjoy the comfort,
The Beds4U Team
Would recommend!
They were on time, really good at getting back and rang letting us know that our bed will get delivered. Respectful etc
June 15, 2025
Reply from Beds4U New Zealand
Hi Rebecca,
Thank you for your kind feedback! We're glad to hear everything went smoothly and that our team kept you well-informed throughout the delivery process. We always aim to provide respectful and reliable service — so it’s great to hear that reflected in your experience.
Enjoy your new bed!
Warm regards,
The Beds4U Team
Very good quality and excellent service.
June 11, 2025
Reply from Beds4U New Zealand
Hi Nick,
Thank you for your kind words! We're so glad to hear you're happy with the quality and service. Your support means a lot to us!
Warm regards,
The Beds4U Team
Amazing service
We popped in for a look as we needed a new king single bed, Bronwyn was so helpful. We ended up buying a really good king single with a trundler bed, We looked at a few and are more than happy with the one we were recommended. So kind and helpful! It arrived a week later with such wonderful communication from the team.
The bed is Fabulous, super soft and comfortable. Thanks guys!
June 16, 2025
Unprompted review
Reply from Beds4U New Zealand
Hi Emma,
Thank you so much for your wonderful feedback! We're thrilled to hear that Bronwyn was able to assist you so kindly and help you find the perfect king single with a trundler. It’s great to know you're happy with the recommendation and loving the comfort of your new bed.
We’re also glad the delivery process and communication met your expectations — we’ll be sure to pass your kind words on to the team!
Thanks again for choosing Beds4U — we truly appreciate your support.
Warm regards,
The Beds4U Team 🛌💙
Reply from Beds4U New Zealand
Hi Phuong,
Thank you for your kind feedback! We're glad to hear you're happy with the product and that delivery went smoothly as planned.
We appreciate your support and hope you enjoy your new bed for years to come!
Warm regards,
The Beds4U Team 🛌💙
Second purchase of bed
Second purchase of bed, quality is good and happy with delivery option
Email in advance for delivery dates and then a call to confirm timing closer to date. Not left guessing when product will arrive
May 23, 2025
Reply from Beds4U New Zealand
Hi Amber,
Thank you for choosing Beds4U again — we truly appreciate your continued support!
We're so glad to hear you're happy with the quality of your new bed and the delivery experience. It's great to know that the communication around delivery helped make things smooth and stress-free for you.
Wishing you many restful nights ahead, and we look forward to assisting you again in the future.
Warm regards,
The Beds4U Team 🛌✨
Got the best mattresses
Got the best mattresses, it's great for the spine and both the double and california king sizes incredibly comfortable. Appreciate the excellent support and responsibility shown in deliver on time. I recommend the super service done by the Team.
June 9, 2025
Unprompted review
Reply from Beds4U New Zealand
Hi Navoda,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're loving your new mattresses and that they're providing the comfort and support you need — especially for your spine.
We’re also glad our team could deliver on time and provide the level of service you deserve. Your recommendation truly means a lot to us.
Wishing you many nights of restful and rejuvenating sleep!
Warm regards,
The Beds4U Team 🛌💙
Very economical beds
Very economical beds, pricing to match quality. Delivery service was great.
I had assumed headboard came with the bed as the specifications didn't advise otherwise so was disappointed as I didn't know that I wasn't buying a whole bed. Makes sense for the price, but this should have been more explicit on the website, especially when you don't buy a bed every day so don't make this assumption.
May 22, 2025
Reply from Beds4U New Zealand
Hi Rachel,
Thank you for taking the time to share your feedback. We're glad to hear you found our beds economical and were happy with the delivery service.
We’re sorry to hear about the confusion regarding the headboard. We completely understand your disappointment — it’s a very reasonable assumption to make, especially when purchasing something as important as a bed. Your feedback is incredibly valuable, and we’ll be reviewing how we present this information on our website to make it clearer for future customers.
Thank you again for your honest review, and we hope you're enjoying your new bed overall.
Warm regards,
The Beds4U Team 🛌
I'm happy with the new bed
I'm happy with the new bed. It is beautiful, nice and comfortable for a good sleep.
I also give a nod to the sales department who is doing good follow-up. I can recommend the brand to those who like quality.
June 10, 2025
Unprompted review
Reply from Beds4U New Zealand
Hi Veulouh,
Thank you for your lovely feedback! We're so glad to hear that you're enjoying your new bed and that it's helping you get a good night's sleep.
We also really appreciate your kind words about our sales team — we’ll be sure to pass it on to them. Your recommendation means the world to us, and we're so pleased to have delivered a product and service that met your expectations.
Wishing you many restful nights ahead!
Warm regards,
The Beds4U Team 🛌💙
Good experience
May 13, 2025
Reply from Beds4U New Zealand
Hi Taylor,
Thank you so much for your kind words! We're thrilled to hear you had a good experience with us. Your support means a lot to the Beds4U team, and we look forward to helping you again in the future.
Sleep well,
The Beds4U Team 🛌✨
Reply from Beds4U New Zealand
Hi Ayobola,
Thank you for your feedback! We're so glad to hear you had a great experience and that your delivery was on time. Enjoy your new bed! 😊
Regards
Beds4U Team
Caution- Think twice before you buy from beds4u
I would like to share my experience to caution others when dealing with Beds4U. I strongly recommend conducting thorough research and ensuring all product details and warranty terms are clearly confirmed in writing before making a purchase.
In December 2021, we purchased a bed from Beds4U based on assurances regarding its quality and durability. However, within less than three years, we began experiencing discomfort and health issues. After undergoing multiple mattress adjustments and physiotherapy sessions, we identified the bed as a contributing factor.
We contacted Beds4U in November 2024, and it took three phone calls, five emails, and several follow-ups before someone was finally sent to inspect the bed on March 7, 2025. During the first visit, the representative acknowledged that there might be a fault. However, a second person was sent days later, who conducted an assessment but provided little to no communication or transparency.
Following additional follow-ups, we were informed that the warranty was void due to stains on the mattress—an explanation we find extremely difficult to accept given the nature of our complaint and the lack of transparency throughout the process.
This experience has been frustrating and disappointing. I hope Beds4U takes this feedback seriously and considers improvements in customer service, warranty assessments, and communication protocols.
May 7, 2025
Unprompted review
Reply from Beds4U New Zealand
Hi Syed,
Thank you for taking the time to share your experience. We sincerely regret to hear that your recent interaction with us did not meet your expectations and that you’ve encountered discomfort with your bed.
At Beds4U, we take product quality and customer satisfaction very seriously. We understand how important a good night's sleep is to overall well-being, and we are truly sorry to hear about the health challenges you've faced.
Regarding your concerns:
1. Product Warranty and Assessment: Our warranty terms are designed to cover manufacturing defects, and as part of the warranty process, a physical inspection is necessary to assess the condition of the product. While stains on a mattress can, under standard industry practices, void a warranty due to hygiene and resale limitations, we understand your frustration and acknowledge the need for clear and consistent communication.
2. Delays and Communication: We sincerely apologise for the delay in responding to your concerns and for any miscommunication that occurred during the inspection process. Your feedback highlights areas where we must do better, and we are committed to improving our response time and transparency when dealing with customer service issues.
3. Customer Experience: We are genuinely sorry that your experience has been disappointing. We value your feedback and will be reviewing this case internally to ensure our teams are equipped to handle similar situations more effectively in the future.
Please be assured that your comments have been shared with our management team, and we remain open to discussing this matter further should you wish to reach out again.
Regards
Beds4U Team
Great Service
Very happy with the prompt service and delivery. Would certainly purchase from you again. Thank you
April 29, 2025
Unprompted review
Reply from Beds4U New Zealand
Hi Sue,
Thank you so much for your kind words! We're delighted to hear you were happy with the prompt service and delivery. We look forward to helping you again in the future! 😊🛏️
Regards
Beds4U Team
Ordering online was seamless
Ordering online was seamless. Communication was clear & concise. Delivery was on time & competent.
March 22, 2025
Reply from Beds4U New Zealand
Hi Lynette,
Thank you so much for your wonderful feedback! 🌟 We're so glad to hear your online shopping experience with Beds4U was smooth from start to finish — from ordering to delivery. Enjoy your new bed, and we look forward to helping you again anytime! 🛏️💙
Regards
Beds4U Team
Delivery on time
Delivery on time. Product quality superrrrbbb.Service of the Delivery guys excellent.
March 21, 2025
Reply from Beds4U New Zealand
Hi Jeothi,
Thank you so much for your fantastic feedback! 🙌 We're thrilled to hear your delivery was on time, the product exceeded your expectations, and our delivery team provided excellent service. Enjoy your new bed — sweet dreams from all of us at Beds4U! 🛏️💙✨
Regards
Beds4U Team
Easy transaction
March 17, 2025
Comfy very well price bed
Comfy very well price bed. Nicely made and well packaged on arrival. It is more of a firmer bed so we added a topper and it is perfect.
March 11, 2025
Reply from Beds4U New Zealand
Hi Ally,
Thanks for sharing your experience! 😊 We're thrilled to hear you're loving your new bed. A topper is a great way to customize comfort, and we're happy it made the perfect fit! 🛏️✨ If you ever need anything else, we're here to help!
Regards
Beds4U Team
Reply from Beds4U New Zealand
Hi Keri,
Thank you for your kind words! 😊 We're so glad you’re happy with both the price and the delivery experience. If you ever need anything else, don’t hesitate to reach out!
Regards
Beds4U Team
Good quality and professional friendly…
Good quality and professional friendly service
February 21, 2025
Reply from Beds4U New Zealand
Hi there,
Thank you for your kind words! 😊 We're glad you enjoyed our quality products and friendly service. Hope you have a great night's sleep! 💤✨
Regards
Beds4U Team
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