BedStory Reviews 234

The mattress is firm as I wanted. It helps my back a lot. Customer Service has also been very helpful and I am very happy with the product and service.

My issue was resolved timely, respectfully and adequately. I appreciate the ease of getting this resolved.

I order a mattress topper through Amazon but after it came realized that it wasn't what I was looking for. It had expanded and couldn't be fit back into the box, so I contacted BedStory customer service for assistance. They were extremely helpful and ended up offering me either pickup or a 50% refund and I could keep the mattress to sell or donate. I took the second option and am happy that I will both get some money back and see that the mattress topper is useful to someone.

Mattress topper losing its integrity by 70-days use.
Even dangerous now when exiting bed pursuant flattening [loss of integrity] into a chute-like shape.
That plus hangs few inches over side = slip & fall to floor or if lucky up against wall
Whether it's design/manufacturing or me. Don't know?!?
Probably both!!
I would not recommend to a friend.
Contacted BedStory & received reply as recognition of receipt of my concern.
But no resolution!!
Finally, straps don't hold topper in place.
Thus, slides few inches over side [used for into/ outof bed]

I recently purchased BedStory’s premium hybrid mattress and it was too firm for my liking so I reached out to customer service. Within three days BedStory had satisfied my concern to my satisfaction. Thank Ada for helping me through it all!

We had high hopes for this American made bed, but after 1 1/2 years it began going soft. We purchased the through Amazon 2 years ago this month 6/23, it was supposed to be medium/firm. My wife could no longer sleep on it due to softness. We contacted Bedstory, they offered a 35% refund, but had to be on original credit account. We closed account a year ago. They couldn’t help us, neither could Amazon. Very disappointed with this $500.00 mattress,& Bed Story. Would not recommend.

I recently purchased BedStory’s premium hybrid mattress and had an occasion to contact their support center. Within three days BedStory had satisfied my concern to my satisfaction. I want to say the Customer Service provided was excellent. Emily and Emma, my Support Representatives corresponded with me and directly addressed my issue. Nothing was generic or computer generated. We now have two BedStory mattresses, their topper and a set of their pillows. A company that works with me in the manner they did deserves my support. I highly recommend BedStory.

I have never seen such a superb customer service department within the Bed Story & Household Products USA website. This is because they have employees such as Grace and Cora that are setting the standard
in customer service. Typically when you have a question or a problem with an order it takes days just to get somebody on the phone or to write back on

Absolutely fantastic support.
We had an issue with a topper (not bedstory s mistake) but the customer service was very quick in responding and finding a solution.
Highly recommend!!!

They were quick to reply to my issue.
The three representatives that I communicated with and processed my return were exceptional. Great customer service..
I will be purchasing from this company again thank you

That it has storage behind back board and that I am able to store stuff under the bed frame.

This is the second BedStory mattress I have purchased. I’ve been very pleased with both… very reasonable pricing for a very good quality mattress. I did have a question about the expansion rate of the mattress and received excellent phone and email support. I would definitely purchase again and recommend to other others.

We’ve bought two pillows for me and my wife. We’re satisfied. We wanted to change them to the ones with lower height. The communication with the Bedstory team was good and they gave clear instructions on what to do. Especially liked the tone of their message and the quick response.

I bought a mattress topper for my son but it was not the cure we needed. My experience with Bed Story was positive with their attempts to solve the situation. That topper did not work out for my son but I may get one for myself on my bed. Very good company and experience.

In one word: perfect ..... i bought a topper 180x 200. and it fits perfect

u are cheater,advertising different and supplying worst

The mattress itself was defective but the support was amazing to deal with!

The shipping was fast, packaged well and it was easy to set up. The quality of the materials is really nice. I did however run into a problem with mine and they made it right. Would recommend 100 percent!

So far it's been a bad experience. It's quite sad I had faith in this bed and company. Do not purchase

This is a great and professional company, excellent customer service was very professional and was very understanding about a solution for the mattress. unfortunately. after using the mattress for a few days we realized it was sagging at the center and decided to request a return. no issues with the refund. Thank you BedStory