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Bed Threads Reviews 1,724

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, especially the linen sheets and duvet covers, noting their comfort and how they soften with washing. Many people appreciate the beautiful and rich colors, which are often described as true to the website's images. The customer service is frequently highlighted as excellent, with many consumers commending the quick and accommodating responses to issues, as well as the ease of the ordering process and fast shipping. However, some customers experienced issues with their orders, including missing items or incorrect deliveries. A few other people also felt that the quality of some products, particularly the linen sheets, did not meet their expectations for longevity, with reports of fraying, fading, and tearing after a relatively short period. There were also occasional mentions of rough fabric that did not soften as expected, and some dissatisfaction with the shipping process, citing delays and poor communication regarding delivery.

What people talk about most

Product

Customers consistently note positive experiences with product quality and aesthetics. Many praise the great... See more

Quality

People report positive experiences with quality, often praising the beautiful fabric, rich colors, and... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting incredibly fast... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report significant issues such as... See more

Customer service

Customers had positive experiences with customer service. Many reviewers were impressed by the prompt,... See more

Based on these reviews

Rated 4 out of 5 stars

The linen sheets and duvet cover I bought from BedThreads have been incredibly comfortable! The only downside is that the duvet cover was missing a cord to tie to the duvet in one corner. I expected b... See more

Company replied

Rated 4 out of 5 stars

I bought 2 duvet covers. The blue Coast colour is gorgeous and looks like the photos on the website. The sage green, however, is not like the photos on the website and has a brownish undertone that... See more

Company replied

Rated 5 out of 5 stars

I love my new bedding set, which I feel will be a "buy it for life" situation. I've washed the linen three times by now and it continues to get softer while the color maintains. Also, the colors are... See more

Rated 5 out of 5 stars

Absolutely love my Bed Thread pillow cases. Lovely color and beautiful fabric. Would definitely purchase through Bed Threads again for other linen items. It's 1 year one and they still look great and... See more


Company details

  1. Bedding Store
  2. Decoration and Interior Design Store
  3. Linens Store

About Bed Threads

Written by the company

Make yourself at home with 100% French flax linen and Organic Cotton Percale bedding ✨

Shop Bed Threads

Free shipping over $100

Written by the company

Ships in 1-2 days.
Fast and efficient delivery.

Our guarantee

Enjoy a 24 month warranty on your bedding.

Each and every Bed Threads order is subject to strict quality inspections during the manufacturing and packing process.

Contact info

Promotion box for Bed Threads

Build Your Own Bedding Bundle

Customize your bedding to perfectly suit your space.

4.2

Great

TrustScore 4 out of 5

2K reviews

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Replied to 90% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Terrible Delivery Partner, but Great Customer Service

Terrible service. We ordered a a package last year November and it’s still not arrived. Apparently the package was resent twice but the delivery company had "misplaced" the package.

Order: BT-UK-17544

A refund was issued as it's been a ridiculously long wait. I still want these sheets though!

March 5th Edit:
Customer care offered a gesture of goodwill and a refund.
Their delivery partner needs to be reviewed though given that two packages have now gone missing.

March 2, 2026
Unprompted review
Bed Threads logo

Reply from Bed Threads

Hi there, thank you for leaving your feedback and we are so sorry about your experience in receiving your Threads. We have received out via email to turn this experience around for you - Ashleigh.

Rated 4 out of 5 stars

Sage colour not very nice

I bought 2 duvet covers. The blue Coast colour is gorgeous and looks like the photos on the website. The sage green, however, is not like the photos on the website and has a brownish undertone that is really unattractive.

UPDATE: I am really impressed with the excellent customer service from Ashleigh at Bed Threads who responded to my review and has resolved the issue with the Sage colour duvet.

February 1, 2026
Bed Threads logo

Reply from Bed Threads

Hi Don & Gaby, thanks for getting in touch here. So sorry to hear you weren't happy with your Sage linens. We've reached out to request more information with the hope of turning this around for you. Chat soon and kindest regards, Ashleigh.

Rated 5 out of 5 stars

Easy Exchange

I had to exchange my product and the process was super easy and efficient. Thank you.

February 1, 2026
Rated 2 out of 5 stars

Super wack sipping service

Super wack sipping service just use usps

February 28, 2026
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Reply from Bed Threads

Hi Davis, thank you for leaving your feedback! We can see your order is in transit for delivery shortly, we appreciate your feedback about our delivery options and will pass this along to our team - Ashleigh.

Rated 2 out of 5 stars

Comfortable but doesn’t last

Comfortable and pretty, but doesn’t last as long as it should for the prices.
I had to change the sheets 3 times in 2-3 years because they would do big holes in some months use.
Also the duvet cover lost is colour (faded a lot) in less than a year and now has small holes in a couple of places.
At least the customers service is good.
For more than 800$ the set I would expect better than that.

July 10, 2025
Bed Threads logo

Reply from Bed Threads

Hi Jessy, thanks for your feedback and for getting in touch. I've looked into your orders and firstly, I wanted to say, I am very sorry for your experience with us. Since your last purchase, we updated some of our manufacturing processes, which should mitigate the issues you've experienced with your fitted sheets. We've reached out privately to see if there's anything further we can assist you with, and hope to hear from you soon - Ashleigh.

Rated 5 out of 5 stars

Always come back for the best.

We buy all our bed linen from Bed Threads and have done for the past 10 years. We love the product. The linen feels beautiful on our skin, we love the natural fibers, and the colours are always on trend which helps us keep our bedroom fresh. We also deck our tables with their products. Love the product, love the service.

June 7, 2025
Rated 1 out of 5 stars

I've been trying to return them for…

I've been trying to return them for weeks and have heard nothing back from multiple attempts

January 20, 2026
Bed Threads logo

Reply from Bed Threads

Hi Vicky, thank you for leaving your review and we are so sorry you are having issues with your return. I just emailed you now to organise your return - Ashleigh.

Rated 3 out of 5 stars

so i’m obsessed with these sheets BUT

so i’m obsessed with these sheets, the colour & the feel of them. the only problem is various threads are fraying from the first wash, for this price i was hoping these sheets would last me 10+ years but im unsure now. they are also constantly shedding even after a few washes. its sad because i was so excited about these sheets and invested in my sleep hygiene, but heartbroken about it 💔

February 19, 2026
Unprompted review
Bed Threads logo

Reply from Bed Threads

Hi Aakira, thank you for sharing your feedback. Please be assured that shedding is normal and will subside with further washes. I am however concerned to hear that your sheets are fraying. Can you please confirm your order number so we can investigate and find a solution for you? - Ashleigh.

Rated 5 out of 5 stars

Fabulous linen and customer service

Fabulous linen. I purchased about 14 blouses and the fabric is durable and soft. Love love love them. I did have an issue with a size and they were very prompt and curious to rectify the situation. Class act company.

January 17, 2026

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