Beer RitzReviews 

282
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of both products and service, highlighting the great selection of unique beers not easily found elsewhere. Many people appreciate the swift and efficient delivery, with orders often arriving the next day and well-packaged to prevent damage. The ease of ordering and competitive pricing are also frequently mentioned, leading many to express their intent to order again. However, some customers also noted issues with delivery, experiencing delays or high delivery costs, which occasionally impacted their overall satisfaction. A few other people also felt that a product arrived damaged, though customer service was responsive in resolving the issue.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speed and efficiency,... See more

Product

Clients share positive opinions on product, highlighting an excellent and great selection of beers, including... See more

Order

Users describe positive interactions with order, consistently finding the ordering process easy and... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent beers and drinks,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Both the products and service were exceptional. A much sought after glass was bought from the company at an excellent price, along with the delicious beer of the same brand, which together made up a... See more

Company replied

Rated 5 out of 5 stars

A glass arrived with a chip on it...damaged basically. After sending them an email the next morning, with photographic evidence., they replied saying "very sorry, no problem... we'll send a new o... See more

Company replied

Rated 5 out of 5 stars

First time ordering as some unique German beer I haven't seen anywhere else, pleasantly surprised that they arrived next day, also very well packaged. Definitely order from here again.

Company replied

Rated 5 out of 5 stars

Ordered on a Saturday and had my delivery first thing Tuesday morning. Swift delivery and they carry a great selection, especially beers you only usually see in mainland Europe. Very pleased!

Company replied


Company details

  1. Beer Store

Written by the company

We're the longest-established online bottled beer shop in the UK. You've been able to buy beer online from us since 1998. We sell a mix of classic Belgian and continental beers, along with a great selection of UK craft beers and ciders. As well as these, we have a range of mixed beer packs in with various themes - Belgian mixed beer pack, German mixed beer pack, stouts and porters mixed beer pack, plus a huge range of glassware


Contact info

4.8

Excellent

TrustScore 5 out of 5

282 reviews

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4.8

All reviews

(282)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good variety of beer and very quick…

Good variety of beer and very quick dispatch and arrival! Plus got a complimentary beer! What could be better? Beer arriving quicky and free beer?!

December 5, 2022
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Reply from Beer Ritz

Thank you Steven!! Enjoy!

Rated 5 out of 5 stars

Top beers

Great range, delivered quickly

November 22, 2022
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Reply from Beer Ritz

Thanks for the positive review, we really appreciate it!

Rated 2 out of 5 stars

The beers are great

The beers are great, but the delivery company you use; APC; are very unreliable and put me off using any company that uses them. I would advise anybody to use DPD as they are so far superior and reliable. Once again your beers plus the bonus beer; much appreciated, thank you; are great but the delivery experience not so.

November 18, 2022
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Reply from Beer Ritz

Hi there, we're sorry you've had a bad experience with our couriers APC. Over the years we've tried almost everyone, and we've found APC to be the most reliable for next day deliveries, and they also offer a fragile handling service. The majority of our reviews also note the fast service, and so we're sorry that the service you've received doesn't meet that of most of our other customers.

Rated 5 out of 5 stars

Very profesional

Prompt well packed 100% order and a good variety and I liked the prices

November 2, 2022
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Reply from Beer Ritz

Thank you for your kind review Dave! Enjoy your beers :)

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Good choice of beers

October 18, 2022
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Reply from Beer Ritz

Thanks for taking the time to leave feedback - pleased to hear the system is working as it should!

Rated 5 out of 5 stars

I’ve recommended to friends repeatedly

Love the selection, delivery is a little pricey but I’ve used a few times and can’t recommend service and speed and range high enough

September 21, 2022
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Reply from Beer Ritz

Thanks Mathew, pleased to hear you're a fan of the range and the service. The delivery charge has recently gone up with our couriers via a fuel surcharge, but we are hoping to reduce it as soon as it moves the other way.

Rated 5 out of 5 stars

Super quick delivery and great choice

This is my first time purchasing from Beer Ritz, but I am very impressed with the choice of beers and the super quick delivery. Would recommend and will purchase again.

August 1, 2022
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Reply from Beer Ritz

Thank you Melanie! - Beer Ritz Team

Rated 5 out of 5 stars

Ordered on line from Queensland

Ordered on line from Queensland, Australia Delivered London address within 48 hours. Job done, well done!

July 8, 2022
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Reply from Beer Ritz

Hi Billy, thanks for the positive review - distance is no object when it comes to getting beer to people!

Rated 5 out of 5 stars

Excellent service

Excellent service, delivered on time.thanks

July 7, 2022
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Reply from Beer Ritz

Hi D, thanks for letting everyone know that we're still getting the job done on time!

Rated 5 out of 5 stars

Such a great & vast choice of the…

Such a great & vast choice of the finest Belgium ales, delivered in super quick time & at highly reasonable prices. Can’t fault this company in any way, definitely top notch & a first class company,
thanks.

June 14, 2022
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Reply from Beer Ritz

That's lovely review, thanks so much!

Rated 5 out of 5 stars

Efficient

Efficient, fast and a good choice .. .as always!

May 12, 2022
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Reply from Beer Ritz

Thanks for the repeat business, it's good to know we're still ticking all the boxes for you!

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