Both the products and service were exceptional. A much sought after glass was bought from the company at an excellent price, along with the delicious beer of the same brand, which together made up a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A glass arrived with a chip on it...damaged basically. After sending them an email the next morning, with photographic evidence., they replied saying "very sorry, no problem... we'll send a new o... See more
Company replied
First time ordering as some unique German beer I haven't seen anywhere else, pleasantly surprised that they arrived next day, also very well packaged. Definitely order from here again.
Company replied
Ordered on a Saturday and had my delivery first thing Tuesday morning. Swift delivery and they carry a great selection, especially beers you only usually see in mainland Europe. Very pleased!
Company replied
Company details
Written by the company
We're the longest-established online bottled beer shop in the UK. You've been able to buy beer online from us since 1998. We sell a mix of classic Belgian and continental beers, along with a great selection of UK craft beers and ciders. As well as these, we have a range of mixed beer packs in with various themes - Belgian mixed beer pack, German mixed beer pack, stouts and porters mixed beer pack, plus a huge range of glassware
Contact info
Unit 20, Marston Business Park, Tockwith, YO26 7QF, York, United Kingdom
- 01423 359371
- sales@beerritz.co.uk
- beerritz.co.uk
4.8
Excellent
281 reviews
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Reply from Beer Ritz
That's great to hear, thanks for the review!
Reply from Beer Ritz
Thank you Helen, we hope to hear from you again soon!
Always consistently fantastic
Always consistently fantastic, best place to buy specialist beer in the UK
June 5, 2023
Reply from Beer Ritz
Thanks Ben, that's high praise indeed!
Super after all
At first I was disappointed because the beer did not arrive at all. But when I asked about it, it was sent at once and a day later a present arrived, too. Thanks.
May 14, 2023
Reply from Beer Ritz
Thanks for the positive review Werner!
Beer choice and prompt delivery
May 16, 2023
Reply from Beer Ritz
Thanks for the positive review, hope to hear from you again soon!
Reply from Beer Ritz
Thanks Andrew, enjoy the freebie!
Reply from Beer Ritz
Thank you Sue :)
Excellent options and all delivered…
Excellent options and all delivered very quickly. In addition good communication re delivery so a great experience
March 31, 2023
Reply from Beer Ritz
Thank you Lynn!
Excellent local company with great…
Excellent local company with great service and keen prices
March 28, 2023
Reply from Beer Ritz
Thanks Mark, that's great to hear!
Reply from Beer Ritz
Thanks for the review - it's good to hear the system is working as it should!
Reply from Beer Ritz
Thanks Lisa, it's always good to hear that the service is working as planned!
Reply from Beer Ritz
Thank you Edward :)
An online ale paradise!
Amazing selection of ales and ones not normally available on other sites, along with being reasonably priced too! Delivery was extremely efficient and you get a free beer too ... will definitely be coming back for more!
January 25, 2023
Reply from Beer Ritz
Thank you Nick! Hope you Enjoy/Enjoyed the beers!
Yet more great beer
Yet more great beer, all I had to do was answer the door (oh, and get dressed first).
January 20, 2023
Reply from Beer Ritz
Hi J, thanks for maintaining basic standards of decency whilst accepting your order - we all appreciate it, especially the courier driver. Hope to hear from you again soon!
Excellent beer
Spoke to a member of staff on the day the order was placed, she was very helpful and friendly.
January 16, 2023
Reply from Beer Ritz
Thanks Elizabeth, always happy to help! Hope to hear from you again soon.
Reply from Beer Ritz
That's what we like to hear, thanks Stuart!
Order still not recieved...
First time ordering with Beerritz. Order dispatched a while ago after Xmas. DHL notification our parcel is out for delivery; original del date was 4th Jan - nothing received, "sorry your parcel is delayed" despite being stop 52 and driver was on 48 when I checked near our estimated time slot. Then another email saying out for delivery 6th Jan - again nothing received... Delivery has not yet been attempted despite someone being home to accept it. Confirmation email from Beerritz advises customers to reply to an inbox that doesn't recieve responses. Called their number during business hours - no answer so voicemail left, also messaged via contact form on website, again no response.
We just want the beer we've ordered and paid for, it's impossible to speak to a human at DHL and we've not had any help from Beerritz! For a first time purchaser this isn't a good first impression. Companies really need to think more about who they partner with, as poor courier services (DHL,EVRI,Yodel, etc) reflect poorly on your brand and put off returning business.
January 8, 2023
Reply from Beer Ritz
Hi Helen, I'm sorry you've had such a poor experience. We're in the process of finding out what has gone wrong in transit, and will make sure that you get your beer this week. You're quite right that the actions of the couriers reflect on the business using them, although we have had lots of positive comment about the speed of our service - nevertheless, they haven't got it right with your beer, so apologies again.
Great speed and service
December 22, 2022
Reply from Beer Ritz
Thanks for the positive review, we're pleased that you're happy with your purchase and the service you received!
Reply from Beer Ritz
Thank you Matthew!
Reply from Beer Ritz
Thank you Mark! Welcome aboard!
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