Beer Sniffers 

Lacking any type of correspondence and information. I didn't receive what I actually ordered.

I firstly tried to contact beer sniffers via phone to no avail multiple times,so then I tried emailing them & after almost a week they replied & told me my order had been mixed up with someone else's & offered to replace it.
After waiting more than two weeks I emailed to ask what was happening & have received nothing whatsoever since.
Not been offered a refund or received any communication for weeks.
Would strongly advise not to order from this company if there is a chance of any mix-ups with your order.

Would be 0 stars . My order never arrived , had 1 correspondence email since June where beer sniffers said my order would be sent out. Still never came. Very poor service will not be using again , absolute con !

A good choice of beers a swift service and well packaged

I tried to communicate with the company about my order twice - with no reply. It took a couple of weeks for the order to turn up. When it did arrive it had a checklist of the beers I'd ordered inside. The 12 cans were what I ordered but only three of the eight bottled beers I'd ordered were correct. They had made up the order with other beers and then added a couple extra, I presume to try and make up for that (but there was no explanation in the order packing slip). However, this token gesture means nothing when a company feels so dodgy to deal with and forces substitutions on you without communication or options. I'm sorry to say I wouldn't order from them again.

A mixed experience. Placed an order, but following that I heard no more for over a week. It took a few emails to get a response, and when I finally heard from them, they advised that my parcel has been damaged en route. They kindly offered me some extra beers to compensate for the delay however. It then went quiet again and had to chase once more, only to be told my order had already been dispatched earlier in the week and they would chase up. It went quiet again, had to chase once more, I then finally received a courier notification! (Over two weeks after placing the order).

When I finally received my parcel, there were extra compensation beers in the box, but unfortunately the main beer I wanted was not included. I emailed to advise again, and have received no response.

I've now given up (as life it too short!) and simply enjoying the beers I actually have.

I would give 0 stars if I could. I payed over £60 over a month ago and have still not received my order. I have attempted to contact the company on several platforms many times and have had no response. I would never order from this company again.

Good product, arrived after 2 weeks which I wasn't expecting. No Comms about this and no reply to any of my queries.
I can accept a small company might not have the resources and it did arrive all intact so I'll still award 4 stars.
Just don't be planning some event around this showing up!!

Longterm customer. Ordered £60 of beers which haven't turned up after two weeks. No customer service despite emails and phone calls.

I made an order for Father’s Day on 09 June. I had no email to confirm the order however the money was taken out of my bank straight away. I have emailed, left 2 voicemails and called numerous times to find out what was happening with my order and when I would receive this and I’ve had to response from anyone at the company. I would definitely not order from this company again. I am now £62 out of pocket and have not received my order and I am unable to speak to anyone to have a refund processed. Very poor customer service.

Got sent the wrong products and I emailed to return and get the ones I ordered but no response

Great choice of beers, prompt delivery.
Vegan beers clearly marked.

There was a bit of confusion initially but it was handled very well and I was kept well-informed, so it actually made me more impressed: the best guide to a good company is how they react when things aren't perfect. Beersniffers did very well.

Ordered beers 18th May. Paid £75.
No beers. No replies to my emails. No reply to voicemails. Companies House report is dire.

Excellent service,highly recommend this seller!!

Good communication , order got edited as one beer was out of stock but I was happy with what I received , also got some free bottle openers for the slight delay in shipping

Placed an order in March , some items were missing. I emailed and received a quick response advising the missing items would be sent out , nothing arrived. I emailed 2 weeks later , no reply and again 2 weeks later , no reply. Rang and left a message 10 days ago , no reply again Disappointed as they have provided good service in the past

My go to place for german and organic beer ;)

I have ordered from Beer sniffers a handful of times in the past couple of years and the service has always been brilliant with really quick delivery. However, I placed an order on 25 April and have just received it today! After days of trying to call them, sending emails due to no order confirmation and no order updates I finally received a reply saying there had been a problem with the order in their system and it would be reprocessed, I still got no further updates from them or any further order confirmation for another week or two. Only knew the order was coming when I received DHL notification. Something appears to be up with their service and updates. Not good. Very unlikely to use them again now.

There was a mix up with my order
This was sorted out quickly
Great company
Would order from them again