Beer Sniffers 

Excellent beer at a great price and quick delivery.

Very disappointing this time… my 7th order from beersniffers. Usually awesome service and great communication when there is an issue. This time the order arrived late, 5 days after my husband’s birthday and there was no reply to querying emails until after the delivery… which went to a neighbour’s house and no notification was left at my address. Luckily my neighbours are honest.
Beersiffers have offered to send me something in compensation… so they have tried to make amends. I’d much rather they let me know there was an issue with delivery dates in the first place. I’ll have to find another supplier of Vedett now! Sad… because I liked them.

Sent wrong beers in order. Said they would send out the right beers. Got nothing. Chased up but ignored my email. I wouldn’t order from here again despite being a regular customer because they aren’t prepared to put their mistakes right.

Really easy to order, great choices, really quick delivery, excellent!

I haven’t heard a word back nor received my order

I placed an order just before Christmas for 36 beers costing nearly £150. The good news is that it arrived promptly. The bad news is that 2 beers were missing and a further 8 had been substituted.

I accept that returning the incorrect items is not practical so I'll just have to go with it - although I'm very disappointed because I was looking forward to one of the missing ones. But what I do want is a refund of the difference between what I paid and what was actually supplied. It isn't much but it is the principle of the thing that matters.

However, there is no reply to my emails and phone calls just get cut off. So I really can't recommend this company to anyone.

To the company: See order 513-876-591

I placed an order with Beer Sniffers, and to be fair it arrived promptly.

However, a mistake had been made. It wasn't a massive issue, so I emailed them to let them know, and requested that they refund me the difference.

I've to date, had no response to my email, and when I tried to call, there was no answer. And this was in the afternoon, not early morning or evening that I tried to contact them.

Whilst the error wasn't massive, and the amount of the refund I requested isn't large, my problem is their unavailability and lack of response. Makes me think twice about placing any further orders, just in case.

If I could give no stars I would. It is Jan 22nd and my order should have arrived before Christmas. DHL have fed me lie after lie as to the whereabouts of my order. When after over a week I finally got the supplier to communicate with me (no one answers their phone and no answerphone) they sent out another order (supposedly) but this has also not arrived. Now not only zero communication from the supplier but none from DHL. The communication from Beersniffers and DHL is appalling and I regret making the order in the first place. DO NOT USE BEERSNIFFERS OR DHL. Do so at your peril!

Excellent service , quick delivery, website easy to work around 👍

A very reliable service offering a wide selection of quality beers.

Good selection of beers coupled to prompt delivery.

Everything was excellent except the delivery which a couple of days later than hoped for but this was probably due to the Xmas rush

They have more Canadian/American lagers than I've seen anywhere online. I ordered a mixed box and when one variety was out of stock, they supplemented it with 2 or 3 free beers!

Great selection. Good updates. Delivered carefully and on time

Fantastic service. One of my chosen beers was out of stock, so I was proactively given a partial refund. That was fair enough, but imagine my surprise when the rest of my order was delivered along with a couple of bonus beers 'on the house' for me to try, from the same Japanese brewery as the ones that were sold out. A lovely touch. I'll be back.

I recently ordered a selection of beers as a gift. Was sent the wrong items and one I did not ask for. On making contact with the gentleman I was refunded and sent the correct items free of charge.

Initially sent the wrong order but as the recipient name was similar to mine I can see how it was done. Emailed right away and a response back in minutes apologising followed quickly by confirmation from the courier that a new order was being sent.

Beer choice is excellent with plenty in stock despite it being Christmas.

Will certainly use again.

My latest order with beer sniffers was filled with errors and customer service were unresponsive.

They sent me beers I didn't ask for, the numbers were wrong for beers I did ask for and my order was missing other beers that I had ordered.

To make so many mistakes is pretty bad, but far worse is when I tried to contact them, I hear nothing back. I've emailed and rung them but nothing.

I have ordered from them in the past with no issues, but never again after this.

Still waiting for my order. Have heard nothing since my original email confirming my order