Beginning Boutique Reviews 458

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

They are a complete scam. Sent me a dirty, worn dress that I sent back to them and accused me of causing the damage to the item. They sent it back to me and charged my card. Absolute complete fraud. D... See more

Rated 2 out of 5 stars

I purchased. $89 dress which I absolutely loved, wore it once and then washed it on a gently wash and one patch of my dress is completely ruined, it looks absolutely terrible. It was my first time... See more

Company replied

Rated 3 out of 5 stars

I appreciated the fact that the order was delivered quickly and the necklace I ordered is really cute. However, it is definitely not worth the $30 that it is going for, it has broken on multiple occas... See more

Company replied

Rated 2 out of 5 stars

Shipping took longer than expected, I was disappointed with the customer service. I ordered the Manhattan Slip Formal Dress Gold in XXS as my formal dress. When I opened the plastic packaging i... See more

Company replied

Company details

Information provided by various external sources

Shop clothes online, dresses online and festival fashion. Express shipping, easy returns and Afterpay available. Australia's go-to online women's fashion store.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

458 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I haven't even received my order yet…

I haven't even received my order yet and had to pay an extra 100€ in taxes, it would've saved me a lot of money if the website mentioned it before paying....
Hopefully the order is worth it!

July 2, 2020
Unprompted review
Beginning Boutique logo

Reply from Beginning Boutique

Hi Christine

Unfortunately we do not have any control over your local Customs Authority and any fees that are required to be paid to deliver your parcel are in accordance with your country's Import laws. This information is listed on our site at the below link, under "Taxes & Duties".

If there is anything else we can help with along the way feel free to contact our customer care team at info@beginningboutique.com.au

Rated 4 out of 5 stars

Returns take a long time to be processed

I ordered a Jacket that was too small. When waiting to exchange it, it took quite a long time for the company to receive the return and process the store credit. Weeks later I still had to add money to the new jacket as I used a discount code originally. Overall great quality products.

July 2, 2020
Unprompted review
Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, responded to my questions almost immediately and clothes are good quality and true to size :)

July 2, 2020
Unprompted review
Rated 1 out of 5 stars

Poor

The company isn’t upfront with delivery/shipping terms to the rest of the world and only tells you about extra fees after they have your money. Not cute.

July 1, 2020
Unprompted review
Beginning Boutique logo

Reply from Beginning Boutique

Hi Saudinha

I am sorry to hear that we have disappointed you.

Unfortunately we do not have any control over your local Customs Authority and any fees that are required to be paid to deliver your parcel are in accordance with your country's Import laws. This information is listed on our site at the below link, under "Taxes & Duties".

You can get in contact with our customer care team at info@beginningboutique.com.au for more information in regards to this matter. xx

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