It's pretty good, a bit costly though and here in Torrevieja we need stronger motors. Going upwards is way too slow. I haven't tried alternatives but today my scooter just stopped with a purple light... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We tried hoppy a couple of yeare ago in kos and recently today tried in fuerteventura and was a little shocked for me and my wife to be charged 14 euros each for less than half an hour (almost £... See more
Company replied
It’s pretty good and a reasonable price but the map is crap and doesn’t follow you on the scooter, if it was more like a sat nav screen where you can see where you’re going and where the parking bays... See more
Company replied
There are a lot of scooters available, plenty of parking places and the scooters are quite nippy. Downside they're quite extensive compared to other companies
Company replied
I put up a review which was true of the situation and circumstances. I explained everything to hoppy in lots of correspondence. They have now looked into my complaints and have been very fai... See more
Company replied
This scooter monthly membership is a joke! Depending on what time you pay membership then you have 24hs to reset..and only fan use 3 unlocks. I'm trying to contact them to change this setting... See more
Company replied
These scooters in Lanzarote overall are 4 times the price of scooters in Tenerife, not worth it, you can get a taxi for the same price and that will take you and your missus
Company replied
Hired 2 scooters in Corralejo, paid around 20 Euros. However, both scooters didn’t work. Contacted the help desk and got a refund. So started off with an unpleasant experience but it was all sorte... See more
Company replied
Used Hoppy E scooters on the island of Crete in Greece, plenty of parking locations, easy to use scooters and in good working order. Cheaper and more fun than a taxi if you just was to get around the... See more
Company replied
I used them in rhodos but i couldnt end my ride because it said my device was to far from the vehicle even though i was standing next to it (i have videos and pictures). I was scared to go away du... See more
Company replied
I live in the countryside and commute to work with Hoppy bicycles every day. Very happy overall, but quite often (every fifth time or so) the bike requires service. Most likely it is the wheel that ge... See more
Company replied
Hoppy is easy to use and the app is easy to navigate, sometimes the scooter are a bit battered and low on batteries but most the time they are perfectly fine, also love the wireless chargers
Company replied
Globally Very good service! Nice scooters… maybe a bit lacking power when going uphill!
Company replied
Hoppy made getting around the city so easy! The e-bikes are smooth to ride, the app is simple to use, and I loved being able to pick up a bike wherever I needed. It’s a fun and eco-friendly way to ex... See more
Company replied
Grand for getting you about. Annoying you have to park in the designated areas. Either need more of these or to allow them To park anywhere.
Company replied
Good to ride but parking spaces should be bigger I think.
Company replied
It's good and kinda cheap not gonna lie without almost any bugs
Company replied
Very good company.
Company replied
Rip off. Cost escalates rapidly every few minutes (3.90 every 4 mins). One is also forced to extend the ride due to stated full drop off sites where only a few other scooters are present) , further ra... See more
Company replied
Great for getting around a lot cheaper that getting a taxi handy as there dotted all around a taxi from Costa Adeje to las Americas €40 on hoppy around €9 big difference
Company replied
Very nice app and helpful if you live in a small city, i would add more small cities like herstberge and more parking zones
Company replied
Great service for whizzing around Fuereventura. Good, fair price and lots of stations to leave the scooter when finished.
Company replied
Used a Hoppy scooter while visiting Spain—loved how zippy it was! Just make sure to end the ride at a proper zone. Great eco-friendly option.
Company replied
I was just about to rent a step, my phone died.. there was someone charging the electric steps he saw my phone died and he offered me a ride . Amazing company amazing service
Company replied
Brilliant convenient affordable way of getting around with ease. App is so easy to use
Company replied
Tried BeHoppy in Greece and it was super smooth. The app is simple, and the e-bike worked like a charm. Found parking easily too. Will use again!
Company replied
Getting the bike is very straighforwar. You travel at a really good speed and in a comfy bike.
Company replied
It's really convenient and easy to use. The price is really good and I strongly recommend :D
Company replied
Very easy to use, comfortable, and not far to find one .
Company replied
We used these in Crete, app simple to use, plenty of places to pick up and leave
Company replied
Very good fast bike and quite affordable.
Company replied
Great service, easy to use, perfect for my Trips to and from hotel to the bar!
Company replied
Just great, all went well and lots of them available
Company replied
Very good scooters easy to use
Company replied
Cheap and modern steps
Company replied
Good like very good me like a lot
Company replied
Scam , equipment not working !! Been charger £85 for not parking in right zone when the actual scooter stopped working and I almost fell into people . Customer service non existing refusing me to... See more
Company replied
Fun but really expensive made worse by the fact the GPS is awful meaning you can’t park correctly resulting in over run charging and annoyance. Also on a subscription the scooters seem to stop working... See more
Company replied
Me and my partner got scooters from the centre of corrolejo back to our favourite bar. First my partners scooter stopped working because of low credit despite the fact auto top-up was enabled. We fina... See more
Company replied
Me and my wife used the scooters near fannabe beach. Picked them up from what looked like a parking zone, as there were many perfectly positioned, multiple scooters parked and would let us end the ri... See more
Company replied
Absolutely joke of a company. Used some scooters with friends in Gibraltar, we all got day-passes which grant you 5 unlocks and 150 mins of riding. I had to waste 4 unlocks because 4 of the scooters I... See more
Company replied
Scooter refuses to recognise that it’s within the zone so you cannot ‘end the ride’ so it just keeps changing. Getting any support is a joke. Turn off the Auto Top up, this stupid scooter is still ra... See more
Company replied
They are fun to ride but very expensive. These scooters make getting around a lot quicker, but be prepared to pay the price. We used them on holiday in tenerife but faced a range of issues. Some inclu... See more
Company replied
I am on holiday in Rhodes and tried using the scooters for 5 minutes. When I wanted to end my ride it would not let me. I tried multiple places in the area and then noticed it was saying the scooter i... See more
Company replied
chose to use a hoppy scooter and they were dangerous, the handle bars were not fixed nearly causing me to crash. and then when i came to end my ride it simply did not allow me to i stood there for 20... See more
Company replied
Absolute joke used hoppy to get back to my hotel all of the park stations become full so had to walk back with it to where I came from because the brakes started to fail. Wouldn't recommend at all. Pa... See more
Company replied
These scooters are an absolute JOKE!!! Although auto top up was on and i was 2 minutes away from my destination, (I still had money in my balance!!!) the scooter locked on me and wouldn’t move unless... See more
Company replied
Been going back and forth with them over €3 that they owe me. Ridiculous, considering the small amount. Responded to the chat 4 times to say that my refund hasnt gone in and its been ignored. They f... See more
Company replied
DO NOT USE! Used the scooters for 12 minutes. One scooter was ended and the other would not let me end, despite having it put back the exact same place we put it. I have tried to pause it, and end... See more
Company replied
Company details
Written by the company
We offer electric bikes and scooters across Belgium, Spain, Gibraltar, and Greece. Easily unlock your ride with our Hoppy app and start your adventure! Just remember, you can only lock your ride at one of our designated parking lots. Ready to roll? Don't worry be Hoppy! 🚴♂️🛴✨
Contact info
Haenhoutstraat 181, 9070, Destelbergen, Belgium
- support@behoppy.eu
- behoppy.eu
3.3
Average
382 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Cheap and modern steps
September 14, 2025
Unprompted review
Reply from Hoppy
Thanks for the kind words Kees :)!
Easy yo book
So far so good. Great booking experience. Let’s see how the service performs on our arrival date
September 15, 2025
Unprompted review
Reply from Hoppy
Hi Judith
Thanks for your positive review! We wish you a wonderful holiday! :)
Best wishes
Hoppy Support team
Reply from Hoppy
Thanks for the positive review Krystiano! :)
It's good and kinda cheap not gonna lie…
It's good and kinda cheap not gonna lie without almost any bugs
September 12, 2025
Unprompted review
Reply from Hoppy
Hi there,
Thanks for the kind words – we're glad to hear you're enjoying Hoppy and finding it affordable! 😊
We're also happy to hear things are running smoothly for you. If you ever do run into any bugs or have suggestions for improvement, feel free to let us know — we’re always working to make the experience even better.
Happy riding!
Hoppy Support Team
You get charged even when you pay for a…
You get charged even when you pay for a subscription
September 11, 2025
Unprompted review
Reply from Hoppy
Hi there,
Thanks for your feedback! We want to clarify that we never charge extra fees to customers with a valid subscription, unless the usage goes beyond the limits included in their plan.
If you believe you've been incorrectly charged, please don’t hesitate to reach out to our support team at support@behoppy.eu. We’ll be happy to investigate and sort it out for you as quickly as possible!
Warm regards
Hoppy Support Team
Great service
Great service, easy to use, perfect for my
Trips to and from hotel to the bar!
September 9, 2025
Unprompted review
Reply from Hoppy
Hi Chris,
Thanks for the great review! We're glad to hear everything went smoothly and was easy to use for your trips between the hotel and the bar. Hope to see you again soon!
Best regards
Hoppy Support Team
On 06/09/2025 at 11pm
On 06/09/2025 at 11pm, I tried to use scooter However, the scooter did not respond when accelerating, so I left it in the same place, and the app kept showing errors when trying to end the ride. The scooter remained in its initial location without being used.
After returning a few minutes later I received a message from the app stating that my balance had been depleted.
To my surprise, I was charged €170 on my card for a ride with scooter, despite not having used it.
This raises the question of how it is possible that such a charge was made to my card if my balance was at zero, with no automatic top-ups, and moreover, the app itself confirmed that the ride had already ended.
When I tried to reach out with answers as to why such a large amount of money was taken from my account with no valid reasons I was unable to reach anyone
€170 plus the €13 I had topped up the account by and further €5 payments had come out of my account too without any authorisation from myself??
Answers to why a bike costing €170 would be great 👍
September 4, 2025
Unprompted review
Reply from Hoppy
Hi Kathryn,
Thank you for your message, and we truly understand how frustrating this experience must have been.
First and foremost, we’re sorry for the inconvenience and confusion caused. We can confirm that the full amount has now been refunded to your bank, and we hope this brings some peace of mind.
As for your concern about how a €170 charge could be made despite your balance being at zero and no active auto top-up: in rare cases, if a payment method is linked, our system may attempt a fallback transaction to ensure coverage of an unresolved session. That’s why charges were placed on your card, but again, these were incorrect and have now been fully reversed.
We’ve also investigated the smaller charges (€13 and €5), and those are also being reviewed to ensure nothing improper occurred. Any remaining discrepancies will be corrected as well.
Once again, we sincerely apologize for the trouble and lack of immediate support at the time. We’re actively working to improve our systems and support channels to prevent issues like this in the future.
If you have any further questions or need confirmation of your refund, feel free to reach out—we’re here to help. 🙏
Warm regards,
Hoppy Support Team
I used them in rhodos but i couldnt vm end…
I used them in rhodos but i couldnt end my ride because it said my device was to far from the vehicle even though i was standing next to it (i have videos and pictures). I was scared to go away due to people being able to take it so i kept riding till the step was empty and my balance was empty. My girlfriend her step worked fine. I wasted all my balance and still couldnt finish! Tried using the helpdesk in the app but they aint open at the moment. Have to wait till tommorow (but the step is still active in the parking zone, i paused it so no one can use it) hoping to get a refund asap.
Update 1: had customerservice on the phone and they ended my ride, im in -30 balance atm and they told me she asked the administration for a refund, will update if it happens or not
Update 2: hoppy refunded everything within 12 hours and apologized, good service!
August 31, 2025
Unprompted review
Reply from Hoppy
Hi Renzo,
Thank you for sharing your experience and for giving us the chance to make things right. We’re really sorry for the trouble you had ending your ride in Rhodes — that must have been very stressful, and we appreciate your patience while our team resolved it.
We’re glad to hear that customer service was able to step in quickly and that your refund was processed within 12 hours. Your feedback means a lot, and it helps us continue improving both the app and our support service.
We hope your next rides will be smooth and enjoyable — and we’re always here if you need us again.
Best regards,
Hoppy Support Team
Beware! They make unauthorized charges and their support doesn’t reply
On 27/08/2025 at 15:16, I tried to use scooter 300381. However, the scooter did not respond when accelerating, so I left it in the same place, and the app kept showing errors when trying to end the ride. The scooter remained in its initial location without being used, and at 15:25 I took another scooter at the same point (302510).
After returning scooter 302510, a few minutes later I received a message from the app stating that my balance had been depleted.
To my surprise, I was charged €48.36 on my card for a ride with scooter 300381, despite not having used it.
This raises the question of how it is possible that such a charge was made to my card if my balance was at zero, with no automatic top-ups, and moreover, the app itself confirmed that the ride had already ended.
August 27, 2025
Unprompted review
Reply from Hoppy
Hi Raul,
Thank you for reaching out and for sharing the details of your experience with scooter #300381. We sincerely apologize for the technical issue you faced and for the unexpected charge that followed — we completely understand how concerning and frustrating that must have been.
Please be assured that we have already refunded the full amount of €48.36 to your bank account. Depending on your bank, it may take a few business days for the refund to appear.
Our technical team is also reviewing the issue with scooter #300381 and the app error you reported to make sure this does not happen again.
We greatly appreciate your patience and for bringing this to our attention. We hope this resolves the matter for you, and we’d love the chance to provide you with a smoother experience on your next ride.
Best regards,
Hoppy Support Team
scooter monthly membership is a…
This scooter monthly membership is a joke! Depending on what time you pay membership then you have 24hs to reset..and only fan use 3 unlocks. I'm trying to contact them to change this settings time. And is impossible get through a phone number and I email several times no answer.
As well they charge more money if you are out of Unlock.
Very bad condition of scooter and sometimes they don't work and loose lock then to change for another one..
I hope this gets change and not taking advantage of costumer like that.
I'm based in Orihuela costa spain.
August 30, 2025
Unprompted review
Reply from Hoppy
Hi,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the issues you’ve faced with your membership and with our scooters in Orihuela Costa. Your concerns are very important to us.
We’d like to clarify a couple of points:
Membership unlocks should reset every 24 hours from the time of activation. If this hasn’t been working correctly, that’s something we absolutely want to investigate.
If you’ve had difficulties reaching us by email or phone, we sincerely apologize — that’s not the experience we want for our riders. Please reach out to support@behoppy.eu and we will handle your case as soon as possible. Please note that in the high season it can sometimes take some time before you get a reply. We try to handle it as quickly as possible though!
We also take scooter conditions very seriously, and we’ll be reviewing the fleet in your area to ensure they’re in safe, reliable working order.
Best regards
Hoppy Support Team
Wouldn't let me end my ride
Wouldn't let me end my ride, scooter wouldn't go fast enough. Just use Dott.
August 25, 2025
Unprompted review
Reply from Hoppy
Hi Michael,
Sorry to hear about your experience. Please note that scooters will automatically slow down in no-go zones or slow-speed areas — this is a safety feature we apply in consultation with the city. It prevents riding in pedestrian areas and keeps everyone safe.
If a ride doesn’t end properly, just reach out to us at [support@behoppy.eu and we’ll close it for you and adjust charges if needed.
Safety is our top priority, and we hope you’ll give Hoppy another try.
Best regards,
The Hoppy Team
Absolutely joke of a company
Absolutely joke of a company. Used some scooters with friends in Gibraltar, we all got day-passes which grant you 5 unlocks and 150 mins of riding. I had to waste 4 unlocks because 4 of the scooters I took refused to work or release the helmet, and returning the scooters also doesn't work correctly half the time because of their horrendous GPS system. My 2 other friends got even more issues, just don't use these things.
August 24, 2025
Unprompted review
Reply from Hoppy
Dear Dani,
We’re sorry to hear about your experience in Gibraltar — that’s clearly not the smooth ride we want to deliver.
The day pass is meant to give flexibility, and you should of course not have to waste unlocks on scooters that don’t start correctly. If this happens, please contact us right away at support@behoppy.eu. We always correct such rides and make sure credits are not lost.
Regarding helmets and GPS: the helmets are locked for safety reasons and should release automatically at the start of each ride. If GPS interferes with ending a ride, our team can manually close it and refund the extra time.
We hope you’ll give Hoppy another try, as thousands of riders in Gibraltar and beyond use our scooters daily without issues. Your feedback helps us to improve.
Best regards,
The Hoppy Team
Well this company is a joke
Well this company is a joke
Had two rides that are broken
Tried to reach out they answered but then just went silent
Can’t park in there zones so they keep charging you
Absolutely a scam stay clear
August 19, 2025
Unprompted review
Reply from Hoppy
Hi!
Please know that nobody wants scooters lying around randomly, which is why Hoppy can only be parked in the designated zones. These are easy to spot in the app by the ‘P’ symbol.
If a ride doesn’t end properly, just reach out to us at support@behoppy.eu. We’ll always make sure to resolve it and correct charges where needed.
We hope you’ll give us another chance — Hoppy is built to be a convenient and sustainable way to get around.
Best regards,
The Hoppy Team
Terrible
Terrible, not maintained, this is the 5th time I've got on one and it hasn't worked.
They are meant to be convenient but they've made me late several times and I always end up walking. They are always broken
August 18, 2025
Unprompted review
Reply from Hoppy
Hi Ben!
We’re really sorry to hear about your experience — that’s definitely not the reliability we aim to provide.
Our vehicles are checked regularly, and we have local teams on the ground every day to carry out maintenance and swap batteries. What you’re describing isn’t normal, and we want to investigate this further.
Could you please let us know which scooters or locations you’ve had trouble with? You can contact us at support@behoppy.eu, and we’ll look into it immediately.
Thanks for your feedback: it helps us improve.
Kind regards,
Hoppy Support Team
The first time I took a scooter
The first time I took a scooter, I don't know where to leave it and I left it near my house, it keeps charging me money non-stop and I can't do anything about it, RETURN ME NOW, SCAM
August 17, 2025
Unprompted review
Reply from Hoppy
Hi Jose!
We understand your frustration, and we’d love to help clarify.
It’s true that your ride continues if the scooter is not parked in a designated parking zone. That’s because we all want to avoid scooters being left randomly on the street and we believe you wouldn’t want that either, right?
Before starting your ride, the app clearly informs you that scooters must be returned to a parking spot, which you can easily find in the app map.
You can simply take the scooter to the parking area and the problem is solved. We are definitely not a scam and we are sorry to hear you call us that way, while you don't park your scooter correctly and leave the scooters lying around.
We wish you a pleasant Sunday evening.
Kind regards,
Hoppy Support Team
Phone broke when it fell out of scooter holder
Got a scooter and pur my phone in the placeholder, and locked it. It was secure till i drove over a small pothole. My phone flew out of the holder and fell on the ground. The car behind me drove over my phone and my phone was completely destroyed. The car drove off and i was left with a broken phone.
Contacted the support and they couldn’t help me in any way, because it couldn’t be proved that my phone was broken that way…
August 12, 2025
Unprompted review
Reply from Hoppy
Hi Jordan!
While we understand how frustrating this situation is, unfortunately we’re not able to reimburse damages to personal devices. We can never fully verify what caused the damage, and as a result, we rely on our terms of use, which state that users remain responsible for securing their own belongings.
The phone holder on our scooters is built into the frame and made of hard plastic, not rubber, and it’s designed to firmly hold the phone in place.
Kind regards,
Hoppy Support Team
Doesn’t recognise parking spots and…
Doesn’t recognise parking spots and parking spots are far too limited. Avoid.
August 11, 2025
Unprompted review
Reply from Hoppy
Hi Craig,
Thanks for the suggestion, but every market has at least 150 parking spots. It is clearly marked in the app, with the letter P. If you have any questions about this or this would be unclear, feel free to let us know.
Everyone is against scooters lying around, right? Because of this, Hoppy only works with parking zones, to keep the streets tidy. Have a nice day!
Couldn’t end ride & kept getting charged
Update ** happily resolved by customer service who contacted me. **
Scooter wasn’t charged so it wouldn’t go. Fine. Tried to end the ride but couldn’t and the scooter racked up costs and kept taking from my bank. I didn’t even travel 6feet on it. Very hard to get through to anyone on support - I won’t be using this again. And would discourage others from using
August 10, 2025
Unprompted review
Reply from Hoppy
Hi Sharon,
Thank you for your feedback. Our scooters always keep running, even if the battery percentage is low. It’s possible you were in a slow speed zone — these are areas agreed with local authorities (for example, busy shopping streets) where the speed is automatically reduced.
If you ever have trouble ending a ride, you can always reach us at support@behoppy.eu and our team will be happy to help you!
Kind regards,
The Hoppy Team
MONEY BURNING SCAM
Scooter refuses to recognise that it’s within the zone so you cannot ‘end the ride’ so it just keeps changing. Getting any support is a joke. Turn off the Auto Top up, this stupid scooter is still racking up costs from last night and I’ve tried customer support again today to be told they’re back tomorrow.
AVOID THIS COSTLY SCAM
August 9, 2025
Unprompted review
Reply from Hoppy
Hi James,
We’re sorry to hear you’ve called us a scam. Our app clearly indicates that rides must be ended within a designated parking zone. Of course, mistakes or technical issues can happen, and our support team is always happy to help and issue a refund where possible.
We’ve looked into your case, and your refund was already processed yesterday. We hope you still enjoy the rest of your holiday, and we wish you all the best.
Kind regards,
The Hoppy Team
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