It's pretty good, a bit costly though and here in Torrevieja we need stronger motors. Going upwards is way too slow. I haven't tried alternatives but today my scooter just stopped with a purple light... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We tried hoppy a couple of yeare ago in kos and recently today tried in fuerteventura and was a little shocked for me and my wife to be charged 14 euros each for less than half an hour (almost £... See more
Company replied
It’s pretty good and a reasonable price but the map is crap and doesn’t follow you on the scooter, if it was more like a sat nav screen where you can see where you’re going and where the parking bays... See more
Company replied
There are a lot of scooters available, plenty of parking places and the scooters are quite nippy. Downside they're quite extensive compared to other companies
Company replied
I put up a review which was true of the situation and circumstances. I explained everything to hoppy in lots of correspondence. They have now looked into my complaints and have been very fai... See more
Company replied
This scooter monthly membership is a joke! Depending on what time you pay membership then you have 24hs to reset..and only fan use 3 unlocks. I'm trying to contact them to change this setting... See more
Company replied
These scooters in Lanzarote overall are 4 times the price of scooters in Tenerife, not worth it, you can get a taxi for the same price and that will take you and your missus
Company replied
Hired 2 scooters in Corralejo, paid around 20 Euros. However, both scooters didn’t work. Contacted the help desk and got a refund. So started off with an unpleasant experience but it was all sorte... See more
Company replied
Used Hoppy E scooters on the island of Crete in Greece, plenty of parking locations, easy to use scooters and in good working order. Cheaper and more fun than a taxi if you just was to get around the... See more
Company replied
I used them in rhodos but i couldnt end my ride because it said my device was to far from the vehicle even though i was standing next to it (i have videos and pictures). I was scared to go away du... See more
Company replied
I live in the countryside and commute to work with Hoppy bicycles every day. Very happy overall, but quite often (every fifth time or so) the bike requires service. Most likely it is the wheel that ge... See more
Company replied
Hoppy is easy to use and the app is easy to navigate, sometimes the scooter are a bit battered and low on batteries but most the time they are perfectly fine, also love the wireless chargers
Company replied
Globally Very good service! Nice scooters… maybe a bit lacking power when going uphill!
Company replied
Hoppy made getting around the city so easy! The e-bikes are smooth to ride, the app is simple to use, and I loved being able to pick up a bike wherever I needed. It’s a fun and eco-friendly way to ex... See more
Company replied
Grand for getting you about. Annoying you have to park in the designated areas. Either need more of these or to allow them To park anywhere.
Company replied
Good to ride but parking spaces should be bigger I think.
Company replied
It's good and kinda cheap not gonna lie without almost any bugs
Company replied
Very good company.
Company replied
Rip off. Cost escalates rapidly every few minutes (3.90 every 4 mins). One is also forced to extend the ride due to stated full drop off sites where only a few other scooters are present) , further ra... See more
Company replied
Great for getting around a lot cheaper that getting a taxi handy as there dotted all around a taxi from Costa Adeje to las Americas €40 on hoppy around €9 big difference
Company replied
Very nice app and helpful if you live in a small city, i would add more small cities like herstberge and more parking zones
Company replied
Great service for whizzing around Fuereventura. Good, fair price and lots of stations to leave the scooter when finished.
Company replied
Used a Hoppy scooter while visiting Spain—loved how zippy it was! Just make sure to end the ride at a proper zone. Great eco-friendly option.
Company replied
I was just about to rent a step, my phone died.. there was someone charging the electric steps he saw my phone died and he offered me a ride . Amazing company amazing service
Company replied
Brilliant convenient affordable way of getting around with ease. App is so easy to use
Company replied
Tried BeHoppy in Greece and it was super smooth. The app is simple, and the e-bike worked like a charm. Found parking easily too. Will use again!
Company replied
Getting the bike is very straighforwar. You travel at a really good speed and in a comfy bike.
Company replied
It's really convenient and easy to use. The price is really good and I strongly recommend :D
Company replied
Very easy to use, comfortable, and not far to find one .
Company replied
We used these in Crete, app simple to use, plenty of places to pick up and leave
Company replied
Very good fast bike and quite affordable.
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Great service, easy to use, perfect for my Trips to and from hotel to the bar!
Company replied
Just great, all went well and lots of them available
Company replied
Very good scooters easy to use
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Cheap and modern steps
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Good like very good me like a lot
Company replied
Scam , equipment not working !! Been charger £85 for not parking in right zone when the actual scooter stopped working and I almost fell into people . Customer service non existing refusing me to... See more
Company replied
Fun but really expensive made worse by the fact the GPS is awful meaning you can’t park correctly resulting in over run charging and annoyance. Also on a subscription the scooters seem to stop working... See more
Company replied
Me and my partner got scooters from the centre of corrolejo back to our favourite bar. First my partners scooter stopped working because of low credit despite the fact auto top-up was enabled. We fina... See more
Company replied
Me and my wife used the scooters near fannabe beach. Picked them up from what looked like a parking zone, as there were many perfectly positioned, multiple scooters parked and would let us end the ri... See more
Company replied
Absolutely joke of a company. Used some scooters with friends in Gibraltar, we all got day-passes which grant you 5 unlocks and 150 mins of riding. I had to waste 4 unlocks because 4 of the scooters I... See more
Company replied
Scooter refuses to recognise that it’s within the zone so you cannot ‘end the ride’ so it just keeps changing. Getting any support is a joke. Turn off the Auto Top up, this stupid scooter is still ra... See more
Company replied
They are fun to ride but very expensive. These scooters make getting around a lot quicker, but be prepared to pay the price. We used them on holiday in tenerife but faced a range of issues. Some inclu... See more
Company replied
I am on holiday in Rhodes and tried using the scooters for 5 minutes. When I wanted to end my ride it would not let me. I tried multiple places in the area and then noticed it was saying the scooter i... See more
Company replied
chose to use a hoppy scooter and they were dangerous, the handle bars were not fixed nearly causing me to crash. and then when i came to end my ride it simply did not allow me to i stood there for 20... See more
Company replied
Absolute joke used hoppy to get back to my hotel all of the park stations become full so had to walk back with it to where I came from because the brakes started to fail. Wouldn't recommend at all. Pa... See more
Company replied
These scooters are an absolute JOKE!!! Although auto top up was on and i was 2 minutes away from my destination, (I still had money in my balance!!!) the scooter locked on me and wouldn’t move unless... See more
Company replied
Been going back and forth with them over €3 that they owe me. Ridiculous, considering the small amount. Responded to the chat 4 times to say that my refund hasnt gone in and its been ignored. They f... See more
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DO NOT USE! Used the scooters for 12 minutes. One scooter was ended and the other would not let me end, despite having it put back the exact same place we put it. I have tried to pause it, and end... See more
Company replied
Company details
Written by the company
We offer electric bikes and scooters across Belgium, Spain, Gibraltar, and Greece. Easily unlock your ride with our Hoppy app and start your adventure! Just remember, you can only lock your ride at one of our designated parking lots. Ready to roll? Don't worry be Hoppy! 🚴♂️🛴✨
Contact info
Haenhoutstraat 181, 9070, Destelbergen, Belgium
- support@behoppy.eu
- behoppy.eu
3.3
Average
382 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Hoppy is easy to use
Hoppy is easy to use and the app is easy to navigate, sometimes the scooter are a bit battered and low on batteries but most the time they are perfectly fine, also love the wireless chargers
November 17, 2025
Unprompted review
Reply from Hoppy
Hi Mohaed,
Thank you for your great review! We're happy to hear that Hoppy is easy to use and that the app is simple to navigate. We appreciate your feedback about the scooters, we're continuously working to keep our fleet in top condition and ensure plenty of fully charged scooters are available. Great to hear you love the wireless chargers as well!
Best regards
Hoppy Support Team
Good ride!!
November 13, 2025
Unprompted review
Reply from Hoppy
Thanks for your review! Great to hear you had a good ride! 🙌💙🛴
Terrible it was my first experience on…
Terrible it was my first experience on a scooter
My trip was for 49min it cut out several times I was charge over 12euros and for 3 days after they continued to try take upto 7 transactions out my bank account of over £60 luckily my bank stopped as was fraudulent.
I now try to delete my hoppy account but they say it’s in debt by £6.99 so unable to delete
Total scam
I have messaged them and had no replies
Stay well clear
November 7, 2025
Unprompted review
Reply from Hoppy
Hi Jason,
we’re very sorry to hear about your experience — that’s definitely not how things should go, especially on your first ride. The scooter cutting out and the confusion around the attempted transactions must have been really frustrating.
We’d really like to check what went wrong during your ride and clear up the issue with your account. Could you please reach out to support@behoppy.eu
or send us a message directly through the app? Once we have your details, we can immediately look into the ride and resolve the situation for you.
Thank you for letting us know — we take this seriously and want to make sure we get it right for you.
Best regards
Hoppy Support Team
Great for getting around a lot cheaper…
Great for getting around a lot cheaper that getting a taxi handy as there dotted all around a taxi from Costa Adeje to las Americas €40 on hoppy around €9 big difference
November 10, 2025
Unprompted review
Reply from Hoppy
Hi Kevin,
Thanks a lot for your review! Great to hear that our vehicles make it so much easier (and cheaper!) to get around, that price difference with a taxi is indeed huge. 🙌
We’re glad they’re convenient for you and that you can pick one up anywhere.
Enjoy the rides and thanks for choosing us! 💙🛴
Best regards
Hoppy Support Team
Globally Very good service
Globally Very good service! Nice scooters… maybe a bit lacking power when going uphill!
November 10, 2025
Unprompted review
Reply from Hoppy
Hi!
Thank you for your positive feedback! We're happy to hear you enjoy our service and like our scooters.
We appreciate your comment about the power when going uphill. We are continuously working on optimizing performance, and feedback like yours helps us improve.
If you ever have specific routes or situations where this is an issue, feel free to share them with us — we’re always looking for ways to enhance the riding experience.
Thanks again for riding with us!
Best regards
Hoppy Support Team
Scam , unfuctional equipment
Scam , equipment not working !!
Been charger £85 for not parking in right zone when the actual scooter stopped working and I almost fell into people .
Customer service non existing refusing me to give refund .
Do not use this app they trying to make money on people at least provide fully functional equipment . I ended up walking on Tenerife in 32 up hill and got overcharged should get taxi instead
November 7, 2025
Unprompted review
Reply from Hoppy
Hi Simona,
Thank you for your feedback. We’re sorry to hear that you had a disappointing experience, and we’d like to clarify what we found when reviewing your case.
According to the trip data, the scooter did not stop due to a malfunction. The reduced speed you experienced was caused by entering a low-speed zone, which is a safety feature in certain areas. Additionally, the scooter was not parked in a designated parking zone at the end of the ride. Because of this, the trip continued running in the system after you walked away from the vehicle.
When renting a scooter, it’s important that the ride is ended within a marked parking zone so the system can stop the trip correctly and avoid additional charges.
We also want to clarify that our support team replied within 20 minutes of your first message. We always aim to assist as quickly as possible, and we regret that our response didn’t meet your expectations.
If you have any additional information you believe we should look at, please feel free to contact us again — we’re here to help.
Kind regards,
Hoppy Support Team
Great for commuting 10-15 km if in good condition
I live in the countryside and commute to work with Hoppy bicycles every day. Very happy overall, but quite often (every fifth time or so) the bike requires service. Most likely it is the wheel that gets a shape of ”8” and you can feel bumps. So for long rides it’s not the best then. Otherwise, really good availability, cheap and often recharged.
November 5, 2025
Unprompted review
Reply from Hoppy
Thanks for riding with Hoppy and for your kind words! 🚲
We’re happy to hear you enjoy the service. The wheel issue you mentioned shouldn’t happen: if you spot a bumpy one, please report it in the app and our team will fix it right away!
Glad to keep you rolling to work every day!
Do your jobs.
Me and my partner got scooters from the centre of corrolejo back to our favourite bar. First my partners scooter stopped working because of low credit despite the fact auto top-up was enabled. We finally got out the bar and we couldn’t park because the spaces were full meaning we had to go ages away to find a spot and we get charged for extra time because you aren’t doing your job and distributing bikes? I mean come on.
November 4, 2025
Unprompted review
Reply from Hoppy
Hi Paul!
Thank you for reaching out and sharing your experience: we completely understand how frustrating that must have been.
If auto top-up was enabled, your ride should not have stopped due to low credit. In some rare cases, there can be a short delay or connection issue between the payment provider and the app, which may cause the top-up not to process immediately. We’ll be happy to look into your specific ride to see what happened and correct it if needed. Please send us a mail via support@behoppy.eu
Regarding the parking: normally, it’s always possible to end a ride in an official parking zone, even if several scooters are already there. If the app didn’t allow you to do so, that might indicate a temporary GPS or connectivity issue: we’ll check this for you as well. Our local team also regularly redistributes scooters to make sure parking spots don’t become overcrowded.
Kind regards,
Hopyy
Great fun
Brilliant convenient affordable way of getting around with ease. App is so easy to use
November 4, 2025
Unprompted review
Reply from Hoppy
Good afternoon!
Thank you for choosing Hoppy 😊 and doing your part for a sustainable world.! 🌍
Unfair fine and poor customer service…
Unfair fine and poor customer service technical issue ignored
I had a really disappointing experience with Hoppy in Tenerife.
After finishing work, I took a scooter for a very short ride (only about 400 meters) and tried to park it in the same place I had picked one up the day before right beside the skatepark in Playa de las Américas, where there are always plenty of Hoppy scooters parked.
However, the app didn’t recognize the area as a valid parking zone. I tried to end the ride several times, at different locations in the area, but the app kept freezing and locking me out. I spent over an hour trying to park correctly. And i couldn’t ride it to a other zone because it stopped working after u tried parking it that many times. On the way, I even met another girl who also couldn’t park her scooter due to the same issue.
Despite all this, I was later charged €64.43, and customer service refused to refund it. I explained everything, offered to send pictures of the location and the other parked scooters, but they simply insisted it wasn’t a technical issue which is clearly not true.
It feels very unfair and unprofessional to charge customers for something completely out of their control. I did everything I could to follow the rules, but because of a system error, I ended up paying more than 60 euros for a 400-meter ride.
I would not recommend Hoppy. Their app is unreliable, and their customer service shows no willingness to listen or help when something goes wrong.
November 1, 2025
Unprompted review
Reply from Hoppy
Hi Amalie,
Thank you for sharing your feedback. We’re sorry to hear about the inconvenience you experienced, and we understand how frustrating the situation must have been for you.
After reviewing your case, we can confirm that the scooter was not located within a designated parking zone at the time you attempted to end your ride. However, we also appreciate the effort you made and the confusion caused on your side.
As a gesture of goodwill, we have refunded the amount from the moment you stopped the vehicle. This refund has already been processed, and you have been informed about it.
We hope this helps bring some clarity, and we appreciate you taking the time to reach out and share your experience. If you ever need further assistance, we’re here to help.
Best regards
Hoppy Support Team
Nice idea, well built but overpriced
We tried hoppy a couple of yeare ago in kos and recently today tried in fuerteventura and was a little shocked for me and my wife to be charged 14 euros each for less than half an hour (almost £30)
Its simply too expensive, my advice, get a taxi, rent a car or bike for a day it will be far cheaper in the long run.
In response to your reply about wind in your hair, i understand that but you could rent a bike or scooter for the same or more for the day.
Dont get me wrong here and think people reading thi should be aware of this, the bikes are brilliant, high quality, good app, good speed, we have great memories of these in KOS and tbh in Fuerteventura because of these little scooters , so there is that to take on board. Its just too expensive for what it is. Obviously only you know your business model its just costructive feedack, if there is reason your costs are so high i get it (i run a business too) but price a factor and im sure it was cheaper in Kos but other than that great in almost every other way and I recommend anyone at least try them once.
October 9, 2025
Unprompted review
Reply from Hoppy
Hi Liam,
Thanks for your feedback and for giving Hoppy another try! 💚
We understand that short rides can feel expensive compared to daily rentals, but we also offer subscription plans that make regular use much more affordable.
And while a taxi might get you there too, you won’t quite get that wind-in-your-hair freedom along the way. 😉🚲✨
Hope to see you riding with us again soon!
– The Hoppy Team
Cea mai faina experiență și ieftină 🤝
October 12, 2025
Unprompted review
Reply from Hoppy
Hi Mateo!
Thank you so much for your kind words! 💚
We’re really happy to see that we also have users from Romania — hope you keep enjoying your Hoppy rides! 🚲✨
Keep yourself far away
Keep yourself far away from this.
Try scooter for 300meters and they try to charge me over 40€ for this. Try to contact them but this guys ignoring every point of contact.
My advice just stay away.
October 6, 2025
Unprompted review
Reply from Hoppy
Hello Patryk!
We’re really sorry to read about your experience — that definitely shouldn’t happen. 💚
Our pricing is always shown transparently in the app before each ride, so a charge like this sounds unusual. Could you please reach out to us again at support@behoppy.eu
with the email address linked to your account? We’ll make sure to check what went wrong and solve it for you as soon as possible.
Thank you for bringing this to our attention — we truly want every ride to be a positive one. 🚲✨
Kind regards,
The Hoppy Team
Easy to setup and register
Easy to setup and register. No problems at all. Worked as expected
October 5, 2025
Unprompted review
Reply from Hoppy
Hi Tom, Hi! Thank you so much for your lovely review! 😊 We’re happy to hear you everything went well!
First time on scooter
Gave it 4/5 stars as it could do with better instructions.
My son and it's have used them for a ride along the kos coast. He loved it. I was a little scared but survived.
October 5, 2025
Unprompted review
Reply from Hoppy
Hi!
Thank you so much for your lovely review! 😊
We’re happy to hear you and your son enjoyed riding along the Kos coast — it’s a great way to explore! We appreciate your feedback about the instructions and will keep working to make the first ride experience even easier for new users.
Best regards
Hoppy Support Team
Very good value for the price and gets…
Very good value for the price and gets me from A to B very quick
October 6, 2025
Unprompted review
Reply from Hoppy
Thanks for your positive review! :)
No problems!
We used these in Crete, app simple to use, plenty of places to pick up and leave
October 5, 2025
Unprompted review
Reply from Hoppy
Thanks for your kind words!
Used Hoppy E scooters on the island of…
Used Hoppy E scooters on the island of Crete in Greece, plenty of parking locations, easy to use scooters and in good working order. Cheaper and more fun than a taxi if you just was to get around the town.
October 5, 2025
Unprompted review
Reply from Hoppy
Thanks for your positive feedback, enjoy Crete! :)
Disgusting, scam, avoid
Disgusting. Seemed to be a great option for local travel in Spain, but soon to realise it is a total scam. Incredibly limited parking spaces and only half the scooters work on the app, AND CHARGE YOU EVEN IF THEY DONT WORK!! sometimes the app mugs you off and even though you "stopped ride" it will continue adding minutes to your journey in the background and before you know it you've racked up hours on a scooter that you've already parked and sent a photo of. 100% a scam. Watch out
October 4, 2025
Unprompted review
Reply from Hoppy
Hi Kieran,
We’re really sorry to hear about your experience — that’s definitely not the service we want to provide. Our team is constantly working to improve parking availability and scooter reliability, and we take reports like yours very seriously.
If you were charged for a ride that didn’t end properly or for a scooter that wasn’t working, please contact our support team through the app or at support@behoppy.eu. We’ll review the trip details and make sure any incorrect charges are refunded.
Thank you for bringing this to our attention — your feedback helps us improve the service for everyone.
Best regards,
Hoppy Support Team
Really easy to use to get around Island…
Really easy to use to get around Island just need more maintenance done on them some have no speed screen and brake lights missing
September 17, 2025
Unprompted review
Reply from Hoppy
Hi Ryan,
Thank you for your kind feedback! We’re glad to hear the app and vehicles help you get around the island easily. We also appreciate your comments about maintenance — we’ll make sure to pay extra attention so that all vehicles are in perfect condition, including speed screens and brake lights. Thanks for sharing this with us!
Best regards
Hoppy Support Team
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