It's pretty good, a bit costly though and here in Torrevieja we need stronger motors. Going upwards is way too slow. I haven't tried alternatives but today my scooter just stopped with a purple light... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We tried hoppy a couple of yeare ago in kos and recently today tried in fuerteventura and was a little shocked for me and my wife to be charged 14 euros each for less than half an hour (almost £... See more
Company replied
It’s pretty good and a reasonable price but the map is crap and doesn’t follow you on the scooter, if it was more like a sat nav screen where you can see where you’re going and where the parking bays... See more
Company replied
There are a lot of scooters available, plenty of parking places and the scooters are quite nippy. Downside they're quite extensive compared to other companies
Company replied
I put up a review which was true of the situation and circumstances. I explained everything to hoppy in lots of correspondence. They have now looked into my complaints and have been very fai... See more
Company replied
This scooter monthly membership is a joke! Depending on what time you pay membership then you have 24hs to reset..and only fan use 3 unlocks. I'm trying to contact them to change this setting... See more
Company replied
These scooters in Lanzarote overall are 4 times the price of scooters in Tenerife, not worth it, you can get a taxi for the same price and that will take you and your missus
Company replied
Hired 2 scooters in Corralejo, paid around 20 Euros. However, both scooters didn’t work. Contacted the help desk and got a refund. So started off with an unpleasant experience but it was all sorte... See more
Company replied
Used Hoppy E scooters on the island of Crete in Greece, plenty of parking locations, easy to use scooters and in good working order. Cheaper and more fun than a taxi if you just was to get around the... See more
Company replied
I used them in rhodos but i couldnt end my ride because it said my device was to far from the vehicle even though i was standing next to it (i have videos and pictures). I was scared to go away du... See more
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I live in the countryside and commute to work with Hoppy bicycles every day. Very happy overall, but quite often (every fifth time or so) the bike requires service. Most likely it is the wheel that ge... See more
Company replied
Hoppy is easy to use and the app is easy to navigate, sometimes the scooter are a bit battered and low on batteries but most the time they are perfectly fine, also love the wireless chargers
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Globally Very good service! Nice scooters… maybe a bit lacking power when going uphill!
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Hoppy made getting around the city so easy! The e-bikes are smooth to ride, the app is simple to use, and I loved being able to pick up a bike wherever I needed. It’s a fun and eco-friendly way to ex... See more
Company replied
Grand for getting you about. Annoying you have to park in the designated areas. Either need more of these or to allow them To park anywhere.
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Good to ride but parking spaces should be bigger I think.
Company replied
It's good and kinda cheap not gonna lie without almost any bugs
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Very good company.
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Rip off. Cost escalates rapidly every few minutes (3.90 every 4 mins). One is also forced to extend the ride due to stated full drop off sites where only a few other scooters are present) , further ra... See more
Company replied
Great for getting around a lot cheaper that getting a taxi handy as there dotted all around a taxi from Costa Adeje to las Americas €40 on hoppy around €9 big difference
Company replied
Very nice app and helpful if you live in a small city, i would add more small cities like herstberge and more parking zones
Company replied
Great service for whizzing around Fuereventura. Good, fair price and lots of stations to leave the scooter when finished.
Company replied
Used a Hoppy scooter while visiting Spain—loved how zippy it was! Just make sure to end the ride at a proper zone. Great eco-friendly option.
Company replied
I was just about to rent a step, my phone died.. there was someone charging the electric steps he saw my phone died and he offered me a ride . Amazing company amazing service
Company replied
Brilliant convenient affordable way of getting around with ease. App is so easy to use
Company replied
Tried BeHoppy in Greece and it was super smooth. The app is simple, and the e-bike worked like a charm. Found parking easily too. Will use again!
Company replied
Getting the bike is very straighforwar. You travel at a really good speed and in a comfy bike.
Company replied
It's really convenient and easy to use. The price is really good and I strongly recommend :D
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Very easy to use, comfortable, and not far to find one .
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We used these in Crete, app simple to use, plenty of places to pick up and leave
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Very good fast bike and quite affordable.
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Great service, easy to use, perfect for my Trips to and from hotel to the bar!
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Just great, all went well and lots of them available
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Very good scooters easy to use
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Cheap and modern steps
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Good like very good me like a lot
Company replied
Scam , equipment not working !! Been charger £85 for not parking in right zone when the actual scooter stopped working and I almost fell into people . Customer service non existing refusing me to... See more
Company replied
Fun but really expensive made worse by the fact the GPS is awful meaning you can’t park correctly resulting in over run charging and annoyance. Also on a subscription the scooters seem to stop working... See more
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Me and my partner got scooters from the centre of corrolejo back to our favourite bar. First my partners scooter stopped working because of low credit despite the fact auto top-up was enabled. We fina... See more
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Me and my wife used the scooters near fannabe beach. Picked them up from what looked like a parking zone, as there were many perfectly positioned, multiple scooters parked and would let us end the ri... See more
Company replied
Absolutely joke of a company. Used some scooters with friends in Gibraltar, we all got day-passes which grant you 5 unlocks and 150 mins of riding. I had to waste 4 unlocks because 4 of the scooters I... See more
Company replied
Scooter refuses to recognise that it’s within the zone so you cannot ‘end the ride’ so it just keeps changing. Getting any support is a joke. Turn off the Auto Top up, this stupid scooter is still ra... See more
Company replied
They are fun to ride but very expensive. These scooters make getting around a lot quicker, but be prepared to pay the price. We used them on holiday in tenerife but faced a range of issues. Some inclu... See more
Company replied
I am on holiday in Rhodes and tried using the scooters for 5 minutes. When I wanted to end my ride it would not let me. I tried multiple places in the area and then noticed it was saying the scooter i... See more
Company replied
chose to use a hoppy scooter and they were dangerous, the handle bars were not fixed nearly causing me to crash. and then when i came to end my ride it simply did not allow me to i stood there for 20... See more
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Absolute joke used hoppy to get back to my hotel all of the park stations become full so had to walk back with it to where I came from because the brakes started to fail. Wouldn't recommend at all. Pa... See more
Company replied
These scooters are an absolute JOKE!!! Although auto top up was on and i was 2 minutes away from my destination, (I still had money in my balance!!!) the scooter locked on me and wouldn’t move unless... See more
Company replied
Been going back and forth with them over €3 that they owe me. Ridiculous, considering the small amount. Responded to the chat 4 times to say that my refund hasnt gone in and its been ignored. They f... See more
Company replied
DO NOT USE! Used the scooters for 12 minutes. One scooter was ended and the other would not let me end, despite having it put back the exact same place we put it. I have tried to pause it, and end... See more
Company replied
Company details
Written by the company
We offer electric bikes and scooters across Belgium, Spain, Gibraltar, and Greece. Easily unlock your ride with our Hoppy app and start your adventure! Just remember, you can only lock your ride at one of our designated parking lots. Ready to roll? Don't worry be Hoppy! 🚴♂️🛴✨
Contact info
Haenhoutstraat 181, 9070, Destelbergen, Belgium
- support@behoppy.eu
- behoppy.eu
3.3
Average
382 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Been going back and forth with them…
Been going back and forth with them over €3 that they owe me. Ridiculous, considering the small amount. Responded to the chat 4 times to say that my refund hasnt gone in and its been ignored. They finally reached out today to say its been refunded, and again its still not been refunded!
All they had to do was refund me properly to prevent this bad review. Was it worth the €3 hoppy?
December 15, 2025
Unprompted review
Reply from Hoppy
Hi David,
Thank you for taking the time to share your feedback. We understand how frustrating it is when a refund doesn’t appear as expected, even if it concerns a small amount.
As already communicated via chat, the refund has been processed on our side. Once a refund is issued, the timing of when it becomes visible depends on the bank or payment provider, which can take several business days and is unfortunately outside of our direct control.
We’re sorry this caused annoyance and that it affected your experience. If the amount still doesn’t show after the standard processing time, you’re always welcome to contact us again so we can double-check everything together.
Best regards,
Hoppy support team
It's ok
It's pretty good, a bit costly though and here in Torrevieja we need stronger motors. Going upwards is way too slow. I haven't tried alternatives but today my scooter just stopped with a purple light and the engine wouldn't work. I had no idea what was wrong so I had to pay like 5 euros extra just because of this incident and walk upwards to the nearest parking space. It says when you are on the "sidewalk" (sometimes) but it doesn't say what's wrong when it doesn't start. I had plenty of money and there was a purple light. When I parked it the green light returned.
December 12, 2025
Unprompted review
Reply from Hoppy
Hi Mikael,
Thank you for taking the time to share your experience. We’re sorry to hear that this ride didn’t go as smoothly as expected.
We take reports like this seriously and will investigate what happened with the scooter and the signals you experienced (such as the purple light and reduced performance). Our vehicles are designed to comply with local regulations, including speed limits and motor power, which can affect performance on steep inclines.
Regarding the additional charge: when a scooter remains active, it continues to reserve the vehicle and cannot be used by others. That’s why time-based charges may still apply until the ride is properly ended in a designated parking zone. We understand this can be frustrating in situations like the one you described, and this feedback helps us improve clarity and reliability.
Thank you for flagging thi, we’ll look into it internally.
Best regards,
Hoppy support team
Readily available
There are a lot of scooters available, plenty of parking places and the scooters are quite nippy.
Downside they're quite extensive compared to other companies
December 10, 2025
Unprompted review
Reply from Hoppy
Hi,
Thank you for your honest review! We’re glad to hear you appreciate the wide availability of scooters, the many parking places, and that you find the scooters fast and fun to ride.
We understand your comment about the price compared to other providers. Our pricing reflects local regulations, maintenance, battery swapping, and the use of designated parking zones to keep cities organized. That said, we always keep an eye on pricing to stay as fair and competitive as possible.
Thanks again for sharing your feedback — it helps us improve.
Best regards,
Hoppy support team
Me and my wife used the scooters near…scam!
Me and my wife used the scooters near fannabe beach. Picked them up from what looked like a parking zone, as there were many perfectly positioned, multiple scooters parked and would let us end the ride in the same zone. Had to travel ant hill mob style as the scooter didn’t “go” wouldn’t let us park in the same zone as they were picked up. Obviously trying to scam users into taking them a distance to a parking zone to maximise profit. Wouldn’t recommend wouldn’t use. Total rip off, both charged €15 each for zero usage.
December 12, 2025
Unprompted review
Reply from Hoppy
Hi Lee,
Thank you for taking the time to share your experience. We’re really sorry to hear about the frustration you encountered — that’s certainly not the experience we want for our users.
What you describe is not intentional and definitely not meant to mislead or “scam” users. Parking rules and zones are set based on local regulations, and sometimes GPS accuracy or temporary zone restrictions can cause issues when ending a ride, even if scooters appear to be parked correctly.
We’d really like to look into this specific case and check what went wrong with the parking zone and charges. Please contact our support team directly via the app or by email (support@behoppy.eu), and we’ll review the rides and see how we can help.
Thank you for flagging this, feedback like yours helps us improve the service.
Best regards,
Hoppy support team
Reply from Hoppy
Hi Jack,
Thanks for your review! We’re glad to hear you had fun riding with Hoppy,that’s exactly what we aim for. 💚🛴
Best regards,
Hoppy support team
Good like very good me like a lot
Good like very good me like a lot
December 9, 2025
Unprompted review
Reply from Hoppy
Hi Wil,
Thank you for your kind review! We're really happy to hear that you like using Hoppy , that means a lot to us. 💚🛴
Best regards,
Hoppy support team
crap
crap. Unable to park due to too many scooters at a location. Had to try 3 or 4 before finding one. Shite
December 7, 2025
Unprompted review
Reply from Hoppy
Hi Scott,
Thanks for your feedback. We're sorry to hear you had trouble ending your ride due to limited parking space at certain locations, that’s definitely not the experience we want to offer. Parking zones can sometimes fill up quickly when many users end their ride in the same spot, but we’re continuously working to improve this.
If you experienced any incorrect charges because of these parking issues, please contact us via the app so we can take a closer look and assist you further.
Best regards,
Hoppy support team
Me and my kids went on 4 hoppy ride in…
Me and my kids went on 4 hoppy ride in tenerife and we couldn’t end our ride, it always said that the park spot was not right. We couldn’t do anything and I was charge too much and I want refund!
December 6, 2025
Unprompted review
Reply from Hoppy
Hi Petra,
Thank you for your review and for letting us know what happened. We’re sorry to hear that you and your kids weren’t able to end the ride in Tenerife due to parking issues. That shouldn’t happen, and we’d really like to look into this for you.
Since we need some extra details to check your rides and assist you properly, could you please contact us directly through the in-app support chat? We’ll be happy to investigate what went wrong and help you further.
Best regards,
Hoppy support team
Not bad but not fantastic either
It’s pretty good and a reasonable price but the map is crap and doesn’t follow you on the scooter, if it was more like a sat nav screen where you can see where you’re going and where the parking bays are it would be much better.
December 2, 2025
Unprompted review
Reply from Hoppy
Hi Callum
Thanks a lot for your honest feedback! Great to hear that you enjoy the service and find the price reasonable. We appreciate your point about the map — we understand that it can feel inconvenient when it doesn’t follow your movement like a real sat-nav. Your suggestion is a good one, and we’re already looking into ways to make navigation clearer and more intuitive in future updates.
Thanks for taking the time to share your thoughts — it really helps us improve.
Best regards,
Hoppy support team
Great service for whizzing around…
Great service for whizzing around Fuereventura. Good, fair price and lots of stations to leave the scooter when finished.
December 2, 2025
Unprompted review
Reply from Hoppy
Hi!
Thanks for the lovely review! Great to hear that our service helped you whizz around Fuerteventura with ease. Fantastic that you found the price fair and appreciated the many parking stations — that’s exactly the experience we aim to offer. 💚🛴🌴
Best regards,
Hoppy support team
Great ride lots of availability and…
Great ride lots of availability and full battery and extra bonus on 20 euro spend good thanks Hoppy
December 2, 2025
Unprompted review
Reply from Hoppy
Hi John,
Thanks for the amazing review! Great to hear you had a smooth ride, found plenty of availability, enjoyed a full battery, and even got a nice bonus on your €20 spend — love to hear that! 🙌💚🛴
We’re glad you’re happy with Hoppy.
Best regards,
Hoppy support team
Reply from Hoppy
Hi!
Thank you for your kind review! Great to hear you always use Hoppy and are happy with the service. We really appreciate it! 💚🛴
Best regards,
Hoppy support team
Simple and really useful
Getting the bike is very straighforwar. You travel at a really good speed and in a comfy bike.
November 26, 2025
Unprompted review
Reply from Hoppy
Hi Alan,
Thank you for your great review! Happy to hear that getting a bike is straightforward and that you enjoy the comfortable ride and good speed. That’s exactly the experience we aim for! 💚🚲
Best regards,
Hoppy support team
What a scam I have been through
What a scam I have been through
Last night me and my friends rented some scooters to ride back to our hotel no more than a 10 minute ride and we all got to the parking zone fine as we have all ended the ride and so did I my scooter turn off and the app said nothing and when I’ve gone to look at my app this morning I’ve had over €60 taken from my bank account and a my wallet in the app had a balance of minus €120 it was charging me for a scooter I wasn’t using and had never used in a location I’ve never been this was more than a shock when I’ve looked at my bank account this morning
November 22, 2025
Unprompted review
Reply from Hoppy
Hi,
Thank you for reaching out and sharing what happened — we completely understand how shocking and stressful that must have been. I’m glad to confirm that all charges have already been fully refunded to your bank, and your wallet balance has been corrected.
It looks like there was an issue with the ride not closing properly on our side, which caused the continued charging. We’re sorry this happened, but happy we could resolve it quickly for you. If you ever notice something unusual again, just contact us right away, we’re here to help. 💚
Best regards,
Hoppy support team
Good price
It's really convenient and easy to use. The price is really good and I strongly recommend :D
November 21, 2025
Unprompted review
Reply from Hoppy
Hey Viktor,
Thank you for the lovely review! Great to hear that you find Hoppy convenient, easy to use, and well-priced. We really appreciate your recommendation! 😄💚
Best regards,
Hoppy support team
Hoppy is a wonderful choice for me
Hoppy is a wonderful choice for me. I daily use it to reach my office and come back. The bikes quality is best and runs very smooth. Daily I ride it up to 15 to 20 km easily since two months for that I have monthly pass which is again very much affordable.
November 10, 2025
Unprompted review
Reply from Hoppy
Hi,
Thank you for your fantastic review! We're really happy to hear that Hoppy is a great choice for your daily commute. It’s wonderful that the bike quality, smooth rides, and your monthly pass all work so well for you, riding 15 to 20 km every day is impressive! We're glad we can make your trips comfortable and affordable.
Best regards,
Hoppy support team
Grand for getting you about
Grand for getting you about. Annoying you have to park in the designated areas. Either need more of these or to allow them
To park anywhere.
November 18, 2025
Unprompted review
Reply from Hoppy
Hi,
Thanks for sharing your feedback! We're glad to hear the service helps you get around easily. We understand the frustration about having to park in designated areas. These zones are required by local regulations. We’re actively working with cities to expand parking options where possible.
Thanks again for the helpful input! 💚🛴
Best regards,
Hoppy support team
Very nice app and helpful if you live…
Very nice app and helpful if you live in a small city, i would add more small cities like herstberge and more parking zones
November 20, 2025
Unprompted review
Reply from Hoppy
Hi!
Thank you for your thoughtful review! Great to hear that you find the app very nice and helpful, especially in smaller cities. We appreciate your suggestion to expand to more towns like Herstberge. New parking zones and locations depend on local governments, but we’re always working to grow our network wherever possible.
Thanks for sharing your ideas with us!
Best regards,
Hoppy support team
Very good scooters easy to use
November 18, 2025
Unprompted review
Reply from Hoppy
Hi Lee,
Thank you for your nice review! Great to hear that you find our scooters very good and easy to use. Happy riding! 🛴💚
Best regards,
Hoppy support team
Very good fast bike and quite…
Very good fast bike and quite affordable.
November 18, 2025
Unprompted review
Reply from Hoppy
Hi Kenneth,
Thank you for your great review! We're happy to hear you find the bike fast, reliable, and affordable. Enjoy the rides! 😊
Best regards,
Hoppy support team
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