BEIS Reviews 

Complete scam. They are poorly managed and are not equipped to meet the demands of their aggressive social media campaign. I ordered the weekender the third week of November. It was supposed to be shipped by Dec 9. Then I received an email saying it wouldn’t be shipped until Dec 30. Now they don’t know when it will be shipped and blame it on COVID restrictions. They can’t fulfil orders yet they continue to aggressively pursue new orders Complete scam. Save your money.

AWFUL customer service. DO NOT BUY from this company. Go somewhere else.

I had a bad experience with BEIS unfortunately. Not only did I have one bad experience but I decided to give them another chance since their products are really cute but then ended up being disappointed again. To sum it all up, I never even received any items. First order I placed was a luggage, so I can use to move to another province. I gave it over 2 weeks to be delivered, did not receive it on time. The shipping company had the luggage in their possession for over a week and could not even deliver it with many failed attempts. I was home waiting for it all week. Ended up arriving a few days after I moved. Had to have my friend return it for me and then they deducted $10 for a shipping return fee. It was actually a really hard process to return an item and the shipping. The customer service was awful and did not even address my issues but used a generic reply. My second experience was for Black Friday, I ordered items that were all in stock. Weeks after… I received an email saying the pre ordered items won’t be shipped out until after dec 31… which is over a month of waiting and no product. Also never knew that these items were preorder since they were available on the website when I placed the order. I ended up just cancelling the order and if I decide to purchase items from this brand I will just shop in person at Nordstrom.

DO NOT PURCHASE FROM THIS BRAND. I purchased their mini work tote as an all-around bag since I travel monthly for work. It should be the perfect bag, but after using it a little less than three months, the seams have started to come apart and the edges of the bag have started shedding off. Ridiculous amount for the bag, and seeing that it will barely last me a year is such a HUGE disappointment. I sent them a message about this bag and their response was it was normal "wear and tear." Seriously? Why market your bag as a "travel" tote when it cannot withstand the travel?

Honestly, take your money elsewhere.

Zipper and closing up the bag is difficult. This is not a bag you can use as a carry on. Awkwardly bulky. I've been trying to return this item for 3 weeks now, messaging back and forth with the company. Haha it is now requested of me to send a picture of the tag on the bag?? Not at all impressed with this company. Do not recommend.

This was my first time ordering from BEIS as my daughter wanted their weekender bag for Christmas. Beis charged my credit card and charged delivery as well through Canpar. Weeks after I was charged I still hadn't received the bag. I reached out to both Canpar and Beis- both had no help to offer, in fact, they didn't seem to care- why would they? They had already been paid. Finally I got the bag yesterday- the packaging was completely ripped and looked like it had been through the ringer. I won't return it since their Customer service at Beis is completely useless.

Bad customer service who don't read the email/inquiries - just copy and paste. Do not recommend it. They're robots. Read below.

I AGREE with all negative reviews I have read! Beis customer service is non-existent, BUT the worst is the quality of the bag and it SMELLS LIKE FISH! Basically, it cost me over $30 to check out the weekender bag, which is subpar at best. Vegan leather you say? I say cheap material that smells horrible! Chic you say? I say I can find a bag at a thrift store with better quality and style!
The Black Friday sale was a joke and definitely a marketing ploy to suck you in and then spit you out. I had the weekender in my cart at 8:35 and at seconds after 9AM, the bag was "sold out" and they would not honor the price. So, I bought the grey bag and it went on sale the NEXT DAY! I asked for a price adjustment and they basically told me tough sh@@#t! - via text and email.
The lack of customer service is INTENTIONAL because they will wait you out and hope you do not want to have to pay for a bag you DO NOT WANT! I personally CAN'T WAIT TO GET THIS STINKY BAG out of my house!
I have corresponded via text and email and contacted their "PR" department. We'll see...

Don't buy! It's not worth the hassle. Buy one on Amazon. The convertible sucks. It does not stay together and tvustomer service sends you in circles, to a website that takes you to the same page every time and then makes you jump through all these hoops for weeks just to tell you that if you don't have tags, they won't accept it back. Even though it hasn't been used because it doesn't work. Now I stick with a bag I hate and they dont care cause they already got my money. So not worth the hassle or trouble.

They shipped my GIFT order to my billing address and not to the shipping address on the order. I now must drive 6 hours round trip to get the bags delivered in time for Xmas. They also waited so long to ship that my options are limited.

I placed an order during the Black Friday sale on the FIRST day of the sale and very early. It still took almost 2 whole weeks to ship out my order. I expected that because I placed it early, it would be fulfilled early but that was not the case.

When I finally got the order an Item was missing. They don't respond to emails or DMs but I was able to reach them via chat. They told me they would "investigate" as the item was lost or stolen and it could take up to 2 weeks to find out what happened. I explained to them that my package came intact and the item was missing from the packing slip. After persisting, they said they would reach out to their warehouse. 2 hours later I get an answer saying the item was out of stock when my order was fulfilled. Not only did they happily charge me and not bother notifying me that the item was out of stock until I asked, but they had the audacity to ask if I wanted to proceed with a refund, well duh they didn't give me any alternative options and said they couldn't send the item. They also were planning to spend 2 weeks "investigating" the matter.

A good company would have probably offered to send me the missing item or a refund upfront without the BS about "investigating". It seems like a big waste of time over what was literally a makeup bag.

BEIS Travel has by far the worst customer service and order fulfillment/e-commerce practices I've seen. Why would an item not be in stock for fulfillment when it was in stock at the time of my order? The quantities on the website do not reflect actual stock, and they seem to oversell products.

It was a 4-day sale, I ordered on the first day 3 hours after the sale started and it still took a long time to ship out my order. They don't have enough respect for their customers to notify them of delays or issues with stock. They charge you and make it difficult to contact them if there are any issues.

AVOID this company, there are plenty of companies that have respect for their customers and prioritize the customer experience. Beis' priority seems to be profit and having a cute social media presence. For a celebrity-owned brand as well, I expect so much better as this reflects poorly on Shay herself.

Terrible first experience, absolutely not helpful considering stomper service.
I ordered the item on Sunday and early Monday morning I realized I ordered the wrong item
(Weekend traveler instead of mini convertible weekend traveler) and Emailed right away (BTW no contact phone available to reach the customer service) I put Cancel word on subject.
Received reply in 30 minutes and was told they try to stop my order but no guarantee!!!!
How come? They shipped it right away?
I realized, all they care sell excessive items rather satisfy customer by selling them what they really want.
I ordered this for my daughter’s BD, now I am stuck and have to spend time and money again to get something else for sure not from this terrible vendor!!!
So disappointed 😔

I placed an order during the Black Friday 25% off deal. Somehow, it only took off 20%. I contacted customer service and they will not do anything. I did not add a promo. I have no idea how it would do that. It's really sad that customer service is so terrible lately.

This company may have semi decent products, but not worth the aggrivation with ciustomer service. If you have ANY problems or need help, customer service doesnt respond for days and will do nothing. Read all the many negative reviews. Terrible company. Do not buy from them.

The customer service response time is terrible. Then when you finally get a response to get something corrected, it’s not done!! How can this luggage ge so popular with all the negative reviews!! I’m done! So much better products!

I bought my daughter the “On The Go Go Essentials” bag as a gift. It arrived with the slot for the makeup mirror separated.

I figured it would be no big deal getting an exchange. When I contacted Customer Service with pictures, they replied that on review of the pictures they had determined the bag had been used. WTH? Yes, they seriously called me a liar! I asked them what exactly showed them it had been used because it had not. Never heard back about that. What a shock. It was brand new and showed no signs of being used.

I think they offered me a 15% discount off my next purchase. Open any website and they offer a 15% discount, so no thanks. The nerve was breathtaking.

Seriously, this little makeup bag cost close to $97 with shipping ($24) and taxes. This, my third purchase from them, is my last. Never again.

I also posted a negative review and it never showed up on their website. What started out as an inconvenience and a disappointment turned into a shockingly negative experience.

I wrote a slightly negative review for one of their products on their website and it never showed up on their webpage. Makes me wonder how many other negative reviews were never shown and not trust their business ethics.

I recently ordered a bag on their website and it turned out to be too uncomfortable due to the size, I began the exchange, and immediately realized a trouble I was about to face. The problem occurred when returning, since not only the original shipment was paid by me, the return costs became the same price since the sender (fedex) refused to return the bag without a box. Their original packaging was all dirty and torn, (an oversized poly bag), they are not even ashamed to withhold money for shipping from the buyer and, are also forcing a costumer to pay for the packaging, and after I had contacted them, they told me that they had nothing to do with this. I would not recommend their products to anyone.

I got the weekender bag. Its cute but it literally only fits my 13 inch laptop. Nothing else. I can't fit a pencil case, water bottle, textbooks, not even my laptop charger can fit in the bag comfortably. When the bag is in backpack style, its sooo hard to put on and take off because the straps are so loose.
The inside of the bag is already tearing where my laptop goes and I've had the bag for 2 months. Dont recommend.

Shipped me an item I didn't order. Refunded me the cost, not shipping. I bought as gift for one of my daughters. I will never deal with this incompetent outfit again. Spend your hard earned dollars elsewhere.