BEIS Reviews 

Ordered a week ago and it still hasn't arrived. Tried to contact customer service, but that's another 1-3 day wait. There isn't a live chat or anything either. Expensive bag, terrible customer service

The color “creamsicle” which appeared on their website to be a nice-on-the-eyes orange is a neon blinding orange. The same orange you see during deer hunting season. This is no exaggeration.

But the bigger problem is the 100% zero communication from customer service. I’ve tried multiple times using different emails they provide and also directly through their return/exchange portal. I haven’t even gotten a confirmation that they got my emails. I’m talking ZERO communication with the company.

I turned it over to my credit card company that thankfully agreed that this was weird and reversed the charge.

The 26” luggage is measuring at 28”. That probably won’t cause any problems. However, the 22” carryon is measuring closer to 23”. Has anyone had any issues with this during travel?

The Weekender Bag was advertised as having a “padded” pocket for a laptop. The pocket is padded on the side facing towards the center of the bag, but there is no padding on the side facing out - which is where most of the bangs and bumps would come from. It makes the padded pocket worthless. It’s also a huge pocket so my laptop (MacBook) will be sliding around.

For the expensive price tag, I was expecting more and I am most disappointed with the apparently zero customer service. I’ll be curious is the credit card company has any luck.

Don’t believe the hype! Keep shopping and maybe check with some flight attendants it pilots. And if you’re having trouble with customer service (like having to pay them $10.00 if you return and don’t take store credit - true story), call your bank or credit card company and keep all of your attempts for your records!

I am unsure of why the reviews are so negative ... Beis provided great customer service! No issues.

I was in the process of purchasing a carry on and 26” luggage in CAD and experienced issues when checking out. After returning to my cart again, the prices had gone up about $60 between the two items. No customer service number, only reachable by email. First reply is a generic response about why their prices went up, not addressing my concern at all. Second response is that prices can be subject to change if in a cart. Disappointing but at least this is the customer service experience I had before buying the products instead of afterwards and thankfully I checked on the price before trying to check out again otherwise I would have paid much more than I intended to.

UPDATE: when posting this review, I selected for the company to receive a copy of it as well. A representative reached out and apologized for the misunderstanding and offered to honour the previous pricing. I decided to place an order and will update this review and the star rating upon delivery of the items.

Such a horrible company that doesnt even have a customer service department. Do not waste your money.

I ordered two pieces of Gray and they did not match in color. Not even close. One is gray and one is blue, not a color variance. Contacted them by email the same day and included a picture. Asked for assistance to get the correct color. I was told their may be a color variances and" If you are unhappy we do have a 45 day return policy". I loved the luggage but unhappy with this lack of customer service. I was so excited about my new luggage but thought for the price I wanted matching pieces so I proceeded to their return process. The refund quoted was 26.6% less than what I paid. Not sure why the customer needs to accept a loss of this amount when they are not happy due to their error. This financial loss is not acceptable to me so I am stuck with unmatching luggage.
This has been a disappointing experience. I trusted their website and claims of commitment to their customers. On their return policy page is states "If you’re unhappy with your purchase, we will find a solution for you"
No reasonable solution here :(
Sorry maybe have vented too soon
Update: Today
I got an email that they have sent a wrong color and will be shipping out the correct bag😊

I liked the design of the weekender bag so purchased it. Most of the bag uses a heavy canvas material except for the corners of the separate wet storage which uses a cheap (and not very endurable looking) vinyl. I thought it would be best to return it.

Although I am still able to return it (within the 45 day return policy) they will not return the full cost of the item minus the $10 CAD handling and $24 shipping costs which would refund $114.74 to my card from the original cost of $148.74. Instead they only want to return $80.

They are dragging out the process so the deadline to get a refund will expire soon.

I am not sure if they are dishonest or incompetent but either way I think I will not get my refund.

I would totally avoid this company. Their product is cheap and their customer service is dubious.

UPDATE: I did get my refund (minus shipping and minus $10 restocking fee) after 10 emails spread over a week. It was a hassle.

Awful company, avoid at all costs. The colour of the bag I ordered looks nothing like it does on the website, it’s totally false advertising. Customer service absolutely useless. Massive rip off. Do not give these people your money!

Saw lots of unfavorable reviews somewhere. So I emailed customer service with questions. My experience was more than favorable. I first asked questions online with Ana that were answered immediately. I placed my order on Friday and my purchase was delivered today (Tuesday) with daily delivery update.
Very happy with the product and customer service!

Terrible company. Would not work with us at all regarding a refund. The products we bought did not fit the description they claim.

In blatant violation of GDPR.

The ordering proces in itself was not an issue, but I have been trying to get rid of this companys communications for months now. The unsubscribe link they have in their newsletter does not work. I then contacted them directly and asked them to remove me from all lists manually. They claimed they did this, but obviously that was not correct, since I'm still receiving their emails. Apparently the only way to get rid of these people is to block and report all their emails. Additionally, and this might be coincidental, but I have received a lot more spam since I ordered from them. Would not be surprised if they sold customer data, since they're not adhering to GDPR anyway.

I would not shop here again, as they obviously have no idea what they're doing, so I wouldn't trust them with any of my data, knowing now how they operate.

Terrible customer service. Nothing special about their product. I do not recommend ordering anything with Beis.
We attempted to exchange our luggage for two larger ones. We paid for two new bags as they informed us they would refund. they did. Then, they took the money back and held it for over 30 days. It has still not been returned. They have no customer service. It has been hugely frustrating. I DO NOT recommend ever purchasing anything through this company.

I’ve purchased hard shell luggage from this company that was extremely low quality. With the first use of the luggage, the scale didn’t work. Customer Service told me sometimes it doesn’t work which is a disappointing response for a $300 piece of luggage.

In packing for my second travel with the luggage, I noticed that a button inside the luggage popped off making one of the pieces useless. Their customer service told me their quality team said it’s from “wear and tear” and all they could offer me was a 15% refund. All of this for a piece of luggage I used once and is well under a year old.

This company overcharges for poor quality and knows it evidenced by the fact that they don’t stand by the quality of their products. If you’re between Beis, Away, or any other reputable travel brand, choose the other brand.

UPDATE: I am bumping the rating from 1 to 3 stars as Beis’ customer service did right by me and are replacing the faulty luggage.

I ordered the Beis carry on bag, and chose the DPD 3-5 day ground shipping option. I reached out to them when the tracking information showed that it was going to be posted with Evri (formerly Hermes). I contacted them before it was passed to Evri to say it shouldn’t be sent with Evri but with DPD, they said their delivery provider must have sub contracted out and it was not their responsibility.

Anyone in the UK who has ever had anything shipped by Evri / Hemres would understand the dread that fills people with, especially as I had paid for DPD delivery as they are known nation wide as the worst delivery provider, with high numbers of parcels being damaged or stolen. Recently with Evri I’ve had parcels held with them for 10 working days when it was next day delivery, I’ve had parcels arrived damaged so felt naturally concerned that something that was over £150 was being delivered by them after I’d selected DPD delivery. It also states on their website that all shipping is carried out by DPD.

I followed up with them numerous times as they had broken UK Consumer Law by not fulfilling the service I paid them for. I repeatedly highlighted that this wasn’t ok and that DPD wouldn’t sub contract out to Hermes and that they have a legal responsibility to fulfil the delivery service as I paid for it.

I asked for a refund for the value of delivery and they flat out refused and completely ignored their legal contractual obligations.

Do not pay for the DPD delivery upgrade as they will just deliver it with Hermes/Evri anyway. Very poor customer service and illegal behaviour.

Rubbish quality. Ordered the bag for daily use to use for university and whatnot and quality does NOT reflect price at all. Stains so easily which I understand because it is a beig colour but when I put in the washing machine, THE STAIN DID NOT COME OFF. THE STAINS ARE STILL THERE. Claim to be helpful but did not offer me any condolences for the product, didn't offer me anything basically. Bad quality, expensive, don't waste your money!!

Received the wrong bag for Christmas so I filled out the gift exchange form on January 2nd and received a confirmation that they received the request. Hadn’t heard back from them, so I messaged them on January 15th to follow up, they told me to put in a new request with new info, when I did so it said my exchange/return window has closed on January 13. After reaching out to them expecting them to respect the January 2nd date, they proceeded to say that they can’t do anything about the situation even though this whole situation is their fault for not responding. They refuse to help and find a solution. Terrible terrible terrible customer service !!!!! So disappointed and disgusted with this whole experience.

I ordered the small carryon in grey based on it's features and weight. I had a small issue when it was quickly delivered and customer service promptly responded and took care of my issue. Shipping was fantastic and I was notified when it was going to be delivered. I ordered the luggage in grey but really wanted the pink, but very happy with my choice! I bought a pink weekender tote from Amazon so I have a little pop of color anyway. Im happy this piece is lighter than a lot of luggage.

I've seen nothing but positive review videos on social media. Trustpilot is for some reason filled with unhappy US customers. Shipping to Europe is SO fast (next day shipping excl. Sunday, arrives within 3 days), quality is great and love the practical design of each bag.

example: I ordered on a Saturday night, it was shipped on Monday and arrived Tuesday morning.

Only thing I'm annoyed about is that my Honey extension didn't find a coupon :)

I ordered the Weekender which arrived in just 1 day. It was cute but definitely expensive for the product. I was charged $121.16, which included a shipping fee and Clark County taxes which ran up the bill considerably. I would have accepted that; however, the bag smelled so badly of rotten fish. I could not keep it in the house and had to hang it in the garage. The customer service rep very promptly sent me a return label to send it back for a refund, which I appreciated. However, I lost $24.95 in the deal as they do not refund the shipping or tax (which they won't be paying as it is in Nevada) and then charged additionally. My refund was $96.21. I feel so scammed to be honest.

I ordered the two piece luggage bundle for my daughter for Christmas. With this purchase was promised a free gift (black backpack) which I never received. I did receive the luggage (mediocre quality at best. Seriously you can get better quality at a Marshall’s or TJ Maxx) and informed Beis via email that I didn’t receive free gift. They basically robotically said “sorry but we can’t send the free gift separately”.
After several subsequent back and forth emails they are still refusing. These two pieces I purchased cost just under $500.00! Save your money. Again mediocre quality for the money and absolutely horrible customer service. I filed a complaint with the Better Business Bureau and urge all on here to do the same.