BEIS Reviews 

I don't understand the negative reviews...I have had the mini work tote for more than 6 months, I fill it to the brim plus laptop and IPAD sometimes and its perfect and durable.

Please use this review as a warning before buying from this company. The quality of the product that I received was absolutely shocking.

I bought the weekender bag and the VERY FIRST TIME that I used it, both the long strap and the short handle SNAPPED at the airport in two different places!! No, I did not make my bag “too heavy” or even pack it with too much. The bag was already heavy to begin with, so I only packed a small laptop and a few personal carry on items because I didn’t want to make it heavier on my shoulder.

Please trust me, I thought this bag was super cute and very handy, but I’m incredibly disappointed in the quality that I received. The stitching on this bag is VERY POOR. For something that is considered as a “luxury” item or because it costs so much, you would expect better quality, but it’s not. DO NOT BUY THIS BAG!!! Buyers beware, and reconsider before buying!

I ordered 2 suitcases a week ago, and I still haven't received any tracking information. I placed the order two weeks before my departure, and it hasn't been processed. At this point, I've lost hope that it will arrive on time, and I wanted to cancel the order accordingly. However, the customer service informed me that it's no longer possible. How can it not be possible when the order hasn't even been processed? I also can't fathom why it's taking so long to process this order, as there are no ongoing promotions or special events. I am extremely disappointed with the logistics in this case.

Bought a set of luggage from them, the large suitcase was scratched inside and after a couple of emails with their support team they sent me a whole new one! Great customer service (from Kameron on the support team) and quick shipping to the UK! Can’t speak on the durability of the cases but they’re suitcases so are bound to get scratched and just have to not be too precious about it! Will definitely purchase again

They delete any reviews that have anything negative in them.

Only way to contact customer service is by email and it's all canned answers- not anyone who wants to help.

Rewards and status tiers are a joke- you can't use them.

Don't waste $900 like i did- spend a LITTLE more and get luggage from AWAY.

The bags look gorgeous to begin with but they scratch easily and the stitching has all come undone. I got one of the work tote style ones. For the price the corners should have some metal hardware so they don’t look battered after a few uses.

Dreadful company. You can’t get a refund there is no information on how to return an item and they don’t reply to any emails. Do not order from them they are awful

Bought the expandable backpack because it seemed function for everything I needed from daily use and travelling. The back arrived and was put outside my house and by the time I got home it wasn’t there. So, seems like it was stolen or the delivery driver took a picture of where it was left and took it away.

Contacted BEIS customer service, we had a few emails exchanged followed by them asking me for a denial of receipt. When I went to reply to this using the same thread we’d been contacting on my email bounced back! Seems like my email has been blocked from them now.

Suck, cos I was really looking forward to this and now it just seems like £100 down the drain for nothing and no attempt of customer service trying to resend a new one or solve it with the delivery courier.

IF YOU ARE THINKING ABOUT BUYING A PURSE FROM BEIS, DON'T!
It is unbelievable that paying more than 100€ will get you such a horrible quality item. I was so excited to get my bag because l love and trusted this influencer. What a disappointment. Outrageous, I'm in disbelief.
So please, do not waste your money buying anything from BEIS, because if you do, you will be scammed.
Their shop should be shut down!!

Bought a set of luggage TWICE -both times they were not delivered. Supposedly sent through DHL. Both times returned. First time money was refunded without any communication at all. Second time I checked the progress through tracking DHL to find the goods had been returned to sender - AGAIN. Never again with this company,Béis!
Don't think they are genuine.

I left three reviews for three different products. The reviews were never posted on the products. I believe their reviews are fake. In fact, the problematic item has 11,000+ reviews but hasn't had a 2-star review in over 6 months. If honest reviews had been posted, I would have known not to buy their weekender bag, which is so large and heavy when packed it is unusable, and I wouldn't be out $120.

One of the items I received was damaged. The customer service was very helpful and refunded my purchase.

I recently purchased the convertible weekender and the bag arrived with what appeared to be a scratch down the leather section at the bottom. At the time I didn’t realise but in hindsight I don’t even think this was a Beis quality issue, I dare say it was customs when entering Australia!
I emailed them and explained what it looked like with photos - they responded within 24 hours and had sent a new bag with a tracking number the same day!
It was such a smooth process and I’m so happy with the service - the quality of the bag is also amazing. I will definitely be purchasing more products and they are so affordable for the quality, compared to alternatives in Australia!

The Beis backpack has quickly become my travel saviour the quality of it is amazing and have used it on multiple trips without any issues great for weekends away as a personal item since most uk airlines got strict with sizes not had any problems being allowed to take it on. Can fit so much in it and any stains have come out quite easily with a little bit of detergent and a cloth arrived really quickly can’t wait to grow my collection

My carryon had an issue with the locks as soon as I opened the box. I emailed customer service several times describing the problem and asking questions about how to fix it. Every time, I got the standard answer telling me how to change the code which had nothing to do with my problem. I got so frustrated that you can’t contact a human by phone or chat that I just returned it. I would be hesitant to order from them again knowing you only have email “support”.

I had an amazing experience with Beis customer service. I was traveling domestically the day that I received my Beis weekender bag in the mail. I filled the bag to the brim, and attempted to zipper it; as soon as I closed the bag, the zipper fell off and broke. I emailed them right then, and they responded within 24 hours. They asked I send a picture of the missing zipper, and within a week, I received my new bag. Hounding them definitely will not work; they state that they will respond in 24 hours to all inquiries, which they sure did with some patience. I will definitely be a loyal consumer, and I am excited to try out Shay’s other items!

Worst online shopping experience I've ever had. Never buying anything from Beis ever again.

I put in a return request with Beis. Though I knew I would be responsible for the return shipping cost, I assumed that since the address they ship from was in the UK, that I would be asked to return things to either the same address (or another within the UK). After I emailed them, I was told that I would need to ship the bag from the UK to the Netherlands. This cost me an additional £20 and made for a poor returns experience right from the start, but as long as I got my refund I was willing to look past this.

Then after multiple emails back and forth regarding the return, Beis refused the delivery TWICE! When I asked why, they had refused it, I got no real answer to the question. My courier has now begun the process of sending the parcel back to me and I am having to pursue a refund via my credit card company.

I added products to my shopping cart and used the 15% first purchase coupon. I didn't notice that because of the coupon being applied, that I had to now pay for shipping. As soon as I noticed that I had to pay for shipping (I hate paying for shipping), I emailed them asking if I can cancel my order i had placed minutes ago so that I can re-order and order more things to meet the free shipping quota. I went back and forth so many times via email with the customer service asking if they could cancel my order and reinstate the 15% code so I can use it to place a new order. At first, the agent offered me 15% off. I thought, if that covers the shipping cost, then fine. I had mentioned in the very first email I had used the 15% off coupon and wanted to cancel my order after realizing I was paying for shipping but wanted to reinstate the 15% promo code so I can place a new order. The agent did not read my emails because after many more emails, they noticed I had already used the 15% coupon and said he couldn't give that discount to me. I said, fine, then cancel my order and he said he would. Then I get a notification that it's been shipping and that it's arriving today! I sent them an angry email saying I had requested this to be cancelled and had already spoken to their customer service many many times about this. Now, I'm being told it's be re-routed to them and my order is cancelled but we'll see if they credit my card back. Their customer service is so lacking that I don't know if I want to re-order their products. It looks cute online but not worth the hassle of 15 emails back and forth to cancel

Terrible.... I ordered a work Tote and when it arrived I decided I would like to return it and order the larger size. I am in the EU and when you go to the website it says to contact customer care to organise it. Contacted them and I get a reply saying to check the website with a link to the page that tells you to contact customer care. Contacted them again and I have been back and forth for 2 weeks and gotten no where. I can only assume they are dragging out the time so that I am ineligible for a refund. I will certainly not be buying the larger Tote after all this.

No physical phone number for customer service assistance before or after purchase. This company only communicates via email and they take months to respond, if any response at all. You have to be invited to post a review so of naturally, they post only the positive ones. Their reward points system is faulty, at best, and if you wait for a response for assistance the product will surely be sold out by the time you receive an answer. It is cute and chic travel gear, but not worth the hassle should you encounter ANY problems or questions with your order.