BEIS Reviews 

Ordered a travel bag. Courier delivered it to the wrong address as the 'proof of delivery' photo is not my house.

I tried to contact BEIS customer service to request a refund or replacment, or at the very least to follow up with the courier, but I am getting completely ghosted. No reply to emails for several days and the website chatbot is unattended.

I understand it is busy before the holidays but not even a case number is unacceptable. So I am currently robbed of $120!

Will update this review if the situation changes.

The bags are just ok and they have horrible customer service. One item was forgotten from my order and it took them 6 days to get back to me about sending it. They then refused to offer expedited shipping (it was Christmas time and this was a gift, I never would have gotten it by Christmas with their regular shipping rate at this point). I ended up asking for a refund because I was tired of dealing with their horrible customer service. There is no phone number to contact and despite several requests for a manager contact, all of the response I received were essentially “we understand your frustration”, or “we take customer satisfaction seriously”. No real efforts were made to try to make the situation right. The company is just overall horrible. I would not recommend.

I am so sorry I didn’t read the reviews here before I ordered mine. I ordered my bag in November and it’s still sitting in the Netherlands. The customer service is awful, they keep telling me to give it another 5-10 business days. Seriously?? I should have just ordered a cheaper dupe version on Amazon. So disappointing

Ordered items 13 days before Christmas for a gift. Website offered free shipping 3-7 business days period. After ordering 2 days ago I get email stating to allow 5-10 extra days for order processing and 3-7 extra days for shipping due to holiday volume. To add insult to injury you are then notified all cancellations must be done within ONE HOUR of orders and 20% restocking fee if returned. This was at best misinformation and misleading or at worst dishonest and deceptive. In 2024 this company has no business being in online market. Totally unacceptable.

Horrible customer service. Got little to no help regarding an order cancellation. The company did not tell me there was delayed shipping for the holidays, and when I asked for a cancellation they were extremely condescending and weren’t willing to have a conversation. Truly one of the worst customer service experiences I’ve had.

It has been over a week to start a return and still working on it. Extremely poor customer service only available weekdays 9-5 M-F! Then up to 48 hours to respond. This is unacceptable for online ordering IN 2024. The product colors are also not representative. Will never order again.

Ordered 12/4 and paid for faster shipping as it needed to be at my daughters college house. It’s 12/10 and no movement

I asked to change the address since 12/7 after 4 days of no movement

They said you can only change adress 1 hour after making the order

What? If you only confirmed the order and didn’t process why can’t you go into the database and change adress

Ridiculous customer service

I’ve ordered from the company twice, first time there was a small issue that got rectified fine, second issue I’m waiting over 2 weeks for a refund….they say they are having “refund issues” which I doubt because it seems they take a long time to give refunds. They never updated me and now I’m out over £100 due to their lack of customer support. Never even received an apology just got a bunch of crap Chatgpt type emails. Absolute disaster!

Products seem to be good, but the ordering system and customer services is awful. From the Beis website, I ordered a simple work tote for my girlfriend for Christmas on 12/2 to give to her on 12/15. Today is 12/7, and there has been no communication. I went to the website to get tracking information and was referred to the Shop app. After downloading the app, creating a login, verifying though email and text codes, there was no information on my order in the app. It was a complete waste of time. So, I found an email for Beis customer service. They keep addressing me as 'Explorer' in emails like I am a 5 year old or a puppy. Bottom line is that they never shipped the order. I requested a cancellation and they refuse. They will not cancel an order that they haven't shipped 4 days after it was placed. Beis is clearly not set up to fulfill e-commerce orders and couldn't care less about people.

You better hope they don't change the rules on you. You spend a ton of money and earn reward points...then they take them away. Then they tell you contact customer service to get it worked out and NOBODY is in customer service. You can send email after email and NO-ONE will answer. They will respond every so often on social media..but only because they want to make it look like they want to help you fix things...they don't. You better hope your order and your products are correct and do not break otherwise you are stuck with broken bags and nothing to show for all the money you spent.

The company sent me the wrong product - I bought a check-in size but got a cabin size bag) - and after that I received really, really poor customer service and I still haven’t got my money back nor proper answer about the status of the return. I was a long-time supporter of Beis and I am very disappointed how little the company cares about it’s customers. Do not order from Beis.

Bags have a nice color options, but very cheaply made. Long stitches with cheap plastic materials at TOP prices! AlliExpress or Marshalls, has equal or better products at 1/2 the price! I returned a weekender bag that absolutely fell apart, and 10 emails later I got another cheap GARBAGE weekender bag, but overall Customer Service is HORRIBLE, they hide with no address and no PHONE number to call! Took me 18 emails to get help! They use AI during the night, CRAZY annoying,”Jessica” whole point system HUGE scam! Tried to use points and they “expire” HORRIBLE actress company! SAVE your money! By your plastic suitcase, or plastic duffel bags anywhere else their stuff is garbage!!!! At CRAZY high prices! RUN FROM THIS COMPANY!!! Watch your wallet!!!

I got this as a gift and it's non-functional for me because the water bottle holders are too small to hold a standard sized Owalla bottle.
My boyfriend spent $15 on shipping this extremely light item. I want to return it but discovered returns are not free and in fact cost $10 despite the item being brand new with tags still. I was told by customer service there was nothing they could do. $25 lost.
VERY DISAPPOINTED with company policies and with Shay Mitchell. These products are expensive so why are these policies terrible and worse than comparable online retailers?

Poor customer service. Support staff do not understand messages. Rewards tier perks not honored.

Do not buy if you’re not sure you won’t have to return it! The process takes forever and on top of that, they have the nerve to charge 10 euros for what they consider a smooth return process. Making a return requires time, persistence, and stubbornness. I started the return process as instructed by contacting customer service. I got a shipping label from them, but when I tried to drop off the package, the courier’s system did not recognize it. I immediately contacted customer service, who couldn’t do anything about it. I tried to send the package several times and was in regular contact with customer service (I heard nothing from them unless I asked myself), asking if they could help me, but I never got any concrete instructions. I also asked for a new shipping label that would work but they refused to provide one. Eventually, a friendly courier customer service representative managed to register the shipment and I got the package sent off. I received no support from Beis at any stage during the weeks I tried to send the return. Fortunately, my package found its way, but I heard nothing about a refund. After waiting for the refund for a couple of weeks, I contacted customer service again, who could not tell me anything about the status of my refund. At this point, I had given up hope of getting my money back, but eventually, it came. All in all, the return and refund took well over a month.

Save your time, money and frustration and buy your luggage elsewhere. The company’s returns process is needlessly complicated and time-consuming for even a straightforward return. Truly the worst returns process of any online retailer I have used.

Terrible company. The lining came totally apart in the inside of the weekender bag.
I notified them and sent photos. They told me that I was my fault due to wear and tear. I only used the bag once. I don’t consider a defective item my fault
Even if I used it everyday it’s not my problem that the lining came apart.
DON’T buy their product

Terrible customer service. No phone number to contact them. Still waiting for my delivery and no tracking in sight. I paid extra for delivery website says 2-4 days that’s a lie. Wish I had read the reviews before purchase. Wasted money!

It is impossible to contact the customer support in europe. I want to return a item purchased from their store. Fist I got a shipping label, which didn’t not work. I have tried to reach them now for two weeks without any luck. No answer no nothing.

I just want to return the item I purchased since it did not fit my needs.

I recently ordered 5 pieces from this company, I'm currently several hours into attempting an exchange ... Their customer service is so poor It makes me want to return everything and take my business elsewhere.
All I can say is beware of a company that doesn't have an 800 number to help.