BEIS Reviews 

The luggage is heavy and the zippers are very hard to use. Customer service is the worst ever. Don't try to return unless you want to spend time taking photos of the luggage before you box the junk up to return it.

Good until it’s not!
I wanted to make an exchange and it’s been two weeks and no indication as to when I’ll received the new item or the refund. The customer service is bad and they keep sending email that are not helpful to your situation. Those are generic email. They don’t seem to look into your request or try to see where the process is at. Of course you can only reach them by email.
I’ve a feeling of going round and round without any sense of finding an answer or a solution.
Very disappointed!

A scam a company - do not order! I saw the luggage advertised and placed an order for a bag in the UK, thought it would be good quality and a great company due to website reviews / price. However, the item I ordered never arrived! I never received a tracking link or any updates on delivery. When I got in touch with customer service after several weeks, they did not try and resolve it and took many emails for them to look into it. I had to push for a replacement, and no discount for shipping costs etc. When you pay £10 for shipping and £120 for a bag this is terrible service. In addition, the website reviews are fake/monitored by Beis so that no negative reviews are listed. Please save your money and order from a legit company that’s worth the prices they charge.

Customer service is the worst, I haven’t received my package yet, no one will get back to my emails, now I’m stuck with no package and over $300 out.
Wouldn’t recommend it to anyone.

So disappointed with the quality of the bag. Main zipper pulled away from the bag on the first use. I contacted them with photos and they issued a new bag after a few emails, only to receive the new one and the same issue occurred within the first day of using the new one. I contacted them to request to return the bag for a refund and have been advised only a very small partial refund would be issued. Safe to say I wouldn't recommend them now, quality is poor and lacking customer service. I've also reported this issue to the ACCC.

they sent me the wrong bag. I emailed them & heard back two days later. Had to send photos of the incorrect bag. Dropped it off to be returned, 10 days later they still have not sent out new bag. Emailed them again and they said the warehouse is very busy. Still do not have the gift for my daughter. Awful customer service.

Very disappointed in customer service from this company. I signed up for email and text updates for the 15% discount as a 1st time buyer. I took some time to select several luggage pieces and once I was ready to place my order the discount code no longer worked (approx 5-7 days later). I ask customer service over email if they could reinstate the discount code as I didn’t know there was a short time limit. The long convoluted response I received indicated they could not, sighting code bundling and other limitations in their fine print that I’m not looking to apply. I simply wanted to use the code advertised. Very disappointed their customer service department isn’t more friendly, or service oriented.

Bought the Beis Carry on Roller! Had been happy, seemed like a nice bag. But after using it 4 times the extendable handle jammed. Unusable. I contacted the company to see how to access the guarantee and get it fixed…no response. Not happy. They are not inexpensive bags so this seems unfortunate. Based on this experience would not recommend. They are great at advertising, maybe not so great at customer care.

My weekender bag’s handles ripped in 2 places after only a few uses. Total junk. Customer service says the item didn’t come that way and therefore is wear and tear. Save your money and buy a tote from Walmart it will last longer.

Had two different orders from Beis. Submitted refund requests and received return labels. Returned two bags in one package and now customer service is saying that they only received 1 bag and that the other is in transit which is not correct. This company has been a nightmare to deal with and I will never purchase another bag from it again. I am even returning the bag that I actually liked because the customer service was so bad. Beware.

I received a weekender bag for my birthday gift and the very first time I used the bag the strap broke off from the stitching and I reached out to the customer support and they could not do anything because I could not give them an order number. It was a gift and I didn’t receive a gift receipt. I could understand if I have used it over and over but the first time using it broke. Bad customer service and poor quality.

My wife purchased a carry on suitcase less than a year ago. The bar on the extension hand took a hit in travel and would not extend all the way. Superb customer service replaced the item right away. This company stands by their product and we are now life long customers.

My brand new suitcase had scuff and black marks on it when I unwrapped it out of the box. I contacted the customer service team who responded once and then never again even after months of trying to contact them.

This is a summary of my shopping experience so far with Beis from the UK. I ordered from a UK website and paid in GBP. i only became aware that this was not a UK order when my final screen confirmation showed that my payment included £9.09 in duties. I was charged 20% Vat at £77.17 + £9.09 for duties on my order, which is fine. When my order reached UK customs, the paperwork from Beis said “duties and taxes unpaid”. dHL imports contacted me to pay £95.72, which included £77.16 in VAT, duties of £7.56 and a processing fee of £11. I emailed Beis Customer for help, but received nothing. I wanted to simply “return to sender” but Once the items cleared uK customs, I could not “return to sender” so I paid VAT (77.16 in addition to my 77.17 paid to Beis), duties (7.56 in addition to £9.09 paid to Beis) + £11 processing fee to get the items out of the customs hold. Beis have taken 4 weeks, have been little help and have still not provided me with a tax receipt that I can then use to reclaim my refund from UK or DHL. I just received a note today (nearly 1 month to the day) saying that Beis provided the correct documentation to DHL and have communicated a request to DHL to refund my money, but when I asked for a copy of this documentation to assist with getting the funds back through my contact with DHL imports, I’m once again told “I have to check with the warehouse to see if that’s possible.” I am simple requesting a tax receipt. In a nutshell, I received goods from Beis at a cost of £301.08. On top of that I have paid £27.65 in duties and fees and £154.34 in VAT. That’s 60% in taxes and duties all because Beis did not file the customs paperwork correctly and they have been no help in refunding me the £84.72 extra that I paid to UK customs or the £11 processing fee for their error.

I’d give a 0 out of 5 rating if this was possible.

Encountered a strap issue with my Mini Weekender and contacted support with photos. The response was incredibly fast—within an hour. They offered an excellent solution, marking one of the best customer service experiences I've ever had. Efficient, effective, and highly commendable!

They do not let you post any negative reviews on the Beis website. I purchased a Travel Wallet. Very disappointed. When shipped it was put in a plastic shipping bag with no bubble wrap etc and it came with dents and scratches all over it. Quality of the product is very cheap. I returned it and they charge an extra handling fee of $10 plus they do not refund you all the taxes you paid for the product. I will never purchase from this company again.

I have to say I am very satisfied with my purchase. Was a bit anxious after reading all the overwhelmingly negative comments but I was pleasantly surprised. I’ve placed the order in Europe and everything was as expected. The delivery arrived within committed timelines and I really like the products! I’ve ordered the sport carryall bag and the sport pack - both in black. They seem to be of a good quality and look really nice.

Terrible customer service. Their policy says that customer has 45 days to return or exchange the product. In fact it does not work. Customer service does not react or response the letters, at site not possible to proceed exchange or return. Do not recommend!

I loved the bags sooo much I got the two creamsicle 29 check in bag and the carry on with the beige backpack they are light amazing and stands out 🥰but the creamsicle doop kit and cosmetic pouch set the corners all was peeling off and I tried calling the company and send an email just a week after purchase no one ever replied to my concern.

I ordered the The Front Pocket Carry-On on the 22nd of December and receiver it 7 days later with no issues. A sturdy suitcase, with really useful compartment. Nothing but good feedback here!