BEIS Reviews 

terrible product and even worse service as got a defective one and they are trying not to replace it. DO NOT ORDER from this horrible company

I own a few of their bags and I love them all, also their customer service is TOP NOTCH.

bags completely break down and support is unhelpful

You can't return. I live in the UK where there are no beis stores, on the return webpage the only option to return is in stores (they do offer returns that need to be shipped). You will have to fill out a contact form to start a return if the item needs to be shipped back. I have filled 2 out so far with no reply to either. Have just done a 3rd (we will see if this one falls on deaf ears). Will be out just over £200 beacuse of bad customer service and webpage glitches. I can't get into my beis account as each time is loads back to the login in page. Furious, maybe they will reply to a bad review. I doubt it due to the sheer volune of bad reviews on here. Wish I had read them and went with monos or away instead.

Customer service was painful. I placed an order on December 4. When the package arrived, 2 items were missing. I emailed them right away with a picture of what I received...just for them to continue to hound me for more proof! They wanted images of the packing slip, the tracking number, clearer images of the items, photos of the items opened to prove missing items weren’t stuffed inside of them! We must've went back and forth via email at least 3-4 times before they agreed to ship the replacement items, in the course of 2 day...just for them to email today that the item is OUT OF STOCK! 2 days of going back and forth cost me the item I was originally going to gift.

Horrible customer service. Purchased the weekender convertible bag in atlas pink on Thanksgiving for $59 (original price is $110. It was shipped out but apparently their shipper lost the package. I contacted customer service and asked if I could get another bag shipped out but they are out of stock. I asked if I could get the regular weekender in the same color (retails for $10 less) and the answer was no. They want me to reorder at the regular price as it’s no longer on sale. My husband sent an email to the CEO and we have not received an answer. I am extremely disappointed.

Got a make up bag that had two small flaws. Since it’s still expensive even if you ordered during Black Friday, I reached out to the customer service. Initially I was only offered a 15% refund, which I wasn’t okay with. After asking if they would provide me a shipping label to send my bag back to them in exchange for a new one, they offered to just send me a new one without having to return my old one.

I was happy with the solution I was offered. Bought my item from the EU website, so I don’t know if the US customer service handles issues differently.

I ordered over $1,000 in luggage on one day and ad listed free shipping over $150 and because i decided to purchase another piece of luggage under this amount I was charged $14.95 and after over 10 emails back and forth with Customer care Rep, James I was told they couldn't waive it. Very disappointing as they truly are not seeing "Big picture" here and I asked for it to be escalated to Management. Just making other aware.

The quality of this product is poor. The lining from the bag separated after 4 uses. The company did not replace or stand by the product. Do not buy!!!

Product quality is beyond poor. Their website refers to an 'easy return process' but there isn't one! Waiting to hear back from support, for such a premium brand they really are appalling.

Customer service is terrible and overall a total rip off. You can find better service and exact quality elsewhere!

The quality is terrible for the price. Within a year I’ve had straps break off and apparently that’s “normal wear and tear”. Insane. Do NOT waste your money.

Looks and quality go hand in hand!
I am very satisfied with my suitcases. Quick delivery, durable materials and good wheels.
The only reason BÉIS don’t get the fifth star is because their bags is not made of leather.

I was a bit hesitant to order because of all the US bad reviews. I do live in Europe, and I had a great experience with the company.

I ordered the work tote on Wednesday en received my package that same week on Friday. The shipping was also free.

I’m very happy with my purchase the bag is off good quality en fits the description on the site. My laptop fits perfectly and I was pleasantly surprised with how spacious the bag is.

I would definitely order again.

I was ready to purchase a carry on that was 50% off for their Labor Day sale and when I went to add it to my cart, the sale was not showing up. I emailed them and by the time they got back to me and fixed the issue, the item was sold out. Best they could do for me was offer me 20% off which is the same discount they offer any of their first time customers if they sign up for emails.

I’m really disappointed with my experience with BÉIS. I purchased an item from their United States website and later tried to return it. To my surprise, they refused the return, claiming it was a “final sale” item. However, when I checked my order confirmation, there was absolutely no mention of this being final sale. I even sent them screenshots proving that the final sale disclaimer wasn’t shown at checkout, but they still wouldn’t honor a return claiming it was final sale on their Canadian website.
It feels misleading to sell items without clearly labeling them as final sale, and then refusing a customer’s return afterward. I expected much better transparency and customer service from a brand at this price point. Unfortunately, this experience has left me unwilling to purchase from BÉIS again.

Appallingly bad, the worst. They support fraud. Do not follow UK guidance, legislation and inequality nor inclusion. They invented circumstances to refuse my WHD. Shrunk my flat by 14sqm. Then removed the EPC. Then claimed I need to live in Scotland and be a pensioner. Then on top, claimed to respond to complaints by we looked at clmpsikt, ended it, go away. The next excuse, they stated an EPC is fact if how much I use on energy costs. Claimed not on low income, ESA benefits. Then claimed I di not have high cost of energy, over a thousand pound a Yr combined. Then EPC I bought to replace missing one, my EPC rating suddenly went from D to C mystery. So claiming my home effectively energy ok. Oh then add, this acceptable abuse ok'd by my mp depression state minister, Sir Stephen Timms. By DESNZ ministers of state, ok'd by I.C.E, DWP. My energy company EDF ignored consumer rights. Citzems advice complicity to defraud me. All claiming above, then state I had to apply fir automatic payment. Often complicity. As for energy ombudsman blackmailing me. I am apparently supposed to accept money not fir rebate, but a pretence U am owed money, yet no definitive statement as to what it is for? I have lost now, over £700, plus ongoing losses, costs. Being, ignored me, are ignoring me, have dine so for 2yrs. I have had phone slammed down on me, agreeing, abuse, verbal, misuse of emails, data. Neen lied to repeatedly for 2 yrs. Beis not fit fir purpose. As not one normal, well adjusted, reasonable, logical, ethical, moral, principled honest staff in the entire dept. They are so morally bamrupt, dehumanising the low income, they are prepared to waste more then cost to remedy, resolve, fix the wrong. Plus redact all the vile accusations I have had about me personally. The money wasted, I estimate a million on my complaints over the last 3yrs for WHD. How many low income, poor, pensioners would that have paid? Yet Treasury and government plead poverty hardship, cit money to pensioners, disabled, poor all the time. Beus, responsible for the wasting time, resources, money, abusing low income persons like me, UK wide. I urge, all to report fraud to polce, of in my situation and to escalate the hell out of it to mp, monsters, government and councils, dwp, all of on my boat. Bees, equalemergy Bill fraud. Simple as that, taking money out hands of those in low income. Those earning in Beis, excess to handle complaints, receive excess if public money of 50k a Yr. Cut them, not money fir cist if lovimg the poor. Sack the staff who waste money, time, resources, save cash there.

If I could give them a zero I would. I was gifted the cream coloured weekender. One use and the zipper broke. A friend got the same cream bag as a gift - same exact issue. Customer service was zero help - a receipt is required to return. If it is a gift and you don’t have that they will not do anything - therefore the life time warranty is total bunk and a scam. I would never recommend or buy again and I tell everyone I know not to support this company.

I’m extremely disappointed by my recent experience with @beis.

I tried to make a purchase through the BÉIS app and noticed something shady: the item was listed as $70, but when I added it to my bag, it jumped to $95. No warning. No explanation. I was later told this was due to the app switching between U.S. and Canadian pricing. Sorry, but that’s not how transparency works—it’s misleading at best and bait-and-switch at worst.

On top of that, I downloaded the app while a 20% off promo was still advertised (and is STILL being advertised, even now). I never got the discount code I was promised. When I contacted customer service, the rep (Erica) told me the promo had ended and there was no way to verify when I downloaded the app—even though I had proof I was using it days before the cutoff.

Turns out a code was sent to me later that day—but because I was told I wouldn’t get one, I didn’t even look for it. I had to Google for a discount code just to get what I was originally offered. By the time I made my purchase, the item I really wanted was sold out. The delay? Entirely due to the inaccurate, dismissive replies I received from customer service.

I’ve purchased from BÉIS despite this, but frankly, I regret it. The experience—from the app design to the customer support—was a complete letdown, and I don’t feel valued as a customer.

I hope BÉIS takes a serious look at:

How pricing is displayed in the app

How promos are managed and communicated

How customer service is trained to actually listen and help, not dismiss valid concerns

Until then, I won’t be shopping with BÉIS again—and I’ll be warning others too.

#beis #beistravel #customerexperience #retailfail #baitandswitch #falsedeals #uxfail #shoppingexperience #beisreview

This company is awful. I’ve had my bag for a year and used it only a handful of times and the zipper is falling apart. Beis claims that it’s normal wear and tear and refuse to send me a new bag. So beware that their bags are apparently such a poor quality that falling apart after a few uses is considered normal to them. I’ve never had such poor quality service from a supposed high quality luggage brand. They are a joke.