BEIS Reviews 

This product is dirt cheap. I got the weekender and used it for the first time today. The zipper broke immediately and when I emailed them, they said nothing they can do. I couldn’t close my bag while travelling! It’s so flimsy and down the price they charge, the material is awful: don’t buy from this overpriced trash. What a waste of money.

I purchased four pieces of luggage in the lighter pink color. We used them once and they were all scuffed and scraped. I used Clorox wipes to try to clean them off, and they do not clean. Though the luggqge is visually appealing, the exterior quality is poor. Their customer service is not helpful. I would stick to samaonite or TUMI

Amazing customer service! I had a problem with a zipper after about a year and a half with a suitcase. I reported the problem with pictures and they promptly replied. They sent out a replacement bag right away.

"Thank you for your patience with BÉIS!

Our apologies for any inconvenience that this may have caused. We will certainly have a replacement sent out right away for you!

I have successfully processed your replacement. Please see your replacement order information below."

I have been really disappointed in the contact I’ve had with this Company. I was gifted a bag, but the size is too big for the new security set up in all London terminals.
I asked that they would exchange it, for one of their other bags. I received a very badly written, condescending email telling me they won’t accomodate that. The email also went on to say that because the returns department from the UK is not working at the moment, that’s another reason why they wouldn’t do it.
Considering the price they charge, the service is appalling.
I recommend you go to Away…they have exceptional customer service.

We wanted to like this bag. But when we used it, we found it unacceptable. Here's why.

We took an overnight trip and packed accordingly. The bag was about half full. First, the bag itself weighs almost 5 pounds empty, but when it's even half-full it's VERY heavy. Second, the shoulder strap is virtually useless when the bag is heavy. Finally, the width of the bag is greater than the width of a carry-on bag so when the bag is heavy and placed on top of the carry-on, it is very difficult to keep it moving straight.

Asked for a refund, which was denied because the bag had been used. So beware before you buy it and run into the same issues we faced.

Beis is a horrible company! They used on trac for an item I was waiting for and it was terrible! Never got the item!!! Customer service is bad. Please stay away

Worst customer service ever! The return process is a nightmare, and get this: you have to pay to return an item. Reps have no idea what they are doing (who hires them??) - they cannot even answer a simple Yes or No question. They just copy and paste from their website. The back-and-forth messaging system is exhausting and awful since one cannot get a straight answer. It was not until I asked to speak on the phone with a supervisor and said that I was going straight to the CEO to solve my problem, I finally got a phone number to talk to someone. Even then, worst interactions ever - cannot even hire someone from the U.S.? Really? You have all this money for advertisements and money you withhold from customers when they return the product and you cannot afford to hire people from the U.S. What a shame! The return process is an absolute nightmare and makes no sense whatsoever. I got the mini weekender in red - made in China, poor quality and the red looks awful. Then, I had to pay out of pocket to print the label, buy packing and shipping supplies, add unnecessary miles on my car, and waste 2 hours on the road to take care of this. No one cared and they still did not refund me the entire amount, including the shipping. As a "reputable" company, you do everything you can to retain and make your customers happy not shoo them away - especially your first-time customers! My first and last purchase with this so-called brand name. What a joke! Oh, I forgot to mention that they shipped the bag in the cheapest and thinnest plastic bag that could rip during transport and damage the product. I bet they say the customer damaged the item if the outer plastic bag happens to rip during transport and do not issue a refund. One cannot even leave a comment on their website because they control only the 5-star reviews. How convenient! Ladies, spend your money elsewhere! There are many affordable brands out there and far better quality. What a joke! Beis - I see right through you and know exactly what you're doing as I worked in retail for many years. The entire experience was ridiculous! Beis sent me an email to review them but the words kept disappearing and prompted me to start over in the middle of typing - not happy when people are honest and do not leave you 5-star reviews? No wonder they have high-rated reviews. What a joke of a company!

Worst customer service and experience. Not received order from 6 weeks ago, no response on emails regarding a refund. Total joke to be honest considering they have so much time for promotion to sell the products.

Beware the return process is a nightmare. Website asks for order number, but will not accept it. (It actually wanted a different number, in an abbreviated format.). After phoning customer service (Beis does not provide this number), I talked to a lady in India. 45 minutes on the phone with her. I literally had to upload photos of the suitcase with the tag on it! Truly, a terrible experience.

The products are good and I've had no issue with customer service. But if your review is less than 4 stars, it never gets published.
I wrote a 3 star review for one of their products and it's never appeared.
So just in case anyone is considering the Beis Ultimatre Travel Duffle:
Although a great idea, there are flaws. I've got this in camel. The colour is not the best and I'm not a fan of the material. The clam shell style opening is great, but you can't effectively use the two internal pockets, put too much in and there's no flex to be able to do the outside zip up. The zip pulls are solid so you can't attach a lock. Again, the outside pocket, is quite restricted, so you're limited to what you can put in there. It's a great idea, but needs further design improvements.

Worst customer service ever, they have all these money for advertising and making you buy the products but when you they get your money and ask for update on the order and shipment you get nothing but a generic response that they have from their website. There is no human touch on this with customer service! What a shame! Hey Shay Mitchell you might want to invest in your company customer service and have quality control/assurance while at it! Add a telephone number as well where you can connect with a real customer service representative who can help you with order issues! Hire people that actually works!

To the people thinking of buying Beis products Bring your money elsewhere! Far better superior brands out there who has top notch customer service!

I purchased the Sport Tote in Atlas Pink. Usually I check Trustpilot on beforehand, and if I would've done that now - I wouldn't have purchased anything based on the low score.

However, based on the glamourous appearance of Shay Mitchell (the face of the brand) and their outings on social media, the delivery is a bit disappointing. Besides the cardboard box there's no packaging, which gives a very sloppy first impression.

About the color, it's pink but far more grey'ish as it appears on the website. If you expect soft pink, then maybe do not choose for Atlas pink.

However, the bag itself seems to have everything it should have. I think the mesh net for a yoga mat / foot ball is very innovative, as well as the compartment that you can unzip to attach the bag to your suitcase. I maybe expected a bit more zipper compartments in the inside, not just elastics.

I want to use this bag as my every day work bag (and since I have a toddler, I'll also bring it to the playground). I expect the bag to be strong enough to hold whatever Shay Mitchell demonstrates on TikTok - which in my case would be a laptop, iPad, water bottle and some other things.

And for Beís, if you read this: I also emailed you about a UGC proposal and I would have thought an answer, even if it was just a rejection, would have been polite.

Con artists. I ordered several pieces 11/29, totalling around $300+, which never shipped. I then attempted to cancel my order, and was told that wasn’t allowed. Still no lugguage. Filed a case with PayPal, which Beis ignored, so it escalated from a dispute to a claim. Now (1/15) they are bullying me repeatedly, saying I must close my PayPal case before it can be resolved, which is a lot of baloney (I told them so, along with a screenshot from Paypal saying never to close a case before you see your item or money in your account.) Very angry.

I placed an order for 3 sets of Beis luggage, roller and mini weekender sets in navy, beige and pink. 30% off and free shipping on an $800 order. They were out of the mini weekender in navy and put me on list to let me know when back in stock.
They restocked the item but refuse to sell at the 30% discount or ship the item for free.
Not the level of customer service one expects from a quality seller, especially with a significant order. Never told me they wouldn't honor discount and would charge for shipping at time of original order. If they had disclosed this nonsense, I would have bought the 3rd set in a color in stock.
Recommend staying away from a company that treats it's customers in this fashion.

Beis Customer Service is horrible, I never write reviews, but their response time is unacceptable. I am in need of exchanging an item, but their system is having system issues and won't let me generate a return label. I contacted customer service over 12 days ago and still have no resolution after multiple attempts at contacting them. Very bad customer service. I would buy elsewhere. Much better-quality luggage's in this price point! Good luck if you're ever trying to return or have issues with your luggage.

I ordered a few things for xmas, the most expensive shipped by itself and was to my front door in 3 days. Awesome! The second shipment was 2 smaller things, which unfortunately was given to OnTrac to deliver. They left it on someone else’s porch, provided a picture of this wrong porch and called it a day. I reached out to BÉIS with photo evidence showing that ontrac screwed me and was treated with respect and understanding, and was taken care of right away.

Purchased 2 carry-ons and 2 backpacks for Christmas presents. 1 carry-on never arrived. The only way to contact them is email and Instagram. We’ve emailed and messaged them 3 times now, along with our details, and there’s no response.

Purchased an item for a Xmas present and never received it. Ontrac stated it was delivered at 11:17pm but security cameras proved otherwise. Beis has no telephone contact number or live chat to help. No email or Facebook messages response either.

I am happy with their customer service but appalled by the quality of their product. I ordered the pink glossy carry on and on my first trip to the US, the handle broke. I messaged the company upon my return and they were very understanding and sent me a replacement suitcase: hats off to them: BUT, there is a big BUT. I am now travelling again with this new suitcase and the silly zipper just broke. I knew from the beginning when I started packing that something wasn’t right because I had to move the zipper back and forth to actually close it. It was very wonkyz But how can the quality be so poor? I had a $40 suitcase that lasted 7 years and this can’t even last a trip. One single trip! It’s supposed to be airport-proof but I haven’t even made it to the airport to check it in. Imagine checking it in and losing all the stuff inside because the zipper breaks. Please save some money and order a different suitcase

These people are thieves. I got the mini weekender and paid 88 for the product and shipping. I received the item and didn't care for the bag so I wanted to return it. They stated there will be 10 dollar fee to ship back which is fine. Instead of them giving me 78 collars back they're only giving me $62 how is that fair????? Give people their money back and stop trying to steal from people.