Belfast Self Storage Reviews 

411
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and professional staff members who consistently make every interaction completely seamless and welcoming. People also highlight the exceptional customer service and the helpful guidance provided when choosing the right storage options. Consumers truly appreciate the convenient locations near major motorways, making travel and daily access exceptionally quick and straightforward. The facilities are consistently described as extremely clean, highly secure, and exceptionally well-maintained for all personal storage needs. Visitors find the flexible access hours and the overall easy process immensely satisfactory for safely storing their valuable belongings.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are incredibly friendly,... See more

Service

Customers consistently note positive experiences with service, highlighting super helpful staff, clean and... See more

Location

Users describe positive interactions with location, highlighting its handy positioning near the motorway and... See more

Facilities

Customers shared immense satisfaction regarding the facilities, highlighting that the storage units are... See more

User experience

Reviewers express great satisfaction regarding user experience, highlighting easy access via personal codes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have to say a really excellent service, no hassle, no fuss, plenty of access, plenty of space and all of the necessary equipment for helping move items around easily. Staff 100% friendly, helpful an... See more

Company replied

Rated 5 out of 5 stars

Located off the M2 in the Docks area makes Belfast Self Storage an ideal place for simple, safe, secure and affordable storage. Easy access via personal codes, provides a no fuss approach to sto... See more

Company replied

Rated 5 out of 5 stars

Shean and Rhys provided me with an excellent customer service experience at the Belfast branch and have gone above and beyond in regard to their duty. The facility is sparkling clean, warm and dry. T... See more

Company replied

Rated 5 out of 5 stars

Stored house stuff for the last 6months with no issues. Staff were helpful and professional, referring moving van companies, helpful deals and storage boxes. Storage was ready to go when we decided t... See more

Company replied


Company details

  1. Warehouse

Information provided by various external sources

Belfast Self Storage Offers Cost-Effective & Secure Household Storage, Commercial Storage and Document Storage. Storage Units Available in Various Sizes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

411 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(411)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service and modern…

Excellent customer service and modern facilities. Would highly recommend.

September 8, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

We really appreciate the review Conor. Thank you for the 5-stars & the feedback for our amazing Kennedy Way branch. Belfast Self Storage.

Rated 4 out of 5 stars

Friendly and helpful staff at Duncrue…

Friendly and helpful staff at Duncrue Street storage. Efficient service but I do think the insurance should be built into the unit price.

September 7, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Thanks for the great review Paul, we really appreciate it! Your feedback will be noted and passed on.

The Belfast Self Storage Team at Duncrue

Rated 5 out of 5 stars

Would recommend!

Friendly staff (I mostly dealt with Sean), everything well explained. Nice clean facilities. 24 hour access makes it all so easy!

August 30, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

We really appreciate the 5-star review, Pete. We will be sure to pass on your feedback to Sean. Thank you for choosing Belfast Self Storage!

Rated 5 out of 5 stars

Great experience with Belfast Self Storage - Kennedy Way

I had a great experience with this company from start to finish. Sean made the initial enquiry process smooth and hassle free (even sending me photos of the unit as I couldn't get in to see if it was big enough), as did the person on the phone when I called up to make payment. When I arrived, Darren at the reception desk was incredibly helpful in getting me set up with the storage unit and recommending a padlock suitable for my needs. Everything was handled efficiently, making the entire process easy and stress free. The units are also all brand new and clean. The only thing that would have made it even better is receiving the welcome letter via email before arriving without asking. Overall, I would recommend!

August 26, 2024
Unprompted review
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Reply from Belfast Self Storage

Hi, thank you for the amazing review highlighting the fantastic service received from our two brilliant colleagues Darren & Sean. Unfortunately, if the booking was made in advance, the welcome letter will not generate until your scheduled move-in date. Kind regards, Belfast Self Storage Kennedy Way.

Rated 5 out of 5 stars

Best Experience Possible

Enquired on the day and was sorted in minutes. Easiest process I've ever experienced, and Darren was brilliant.

August 25, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Amazing Jamie! We will pass on to Darren. We really appreciate the feedback on Darren's customer service & the 5-star rating for our fantastic 24-hr facility. We hope to see you soon. Rhys, Belfast Self Storage Kennedy Way.

Rated 5 out of 5 stars

Great Storage Facility

We have had a great experience using Belfast Self Storage. The facility is easily accessible from the M2 and the airport. The staff are very helpful and friendly and provide a great service.

August 23, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Thank you for the review guys! We are delighted & we hope you make great use of our fantastic 24-hr facility. Belfast Self Storage Kennedy Way.

Rated 5 out of 5 stars

Called down yesterday and was greeted…

Called down yesterday and was greeted with the biggest smile and most helpful service I’ve ever received! Rhys is an absolute credit to your team!

August 21, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

It was lovely to meet you Paige, I was delighted we had all the packaging materials you requested. We hope to see you again! Rhys, Belfast Self Storage Kennedy Way.

Rated 5 out of 5 stars

Helpful info

Helpful info

August 22, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Thank you Diane, we are delighted with the feedback. Rhys, Belfast Self Storage Kennedy Way.

Rated 5 out of 5 stars

Best storage company in Belfast.

Best storage company in Belfast.

July 31, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Amazing Michelle, thank you for the 5-star review. We hope to welcome you back to Belfast Self Storage Kennedy Way, again in the future! Rhys, Belfast Self Storage.

Rated 5 out of 5 stars

Very professional staff

Very professional staff, always willing to assist.

August 2, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

We hope you make great use of our fantastic moving pack Jacqui! Don't forget Belfast Self Storage, for any future residential or commercial storage requirements! Rhys, Belfast Self Storage Kennedy Way.

Rated 5 out of 5 stars

I had a very helpful experience

I had a very helpful experience, Rhys explained everything thoroughly and had plenty of time to go through any questions I had. Staff are all very friendly.

August 3, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Claire, it was a pleasure assisting you on site. We hope you make great use of our 24-hr facility, throughout your stay with us. Rhys, Belfast Self Storage Kennedy Way.

Rated 5 out of 5 stars

All my questions were answered fully…

All my questions were answered fully and professionally. Better still, all with a smile and a very pleasant manner

July 22, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Hi Chris,

Thanks for the Awesome review!! I'm so glad you enjoyed your experience here.

Rebecca and The Belfast Self Storage Team

Rated 5 out of 5 stars

Made it so easy to sign up

Made it so easy to sign up.
Talked through everything. Explained everything and made me feel at ease. Darren was very helpful and he was lovely. Thank you

August 8, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Hi Lauren,

Thank you for the great feedback, glad we could be of service!

Thanks,
Belfast Self Storage Team

Rated 5 out of 5 stars

Used their service for over a year

Used their service for over a year, ended it now as I no longer need storage for my business. Jack and Rebecca who were my main contacts were always responsive and willing to help with whatever query I had. Would recommend them any day - hassle free and pleasant to deal with.

August 2, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Hi Tim,

Thank you very much for the review, was a pleasure having you!

Thanks,
Belfast Self Storage Team

Rated 5 out of 5 stars

Thank you very much for the service…

Thank you very much for the service provided, you guys made it effortless and we wouldn’t hesitate to use your facilities in the future, or recommend to others.

June 25, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Thank you for you the 5-star review! We are delighted with your recommendation of our fantastic 24hr facility & we look forward to seeing you again in the future. Rhys, Belfast Self Storage Kennedy Way.

Rated 5 out of 5 stars

100% recommended

Lovely and welcoming staff. 24hr access and convenient location.

The facilities were nice and very clean. Darren was very helpful with assisting us selecting the right unit size for our needs and provided all the necessary information.

July 19, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Amazing review Rotana! Darren is delighted with the feedback. We are really pleased, that you found the 24hr access & our location, ideal! Rhys, Belfast Self Storage Kennedy Way.

Rated 5 out of 5 stars

I had a great experience using Belfast…

I had a great experience using Belfast Self Storage. The facility was clean and well laid out with ample availability of trolleys. Darren also provided a great customer service with help on hand if needed and a friendly support.
Will definitely use Belfast Self Storage again if the opportunity arises.

July 16, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Many thanks for the fantastic review Arthur. We will be sure to pass on to Darren! Rhys, Belfast Self Storage Kennedy Way.

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