Belfast Self Storage Reviews 

411
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and professional staff members who consistently make every interaction completely seamless and welcoming. People also highlight the exceptional customer service and the helpful guidance provided when choosing the right storage options. Consumers truly appreciate the convenient locations near major motorways, making travel and daily access exceptionally quick and straightforward. The facilities are consistently described as extremely clean, highly secure, and exceptionally well-maintained for all personal storage needs. Visitors find the flexible access hours and the overall easy process immensely satisfactory for safely storing their valuable belongings.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are incredibly friendly,... See more

Service

Customers consistently note positive experiences with service, highlighting super helpful staff, clean and... See more

Location

Users describe positive interactions with location, highlighting its handy positioning near the motorway and... See more

Facilities

Customers shared immense satisfaction regarding the facilities, highlighting that the storage units are... See more

User experience

Reviewers express great satisfaction regarding user experience, highlighting easy access via personal codes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have to say a really excellent service, no hassle, no fuss, plenty of access, plenty of space and all of the necessary equipment for helping move items around easily. Staff 100% friendly, helpful an... See more

Company replied

Rated 5 out of 5 stars

Located off the M2 in the Docks area makes Belfast Self Storage an ideal place for simple, safe, secure and affordable storage. Easy access via personal codes, provides a no fuss approach to sto... See more

Company replied

Rated 5 out of 5 stars

Shean and Rhys provided me with an excellent customer service experience at the Belfast branch and have gone above and beyond in regard to their duty. The facility is sparkling clean, warm and dry. T... See more

Company replied

Rated 5 out of 5 stars

Stored house stuff for the last 6months with no issues. Staff were helpful and professional, referring moving van companies, helpful deals and storage boxes. Storage was ready to go when we decided t... See more

Company replied


Company details

  1. Warehouse

Information provided by various external sources

Belfast Self Storage Offers Cost-Effective & Secure Household Storage, Commercial Storage and Document Storage. Storage Units Available in Various Sizes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

411 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(411)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and hassle free storage .

Quick and hassle free storage ..
Rhys was very friendly and informational would highly recommend 👌

November 3, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Thank you for your 5-star review! We’re thrilled to hear you had a quick and hassle-free experience. It’s great to know that I was able to assist you in a friendly and informative way. Your recommendation means a lot to us, and we’re here if you need anything in the future.

Kind regards,
Rhys
Belfast Self Storage Team

Rated 5 out of 5 stars

We used BSS for nearly two years

We used BSS for nearly two years. The staff were always helpful and the unit was easy to access, clean and kept all equipment in best condition.

October 29, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Thank you for your kind words and 5 Stars!

Glad we could be of service.

The Belfast Self Storage Team

Rated 5 out of 5 stars

Great

Great
Professional clean & does what it says on the tin

October 22, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Amazing feedback Clare, we are delighted to meet your expectations. Thank you for choosing Belfast Self Storage Kennedy Way & we look forward to seeing you on site again soon😊! Rhys, Belfast Self Storage Kennedy Way.

Rated 5 out of 5 stars

Ease of use

Ease of use, enter anytime day or night, all size lockups to suit

October 16, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Thank you Mark, we really appreciate the 5-star review highlighting our 24hr access. Whether it's for commercial or residential storage, we always aim to have a wide-range of units available for all of our customers needs. We hope to see you again soon! Rhys, Belfast Self Storage Kennedy Way.

Rated 5 out of 5 stars

Rebecca was very prompt and friendly to…

Rebecca was very prompt and friendly to accommodate my storage needs within an hour. The process is very straightforward and I like that they pro-rata the monthly cost so you don't pay for full month if your part way in. I picked a ground floor unit, which is best if you will be in and out a bit as the upstairs units are only accessed by movable stairs. Which means if two people are using in that isle, you'll have to wait your turn to access, so only pick upstairs if you're budget conscious and not in a hurry.

October 16, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Hi Nick,

Thanks for the great review and advice for our customers!

Rebecca

Rated 4 out of 5 stars

Feedback

Quick efficient service.

October 11, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Thank you KB, we really appreciate your feedback on our efficient service, this is exactly what we aim to deliver to all our fantastic customers. Belfast Self Storage Team.

Rated 5 out of 5 stars

Great storage space & place

We've been using BSS since Apr '24 on account of moving our business operations and their storage facilities were of great use and value in between office moves. Had the added benefit of using storage space to temporarily store personal furniture on account of home move which was an added bonus of having the facility. A special shout-out to Rhys (Mgr) who has been superb with us since day 1 & to date...an affable chap and always willing to help out so much so clients get 20% off price of boxes & packaging (handy when you've an office and/or home move planned)! Thanks Rhys & BSS for the superb service/facilities:)

October 14, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Thank you for the kind words Seamus! It has been a pleasure assisting you throughout your stay here. We really strive to deliver exceptional customer service & the team are delighted to see this reflected with our Trustpilot reviews. Thanks again Seamus! Rhys, Belfast Self Storage Kennedy Way.

Rated 5 out of 5 stars

Very secure

Very secure, ease of access, very polite, place is kept clean and tidy

October 14, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Thank you for the 5-star review Eoin, we are delighted with your feedback & hope to see you on site again soon! Belfast Self Storage Kennedy Way.

Rated 5 out of 5 stars

Process was easier than expected and…

Process was easier than expected and Sean who works at Kennedy Way was incredibly helpful with showing me what to do when bringing my stuff into the unit.

October 10, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Thank you for the 5 star review. We are delighted you found our process simple & we will be sure to pass on your feedback to Sean! Belfast Self Storage Kennedy Way.

Rated 5 out of 5 stars

Made our house move easier

Made our house move easier. Had to store house contents til we got into our new home. Great communication from staff. Always super helpful.

September 27, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Hi Orla,

Glad you enjoyed stay here. All the best in your new home.

The Belfast Self Storage Team

Rated 5 out of 5 stars

Perfect Storage Needs

From the very first enquiry to getting set up, Rhys and Sean couldn't have been more helpful. Very friendly and very informative with how everything works. The place itself has excellent security, is very clean and is just what I needed. Would highly recommend 🤩

September 16, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Thank you for taking the time to leave us a review - we will pass on your feedback to the team - Belfast Self Storage Kennedy Way

Rated 5 out of 5 stars

An absolute delight in using the professional services

An absolute delight in using the services. The manager Rhys and his team are extremely professional and very understanding to customer needs. I have no hesitation in recommending and if the need arises in the future again, I would be delighted to use their service again.

September 30, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

We are delighted with the feedback! Thank you for the amazing review. Belfast Self Storage Kennedy Way.

Rated 5 out of 5 stars

Brilliant

Brilliant. Great team. Very helpful and friendly. Highly recommend.

September 28, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Thank you for the 5-star review Caitriona! We greatly appreciate your feedback & we hope you make great use of our fantastic 24hr facility. Team Belfast Self Storage Kennedy Way.

Rated 5 out of 5 stars

Friendly staff

Everything straight forward. Staff very friendly and helpful

September 25, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Thanks! We really appreciate your feedback.

The Belfast Self Storage Team

Rated 5 out of 5 stars

Amazing service Sean was an excellent…

Amazing service Sean was an excellent representative wasn't going to sign up but he did a brilliant job persuading me and making me feel welcome and safe and secure

September 25, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Thank you for taking the time Pat, to mention our fantastic colleague Sean. He is delighted with the feedback & we are all happy you had a great experience. Belfast Self Storage, Kennedy Way.

Rated 5 out of 5 stars

Excellent service from Rebecca

Excellent service from Rebecca , made storage easy and affordable, I have recommended this service to my friend who will also be looking to store some household items , while they look for a new home , fantastic customer care , thanks Rebecca

September 24, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Hi Una,
Thanks for the kind words and 5 star review!
Rebecca

Rated 5 out of 5 stars

Team were brilliant- amazing service

Team were brilliant- amazing service. Really easy to get set up and access the unit.

September 21, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Thank you for the 5 star review Duncan. We are delighted with your feedback. Belfast Self Storage Kennedy Way.

Rated 5 out of 5 stars

Great staff at both Kennedyway and…

Great staff at both Kennedyway and Duncrue St. Spoke to guy at Kennedyway who took my call with initial enquiry think it was Rhys. Then in Duncrue Street, Rebecca was very helpful, nothing was a problem. Excellent company very well organised. Really pleased with overall experience. Many thanks.

August 18, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Hi May,

Thanks so much for the kind review! We are Very glad we could make your moving experience a pleasant one!

All the Best
Rebecca and the Belfast Self Storage Team

Rated 5 out of 5 stars

Staff in Kennedy Way are first class

Staff in Kennedy Way are first class, Very Helpful and nothing was a problem. I wish I had all there manes but I was in Tuesday 17th September and talked to Tracey my wife dealt with Sean. There was another guy who was great also.

September 17, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Hi Michael, Thank you for taking to time to credit Sean and Tracey for there Fabulous Work! It is very much appreciated.
The Belfast Self Storage Team

Rated 5 out of 5 stars

Excellent storage place

Very very helpful and explained everything so well . Nothing was a problem . Spotlessly clean as well .

September 16, 2024
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Hi Donna,
Thanks you so much for taking the time to leave us a review.
The Belfast Self Storage Team

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