I have to say a really excellent service, no hassle, no fuss, plenty of access, plenty of space and all of the necessary equipment for helping move items around easily. Staff 100% friendly, helpful an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Located off the M2 in the Docks area makes Belfast Self Storage an ideal place for simple, safe, secure and affordable storage. Easy access via personal codes, provides a no fuss approach to sto... See more
Company replied
Shean and Rhys provided me with an excellent customer service experience at the Belfast branch and have gone above and beyond in regard to their duty. The facility is sparkling clean, warm and dry. T... See more
Company replied
Stored house stuff for the last 6months with no issues. Staff were helpful and professional, referring moving van companies, helpful deals and storage boxes. Storage was ready to go when we decided t... See more
Company replied
Company details
Information provided by various external sources
Belfast Self Storage Offers Cost-Effective & Secure Household Storage, Commercial Storage and Document Storage. Storage Units Available in Various Sizes.
Contact info
Duncrue Street 100, BT3 9AR, Belfast, United Kingdom
- 028 90351313
- info@belfastselfstorage.co.uk
- belfastselfstorage.co.uk
4.9
Excellent
411 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good and helpful staff
January 18, 2025
Unprompted review
Reply from Belfast Self Storage
We're thrilled to hear that you had a positive experience with our staff. Thank you.
The Belfast Self Storage Team
I have uses many storage companies in…
I have uses many storage companies in the past, however I cannot compare any of them to Belfast Self Storage! Absolutely blown away with the staff and facility at Kennedy way, got my first month 50% off while also being the cheapest in the area. I had 1 phone call with Darren and that was it, easy to understand and even easier pay for?!
January 8, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you so much for taking the time to leave such an amazing 5-star review! We're thrilled to hear that your experience with Belfast Self Storage has been so positive and that we stood out compared to other storage companies you've used.
It's fantastic to know that Darren made everything easy for you and that you found our pricing and facility at Kennedy Way unbeatable. We aim to provide both great value and exceptional service, so your feedback means the world to us.
If there’s anything else we can assist with, please don’t hesitate to get in touch.
Best regards,
Rhys
Belfast Self Storage Team
Had a brilliant experience with BSS.
Had a brilliant experience with BSS.
Started the enquiry with Sean who was brilliant.
I was shown around the building by Darren who was great and was explained everything.
I also had a few call with Tracey who was also great.
Thanks guys
January 8, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you so much for your fantastic 5-star review Damian! We're delighted to hear that you had a brilliant experience with us.
Sean, Darren, and Tracey will be thrilled to know they made such a positive impression. We're always here to ensure everything runs smoothly and that our customers feel informed and supported every step of the way.
Thanks again for your kind words and for choosing Belfast Self Storage. If there's anything else we can help you with, don’t hesitate to reach out.
Best regards,
Rhys
Belfast Self Storage Team
Reply from Belfast Self Storage
Thank you, Yasemin, for your 5-star review! We truly appreciate your continued trust in us for your storage needs. It’s great to hear that our team has consistently been helpful and friendly. Supporting our commercial customers with reliable service is something we take pride in, and we’re always here to help whenever you need us.
Best regards,
Rhys
Belfast Self Storage Team
I rented a unit from this company for…
I rented a unit from this company for amost 3yrs. It was easy to access, dry and secure and belongings were protected and undamaged. Helpful, professional staff who always responded promptly to queries. Completely hassle free. Highly recommend.
December 17, 2024
Unprompted review
Reply from Belfast Self Storage
Thank you, Angela, for your glowing 5-star review! We’re delighted to hear about your positive experience over almost three years with us. It’s fantastic to know our facility provided easy access, security, and the perfect conditions to keep your belongings safe and undamaged. We’re also thrilled our team’s professionalism and prompt responses made your time with us completely hassle-free. Your recommendation means so much to us—thank you for trusting Belfast Self Storage for your long-term storage needs & we will be on-hand to assist you again in the future. We wish you a very Merry Christmas & a very prosperous New Year!!
Best regards,
Rhys
Belfast Self Storage Team
Clean and secure
Extremely accommodating, great friendly staff! The storage location itself is very clean and very secure! I felt safe knowing my items were in good hands!
December 16, 2024
Unprompted review
Reply from Belfast Self Storage
Thank you, Daryl, for your fantastic 5-star review! We’re thrilled to hear you had such a positive experience with us. It’s great to know our clean and secure facility gave you peace of mind, and our friendly team was able to accommodate your needs. Your feedback means so much to us, and we’re always here if you need anything in the future.
Best regards,
Rhys
Belfast Self Storage Team
Very helpful staff and great facility
We called into Belfast Self Storage at Kennedy Way with no notice and Darren was extremely helpful. He took time to show us around, explain everything, answer any questions we had, and then set up our booking. We highly recommend.
December 14, 2024
Unprompted review
Reply from Belfast Self Storage
Thank you for your 5-star review! We’re delighted to hear about your positive experience at our Kennedy Way facility. It’s fantastic to know that Darren provided such helpful and thorough service, taking the time to show you around and ensure everything was set up seamlessly. We will be sure to pass on your feedback to Darren.
Your recommendation is also greatly appreciated—thank you for choosing Belfast Self Storage!
Best regards,
Rhys
Belfast Self Storage Team
Reply from Belfast Self Storage
Thank you so much, Donna, for your 5-star review! We’re thrilled to hear you had a great experience with Belfast Self Storage. We truly appreciate your feedback and are so happy to have been able to meet your storage needs. If you ever need anything in the future, don’t hesitate to reach out. Thanks again for choosing us!
Rhys,
Belfast Self Storage Team
Quick and efficient
December 9, 2024
Unprompted review
Reply from Belfast Self Storage
Thank you so much for your kind words Karen & for taking the time to leave us a 5-star review! We’re thrilled to hear that your experience with our storage services in Belfast was a positive one. Our team works hard to provide clean, secure, and efficient storage solutions, so it’s wonderful to know that we met your expectations.
We truly appreciate your feedback and look forward to serving you again in the future. If you ever need assistance, don’t hesitate to reach out!
Best regards
Rhys
Belfast Self Storage Team
Excellent customer service
Excellent customer service, very helpful and explained everything in detail. Would highly recommend.
December 5, 2024
Unprompted review
Reply from Belfast Self Storage
Thank you so much for your wonderful review Patricia! We’re delighted to hear that you found our customer service helpful and thorough. Providing clear and detailed assistance is something we take pride in, and it’s fantastic to know we’ve met your expectations. Your recommendation means a lot to us. If there’s anything else we can do for you, please don’t hesitate to get in touch.
Thank you again,
Rhys
Belfast Self Storage Team
Top class.
The only storage place to use in Belfast! Great customer service from Rhys and the staff. Clean facilities that can be accessed 24/7 with access code.
If you need a removal company, choose Roland from Z Removals who works closely with Belfast Self Storage. He is professional, courteous and incredibly hard-working.
November 27, 2024
Unprompted review
Reply from Belfast Self Storage
David, It was a pleasure assisting you with your enquiry & I am delighted with your feedback. I know your situation was quite stressful, so i'm glad we could take some of the weight off. I will pass on your feedback to Roland & we wish you all the very best. Rhys, Belfast Self Storage Kennedy Way.
Satisfied long-term customer
I used Belfast Self Storage for many years, for a mixture of business and personal items. The facilities may be more basic than some other companies, but were adequate for my needs. Staff were always friendly and helpful.
November 27, 2024
Unprompted review
Reply from Belfast Self Storage
We really appreciate the 5-star review Paul. We value feedback from our long-term customers & we are delighted you found our amazing colleagues a great help & if you require storage again in the future, we will be on-hand to assist you. Take care Paul.
Rhys
Belfast Self Storage Team.
5 Star Storage Facility
We had a great experience start to finish.
Great secure facility, Team were very pleasant, helpful and professional.
Gave us weekend access when required, we would definitely recommend this storage facility. Great value for money.
September 27, 2024
Unprompted review
Reply from Belfast Self Storage
Thank you for your fantastic 5-star review, Brigid! We’re thrilled to hear your experience with us was seamless from start to finish. It’s great to know you found our secure facility and professional team so helpful. We’re also pleased our 24-hour access gave you the flexibility and autonomy to manage your storage whenever you needed. Your recommendation means a lot to us—thank you for choosing Belfast Self Storage!
Best regards,
Rhys
Belfast Self Storage Team
Excellent facility & excellent service
Excellent facility & excellent service. Rebecca was exceptionally helpful.
November 4, 2024
Unprompted review
Reply from Belfast Self Storage
Thank you for the 5-star review highlighting our brilliant Duncrue facility. Rebecca will be delighted with the feedback & we wish you all the very best! Belfast Self Storage Team.
Couldn't fault them tbh
Couldn't fault them tbh. 1st time storing, so flexible with great comms, great price and deal for unit. Duncrue team fully explained how it works and refunded in 1 day for time not used.
November 24, 2024
Unprompted review
Reply from Belfast Self Storage
We really appreciate the 5-star review & the feedback about our Duncrue facility. It was a pleasure assisting you throughout your stay with us Michael. We will pass on your fantastic feedback to the team. We wish you all the best & look forward to welcoming you back, if the need arises in the future! Belfast Self Storage Team.
Great Team and an impressive facility
Darren and all the staff were extremely helpful with all aspects of renting a storage unit. It was daunting for me but nothing was too much trouble for Darren & all the staff.
November 21, 2024
Unprompted review
Reply from Belfast Self Storage
We really value your feedback Noeleen. Darren is delighted with your feedback & we hope to see you on site again soon.
Rhys
Belfast Self Storage Team.
Very good experience
Very competent staff, very high technology used with premises and buildings. Affordable rates. Very satisfied.
November 22, 2024
Unprompted review
Reply from Belfast Self Storage
Thank you for your kind feedback. We are delighted to hear that you were impressed with our team’s expertise, the advanced technology of our facility, and our competitive pricing. Providing exceptional service and value is always our priority, and it’s wonderful to know we met your expectations. If we can assist you further, please don’t hesitate to contact us.
Kind regards,
Rhys
Belfast Self Storage Team
Great facility
Great facility. Easy booking process. Discounts and low prices.
November 16, 2024
Unprompted review
Reply from Belfast Self Storage
Thank you, Fergal, for your 5-star review! We’re delighted to hear that you found our facility excellent, the booking process straightforward, and our pricing competitive. Providing value and a seamless experience for our customers is always our goal. If we can assist you further, please don’t hesitate to reach out.
Kind regards,
Rhys
Belfast Self Storage Team
First class service all round!
Spoke to 3 members of staff at different times and every one of them were polite, friendly, knowledgeable and very helpful. I had never had to use a storage unit before so did not have a clue about what I needed but the staff were fantastic. I would not hesitate in recommending Belfast Self Storage.
November 11, 2024
Unprompted review
Reply from Belfast Self Storage
Thank you, Annmarie, for your 5-star review! We’re so pleased to hear about your positive experience with our team. It’s great to know that each member of staff you spoke with provided polite, friendly, and knowledgeable assistance. Helping first-time customers navigate their storage needs is something we take pride in, and we’re thrilled we could make the process easy for you. Your recommendation means a lot to us, and we’re here if you ever need anything in the future.
Kind regards,
Rhys
Belfast Self Storage Team
Fantastic and friendly service! :-)
Fantastic and friendly service - they couldn't have been more helpful or welcoming as a new customer.
Thoroughly recommended if you're looking for storage in the Belfast area.
November 6, 2024
Unprompted review
Reply from Belfast Self Storage
Thank you for your 5-star review! We’re thrilled to hear you found our service fantastic and friendly. It’s wonderful to know we made you feel welcome and were able to assist you as a new customer. Your recommendation means so much to us, and we’re here whenever you need storage in the Belfast area.
Kind regards,
Rhys
Belfast Self Storage Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.