Believe Loans Reviews 

10,308
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,657 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for taking the time to explain every single step clearly and providing continuous guidance throughout the entire application. Consumers also appreciate the remarkably seamless loan processes, noting that quick response times and friendly communication make the financial journey completely stress-free. Though some customers experienced minor setbacks, a small group of reviewers noted communication challenges, such as lengthy setup times or difficulties reaching advisors when requiring prompt assistance. Some people also reported occasional issues with mixed information or delayed follow-ups that required extra effort to resolve.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that team members are extremely... See more

Service

Reviewers mention positive feedback about service, highlighting efficient staff who guide consumers smoothly... See more

Customer service

People report positive experiences with customer service, consistently praising the staff for being... See more

User experience

Users describe positive interactions with user experience, highlighting that the process is completely... See more

Response time

Clients share positive opinions on response time, frequently praising the swift and efficient communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall a great experience with Believe Loans! I was a little skeptical to start but my first conversation with Connor Parrish was really helpful and put my mind at ease straight away. He explained ev... See more

Company replied

Rated 5 out of 5 stars

My experience with Believe began with discussing my needs with Andrew Stather. He went through my income/expenditure. He was understanding and didn't seem at all judgemental. I was then passed to... See more

Company replied

Rated 5 out of 5 stars

The whole experience started on 15th July 2026 with Matthew initially. After some consultation we decided to proceed and were passed to Lucia who took care of us from then until loan completion. Once... See more

Company replied

Rated 5 out of 5 stars

We had a lady call Lucia she was amazing toke the time to explain anything I wasn't shure about and very helpful and very understanding i felt very safe and I could trust her, which was a big thing fo... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Finance Broker
  3. Financial Institution
  4. Loan Agency
  5. Mortgage Broker

About Believe Loans

Written by the company

Believe in a Better Loan!

At Believe Loans, part of the Believe Money Group, we're committed to helping people across the UK find the right loan for their individual circumstances. Whether you're looking for a personal loan, debt consolidation loan, secured loan, homeowner loan, or finance for a major purchase, our experienced team is here to provide expert advice and support from start to finish.

As an independent credit broker, we have access to a wide panel of the UK's leading banks, finance companies and specialist lenders. With hundreds of loan products available, we're able to compare a broad range of options to help find a solution that's tailored to your needs. By searching our extensive lender panel, we can often help customers access competitive rates and flexible repayment options, saving valuable time compared to approaching lenders individually.

We understand that everyone's financial situation is different. While some customers have an excellent credit history and are looking for the lowest available rates, others may have experienced missed payments, defaults, County Court Judgments (CCJs), or other credit challenges. Thanks to our relationships with specialist lenders, we can often help customers who may have been declined elsewhere, giving them access to lending options that suit their individual circumstances.

Our team of fully qualified advisers are passionate about delivering honest, professional and personalised advice. Rather than offering a one-size-fits-all approach, we take the time to understand your financial goals before recommending the most suitable loan products available. We believe that making an informed decision starts with clear communication, which is why we'll explain your options in straightforward language without unnecessary jargon.

From your initial enquiry through to completion, you'll have the support of your own dedicated case manager. They'll keep you updated throughout the application process, liaise with lenders on your behalf, answer any questions you have and work hard to ensure everything progresses as quickly and smoothly as possible. Our aim is to make arranging finance simple, stress-free and efficient, while providing the reassurance of expert support whenever you need it.

Whether you're looking to consolidate existing debts, fund home improvements, purchase a new vehicle, cover unexpected expenses or simply secure a more affordable borrowing solution, Believe Loans is here to help. We understand that obtaining finance can sometimes feel daunting, particularly if you've previously struggled with credit, which is why we focus on finding practical solutions rather than obstacles.

Customer satisfaction is at the heart of everything we do. We pride ourselves on delivering exceptional customer service, treating every customer with honesty, respect and professionalism. Our commitment to putting customers first is reflected in our Excellent Trustpilot rating, with many clients praising our knowledgeable advisers, responsive communication and smooth application process.

At Believe Loans, we believe that everyone deserves access to straightforward, transparent financial advice and the opportunity to find the right borrowing solution. By combining access to hundreds of loan products, strong relationships with trusted UK lenders and a dedicated team focused on achieving the best possible outcome, we're proud to help thousands of customers secure finance with confidence.

Why choose Believe Loans?

* Access to hundreds of loan products from leading UK and specialist lenders.

* Competitive rates across a wide range of personal and secured loans.

* Solutions for customers with both good and less-than-perfect credit histories.

* Clear, honest advice with no unnecessary jargon.

* Excellent customer service backed by our 4.9 Star Trustpilot rating.

* Fast, simple online application process with expert support every step of the way.

Believe Loans – Helping You Find the Right Loan with Confidence.

Believe in Better

Written by the company

We'll find the right loan for you!
Our advisers will work hard to find the very best loan for you and your circumstances which is why we Believe that we are the number one UK broker who puts the customers interests at the heart of everything we do.

Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(10,308)

2,588 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The company needs to be more clear…

The company needs to be more clear about the brokerage fees which could cost you thousands of pounds. Also there are hidden charges so any prospective customer needs to read the small print. Be very careful!

September 18, 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

We pride ourselves on our excellent customer service and are very disappointed to learn that your experience with us was not a positive one.
Please be assured that we take all complaints seriously and we value any feedback we receive in relation to your experience with us and endeavour to use this information to improve on our services and our customer’s journey.
We have referred your comments to our Compliance team who will contact you directly.

Rated 5 out of 5 stars

It was very thorough and quick Harrison…

It was very thorough and quick Harrison our advisor was very helpful throughout the process . We would throughly recommend them.

September 19, 2026
Unprompted review
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Reply from Believe Loans

Thank you for the recommendation Georgina, and for the lovely compliments to Harrison for their excellent service. We appreciate you for taking the time to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Exceptional Service from Jimmy

I had a really positive experience with Believe Loans, and I would especially like to thank Jimmy, who supported me throughout the whole process.

Jimmy was incredibly friendly, patient and helpful from start to finish. He always took the time to explain everything clearly, kept me updated at every stage, and was always happy to answer any questions I had. His calm and professional approach made the whole process feel much easier and less stressful.

I really appreciated his support and the way he handled my case. Thank you, Jimmy, for making the experience so smooth and straightforward. I would definitely recommend Believe Loans based on the service I received.

September 18, 2026
Unprompted review
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Reply from Believe Loans

Thank you Assol for your lovely compliments about Jimmy and for the recommendation. We really appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Staff were thorough

Staff were thorough, very informative and never judged my circumstances.

September 19, 2026
Unprompted review
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Reply from Believe Loans

Thank you Miss Wilson for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with us!

Rated 5 out of 5 stars

Sarah was amazing and explained things…

Sarah was amazing and explained things so well along the way. She helped with any thing that was causing my anxiety and gave me so much confidence in what was happening.
The whole experience was smooth with good communication throughout.

September 8, 2026
Unprompted review
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Reply from Believe Loans

Thank you Hannah for the lovely feedback about Sarah. We really do appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Amazing from start to finish!

Andrew and Sarah were amazing from start to finish. Explained everything, return calls promptly and nothing was too much trouble. Would highly recommend them to find an appropriate loan for you.

September 1, 2026
Unprompted review
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Reply from Believe Loans

Thank you Kim for the lovely feedback about Andrew and Sarah, and for the recommendation. We really do appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Great process

Sarah @ believe walked us through each step of the application process making it much easier, would recommend

July 29, 2026
Unprompted review
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Reply from Believe Loans

Thank you Steven for your lovely compliments about Sarah, and for the recommendation.

We really appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Got in touch with believe loans after…

Got in touch with believe loans after moving into my house and needing some work doing. Spoke with Laura and she was very helpful and quick with any questions I had. She made the process very easy. Thank you

September 17, 2026
Unprompted review
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Reply from Believe Loans

Thank you Frazer for the special mention to Laura and for taking the time to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Case worker Madeline was extremely…

Case worker Madeline was extremely professional, helpful and always available to answer questions. The process went smoothly. Thank you.

September 18, 2026
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Reply from Believe Loans

Thank you Sowmya for the compliments to Madeline for their excellent service and for taking the time to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Josh bell was great with all support…

Josh bell was great with all support from start to finish and explained everything clearly. Thank you Josh, great service.

September 18, 2026
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Reply from Believe Loans

Thank you Angie for the lovely feedback about Josh, We really do appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Excellent process

I think they have got a very smart way of achieving smooth transaction. In terms of software that support customer service for quick feedback and overall quality staff.

September 18, 2026
Unprompted review
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Reply from Believe Loans

We are pleased you rated us outstanding Adebanjo from the service that was provided to you throughout your journey. Thank you for taking the time to leave this glowing 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Laura very thorough and good at guiding…

Laura very thorough and good at guiding through whole process of loan and very good in explaining all queries and updates .

September 16, 2026
Unprompted review
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Reply from Believe Loans

Thank you Kishore for the special mention to Laura and for taking the time to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with , kept informed throughout the process , easy to contact if an issue arised and was sort straight away . Thankyou

September 18, 2026
Believe Loans logo

Reply from Believe Loans

Thank you Darren for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with us

Rated 5 out of 5 stars

Excellent service 👏

Excellent service 👏

September 18, 2026
Believe Loans logo

Reply from Believe Loans

Thank you Martin for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with us.

Rated 5 out of 5 stars

I had a great experience with believe…

I had a great experience with believe loans. Lucia helped me a lot a kept me informed on the process through out it all. Would definitely recommend:)

September 16, 2026
Believe Loans logo

Reply from Believe Loans

Thank you Layla for your lovely compliments about Lucia and for the recommendation. We really appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Brilliant Communications....No dramas…

Brilliant Communications....No dramas and real honest company that helped us secure a suitable loan for our situation. Many thanks and 5 ⭐

September 17, 2026
Believe Loans logo

Reply from Believe Loans

Thank you David for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with us.

Rated 5 out of 5 stars

My experience from start too finish was…

My experience from start too finish was brilliant and especially the guidence i had with madeline who was amazing from strart too finish and supported me brilliantly.

September 17, 2026
Believe Loans logo

Reply from Believe Loans

Thank you Deborah for the lovely feedback about Madeline. We really do appreciate the time you have taken to leave this 5 Star review of Believe Loans.

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