Believe Loans Reviews 

10,303
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,657 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for taking the time to explain every single step clearly and providing continuous guidance throughout the entire application. Consumers also appreciate the remarkably seamless loan processes, noting that quick response times and friendly communication make the financial journey completely stress-free. Though some customers experienced minor setbacks, a small group of reviewers noted communication challenges, such as lengthy setup times or difficulties reaching advisors when requiring prompt assistance. Some people also reported occasional issues with mixed information or delayed follow-ups that required extra effort to resolve.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that team members are extremely... See more

Service

Reviewers mention positive feedback about service, highlighting efficient staff who guide consumers smoothly... See more

Customer service

People report positive experiences with customer service, consistently praising the staff for being... See more

User experience

Users describe positive interactions with user experience, highlighting that the process is completely... See more

Response time

Clients share positive opinions on response time, frequently praising the swift and efficient communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall a great experience with Believe Loans! I was a little skeptical to start but my first conversation with Connor Parrish was really helpful and put my mind at ease straight away. He explained ev... See more

Company replied

Rated 5 out of 5 stars

My experience with Believe began with discussing my needs with Andrew Stather. He went through my income/expenditure. He was understanding and didn't seem at all judgemental. I was then passed to... See more

Company replied

Rated 5 out of 5 stars

The whole experience started on 15th July 2026 with Matthew initially. After some consultation we decided to proceed and were passed to Lucia who took care of us from then until loan completion. Once... See more

Company replied

Rated 5 out of 5 stars

We had a lady call Lucia she was amazing toke the time to explain anything I wasn't shure about and very helpful and very understanding i felt very safe and I could trust her, which was a big thing fo... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Finance Broker
  3. Financial Institution
  4. Loan Agency
  5. Mortgage Broker

About Believe Loans

Written by the company

Believe in a Better Loan!

At Believe Loans, part of the Believe Money Group, we're committed to helping people across the UK find the right loan for their individual circumstances. Whether you're looking for a personal loan, debt consolidation loan, secured loan, homeowner loan, or finance for a major purchase, our experienced team is here to provide expert advice and support from start to finish.

As an independent credit broker, we have access to a wide panel of the UK's leading banks, finance companies and specialist lenders. With hundreds of loan products available, we're able to compare a broad range of options to help find a solution that's tailored to your needs. By searching our extensive lender panel, we can often help customers access competitive rates and flexible repayment options, saving valuable time compared to approaching lenders individually.

We understand that everyone's financial situation is different. While some customers have an excellent credit history and are looking for the lowest available rates, others may have experienced missed payments, defaults, County Court Judgments (CCJs), or other credit challenges. Thanks to our relationships with specialist lenders, we can often help customers who may have been declined elsewhere, giving them access to lending options that suit their individual circumstances.

Our team of fully qualified advisers are passionate about delivering honest, professional and personalised advice. Rather than offering a one-size-fits-all approach, we take the time to understand your financial goals before recommending the most suitable loan products available. We believe that making an informed decision starts with clear communication, which is why we'll explain your options in straightforward language without unnecessary jargon.

From your initial enquiry through to completion, you'll have the support of your own dedicated case manager. They'll keep you updated throughout the application process, liaise with lenders on your behalf, answer any questions you have and work hard to ensure everything progresses as quickly and smoothly as possible. Our aim is to make arranging finance simple, stress-free and efficient, while providing the reassurance of expert support whenever you need it.

Whether you're looking to consolidate existing debts, fund home improvements, purchase a new vehicle, cover unexpected expenses or simply secure a more affordable borrowing solution, Believe Loans is here to help. We understand that obtaining finance can sometimes feel daunting, particularly if you've previously struggled with credit, which is why we focus on finding practical solutions rather than obstacles.

Customer satisfaction is at the heart of everything we do. We pride ourselves on delivering exceptional customer service, treating every customer with honesty, respect and professionalism. Our commitment to putting customers first is reflected in our Excellent Trustpilot rating, with many clients praising our knowledgeable advisers, responsive communication and smooth application process.

At Believe Loans, we believe that everyone deserves access to straightforward, transparent financial advice and the opportunity to find the right borrowing solution. By combining access to hundreds of loan products, strong relationships with trusted UK lenders and a dedicated team focused on achieving the best possible outcome, we're proud to help thousands of customers secure finance with confidence.

Why choose Believe Loans?

* Access to hundreds of loan products from leading UK and specialist lenders.

* Competitive rates across a wide range of personal and secured loans.

* Solutions for customers with both good and less-than-perfect credit histories.

* Clear, honest advice with no unnecessary jargon.

* Excellent customer service backed by our 4.9 Star Trustpilot rating.

* Fast, simple online application process with expert support every step of the way.

Believe Loans – Helping You Find the Right Loan with Confidence.

Believe in Better

Written by the company

We'll find the right loan for you!
Our advisers will work hard to find the very best loan for you and your circumstances which is why we Believe that we are the number one UK broker who puts the customers interests at the heart of everything we do.

Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(10,303)

2,588 reviews in the last 12 months

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Rated 5 out of 5 stars

Very satisfied with the service

Very satisfied with the service. Staff are very knowledgeable and not pushy. Lucia was very supportive with the application and kept me informed.

August 14, 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Tracy for the compliments to Lucia for their excellent service and for taking the time to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Mia was fantastic at assisting…

Mia was fantastic at assisting throughout the whole process and very responsive.

Made it very easy from start to finish and would recommend to anyone requiring Believes services.

September 15, 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you for the recommendation Shaheda and for the lovely feedback about Mia. We appreciate you taking the time to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Leanne and Carol were brilliant

Leanne and Carol were brilliant! The process was excellent from start to finish. Everything was explained thoroughly. They were extremely helpful and efficient. Great communication and kept updated throughout. Highly recommend. Thank you!

September 15, 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Chantel for your lovely compliments about Leanne & Carol and for the recommendation. We really appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Very good service

Will and Laura made the whole process simple and very straightforward. Advised us on the most suitable solution for our needs and kept us updated throughout.
Very happy with Believe 👍

September 15, 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you for the compliments to both Will and Laura for their excellent service and for taking the time to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Worked with Ben - Excellent!!

Worked with Ben, service was excellent and kept me informed throughout the process. Appreciated his patience with me taking my time getting the info he needed. But we got there in the end. Much appreciated Ben

September 11, 2026
Unprompted review
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Reply from Believe Loans

Thank you Riccardo for the special mention to Ben, and for taking the time to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Overall a great experience with Believe…

Overall a great experience with Believe Loans! I was a little skeptical to start but my first conversation with Connor Parrish was really helpful and put my mind at ease straight away. He explained everything clearly with all the steps and answered any questions I had no matter how small or silly. Our application progressed quickly and our assigned case manager was Sian Bainbridge. She was equally helpful and very swift in her responses always phoning to confirm everything over the phone as well as emailing a follow up which I was really grateful for to have a paper trail. Our whole process was completed in around three weeks and entirely seamlessly!!! Really grateful for the support and special thanks to Connor and Sian!!

September 16, 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you for the compliments to both Connor and Sian for their excellent service and for taking the time to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Laura was really helpful throughout the…

Laura was really helpful throughout the process and ensured everything went smoothly

September 2, 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Claire for the lovely feedback about Laura. We really do appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Laura was fantastic

Laura was fantastic. She gave me reassurance when needed, notified me if any updates I needed make, or documents I needed to submit. Laura's communication was very effective and thorough. She made sure the process was went smoothly and at ease

August 6, 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Dell for the special mention to Laura and for taking the time to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

We had a lady call Lucia she was…

We had a lady call Lucia she was amazing toke the time to explain anything I wasn't shure about and very helpful and very understanding i felt very safe and I could trust her, which was a big thing for me. I really appreciate the extra time she took.When we had complications to explain what was going on, and so patient

September 15, 2026
Believe Loans logo

Reply from Believe Loans

Thank you Elizabeth for the compliments to Lucia for their excellent service and for taking the time to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Sian made the process super easy

Sian made the process super easy, kept in contact with updates and went over and above when extra items were required in helping.

Highly recommended! 5*

September 7, 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Kristian for your lovely compliments about Sian and for the recommendation. We really appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Great tem

Friendly, helpful and supportive.

September 14, 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Thomas for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with us!

Rated 5 out of 5 stars

Very good service

Very good service. Thank you

September 11, 2026
Believe Loans logo

Reply from Believe Loans

Thank you Naheed for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with us!

Rated 5 out of 5 stars

Service is excellent

Macie helped us with our mortgage and explained all things in detail . I would definitely recommend believe .

August 12, 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Omprakash for your lovely compliments about Macie and for the recommendation. We really appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Very thorough service from start to…

Very thorough service from start to finish.

September 7, 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Shantell for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with us.

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service, very easy to deal with offered more than I was looking, Kirsty booth was fantastic and made everything very easy,

August 28, 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Mark for the lovely feedback about Kirsty. We really do appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

My experience was great

My experience was great. I dealt with Connor, and he was exceptionally knowledgeable, listened to my situation, and advised accordingly.

September 7, 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Olamide for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with Connor.

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