bellababy-med.com Reviews 70

TrustScore 3.5 out of 5

3.3

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See what reviewers are saying

Rated 5 out of 5 stars

We love this wipes warmer. Wipes stay moist and warm with no extra sponge. Only weak point is the hinge on the top. We use this warmer for our special needs daughter who is now 35. We’ve tried a lot o... See more

Rated 5 out of 5 stars

Bought to replace my momcozy s12 pair of pumps and did not regret the decision!! The suction in my opinion is much stronger. Parts stay where they need to without slipping off during pump sessions l... See more

Rated 3 out of 5 stars

The pump is a nice size. The silicone massager flanges leak, with milk being trapped underneath the flanges lose suction which is obviously an issue when pumping. I have to use it without the massage... See more

Rated 1 out of 5 stars

The jumperoo I bought COLLAPSED with my baby in it, flipping her upside down and her head hitting the floor. traumatizing. And yes it was set up completely correctly. I have pictures of the contraptio... See more

Company details

  1. Baby Store

Written by the company

Bellababy is dedicated to providing quality & affordable Baby Essentials. We sell electric breast pumps with FDA approved. We also sell maternal and child peripheral products and do our best to provide the best service.


Contact info

3.3

Average

TrustScore 3.5 out of 5

70 reviews

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Asks customers to review

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Rated 5 out of 5 stars

These pumps are great

These pumps are great. I love the simple operation, great suction levels and hands free design. Very comfortable. Definately performs like a more expensive pump.

February 8, 2023
Rated 2 out of 5 stars

good product but watch out for fake Amazon reviews

The product is actually very good, I have two breast pumps from them and love them!

However, be wary of reviews. I just received an email from their marketing team offering free products in exchange for 5-star Amazon reviews. I could understand offering discounts or even free products for a review to build up the review count, especially on new products but specifically to require 5 star review in order to get benefits is a scammy behaviour.

The marketing team should trust the quality of the products. The breast pump is a good product, so if the other products are of similar quality there should be no reason for review scams.

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

Love, love, LOVE THEM!

Oh, I love these pumps! Them being hands free is very helpful for an active new mother like me. I am able to babysit, make lunch, play with my kid, and many other things, while I am pumping. The fact that they were cheap made me a little suspicious, but not anymore because of how amazing they work!

January 30, 2023
Rated 1 out of 5 stars

just terrible customer service

just terrible customer service. one minute my pumps are shipped. then back ordered, i ask for a refund and they magically have a set all of a sudden? just terrible, would never recommend these to anyone. product? they work alright.

December 29, 2022
Rated 1 out of 5 stars

My pump came broken

My pump came broken. I tried to reach out to customer service and heard nothing back. Too bad as I wanted to love this product so bad!

Update: it is now March 3 and I still have gotten no response from customer service. Almost 5 months and no response… brutal!

October 18, 2022
Rated 1 out of 5 stars

You cancelled my order and keep asking…

You cancelled my order and keep asking for a review. Annoying

October 16, 2022
bellababy-med.com logo

Reply from bellababy-med.com

Sorry for that. The 17 mm flange is our sotck now. We have to cancel your order. It is automatic email to invite customers to review.

Rated 1 out of 5 stars

This is a fraud company

This is a fraud company. I never received my order. I reached out after 5 days of waiting for the shipping - and was told “after investigation we found that your package has been lost”. Ummm okay you waited 5 days to tell me that??
I’m due any time now and really wanted to get this bassinet on time. This is crazy!! It has been a week Today and they said “it was shipped” yet they are unable to provide me with the tracking info. The customer service phone is invalid and they never reply in the chat. I have someone showing “Tony Smith” in my emails claiming it has been shipped but again still no tracking number. After 7 days of nothing I have requested a refund - now they don’t reply to me. I had to file a chargeback with my bank which I got approved for - that tells me this is not the first time they “lost a package”. Very suspicious. Stay away from this company, this is a scam.

October 2, 2022
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Reply from bellababy-med.com

We tell you the truth that the package is lost. And we cancel your order and refund you. If you do not trust us, we have nothing to do.

Rated 3 out of 5 stars

It's okay. Does the job for the most part.

The pump is a nice size. The silicone massager flanges leak, with milk being trapped underneath the flanges lose suction which is obviously an issue when pumping. I have to use it without the massage flanges which causes pain sometimes and there aren't always options for replacement flanges. For the price It's okay and does the job.

September 11, 2022
Rated 1 out of 5 stars

My lactation warmers were used & I…

My lactation warmers were used & I wasn’t even sent the right chargers for them.

September 5, 2022
bellababy-med.com logo

Reply from bellababy-med.com

We are sorry that there was a quality problem with the product. We offer a one year warranty. You can contact our after-sales team directly for after-sales service. service@bellababy-med.com

Rated 3 out of 5 stars

Product is OK

Customer service was great but I waited longer than expected for my package to arrive. The product itself is OK. I wouldn’t buy again. The heat function does get pretty hot but the vibrating makes the heat button rattle.

August 22, 2022

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