I placed an order for 3 tops on December 5th, 2023. I never received these items, were charged for them and they have not replied to multiple contact requests. Aggravating!
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See what reviewers are saying
easy to order online. Chat online easy to use. I placed an order for two items about an hour ago and need to replace one item for another item in another size. Chat online responded immediately let... See more
I recently purchased a knitted cardigan in Khaki colour in a S/M It exceeded what I thought it was going to be, quality is great, colour and size were true to description and size. I’m a 10 and I w... See more
It is a bit confusing with all of the coupons to use- easier with a straight 15% off everything Also reviewed order in Canadian dollars which makes a huge difference unfortunately😞 I love the it... See more
Company details
Written by the company
Bellelily is a one-stop online shop featuring the latest in women's fashion, accessories, home decor and more. Our affordable collections are all about redefining trends, design excellence and exceptional quality to satisfy the needs of our customers. Our professional customer service team is always available to help you. If you have any questions, please feel free to contact us.
Contact info
United States
- service@bellelily.com
- bellelily.com
i ordered the green tshirt but i…
i ordered the green tshirt but i ordered the wrong size, i need a Large, they will replace it. Great customer service, the quality is great. i will be ordering from them again.
August 28, 2023
Unprompted review
Customer Service
Good customer service with helping me with sizing with my sneakers
August 23, 2023
Unprompted review
$8 shipping for an extremely long wait for the price.
So I ordered my first shirt a week and a half ago and I still have not received it which would be fine if it was FREE shipping but the fact I had to pay an addition $8 for one shirt and it’s taken almost 10 days so far and it is still not even in the same state as me???? Generally $8 is the cost of express shipping especially for a single shirt. Shipping should be free for how incredibly slow it is. FedEx two day shipping for something a pound or less is $10 yet these guys are charging $8 for snail mail? Yeah last and first time I will order. What a rip off.
August 15, 2023
Unprompted review
Reply from Belle Lily
Hi, Lexy BB,
We apologize for the inconvenience caused.
We take your feedback very seriously and hope to further verify your order for you.
Once the order ships, the customer will receive a shipping email. Please check the inbox at your registered email address. If you can't find it, the email may have been incorrectly marked as spam. Please check your spam folder and be sure to add our email address to your safe list.
We'd like to track down your order, but we can't find your order number using your name.
In order to protect your privacy, if you have any other questions, please reply directly to our customer service: service@bellelily.com directly.
Best regards!
I did order the Barbie flat shoes and…
I did order the Barbie flat shoes and they are very nice! Can't wait to wear them and show them off! I was surprised with the fast delivery. I recommend this company.
August 23, 2023
Unprompted review
Rectified
I originally had a problem, after emailing a few times the problem was rectified. Have not received the clothes yet so can’t say anything at this point about the quality.
August 21, 2023
Unprompted review
I love my stuff I ordered
I love my stuff I ordered! Everything was came promptly but I accidentally ordered the wrong size in one if the shirts, but they were prompt to amend the mistake. Looking forward to wearing my new tops!
August 22, 2023
Unprompted review
Bought a few items from here for the…
Bought a few items from here for the 1st time. Took a little longer to arrive as im in the UK but that was ok. The quality of the clothing is surprisingly good for the price. Overall good experience and will definitely be purchasing again
July 28, 2023
Unprompted review
Horrible Service
DO not order from this company. Trying to return shoes that do not fit and everyday I am getting an email asking for a partial refund - who does that. Horrible customer service
Update - New email today stating that they wanted to give me a 50% refund - again not a full refund.
August 10, 2023
Unprompted review
Reply from Belle Lily
Hi, Marnie Christine Greaves Babiy,
We understand that this can be disappointing that the item does not meet your expectations and we apologize for any inconvenience caused.
We are committed to providing shoppers with lower price, high quality, suitable, and exclusive fashion products. Our products are basically the same as the pictures. If our products don't meet your expectation, we will do our best to help you reduce your loss.
We support returns/exchanges. To start a return, please read our return policy: https://www.bellelily.com/user/help/list/id/8.
Since we cannot verify the order through your name, we still hope to contact you to further verify the status of your order so as to provide you with a suitable solution.
We understand it can be difficult to be patient and understanding in these circumstances, and we thank you in advance for your cooperation and understanding. Your support and loyalty means a lot to us and we are committed to providing you with the best service and products.
Any further issues, please respond to our customer service: service@bellelily.com directly.
Best regards!
Ordered glitter fliplops
Ordered glitter fliplops, diamantes missing and strap wrongly fitted. They admitted faults after reviewing the photos and offered a ridiculous 30% refund or send back to China registered post! Appalling treatment and I urge people to stop using this company. Rubbish product and terrible service.
August 17, 2023
Unprompted review
Reply from Belle Lily
Hi, Tony Manuel,
We understand that this can be disappointing that the item does not meet your expectations and we apologize for any inconvenience caused.
We are committed to providing shoppers with lower price, high quality, suitable, and exclusive fashion products. Our products are basically the same as the pictures. If our products don't meet your expectation, we will do our best to help you reduce your loss.
We support returns/exchanges. To start a return, please read our return policy: https://www.bellelily.com/user/help/list/id/8.
We understand it can be difficult to be patient and understanding in these circumstances, and we thank you in advance for your cooperation and understanding. Your support and loyalty means a lot to us and we are committed to providing you with the best service and products.
Any further issues, please respond to our customer service: service@bellelily.com directly.
Best regards!
Satisfied Buyer
My first purchase from Belle Lily and I'm impressed! Four of the six items fit perfectly and am very happy with the material and fit! They arrived as advertised. Unfortunately, I ordered the wrong size in 2 of the shirts however, customer service has been very responsive and helpful in getting the exchange done. The wrong size is on me and therefore giving a 5-star review.
August 14, 2023
Unprompted review
Best Customer Service Ever
Best Customer Service Ever ! Thank you so much Belle Lily for a stress free exchange 😃
August 11, 2023
Unprompted review
Love the shirts I ordered
Love the shirts I ordered. Perfect fit. Got order in reasonable time. So pleased I have ordered more.
August 10, 2023
Unprompted review
Great products
I purchased some sandals and a dress. Love them both. Dress fits very well and good quality. Very impressed. Will order from them again.
August 8, 2023
Unprompted review
poor customer service
I tried to go thru the emails they provide to do a refund/exchanges. But no response back. And they have a 7 day return/exchange policy but don’t get back to you. Now i’m stuck with dresses that don’t fit.
July 13, 2023
Unprompted review
Every time I’ve ordered from them I’ve…
Every time I’ve ordered from them I’ve been completely satisfied! My experiences have been great! For great prices, and great materials, I highly recommend. What a great way to have nice clothes for such a great affordable price! True to size for me! Go for it!
August 4, 2023
Unprompted review
I received my order in a timely manner…
I received my order in a timely manner and the item was exactly as shown on the website. The dress I ordered was a little small for me and customer service is working with me to ensure that I can exchange the item for a better fit.
August 1, 2023
Unprompted review
I ordered the wrong size for my…
I ordered the wrong size for my girlfriend.....And they really helped me out...a few emails and we fixed the problem......
July 14, 2023
Unprompted review
Shocking cheap nasty clothing doesn't…
Shocking cheap nasty clothing doesn't fit properly cheapest materials ever used tried for refund offered £15 on a ,£48 order had to get paypal to step in after bellelily refusing for 7 weeks paypal found in my favour 🛑🛑avoid at all costs🚫⛔️❌️
And now you contact me after 7 weeks and me putting it on trust pilot and having to go through PayPal your a shocking company please do not use this company to much hassle ( updated to reply on 2/8/23
June 26, 2023
Unprompted review
Reply from Belle Lily
Hi, Bev from sheffield,
We understand that this can be disappointing that the item does not meet your expectations and we apologize for any inconvenience caused.
We are committed to providing shoppers with lower price, high quality, suitable, and exclusive fashion products. Our products are basically the same as the pictures. If our products don't meet your expectation, we will do our best to help you reduce your loss.
We support returns/exchanges. To start a return, please read our return policy: https://www.bellelily.com/user/help/list/id/8.
Since we cannot verify the order through your name, we still hope to contact you to further verify the status of your order so as to provide you with a suitable solution.
We understand it can be difficult to be patient and understanding in these circumstances, and we thank you in advance for your cooperation and understanding. Your support and loyalty means a lot to us and we are committed to providing you with the best service and products.
Any further issues, please respond to our customer service: service@bellelily.com directly.
Best regards!
CUSTOMER SERVICE
Why is it so difficult to contact customer service? I want to make a partial returns, but cannot find the address!??
July 26, 2023
Unprompted review
Reply from Belle Lily
Hi, Toni-Lee Wilson,
We understand that this can be disappointing that the item does not meet your expectations and we apologize for any inconvenience caused.
We are committed to providing shoppers with lower price, high quality, suitable, and exclusive fashion products. Our products are basically the same as the pictures. If our products don't meet your expectation, we will do our best to help you reduce your loss.
We support returns/exchanges. To start a return, please read our return policy: https://www.bellelily.com/user/help/list/id/8.
Since we cannot verify the order with your name, we still hope to contact you to further verify the status of your order so as to provide you with a suitable solution.
We understand it can be difficult to be patient and understanding in these circumstances, and we thank you in advance for your cooperation and understanding. Your support and loyalty means a lot to us and we are committed to providing you with the best service and products.
Any further issues, please respond to our customer service: service@bellelily.com directly.
Best regards!
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