Absolutely amazing service always Always happy to advise and help you make the right decision. After service experience excellent and next day delivery on my bags . I have bought several now and... See more
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I wouldn’t recommend submitting your designer bags for sale here. The process is extremely slow, and after waiting a long time for a response, I was simply told they weren’t interested! The lack of co... See more
Company replied
I can't recommend Bells & Whistles Luxury enough. They are my number one go to for high-quality pre-loved designer bags!! Their collection is updated weekly showcasing so many beautiful and unique pie... See more
Company replied
I’d had my eye on a bag for years and then spotted the pre loved bags on Bells and Whistles. I saw the one for me on a fantastic offer and snapped it up and am so glad I did. Fantastic customer servic... See more
Company replied
Company details
Written by the company
Combining a love of all things designer and a passion for all things pre-loved, Bells & Whistles Luxury was officially formed in March 2021. Our journey began at the home of pre-loved and ‘planet friendly fashion’- eBay. We gained a lot of traction and many repeat customers from all over the world, receiving a track record to be proud of. 2023 sees the launch of our new website, allowing you to shop and sell directly with us. No third party or resale platforms - just us. What more could you want we hear you ask? Go and check out our selection, I’m sure we could tempt you with a bag or two…
Contact info
40 Foregate Street, WR1 1EE, Worcester, United Kingdom
- contact@bellsandwhistlesluxury.com
- bellsandwhistlesluxury.com
4.5
Excellent
35 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely amazing service always
Absolutely amazing service always
Always happy to advise and help you make the right decision.
After service experience excellent and next day delivery on my bags .
I have bought several now and so happy with them all
April 2, 2026
Unprompted review
Reply from Bells & Whistles Luxury
Thank you so much for your ongoing support and lovely words, it means so much to us! It’s always such a pleasure having you shop with us and we'll look forward to welcoming you back again soon! Enjoy your beautiful bags!
Many thanks,
Bells & Whistles Luxury
The service was amazing
The service was amazing, so quick and helpful and I would recommend to anyone. Products are of good quality.
April 16, 2026
Unprompted review
Reply from Bells & Whistles Luxury
Thank you for your lovely review, Claudia! We’re so happy you had a great experience with us! Enjoy your beautiful bag and we hope to see you back again soon.
Many thanks,
Bells & Whistles Luxury
Slow Response and Poor Customer Experience
I wouldn’t recommend submitting your designer bags for sale here. The process is extremely slow, and after waiting a long time for a response, I was simply told they weren’t interested! The lack of communication and efficiency made the whole experience frustrating and disappointing. Definitely not worth your time.
April 17, 2026
Unprompted review
Reply from Bells & Whistles Luxury
Jennifer, we’re so devastated to see this review about your recent experience with getting a cash quote. We’re genuinely really upset to read this, as we always try our absolute best to provide a positive and seamless experience for everyone.
We aim to respond to all form submissions within 48 hours, and we’re very often praised for how quick and simple the process is when selling your bag to us. As soon as an offer is accepted, we provide a special delivery label and the very same day the bag arrives to us (once the item passes our authentication and quality control) the payment is issued.
You submitted a form to sell two items to us on Wednesday 15th April, and we responded on Friday 17th April after reviewing them. As we weren’t able to make an offer on this occasion, we sent our standard response, which we use when we have to decline. This is a carefully written message that we send to all customers in this situation. It is an extremely polite, respectful, and transparent response, explaining that we would love to purchase every item offered, but unfortunately have to be selective based on a number of factors, such as our current stock, demand, and the time of year. As a small business, we simply aren’t able to offer to purchase every single bag we are offered. (We only offer cash offers and no consignment service).
We hadn’t received any further communication from you following our response, so receiving a 1 star review really came as a surprise. We would have really appreciated the opportunity to speak with you directly and address any concerns beforehand.
We truly pride ourselves on our customer service and have worked extremely hard to achieve over 500 five star reviews across our eBay and Trustpilot in the past few years, so feedback like this does come as a shock and really impacts us.
We’re very sorry again that you were left feeling disappointed by this outcome, and we hope this helps to clarify our process a little better. We truly believe that, had you had further experience with us, you would have left feeling happy and pleased with the service we provide.
Many thanks,
Bells & Whistles Luxury
Excellent Seller
Excellent Seller. Item despatched swiftly. Great communication. Beautiful designer bags at affordable prices. Highly recommend.
April 1, 2026
Unprompted review
Reply from Bells & Whistles Luxury
Thank you so much for your lovely review, Theresa! It means such a lot to us! Enjoy your beautiful bag and we hope to see you back again in future!
Many thanks,
Bells & Whistles Luxury
Beautiful item just as described (a YSL…
Beautiful item just as described (a YSL small LouLou), and very prompt postage. Arrived perfectly packaged.
February 2, 2026
Unprompted review
Reply from Bells & Whistles Luxury
We're so pleased you are happy with your recent purchase, Vicki! Thank you so much for your lovely review. Enjoy your beautiful bag and we look forward to welcoming you back again soon!
Many thanks,
Bells & Whistles Luxury
Very happy customer
I’d had my eye on a bag for years and then spotted the pre loved bags on Bells and Whistles. I saw the one for me on a fantastic offer and snapped it up and am so glad I did. Fantastic customer service, super fast delivery and the condition of the bag and all of the care cards and the dust bags were impeccable. One very pleased customer here.
February 17, 2026
Unprompted review
Reply from Bells & Whistles Luxury
Thank you so much for your lovely review, Becky! We’re so happy you finally found the one with us, it was clearly meant to be! Enjoy your beautiful bag and we can’t wait to welcome you back again soon!
Many thanks,
Bells & Whistles Luxury
Sian is absolutely amazing
Sian is absolutely amazing. I have sold a few bags to her and purchased the one YSL
I have always wanted and I couldn't be happier. Everything happens smoothly and with so much care and attention. Wouldn't hesitate in recommending her to anyone
January 27, 2026
Unprompted review
Reply from Bells & Whistles Luxury
Thank you so much for your lovely review, Natasha! It’s always such a pleasure helping you sell and find the perfect pieces. We’re absolutely thrilled you finally got your dream YSL and that you’re so happy with it! Your trust and recommendation mean the world to us, and we look forward to welcoming you back again soon!
Many thanks,
Bells & Whistles Luxury
Excellent from start to finish
From start to finish, this was such a great place to shop. I bought online after seeing a bag I’ve been wanting for some time. The person who dealt with me couldn’t have been more helpful. Extremely prompt and very friendly. My bag is in excellent condition and packaged really well. Delivery was very quick. Communication excellent. I would purchase from here again in a heartbeat. Thank you
February 1, 2026
Unprompted review
Reply from Bells & Whistles Luxury
Thank you for your lovely review Yvonne! We’re so thrilled you had a great experience and really appreciate you sharing it! We look forward to welcoming you back again soon.
Many thanks,
Bells & Whistles Luxury
The service I received from bells and…
The service I received from bells and whistles luxury was nothing short of exceptional. Sian respected my position as a private seller and kindly evaluated the luxury bags at hand that I was looking to sell and provided clear rationale and detail behind the market price they could achieve as well as what bells + whistles were able to offer. I would not hesitate to recommend this company simply due to the fact that not only do the employees have a significant amount of expertise, but critically integrity as well. of course I would expect to receive the same service as if I was a purchaser of their bags. It's nice to know that I know where to go in the future. Should I have an expensive requirement to keep a loved one happy! 😆
October 15, 2025
Unprompted review
Reply from Bells & Whistles Luxury
Thank you for your lovely review Jack! This really means such a lot to us and we're so happy you were pleased with your experience. We really hope to welcome you back again in future!
Many thanks,
Bells & Whistles Luxury
I was so impressed by the service I…
I was so impressed by the service I received I have now made my second purchase with bells & whistles
The first bag, an LV arrived beautifully packaged in perfect condition as described
It gave me the confidence for my second purchase
Another beautiful bag, an unused Bulgari, in original packaging
I would highly recommend anyone considering a purchase to go ahead
July 17, 2025
Unprompted review
Reply from Bells & Whistles Luxury
Thank you so much for your lovely review, Ana. We’re truly grateful for all of your support and your kind words! We look forward to welcoming you back again soon!
Many thanks,
Bells & Whistles Luxury
The Best Pre-Loved Designer Handbag Brand!
I can't recommend Bells & Whistles Luxury enough. They are my number one go to for high-quality pre-loved designer bags!! Their collection is updated weekly showcasing so many beautiful and unique pieces. Sian’s passion and love for each bag is what makes me keep coming back. They are beautifully packaged and arrive quickly making them the best place to source your pre-loved designer handbags.
August 8, 2025
Unprompted review
Reply from Bells & Whistles Luxury
We honestly can’t thank you enough for your ongoing support and kind words Katie. It’s always such a pleasure having you shop with us, and we’re so grateful to have you as part of our Bells & Whistles Luxury community!
Many thanks,
Bells & Whistles Luxury
Professional, friendly and great service.
Sian and Bells & Whistles Luxury provide a professional, friendly and reliable service. I have been thrilled with the 3 purchases I have made. All of which have been delivered very promptly. I highly recommend.
August 11, 2025
Unprompted review
Reply from Bells & Whistles Luxury
Thank you so much for your wonderful review, Jo. We’re truly grateful for all of your support and its really always such a pleasure! We look forward to welcoming you back again soon!
Many thanks,
Bells & Whistles Luxury
Trustworthy seller and high quality…
Trustworthy seller and high quality bags. Thank you for the quick delivery.
August 11, 2025
Unprompted review
Reply from Bells & Whistles Luxury
Thank you for your lovely review, Eva! We’re thrilled you had a great experience and really appreciate you sharing it!
Many thanks,
Bells & Whistles Luxury
Just excellent
Just excellent! Both Sian and Ryan were extremely helpful in regards to my recent YSL bag purchase, which is gorgeously fabulous in every way! The bag is in stunning condition and with the added bonus of verification, it was a completely stress free experience. Prompt and secure delivery too. I will DEFINITELY be back! 10/10 🤩
June 5, 2025
Unprompted review
Reply from Bells & Whistles Luxury
Thank you so much for your lovely words, Louise! We're so grateful and it’s always a pleasure, we can’t wait to welcome you back again soon!
Many thanks,
Bells & Whistles Luxury
Simply the best designer reseller
I can't praise this company enough. I've sold a few items to them and the service is superb, offering fair prices, free postage and super fast payment. The quality if the bags and accessories they sale are also fantastic and they offer the highest level of customer service. A great many preloved sellers could learn from their example.
June 2, 2025
Unprompted review
Reply from Bells & Whistles Luxury
Amanda, this means so much to us! Thank you for your wonderful review and we look forward to welcoming you back again soon!
Many thanks,
Bells & Whistles Luxury
Absolutely love my Chanel bag!
Absolutely love my Chanel bag!
I needed it to be delivered on a particular day which Sian kindly arranged.
The packaging was gorgeous and the dust bag kindly provided feels the same high quality as the ones Mulberry now use.
The bag itself is exactly as described and I can’t wait to use her! This is the first time I’ve bought a preloved designer bag from Bells and Whistle but it won’t be the last Xx
May 9, 2025
Unprompted review
Reply from Bells & Whistles Luxury
Thank you so much for your lovely review, Emma! We’re so thrilled you love your gorgeous Chanel bag and enjoyed your experience with us. It means so much that you noticed and loved our B&W packaging too!
Many thanks,
Bells & Whistles Luxury
Bells & Whistles Luxury are a great…
Bells & Whistles Luxury are a great company, Sian is a pleasure to work with!
May 7, 2025
Unprompted review
Reply from Bells & Whistles Luxury
Thank you for taking the time to leave us a review James! We equally enjoyed working with you and sure we will continue to do so in future!
Many thanks,
Bells & Whistles Luxury
Amazing bag and service
Extremely happy with the gorgeous Dior bag which I bought from Bells & Whistles Luxury, condition exactly as described. Very fast delivery.
Thank you so much Sian and Ryan for your great service!
Will definitely be back and recommend to my friends!
April 1, 2025
Unprompted review
Reply from Bells & Whistles Luxury
Thank you so much for your lovely review, Tiziana! We’re delighted you’re so happy with your Dior bag and our service. Your recommendations truly mean the world to us and we can’t wait to welcome you back again soon!
Many thanks,
Bells & Whistles Luxury
What an amazing company
What an amazing company, Bells and whistles far surpasses every preloved company I’ve ever dealt with! This month I have purchased a beautiful prada bag that is exactly as described, coming with an entrupy certificate for added reassurance. All my messages were answered straight away with all the details I needed. My bag came the next day, wrapped carefully and securely. The ordering and the selling process is super duper quick and easy! I’ve sold two bags so far and both experiences were very straight forward. The payment was sent straight to my account the same day they received the bag (no waiting around at all!) Sian is so lovely, it’s like dealing with a friend rather than a company just after your money. Thank you Bells and whistles I really do appreciate your help with my handbag buying and selling this month. I have already recommended you to my friends and family, hopefully I will be back soon once I’ve saved up again!
January 21, 2025
Unprompted review
Reply from Bells & Whistles Luxury
This review honestly made our day, thank you Hannah! It means so much that you’ve trusted us with both buying and selling your beautiful pieces. It really is always such a pleasure!
We’re incredibly grateful for your kind words and for recommending us to your friends and family. We can’t wait to welcome you back again soon!
Many thanks,
Bells & Whistles Luxury
perfect perfect perfect!
I recently bought a bag and it was perfect! The condition was exactly as described, the whole process was so easy and the customer service was 10/10. This was my first luxury bag purchase and it was extra special! Thank you again!
November 10, 2024
Unprompted review
Reply from Bells & Whistles Luxury
Thank you so much for your lovely review, Megan! We’re absolutely delighted to have been part of your first luxury bag purchase! We’re thrilled everything went perfectly, from the bag’s condition to our service. We can’t wait to welcome you back for your next piece!
Many thanks,
Bells & Whistles Luxury
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