Bells & Whistles Luxury Reviews 

43
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I am a frequent buyer on the preloved bag market but had not heard of this company until my Google search for a particular bag showed they had one in stock. I checked their website and social media a... See more

Company replied

Rated 5 out of 5 stars

Just made my first purchase with Bells and Whistles and it definitely won’t be my last! My bag arrived super quick and in pristine condition 🧡 communication was fab and even sent a link when the bag... See more

Company replied

Rated 5 out of 5 stars

I can't recommend Bells & Whistles Luxury enough. They are my number one go to for high-quality pre-loved designer bags!! Their collection is updated weekly showcasing so many beautiful and unique pie... See more

Company replied

Rated 5 out of 5 stars

Wonderful experience, great selection of pre-loved items and I was over the moon to find my dream bag. Great customer service, very quick to reply to queries/messages (the perks of supporting small bu... See more

Company replied

Company details

  1. Fashion Accessories Store
  2. Handbags Shop
  3. Used Clothing Store

Written by the company

Combining a love of all things designer and a passion for all things pre-loved, Bells & Whistles Luxury was officially formed in March 2021. Our journey began at the home of pre-loved and ‘planet friendly fashion’- eBay. We gained a lot of traction and many repeat customers from all over the world, receiving a track record to be proud of. 2023 sees the launch of our new website, allowing you to shop and sell directly with us. No third party or resale platforms - just us. What more could you want we hear you ask? Go and check out our selection, I’m sure we could tempt you with a bag or two…


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

43 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(43)

18 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional, friendly and great service.

Sian and Bells & Whistles Luxury provide a professional, friendly and reliable service. I have been thrilled with the 3 purchases I have made. All of which have been delivered very promptly. I highly recommend.

August 11, 2025
Unprompted review
Bells & Whistles Luxury logo

Reply from Bells & Whistles Luxury

Thank you so much for your wonderful review, Jo. We’re truly grateful for all of your support and its really always such a pleasure! We look forward to welcoming you back again soon!

Many thanks,
Bells & Whistles Luxury

Rated 5 out of 5 stars

Trustworthy seller and high quality…

Trustworthy seller and high quality bags. Thank you for the quick delivery.

August 11, 2025
Unprompted review
Bells & Whistles Luxury logo

Reply from Bells & Whistles Luxury

Thank you for your lovely review, Eva! We’re thrilled you had a great experience and really appreciate you sharing it!

Many thanks,
Bells & Whistles Luxury

Rated 5 out of 5 stars

Just excellent

Just excellent! Both Sian and Ryan were extremely helpful in regards to my recent YSL bag purchase, which is gorgeously fabulous in every way! The bag is in stunning condition and with the added bonus of verification, it was a completely stress free experience. Prompt and secure delivery too. I will DEFINITELY be back! 10/10 🤩

June 5, 2025
Unprompted review
Bells & Whistles Luxury logo

Reply from Bells & Whistles Luxury

Thank you so much for your lovely words, Louise! We're so grateful and it’s always a pleasure, we can’t wait to welcome you back again soon!

Many thanks,
Bells & Whistles Luxury

Rated 5 out of 5 stars

Simply the best designer reseller

I can't praise this company enough. I've sold a few items to them and the service is superb, offering fair prices, free postage and super fast payment. The quality if the bags and accessories they sale are also fantastic and they offer the highest level of customer service. A great many preloved sellers could learn from their example.

June 2, 2025
Unprompted review
Bells & Whistles Luxury logo

Reply from Bells & Whistles Luxury

Amanda, this means so much to us! Thank you for your wonderful review and we look forward to welcoming you back again soon!

Many thanks,
Bells & Whistles Luxury

Rated 5 out of 5 stars

Bells & Whistles Luxury are a great…

Bells & Whistles Luxury are a great company, Sian is a pleasure to work with!

May 7, 2025
Unprompted review
Bells & Whistles Luxury logo

Reply from Bells & Whistles Luxury

Thank you for taking the time to leave us a review James! We equally enjoyed working with you and sure we will continue to do so in future!

Many thanks,
Bells & Whistles Luxury

Rated 5 out of 5 stars

Amazing bag and service

Extremely happy with the gorgeous Dior bag which I bought from Bells & Whistles Luxury, condition exactly as described. Very fast delivery.
Thank you so much Sian and Ryan for your great service!
Will definitely be back and recommend to my friends!

April 1, 2025
Unprompted review
Bells & Whistles Luxury logo

Reply from Bells & Whistles Luxury

Thank you so much for your lovely review, Tiziana! We’re delighted you’re so happy with your Dior bag and our service. Your recommendations truly mean the world to us and we can’t wait to welcome you back again soon!

Many thanks,
Bells & Whistles Luxury

Rated 5 out of 5 stars

What an amazing company

What an amazing company, Bells and whistles far surpasses every preloved company I’ve ever dealt with! This month I have purchased a beautiful prada bag that is exactly as described, coming with an entrupy certificate for added reassurance. All my messages were answered straight away with all the details I needed. My bag came the next day, wrapped carefully and securely. The ordering and the selling process is super duper quick and easy! I’ve sold two bags so far and both experiences were very straight forward. The payment was sent straight to my account the same day they received the bag (no waiting around at all!) Sian is so lovely, it’s like dealing with a friend rather than a company just after your money. Thank you Bells and whistles I really do appreciate your help with my handbag buying and selling this month. I have already recommended you to my friends and family, hopefully I will be back soon once I’ve saved up again!

January 21, 2025
Unprompted review
Bells & Whistles Luxury logo

Reply from Bells & Whistles Luxury

This review honestly made our day, thank you Hannah! It means so much that you’ve trusted us with both buying and selling your beautiful pieces. It really is always such a pleasure!

We’re incredibly grateful for your kind words and for recommending us to your friends and family. We can’t wait to welcome you back again soon!

Many thanks,
Bells & Whistles Luxury

Rated 5 out of 5 stars

perfect perfect perfect!

I recently bought a bag and it was perfect! The condition was exactly as described, the whole process was so easy and the customer service was 10/10. This was my first luxury bag purchase and it was extra special! Thank you again!

November 10, 2024
Unprompted review
Bells & Whistles Luxury logo

Reply from Bells & Whistles Luxury

Thank you so much for your lovely review, Megan! We’re absolutely delighted to have been part of your first luxury bag purchase! We’re thrilled everything went perfectly, from the bag’s condition to our service. We can’t wait to welcome you back for your next piece!

Many thanks,
Bells & Whistles Luxury

Rated 5 out of 5 stars

Such amazing service

Such amazing service! From such an easy order process, quick communication and even quicker delivery (next day by 1pm) just wow! Highly recommend.

November 21, 2024
Unprompted review
Bells & Whistles Luxury logo

Reply from Bells & Whistles Luxury

Thank you so much for your kind words! We’re absolutely delighted to hear you had such a positive experience with us! We look forward to welcoming you back again soon.

Many thanks,
Bells & Whistles Luxury

Rated 5 out of 5 stars

Amazing!

I love buying preloved handbags and have for a while.
I come across bells and whistles luxury by luck from browsing on Instagram and wow! I don’t think I will shop anywhere else.
Sian is amazing at what she does she’s super helpful and the process of selling and buying has been so straight forward. Delivery was so fast I ordered and received my bag the next day. I’ve got a few bags from here now and they have all been perfect and exactly as described. Also sold a bag and the process was so simple sent off and money received within 24 hours. Would highly recommend Bells and whistles to anyone thinking of buying preloved or selling. I wish I had found them sooner. Thank you guys again.

August 28, 2024
Unprompted review
Bells & Whistles Luxury logo

Reply from Bells & Whistles Luxury

Hazel, thank you so much for your wonderful review! It really means such a lot to us! We’re absolutely thrilled that you discovered us and that you’ve enjoyed both buying and selling with us. It’s always such a pleasure and we’re really so grateful for your continued support! Thank you!

Many thanks,
Bells & Whistles Luxury

Rated 5 out of 5 stars

Great customer experience

5 stars customer experience. I love my new Prada bag and Sian was super helpful and efficient.

July 26, 2024
Unprompted review
Bells & Whistles Luxury logo

Reply from Bells & Whistles Luxury

Thank you for your lovely review, Marta! We’re thrilled you had a great experience with us and appreciate you sharing it. We look forward to welcoming you back soon!

Many thanks,
Bells & Whistles Luxury

Rated 5 out of 5 stars

Fabulous experience from a wonderful…

Fabulous experience from a wonderful small business. Their attention to detail when describing the beautiful Chanel bag I bought was second to none. Speedy delivery and I would highly recommend this company.

June 24, 2024
Unprompted review
Bells & Whistles Luxury logo

Reply from Bells & Whistles Luxury

Thank you so much for your lovely review, Denise! It really means such a lot to us and we so appreciate your ongoing support! Its always such a pleasure!

Many thanks,
Bells & Whistles Luxury

Rated 5 out of 5 stars
Bells & Whistles Luxury logo

Reply from Bells & Whistles Luxury

Thank you Michelle, we're so glad you had a great experience with us! We hope to see you back again!

Many thanks,
Bells & Whistles Luxury

Rated 5 out of 5 stars

A very pleasent experience from start…

A very pleasent experience from start to finish, Sian was very professional and personable, I wanted to make sure that my preloved rare Chanel bag was going to someone who would appreciate the beauty of it. It was an absolute pleasure and breath of fresh air to come across someone who has so much passion for what they do. I will definitely be using you again, highly recommend

May 15, 2024
Unprompted review
Bells & Whistles Luxury logo

Reply from Bells & Whistles Luxury

Sophie, thank you so much for your wonderful review and such kind words! That really is so lovely and it means the world to us, we so appreciate your ongoing support! We'll look forward to welcoming you back again soon!

Many thanks,
Bells & Whistles Luxury

Rated 5 out of 5 stars

Highly recomande

May 14, 2024
Bells & Whistles Luxury logo

Reply from Bells & Whistles Luxury

Thank you Alina, we're so glad you had a great experience with us! We hope to see you back again!

Many thanks,
Bells & Whistles Luxury

Rated 5 out of 5 stars

Amazing five star service

Amazing five star service, the most perfect place to find item that needs a new home. My Mulberry is perfect amazing quality and condition exactly as pictured. Delivery was super quick and the packaging was faultless down to the additional dust bag. Will absolutely be back for more and have recommend to many friends already.

March 21, 2024
Unprompted review
Bells & Whistles Luxury logo

Reply from Bells & Whistles Luxury

Thank you so much for your lovely review, Claire! We look forward to welcoming you back again!

Many thanks,
Bells & Whistles Luxury

Rated 5 out of 5 stars

Beautiful bag

Beautiful bag, (YSL Lou Lou) exactly as described. Fast, effective delivery. Would 100% buy again. Always a great selection to tempt me

August 1, 2023
Unprompted review
Bells & Whistles Luxury logo

Reply from Bells & Whistles Luxury

Thank you for your wonderful review! We’re thrilled you love your YSL Lou Lou and enjoyed the fast delivery. We can’t wait to tempt you with your next piece!

Many thanks,
Bells & Whistles Luxury

Rated 5 out of 5 stars

Amazing service and ran by such lovely…

Amazing service and ran by such lovely people!! I ordered my bag early one morning and it was shipped that day and arrived the following day. The bag is in great condition and was as described on the website. There was no original box or dust bag as described but they still provided their own branded dust bag which is really good quality.
Thank you so much!!!

March 8, 2024
Unprompted review
Bells & Whistles Luxury logo

Reply from Bells & Whistles Luxury

Thank you so much for your wonderful review, Abbi! We’re so glad you’re happy with your bag and that our branded dust bag was a nice touch too. It means so much to hear such kind words about our team too, thank you! We look forward to welcoming you back again soon!

Many thanks,
Bells & Whistles Luxury

Rated 5 out of 5 stars

5* all round

Bought a gold rare YSL Cassandra woc It’s absolutely gorgeous
Came so quickly (the next day) and the customer service is impeccable
It’s so nice to talk to someone who’s really enthusiastic about what they do and also super friendly and easy to talk to! Sian is such a pleasure to deal with and reply’s very quickly to any enquires. She also packaged my item beautifully! It made the experience that much better
I’ve also sold 2 bags here and the process is so smooth and quick. I got paid the day the bag arrived to them!
Gem of a small business run so well in my opinion.
I wouldn’t hesitate to buy/ sell from here again, highly recommended by me!

April 1, 2024
Unprompted review
Bells & Whistles Luxury logo

Reply from Bells & Whistles Luxury

Jas, its always such a pleasure! Thank you so much for your wonderful review and for your continued support, it really means the world to us! Thank you and we'll look forward to welcoming you back again soon!

Many thanks,
Bells & Whistles Luxury

Rated 5 out of 5 stars

In love with my YSL clutch bag

My husband surprised me at Christmas with a beautiful bag from Bells & Whistles! He said they gave honest advice and took the stress out of choosing the bag as a special Christmas gift for me. He didn't have to to shopping so it was a win win! My YSL clutch bag is just perfection and I love it so much! Highly recommend Bells & Whistles for their gorgeous selection of bags and their expert knowledge.

December 25, 2023
Unprompted review
Bells & Whistles Luxury logo

Reply from Bells & Whistles Luxury

Thank you for your lovely review! We’re thrilled your Christmas surprise bag was such a success and that you love your YSL clutch! It means so much to hear that our advice helped make the gift stress free and enjoyable for your husband too. We can’t wait to welcome you back for your next special piece!

Many thanks,
Bells & Whistles Luxury

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look