Belvilla Reviews 47,411

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 406 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent location of the accommodations, often highlighting their proximity to attractions, public transport, and local amenities like shops and cafes. The facilities are consistently described as great, clean, and well-equipped, with many appreciating comfortable beds, spacious layouts, and useful amenities such as kitchens and parking. Reviewers also commend the staff for being friendly, helpful, and responsive, often going the extra mile to ensure a pleasant stay. However, some customers experienced significant issues with the booking process, including unexpected additional fees, unconfirmed reservations upon arrival, or difficulties contacting support. A few other people also felt that while the overall quality was good, some minor aspects like uncomfortable pillows, lack of certain amenities, or noise from nearby establishments could be improved.

What people talk about most

Location

Customers consistently note positive experiences with location, frequently describing it as perfect, great,... See more

Facilities

Reviewers highlight positive aspects of facilities, often noting that apartments are well-appointed, clean,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and responsiveness. Many... See more

Quality

Users describe positive interactions with quality, frequently highlighting the cleanliness and comfort of the... See more

Booking process

Customers had ambiguous experiences with the booking process, with many finding it easy and straightforward,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The flat is located in Montmartre in what can best be described as the fabric district - including a five-story fabric store at the corner of Pierre Picard. Just a short walk to Sacre Coeur, we found... See more

Company replied

Rated 4 out of 5 stars

Physical layout was great with 4 bedrooms! Need to buy own paper towel, toilet paper, washer detergent. Check in system required you to get a key from a second location - which was a bit of a nuisan... See more

Company replied

Rated 4 out of 5 stars

We were a family of seven including children. Sleeping arrangements were good. Kitchen well equipped. Neighborhood is quiet and enjoyable to walk. Had a few toys available which was appreciated by... See more

Company replied

Rated 4 out of 5 stars

The apartment is great and great location and the owners are very friendly. Car parking can be directly outside the apartment but I wouldn't recommend using it as it is under a tree and your car wil... See more

Company replied


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

47K reviews

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Rated 4 out of 5 stars

Good location for the area and…

Good location for the area and activities we participated in. Description of the apartment lacked information on the number of stairs needed to access it. The apartment was on the fourth floor, no elevator.We had one family member who had hip difficulties, making the stairs cumbersome.

May 4, 2026
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Reply from Belvilla

Hi,

Thank you for your thoughtful feedback.

We’re very pleased to hear that the location suited your plans and that you were able to enjoy the area and your activities. At the same time, we’re sorry to learn that the lack of information about the number of stairs caused difficulties for your family member. We understand how important accessibility details are, especially when mobility is a concern.

Your feedback is very helpful, and we will make sure this information is clearly stated in the future description so guests can make fully informed decisions.

Thank you again for staying with us and we appreciate you taking the time to share your experience.

~Lene

Rated 4 out of 5 stars

Thank you

Co venient, clean, comfortable, quiet, nice indian restaurant.

May 3, 2026
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Reply from Belvilla

Hi,

Thank you for your lovely feedback!

We’re delighted to hear that you found the accommodation cozy, clean, comfortable, and quiet—just the kind of experience we aim to provide. It’s also great that you enjoyed the nearby Indian restaurant!

We hope to welcome you back again soon for another pleasant and relaxing stay.

~Kristine

Rated 5 out of 5 stars

This was a really great round floor…

This was a really great round floor apartment with all the amenities that we needed. Excellent communication and very helpful staff.

May 3, 2026
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Reply from Belvilla

Hi,

Thank you for your kind feedback! We’re delighted to hear that you enjoyed the ground floor apartment and found it well equipped with everything you needed. It’s also great to know that our communication and staff support met your expectations. We appreciate you staying with us and hope to welcome you again in the future.

~Kasper

Rated 1 out of 5 stars

SCAM - there is no refund made on free, fully refundable cancellations

I made a fully refundable booking on April 11th 2026 through the STAYZ platform in Australia. My credit card was debited within about 10 seconds. Belvilla requested I upload my photo ID to confirm my booking, which I did not want to do. I cancelled by booking and received a credit note by email stating I would receive a full refund. Four weeks later and several emails with Vrbo I have still not received my refund and Vrbo has requested I lodge a dispute with my credit card company. Belvilla has said it has attempted to refund me but my credit card company has said no attempted/declined transactions have been made. Why is this on me? Vrbo/STAYZ should be refunding my money and seeking reimbursement themselves. DO NOT BOOK with this company. You will not receive your refund.

May 4, 2026
Unprompted review
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Reply from Belvilla

Hi,

We would like to sincerely apologise for the inconvenience caused to you.

As checked, the refund has been processed from our end. Please note that it may take up to 7-14 working days for the amount to reflect in your account.

In case you have any further questions or require additional assistance, please feel free to contact us.

~Laura

Rated 5 out of 5 stars

Great experience

Great experience! Kind and welcoming host, great location, and wonderful stay! Highly recommend.

April 30, 2026
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Reply from Belvilla

Hi,

Thank you for your wonderful feedback! We are very happy to hear that you had a great experience and enjoyed the kind and welcoming host, the great location, and your overall stay.

We truly appreciate your recommendation and would be delighted to welcome you back again anytime!

~Frida

Rated 5 out of 5 stars

The Appartement was very nice and…

The Appartement was very nice and Clean. Everything seemed to be new and put together with a good taste. The kitchen was well equipped as well as the bathrooms. You did not hear much from other guests, so it was pretty quiet.

Also the location in the heart of the city was super and you could go everywhere you wanted within a short walking distance.

We loved to stay there and would like to come back.

April 29, 2026
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Reply from Belvilla

Hi,

Thank you for your wonderful feedback! We are very happy to hear that you enjoyed the apartment and found it clean, well-designed, and comfortably equipped. It’s great to know that the quiet atmosphere and central location made your stay even more enjoyable, with everything within easy walking distance.

We appreciate your kind words and would be delighted to welcome you back again anytime!

~Oliver

Rated 5 out of 5 stars

Fantastic!

It was a great experience! Beautiful accommodation, beautiful surroundings, and nice, hospitable, and helpful landlords. Had a truly fantastic week.

April 28, 2026
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Reply from Belvilla

Hi,

Thank you so much for your wonderful feedback! We're delighted to hear you had such a great experience and enjoyed the accommodation, the beautiful surroundings, and the warm hospitality. It’s great to know you had a fantastic week. We hope to welcome you back again soon!

~Clara

Rated 5 out of 5 stars

Great place to stay for a small group

The place was as advertised and well stocked. The beds were comfortable although the pillows were not. It was clean and adequate for our use. We would recommend a turn lock for inside the house rather than a keyed lock so that you could easily exit in the event of an emergency. We thought there was only one bathroom, but indeed there were 2. A full bathroom (3 piece) and a half bathroom (2 piece). This could be better explained in the description of the place.

April 29, 2026
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Reply from Belvilla

Hi,

Thank you for your detailed feedback! We’re glad to hear the property met your expectations overall, was well stocked, clean, and comfortable for your stay.

We also appreciate your helpful suggestions regarding the pillows, the door lock, and especially the clarity of the bathroom description. Clear and accurate information is very important, and we will take your comments into account to improve our listing details for future guests.

Thank you again for sharing your experience, and we hope to welcome you back in the future!

~Emma

Rated 5 out of 5 stars
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Reply from Belvilla

Hi,

Thank you for your kind feedback! We're glad to hear you enjoyed both the home and the surrounding area. We hope to welcome you back again soon!

~Laura

Rated 5 out of 5 stars

Nice quiet place and the host made us a…

Nice quiet place and the host made us a pie!

April 30, 2026
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Reply from Belvilla

Hi,

Thank you for your lovely review! We're so happy to hear you enjoyed the peaceful setting, and what a delightful surprise that the host made you a pie—that sounds truly special. We hope to welcome you back again soon for another relaxing and memorable stay!

~Kristine

Rated 5 out of 5 stars

I believe she was the owner of the…

I believe she was the owner of the place, I didn't really ask. But anyways, she is wonderful. And her place is clean. The view is amazing.

April 26, 2026
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Reply from Belvilla

Hi,

Thank you for your lovely review.

We’re delighted to hear that you had such a positive experience and that you found the host welcoming, the property clean, and the view amazing. It’s always wonderful to know when our guests feel comfortable and enjoy their surroundings.

We appreciate your kind words and hope to welcome you again for another memorable stay.

~Camilla

Rated 5 out of 5 stars

Cleanliness of the apartment

Cleanliness of the apartment

April 26, 2026
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Reply from Belvilla

Hi,

Thank you for your feedback! We’re glad to hear you were satisfied with the cleanliness of the apartment. We hope to welcome you again soon!

~Oliver

Rated 4 out of 5 stars

Good location & around the corner to…

Good location & around the corner to shops, bars & pubs. Was a little noisy in the mornings due to construction across the road. Apartment was good although lacking a microwave.

April 28, 2026
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Reply from Belvilla

Hi,

Thank you for your feedback! We’re glad you enjoyed the convenient location and nearby shops, bars, and pubs.

We’re sorry to hear about the noise from nearby construction—unfortunately, this is outside our control, but we understand it can affect your stay. We also appreciate your note about the missing microwave and will pass this on for review.

Thank you again, and we hope to welcome you back in the future!

~Clara

Rated 2 out of 5 stars

Issues with the booking confirmation

Issues with the booking confirmation. Had to call their indian call center often, till they handled it.

April 25, 2026
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Reply from Belvilla

Hi,

Thank you for your feedback. We’re sorry to hear you experienced issues with the booking confirmation and needed to follow up multiple times.

We’re glad our team was ultimately able to assist and resolve the matter, but we understand this should have been smoother from the start. Your feedback has been noted and we’ll work on improving the process to ensure a more seamless experience in the future.

~Clara

Rated 4 out of 5 stars

Location was perfect

Location was perfect. Clean. Comfortable. Safe. Great entrance directions provided

April 26, 2026
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Reply from Belvilla

Hi,

We are delighted to hear that you enjoyed the location, cleanliness, and comfort, and felt safe during your stay. Clear entrance directions are indeed important to ensure a smooth and pleasant experience from the start. Thank you for sharing your positive impressions with us.

~Adam

Rated 3 out of 5 stars

Clean but small

The apartment was very clean but small. The bedrooms have no closets or drawer space. The bathrooms have no counter space or hooks to hang anything. I would not recommend for two couples, two singles or one couple would be okay. If you're a larger person it will be a struggle. There's a flight of stairs to the apartment so heavy luggage is a challenge. The location is excellent as it is away from the tourist areas, with many local restaurants. We really enjoyed the location.

April 24, 2026
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Reply from Belvilla

Hi,

Thank you for taking the time to share your impressions. We are very pleased to hear that you appreciated the cleanliness of the apartment and the location with many local restaurants. We understand that the size and amenities of the apartment may not be ideal for everyone and appreciate your honest feedback. Your comments help us better inform future guests and meet their expectations. We hope you still had a pleasant stay and would be happy to welcome you again.

~Mark

Rated 4 out of 5 stars

Relaxed weekend away

Good communication, well organized. Everything is very clean and up to date. Very relaxed environment.

April 27, 2026
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Reply from Belvilla

Hi,

Thank you for your kind words! We are very pleased to hear that you were satisfied with the communication and organization, and that you enjoyed the cleanliness and relaxed atmosphere. Feedback like this motivates us to continue doing our best to provide unforgettable experiences for our guests.

~Adam

Rated 5 out of 5 stars

Location

Location, Location, Location. Everything you need to make your stay wonderful. is within an easy walk, bakery, restaurants metro and sites to see.

April 12, 2026
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Reply from Belvilla

Hi,

We are delighted to hear that you enjoyed the location so much and that everything you needed for a wonderful stay was within easy walking distance. We hope you had many great moments and look forward to welcoming you again soon.

~Mark

Rated 5 out of 5 stars

Great apartment and location

Great apartment and location! Good communication with the host company. There was a problem with the dishwasher and they sent someone to try to fix it right away.

April 20, 2026
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Reply from Belvilla

Hi,
We are delighted to hear that you enjoyed the apartment and its location, and that the communication with the host company was smooth. It's great to know that the dishwasher issue was promptly addressed to make your stay as comfortable as possible. We look forward to welcoming you again soon and wish you many more wonderful travels.

~Adam

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