BEAR - Uttoxeter Reviews 86

TrustScore 4.5 out of 5

4.6

33 High Street, ST14 7HN Uttoxeter, Staffordshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Some of the best coffee around. We visit the Derby restaurant when we are there. Great flavoured coffee and always hits the spot when using my Sage machine, good creama and not too bitter as some... See more

Company replied

Rated 3 out of 5 stars

Only gripe I really had was paying £2 for herbed mushrooms as an extra side, but I literally got 2 mushrooms with no butter, or herbs or anything. Just seemed VERY expensive for not very much. Apart f... See more

Company replied

Rated 5 out of 5 stars

Lovely atmosphere, beautiful coffee & cakes, friendly staff, variety of hot vegetarian foods. I would very much like the option to takeaway savoury food in the near future and use cash in addition to... See more

Company replied

Rated 5 out of 5 stars

I love Bear, the coffee is great, the staff are friendly and accommodating, the menu always offers a great range of high quality food. I especially love the fact that the first Bear was opened in my... See more

Company replied


Company details

  1. Coffee Store
  2. Breakfast Restaurant
  3. Brunch Restaurant
  4. Coffee Roasters
  5. Coffee Shop
  6. Coffee Wholesaler

Written by the company

BEAR is an award-winning independent brand offering an elevated coffee experience ‘in-store’ and ‘at home’.


Contact info

  • 33 High Street, ST14 7HN, Uttoxeter, Staffordshire, United Kingdom

  • 01889569360

4.6

Excellent

TrustScore 4.5 out of 5

86 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Always a warm welcome

Always a warm welcome, great atmosphere with fab coffee, cocktails and food too! Our go to place!

October 14, 2021
BEAR - Uttoxeter logo

Reply from BEAR - Uttoxeter

Thanks for the fab review! It's great to hear that you always enjoy your visits - we always love having you :) Can't wait to see you again soon!

Rated 4 out of 5 stars

Great friendly service as always

Great friendly service as always. A Bear day is a happy day 😄

October 14, 2021
BEAR - Uttoxeter logo

Reply from BEAR - Uttoxeter

Oh this is so great to read! Thank you for the lovely review. If you have any feedback to help us reach 5 stars next time, please let us know :) We're already looking forward to your next visit! :D

Rated 4 out of 5 stars

Lovely service and great food

Lovely service and great food
I wish there was more choice on the menu for evenings especially

October 14, 2021
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Reply from BEAR - Uttoxeter

Thanks for the review and feedback, Claire! I'll be sure to pass your comments on to the relevant people. :) Hope to see you again very soon!

Rated 3 out of 5 stars

Hot chocolate was very small for 3.60…

Hot chocolate was very small for 3.60 and half of it was bubbles not even milk, other than that the drinks are normally lovely

October 14, 2021
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Reply from BEAR - Uttoxeter

Thanks for taking the time to review us, however I'm sorry that you felt a little let down by the Hot Chocolate you ordered.

We source the ingredients we use from other sustainable businesses that allow us to track everything back to where it came from, and to work closely with our suppliers in maintaining the super high quality that we work hard to show in all of our products. Everything we serve is made fresh to order by our expert chefs and baristas, who we pay fairly for the hard work they put in.

Although we do our best to keep our prices as accessible as possible, they are calculated carefully to cover these costs as well as allowing us a little room to continue developing and growing as a business.

We really appreciate that our lovely customers may pay a little more to drink and dine with us than they would at the average chain coffee stores, but we like to think that knowing that everything has been made using the highest quality products, and the utmost care by fabulous people who are passionate about what they do makes it worth those extra few pennies!

I really hope that you'll come back again soon - we'd love the opportunity to restore your faith back to where it was before! :)

Rated 5 out of 5 stars

Love visiting Bear

Love visiting Bear. The atmosphere is always friendly and upbeat. The staff are fabulous and nothing is too much trouble. Plus of course the food and drinks are delicious 😊

October 14, 2021
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Reply from BEAR - Uttoxeter

Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :)

Rated 4 out of 5 stars

Only 4* this time

First review for Bear but not first visit. Normally a 5 * experience but this time a couple of things were not available. Still what we had was good and the place was busy but not the usual fantastic visit. Will be back again soon and sure 5* will be back.

October 14, 2021
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Reply from BEAR - Uttoxeter

Thanks so much for the great review, Alan! I'm sorry to hear that there were a couple of improvements to be made that would have made your visit more positive. We have been experiencing some supply chain issues, but I'm sure everything will be back up to scratch next time you visit. :) Already looking forward to seeing you again very soon!

Rated 5 out of 5 stars

I love BEAR

I love BEAR! It is my favourite coffee shop in the whole wide world...

October 14, 2021
BEAR - Uttoxeter logo

Reply from BEAR - Uttoxeter

Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :) Looking forward to seeing you again very soon!

Rated 5 out of 5 stars

Bear ,has always got a good atmosphere

Bear ,has always got a good atmosphere, friendly staff,and the latte is great .

October 8, 2021
BEAR - Uttoxeter logo

Reply from BEAR - Uttoxeter

Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :)

Rated 5 out of 5 stars

Fantastic all rounder

Friendly staff, excellent customer service, delicious food and drinks. Would fully recommend a visit here, it's s great place to grab a coffee, meet friends for lunch or go out for dinner and drinks.

October 8, 2021
BEAR - Uttoxeter logo

Reply from BEAR - Uttoxeter

Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :) Looking forward to seeing you again very soon!

Rated 5 out of 5 stars

The food is delicious and the customer…

The food is delicious and the customer service is really friendly. Comfortable places to sit with a lovely relaxing atmosphere.

October 7, 2021
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Reply from BEAR - Uttoxeter

Thanks so much for the great review! So pleased to hear that you had a fab time :) Already looking forward to seeing you again very soon!

Rated 4 out of 5 stars

Great value

Great value
The hot chocolate is better than at Starbucks and Costa. My husband loves the coffee to, good customer service and lovely staff

October 7, 2021
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Reply from BEAR - Uttoxeter

Thanks so much for the review :D Hope to see you again soon!

Rated 5 out of 5 stars

Visit Bear you will love it!

I have visited Bear in Uttoxeter on several occasions because I like it so much. The coffee is good and the food even better. There is always a nice atmosphere and the service from the friendly staff is always good.

October 7, 2021
BEAR - Uttoxeter logo

Reply from BEAR - Uttoxeter

Thanks so much for the review :D Hope to see you again soon!

Rated 5 out of 5 stars

Always friendly staff

Always friendly staff, great coffee, cakes and superb menu for breakfast, brunch and more.
A bonus I can also take my dog in there too

October 7, 2021
BEAR - Uttoxeter logo

Reply from BEAR - Uttoxeter

Thanks so much for the review :D Hope to see you again soon!

Rated 5 out of 5 stars

Great place to relax

Nice environment, staff always friendly, great service, quality coffee and food.

October 7, 2021
BEAR - Uttoxeter logo

Reply from BEAR - Uttoxeter

Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :) Looking forward to seeing you again very soon!

Rated 5 out of 5 stars

Love the Bear

Love the Bear! We've being going to the Uttoxeter branch since the day it opened. Just gets better and better. Great friendly staff, good coffee and excellent food. What more could you want! 😁

October 7, 2021
BEAR - Uttoxeter logo

Reply from BEAR - Uttoxeter

Oh this is so great to read! Thank you for the lovely review, we're already looking forward to your next visit! :D

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