Ben Buckler Boards Reviews 144

Unfortunately I bought the Boost Electric Fin, it worked once, then each time I tried to use it - it switches on but you cannot switch it off, you just go around in circles in the line up until the battery goes flat. Not a good fun product. I returned it to them and they referred me to the BOOST USA Terms and Conditions posted on their website. And now a month later they are ghosting me ... Australian consumer law is clear that the retailer is responsible for the products they sell, customers cannot be fobbed off to an overseas manufacturer. The fact that they have all the Terms and conditions listed for all their OS suppliers makes me think this is a deliberate ploy to avoid Australian Consumer Law.
"If the defect is significant (e.g., a major failure), you are entitled to choose between a refund or a replacement." ACCC.
This is disgraceful behaviour and they should be exposed.

I ordered a part for my Lacroix Lonestar esk8. I paid a premium for it, then paid even more to ship from Australiw to the USA. They sent me the wrong part, admitted to it, stated they reimburse me for all shipping charges. Once they had their wrong product back they only refunded me my initial purchase and shipping, not the 30.00 it took to return to them. They acknowledged in an email to me that they had sent the wrong part but that they could only refund me the money I spent initially, they couldn't do anything about the amount it cost me to return their part. This is a horrible way to do business.

The product is of good quality, initially I had some problems with shipping but Ben Buckler rectified the issue and I would buy from them again.

Board shipped in regular time however with incorrect accessory.
Company exchanged the item and corrected the error in due course. Customer service was average. No return email to enquiry.

Super service, super speed, super happy!

Excellent service - my order was posted out and I received it within 2 days.
Highly recommend.

I bought a super73 RX there and I’m fully satisfied.

great service, super fast shipment and the perfect wall hangers for my sons skateboards!

Great product range, fast delivery. Perfect!

The staff were amazing, went above and beyond to help me out. I will continue to shop with these guys and recommend them to everyone.

Great bunch of folks that are part of the communities that have come together for the products they sell. The team obviously love their products and are active users of it themselves.

Quick Delivery

Great online service. The product was exactly as described and delivery was fast.

Really helpful. Assisted over the phone with helping me choose the most appropriate e-board and helped work out payment methods. Quick delivery, friendly staff, awesome board!

Why did I give 2 stars, the ordering process and delivery is easy and fast which is great, but the product I received and fitted didn’t last one day so I emailed about the issue and got a response quickly, thought this would be easy resolution, responded to the reply more than once and haven’t heard anything, my issue isn’t resolved this is over 3 weeks since my last email leaving me very disappointed with the service

All good problem solved through good communication

Great service! Very helpful

Great service , always helpful

Great friendly service. Fast delivery of sup paddle board bag. Identified my order quickly and easily. Great job guys