UPDATE:....Got the app sorted....user error...and I'm putting down to age 🤣 Very easy process when phoning to arrange diagnostic tests. Staff were amazing and very empathetic. It reduces the stress... See more
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Review summary
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Received an appointment fairly quickly to see ENT consultant who recommended me for a head MRI being claustrophobic I was not looking forward to. I had nothing to worry about as staff were very suppor... See more
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I got an appointment quickly for a consultation & the consultant was very caring. The staff were lovely & the hospital was spotlessly clean. I was disappointed to learn that Benenden don’t do hip r... See more
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From first contact to seek assistant right through to seeing a Consultant, having an MRI any get the results were all done really quickly and I was extremely pleased with how smoothly everything went... See more
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Company details
About Benenden Health
Written by the company
At Benenden Health, we're not-for-profit and proud of it. What really makes us different is that we're run for our members, and everything we do is for our member community. We're on a mission to make private healthcare accessible to all, with affordable private healthcare services for less than £16 per person, per month.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Contact info
Holgate Park Drive, YO26 4GG, York, United Kingdom
- 0800 414 8004
- benenden.co.uk
4.7
Excellent
9K reviews
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Reply from Benenden Health
Hi Patricia, thank you for your positive feedback. We’re really pleased to hear you had a good experience and that our team made you feel well looked after.
Best wishes,
Benenden Health
Reply from Benenden Health
Hi there, thank you for your feedback. We’re really pleased to hear your appointment was easy to arrange and that everything moved quickly for you. We wish you all the very best in your recovery following your operation.
Best wishes,
Benenden Health
Reply from Benenden Health
Hi Tina, thank you for your feedback. We’re really glad to hear you had a quick and positive experience with our service.
Best wishes,
Benenden Health
Excellent in every aspect
Excellent in every aspect. Cannot fault the customer service or process in any way. Very good experience and definitely recommended.
March 4, 2026
Reply from Benenden Health
Hi Glenn, thank you for your feedback. We’re really glad to hear everything went so well and that you had such a good experience. Thanks so much for recommending us.
Best wishes,
Benenden Health.
First time I have used this service…
First time I have used this service after having payed into it for about 3 years, omly to be told they could not help with that particular ailment !!! What am I paying for I ask?
May 4, 2026
Reply from Benenden Health
Hi Iann, thank you for taking the time to share your experience. We’re really sorry to hear how disappointing this has been, especially as this was your first time needing to use the service. We understand how frustrating it can be to find that the condition you need help with isn’t covered. We aim to keep membership as affordable as we can for all our members, which means there are limits to the treatments and services we’re able to provide, and unfortunately not everything is included.
We do outline the details of our services including what we can and can’t help with on our website here: www.benenden.co.uk/health/healthcare/#!overview
Instead, if you’d like to talk this through further, our team would be happy to look into your situation. You can contact us on 0300 304 5700 or email Complaints@benenden.co.uk with your membership details.
Best wishes,
Benenden Health.
Great service
Great service. Quick to respond. Lots of information.
Verry happy with outcome and tratment
February 23, 2026
Reply from Benenden Health
Hi Helene, thank you for your feedback. We’re so pleased to hear you had a positive experience and that you’re happy with how your treatment has turned out.
Best wishes,
Benenden Health
Reply from Benenden Health
Hi there, thank you for your feedback. We’re really pleased to hear you found the service simple and straightforward — that’s exactly what we aim for.
Best wishes,
Benenden Health
Reply from Benenden Health
Hi there, thank you for your feedback. We’re sorry to hear your virtual GP appointment didn’t meet expectations and that the questions and responses didn't feel aligned.
We’ll take this on board as we continue to review and improve our service.
Best wishes,
Benenden Health
It was very friendly and efficient but…
It was very friendly and efficient but unfortunately I live too far away and there is no option to have treatment in other parts of the country
March 19, 2026
Reply from Benenden Health
Hi Ann, thank you for your feedback. We’re really pleased you found the service friendly and efficient. We’re sorry to hear the location didn't work for you and we weren't able to offer another alternative.
While we’re not always able to offer options in every part of the country, we’ll take your comments on board as we continue to review how we deliver our services.
Best wishes,
Benenden Health
Highly recommend
So pleased I am a Benenden member. They helped me when the NHS didn't.
April 23, 2026
Reply from Benenden Health
Hi June, thank you so much for your feedback. We’re really pleased to hear you value your membership and that we were able to support you when you needed it.
Best wishes,
Benenden Health
Reply from Benenden Health
Hi there, thank you for your feedback. We’re really glad to hear you had a positive experience and felt well looked after by our doctors.
Best wishes,
Benenden Health
Benenden Health has been very helpful…
Benenden Health has been very helpful on many occasions. Their procedure getting to the right, highly qualified consultants within a short time is painless. My last experience, a cataract operation, was no exception.
I was dreading the injection in the eye, but apart from a bit of pressure when the anaesthetic was administered, I didn't feel anything. The staff's behaviour at Kingsbridge hospital Belfast was professional, friendly and reassuring. I couldn't say anything negative about them or Benenden Health and have recommended Benenden Health to many people.
March 23, 2026
Reply from Benenden Health
Hi James, thank you so much for sharing such detailed feedback. We’re really pleased to hear we’ve been able to support you on a number of occasions and help you access the right care quickly.
We know that treatment can feel daunting, so it’s really important to us that our members feel comfortable and supported every step of the way. It’s great to hear your recent experience was such a positive one and that you felt reassured throughout.
Thank you for recommending us and we wish you all the best in your recovery.
Best wishes,
Benenden Health
Premium Health Care
Easy to use, fantastic service and affordable,I think everyone should join.
January 30, 2026
Reply from Benenden Health
Hi Allan, thank you for your positive feedback. We’re so glad to hear you’ve found the service easy to use and great value. Thanks so much for recommending us — we really appreciate it.
Best wishes,
Benenden Health
Professional consultants and nurses
Professional consultants and nurses, explained everything step by step.
March 27, 2026
Reply from Benenden Health
Hi there, thank you for your feedback. We’re really glad to hear you felt well supported and that everything was explained clearly by our team.
Best wishes,
Benenden Health
Surgical pathway
The whole pathway was amazing. Staff were kind, professional and knowledgeable. They came back to me the same day if I left a message. The phone call , a couple of days after surgery was very reassuring. I would definetly recommend
March 17, 2026
Reply from Benenden Health
Hi Marian, thank you for taking the time to share your feedback. We’re so pleased to hear you had such a positive experience and felt supported from start to finish. It’s great to know our team made you feel reassured and well cared for. We really appreciate your recommendation, and we wish you all the very best with your recovery.
Best wishes,
Benenden Health
My first use of Benenden after 50 years membership was all I hoped it would be.…
My first use of Benenden after 50 years of membership proved just how reassuring membership is.
An annual EGG showed an irregularity in my heart. Suggested investigation would mean a 40 week wait for a hospital appointment.
Benenden's diagnostic service enabled me to get monitored, tested, further diagnostic tests and diagnosis within 60 days.
May 17, 2026
Reply from Benenden Health
Hi John, thank you so much for sharing your experience, and for your many years of membership with us. It really means a lot to us to support long-standing members like you.
We’re so pleased to hear we were able to help you get the tests and answers you needed without a long wait, and that our diagnostic service could provide reassurance when it mattered most.
Best wishes,
Benenden Health
Referral for diagnostic tests was…
Referral for diagnostic tests was accepted without queries. Also, the GP advice about a different matter was helpful.
April 20, 2026
Reply from Benenden Health
Hi there, thank you for your feedback. We’re really pleased to hear you had a positive experience with our team and that accessing our services felt straightforward.
Best wishes,
Benenden Health
The Benenden experience
Clear information of how to make a claim and very helpful ,totally affordable and the staff make you feel cared for ,overall brilliant.
February 5, 2026
Reply from Benenden Health
Hi Christine, thank you for your positive feedback. We’re so pleased to hear you found the process clear and easy to follow, and that our team made you feel cared for along the way. Making sure our members get great value really matters to us, so it’s lovely to hear you feel you’re getting that.
Best wishes,
Benenden Health
Very efficient and easy to see someone…
Very efficient and easy to see someone quickly.
When you are in a lot of pain it is essential.
April 14, 2026
Reply from Benenden Health
Hi Patricia, thank you for leaving your feedback. We’re really pleased we could help you be seen quickly. Getting timely support, especially when you’re in pain, is so important, so it’s great to know this made a difference.
Best wishes,
Benenden Health
Very pleased with quick service.
Quick turnaround for appointment and diagnostic result. Consultant was lovely; explained what would happen and my options. Clinic was exceptionally clean & tidy and wait time was minimal. Very pleased with service.
March 11, 2026
Reply from Benenden Health
Hi there, thank you for your feedback. We’re really glad to hear everything felt smooth and straightforward for you, and that you felt comfortable and well looked after along the way. It’s great to know you had such a positive experience.
Best wishes,
Benenden Health
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