Good product and delivery but not so good at the paperwork. Requested vat invoice by phone and email on numerous occasions. Promises made but still waiting 3 weeks later! Latest update, issue has n... See more
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See what reviewers are saying
Bought N95 mask from Benessence in June2020, out of ten masks ordered, one mask seal was broken. However, the product was delivered on time. The company apologised and refunded my money.
Excellent products, great value for money. Customer service staff couldn’t be more helpful. So why only 4 stars? Because DPD who deliver for Benessence are hopeless. They claimed to have tried to deli... See more
I am afraid disappointing The spray had leaked over the box
Company replied
Company details
Written by the company
We want to build a better world. Our products have their origin right here. All based on pure Aloe Vera that is grown and processed entirely in our Molise, a genuine and uncontaminated land. A process that takes place in harmony with nature and without any animal testing. Nutrition, supplements, hygiene and cosmetics: all high-quality products at the right price, so that they can be accessible to anyone. Because if each of us can improve their lives by taking care of themselves naturally, our world will also become a better place. We believe it, and you? What we believe in HONESTY It has always been the most important value. Which is why on the labels of our products you will only read the truth, without any hidden secrets. Because your trust is the only thing that matters. PERSEVERANCE What kept us going and building this company? What we will keep on doing tomorrow and the day after, because our goal is to let everyone know the benefits and power of Aloe. VITALITY Add life to your days: that's exactly what we aim for, offering you healthy habits and natural products. If you change, the world around you will change too. CARE We take great care of those who choose our products, giving them a green caress, a treasure chest of well-being, a natural cuddle. SERENITY Appreciating the simple things is what characterizes us and you, too. We want you to have quick and easy health and beauty rituals which will improve your days.
Contact info
41 Clanricarde Gardens, W2 4JN, London, United Kingdom
- 020 8016 2220
- hello@benessence.co.uk
- benessence.co.uk
2.6
Poor
427 reviews
Hasn’t replied to negative reviews
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Goods arrived well packed.
September 23, 2020
Unprompted review
Was unable to use the discount code . Damaged goods
Initially a few. Issues with the order and use of the discount code but the company immediately responded with great customer service, more than making up for their initial error. Well done 👍 recommended
September 23, 2020
Unprompted review
Reply from Benessence
Dear Mr Harminder,
We are really sorry for the inconvenience.
Unfortunately we didn't receive your email, I can confirm you that we authorized a new shipment for your damaged items. I hope We managed to solve the issue.
Many apologies again, wishing you a great day,
Best regards
Alessandra
Excellent value for a quality product
Excellent value for a quality product. Excellent service too.
September 23, 2020
Unprompted review
Great product, spot on delivery
Great product, spot on delivery, have ordered previously and will order again.
September 23, 2020
Unprompted review
Good product and delivered on time.
September 21, 2020
Unprompted review
Hand Sanitizer
Great Delivery, great price, great product. Very pleased.
September 18, 2020
Unprompted review
Good Quality
Good Quality, Good Service, Good Price. Very professional.
September 13, 2020
Unprompted review
Great customer service
Great customer service, delivery and products!!
September 13, 2020
Unprompted review
Very fast delivery
Very fast delivery. I thought that the price was good before it was reduced but is now excellent value for money. Good stuff, have purchased before but this lot is for son to take back to uni with him.
September 13, 2020
Unprompted review
Excellent service!
Excellent service!
The hand sanitiser is fantastic, very reasonably priced & next day delivery. However, on this occasion it was going to be a day late (not a problem for me) & the company rang me to explain & apologise! Not needed but appreciated. Highly recommend
September 11, 2020
Unprompted review
Excellent products and service!
I have bought the aloe juice with blueberries, make up remover and the all purpose disinfectant and have found all 3 unrelated products to be excellent. This gives me faith to continue to purchase from this company and try other products they sell.
If I had one criticism it would be that some products that are out of stock seem to remain so for prolonged periods. For myself I am waiting for the aloe juice with goji berries to be available again as I’m keen to try this combination.
September 11, 2020
Unprompted review
A great product at a very reasonable…
A great product at a very reasonable price. I bought some for the rest of my family - perfect for the girls going back to Uni as they can refill the smaller bottles from the larger economy size. Ordering is simple and delivery fast and reliable.
September 8, 2020
Unprompted review
hi your aloe vera juice its so good,i…
hi your aloe vera juice its so good,i enjoyed,i will order again same product for my brother. thx a lot
September 7, 2020
Unprompted review
Excellent products and swift delivery…
Excellent products and swift delivery every time.
September 6, 2020
Unprompted review
Excellent products - Hopeless carrier
Excellent products, great value for money. Customer service staff couldn’t be more helpful. So why only 4 stars? Because DPD who deliver for Benessence are hopeless. They claimed to have tried to deliver the parcel and failed, so left a card. However we were in, and no one called, and no card left. The delivery photo looks like a thumb over the camera lens. Benessence tried to call local depot -no reply. Eventually organised to collect from local pickup point following day - parcel has large hole in it and one bottle of cleaner has been damaged. The unreliability of the carrier would make me not buy from Benessence again which is a real shame. An online supplier is really sadly only as good as the delivery partner it selects.
September 4, 2020
Unprompted review
Excellent products, well recommended !
Thanks to Benesence team for their selling products .
This was my 2nd order with them and again...very happy with my purchases.
Kind Regards
September 3, 2020
Unprompted review
First Class
Superb service in every way. Will definitely use this company again
August 31, 2020
Unprompted review
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