Love them! I’ve ordered several rugs and love them all. The Moroccan shag rugs are amazingly soft and thick. They clean very easily—my dog threw up on one and it cleaned up with a rag and water. Th... See more
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See what reviewers are saying
My boyfriend and I had been looking for a living room rug for months. Came into Benisouk, and Younes was super helpful and very knowledgeable. Gave us the breakdown on the different varieties/styles f... See more
We just purchased the most luscious rug from Benisouk! Younes was so helpful in explaining the uniqueness of the rugs based on the different tribes who made them. We learned so much! And the rug we ca... See more
I’ve ordered custom rugs from multiple artisans over the years, and the wool shag rug that was crafted for me was hands-down exceptional quality, and exactly what I wanted. The team at Benisouk brough... See more
Company details
Written by the company
At Benisouk, we bring the timeless art of Moroccan craftsmanship to homes worldwide. Focused on authenticity, our collection includes handcrafted rugs, brass lighting, dinnerware, and more, all made by skilled artisans from the Atlas Mountains of Morocco. Each piece tells a story, carefully crafted using traditional methods passed down through generations. Our mission is to celebrate Moroccan heritage while offering unique, high-quality products that add beauty and warmth to every space. We believe in the beauty of preserving Moroccan heritage while offering functional, high-quality products that elevate any space. From vibrant rugs that add warmth to your living room to unique ceramics that celebrate Moroccan artistry, every item in our collection is a testament to the passion and skill of its maker. As we continue to grow, we are proud to share these beautiful traditions with our global community, offering not just decor, but a connection to the rich history of Morocco. With Benisouk, you’re not just purchasing a piece for your home — you’re embracing a story of craftsmanship and culture.
Contact info
7407 Beverly Blvd, Los Angeles, CA 90036, 90036, Los Angeles, United States
- (424) 413-6842
- contact@benisouk.com
- benisouk.com
4.3
Excellent
665 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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Fraudulent Company. Do not risk your money!
Fraudulent Company! Buy from somewhere else as it's not worth the risk that you will end up with a damaged rug that they will then charge you $1000 to cover return fees.
I bought a vintage rug and it is clearly water damaged (discolouration covering 1/3 of the top and underside of the rug) and badly stretched out in the water damaged section leaving large bumps across the rug and it won't flatten out. Did not look like the images AT ALL. The photographs are professional images and the colours have been enhanced and any damage hidden.
After sending photographs to the contact email and detailing the damage they informed me that water damage is simply viewed as a normal imperfection in their vintage rugs. They have since told me that in order to return the water damaged rug I will need to pay $1000 (Australian dollars) in postage fees.
They will assuredly reply to this with a generic reply below stating that imperfections are normal in their vintage rugs and that this makes them unique and one of a kind. So unless you want a uniquely water damaged rug don't buy from this company!
If you are not willing to risk your money on buying a water damaged rug that can't be returned without having to pay almost the cost of the rug in the first place....buy somewhere else.
Massive BUYER BEWARE!!!
January 3, 2023
Unprompted review
Reply from benisouk.com
Dear Chelle,
First, we are sorry to hear that you are not satisfied with our products or our return policy.
Based on a large number of positive customer reviews, Benisouk is a trustworthy retailer. We pledge to provide the best customer service while providing Moroccan goods of the highest calibre. Vintage rugs often show imperfections from colour fadings to irregular shapes. To make sure that they are as accurate to reality as possible, all products are expertly photographed with attention to every detail. We understand that not all customers can be satisfied with our products, since we provide free international shipping, we are required to impose fair return fees that vary according to the country of origin.
As per our return policy : All returns must be postmarked within fourteen (14) days of the delivery date. To return an item, please email our customer service at aftersales@benisouk.com to obtain a Return Merchandise Authorization (RMA) number. After receiving your RMA number, place the item securely in its original packaging, or similar, with all original tags attached.
For US customers: You’ll receive the return address to our US warehouse with the return confirmation email. As soon as you ship the item, you must send us the tracking number.
For international customers ( your case ) : You can contact our customer service at aftersales@benisouk.com to receive a shipping fee estimate and your prepaid shipping label. You can take care of the return using the carrier of your choice, you’ll receive the return address with the return confirmation email. You can read our full return policy here: https://benisouk.com/pages/shipping-returns
We have checked with customer service in your case, and you have been advised of fees before proceeding with the return. The return fee estimation is always sent before hands and we always deduct the exact amount to avoid any unwanted surprises.
We hope your experience will be better with Benisouk.
The Benisouk team
Issue with customer service
Update 12/14/22 - they finally reached out indicating that my emails went to their spam folder, which of course is possible, but it does not explain why my calls to their support center went to a voicemail and my messages remained unanswered. Also their messaging option on their website seems not to be working either.
Once they responded my order was shipped and is in transit. I changed my 1 star review to a 4 star review.
Below is my initial review:
I have yet to hear from customer service about my order ship status for an order I placed 7 days ago. They promised delivery within 4 business days. I have called and written emails and send messages via the message portal on their website. ZERO response. I now regret placing this order!
I am writing this review with the hope that I get a response to my inquiries from their customer service „department“, as it appears that they are checking and commenting to the reviews here with more expediency than their inbox!
December 10, 2022
Unprompted review
Reply from benisouk.com
Dear Sylke,
We are sorry to hear that you are not completely satisfied with the service provided on this occasion,
I checked the customer service and they promptly replied to all your requests . Sometimes emails go to Spam so I advise you to check your junk email.
We also raised your case as high priority with logistics and you should receive an update from them shortly.
We're sorry about the delay and will definitely make it up to you in the future.
The Benisouk team
My beautiful vintage rug.…
I was thrilled to receive my beautiful vintage rug from Benisouk. It was every bit as gorgeous as I had hoped and I love the fact it is unique.
Benisouk confirmed my order right away, kept in touch and asked me to contact them if I didn’t receive it on time. Very good and friendly service.
Thank you.
December 8, 2022
Unprompted review
The quality of the rugs is superior
The quality of the rugs is superior! The blankets and pillows are great, too.
November 21, 2022
Unprompted review
I would not order from this company
I would not order from this company for many reasons: the photographs of my rug were not true to life; customer service was slow and unclear when I wanted to return the rug; the rug was faulty and I still had to pay return fees; it is not obvious that return fees are not covered when it is an online store. My return came to £145 - almost half of the value of the rug itself. A bad experience and I would not recommend or order from this retailer again.
December 5, 2022
Unprompted review
Reply from benisouk.com
Dear Jade,
First off, we want to express our regret that our products was not up to your expectations
Benisouk is a trustworthy retailer working with hundreds of artisans across the Atlas Mountains. We pledge to provide the best customer service while providing Moroccan goods of the highest caliber. To make sure that they are as true to reality as possible, all products are professionally photographed.
We investigated your case , based on your photographs we detected untied fringe .This is not considered as a damage since you can tie it or untie it how you please.
As we offer free shipping worldwide , we are in obligation to charge for return as we want to be fair to our artisans as much as much as we are fair to our clients.
According to our return policy:
Postmark deadlines for all returns are fourteen (14) days after the delivery date.
For a Return Merchandise Authorization (RMA) number, send an email to aftersales@benisouk.com to contact our customer care.
As per our return policy :
All returns must be postmarked within fourteen (14) days of the delivery date.
To return an item, please email our customer service at aftersales@benisouk.com to obtain a Return Merchandise Authorization (RMA) number. After receiving your RMA number, place the item securely in its original packaging, or similar, with all original tags attached.
For US customers:
You’ll receive the return address to our US warehouse with the return confirmation email.
As soon as you ship the item, you must send us the tracking number.
For international customers ( your case ) :
You can contact our customer service at aftersales@benisouk.com to receive a shipping fee estimate and your prepaid shipping label.
You can take care of the return using the carrier of your choice, you’ll receive the return address with the return confirmation email.
You can read our full return policy here: https://benisouk.com/pages/shipping-returns
We have checked with customer service in your case, and you have been advised of fees before proceeding with the return.
The return fee estimation is always sent before hands and we always deduct the exact amount to avoid any unwanted surprises.
Our policy is centred on transparency and our priority is to satisfy our customers.
We hope we will make it up to you in the future !
Benisouk
Very good service prompt delivery goods arrived on time
I love my beautiful hand made rug and matching large floor pillow . Delivery was on time and service excellent. I definately will purchase from benisouk again ...
December 2, 2022
Unprompted review
One of a kind
The description, photos and background story really helped sell me on the rug without even seeing in person. Shipping was fast and the rug arrived in good condition. It is really beautiful and the vibrant colors bring my living room to life. Because it is vintage condition, I found a couple hairs on it. Regardless, I really liked the rug and would rather purchase a vintage piece than new production from a generic store.
November 27, 2022
Unprompted review
Benisouk rugs have a beautiful home…
Benisouk rugs have a beautiful home made texture and the colours really light up any space. The rugs arrived very quickly and were well packed and exactly as they appeared online.
September 26, 2022
Unprompted review
The 2 rugs we bought are beautifully…
The 2 rugs we bought are beautifully made with an absolutely stunning, unique design.
Such an earthy bohemian look that we are happy with. Looks better in real life then the pics.
September 1, 2022
Unprompted review
Good looking pillow case
They shipped my pillow case fast. I think it took 2 weeks in transit to reach NYC. The floor pillow was exactly as described. I was happy with the quality.
August 26, 2022
Unprompted review
Great selection
Great selection. Cool designs. Fast shipping. And everything looks unique. Will buy from again.
September 15, 2022
Unprompted review
The rug we got is gorgeous
The rug we got is gorgeous. So soft and really one of a kind. It arrived quickly and with little fuss. Would recommend.
September 12, 2022
Unprompted review
Rug received in a few days from…
Rug received in a few days from Casablanca! the product did NOT present like the photos on the online shop ar all.I requested to return the item I was told the cost is $455 aud. 90% of the cost the entire purchase. These guys fraudulent, do not buy from them!!!
November 17, 2022
Unprompted review
Reply from benisouk.com
Dear Kirsty,
First of all, we are sorry to hear that you are not satisfied with our products and our return policy.
Benisouk is a genuine store based on hundreds of reviews from satisfied clients. We’re committed to offering high-quality Moroccan items with the best service possible. All products are taken professionally to ensure that they are as close as possible to reality.
Since we offer free worldwide shipping, we are an obligation to charge a reasonable amount for return fees depending on your provenance country.
As per our return policy :
All returns must be postmarked within fourteen (14) days of the delivery date.
To return an item, please email our customer service at aftersales@benisouk.com to obtain a Return Merchandise Authorization (RMA) number. After receiving your RMA number, place the item securely in its original packaging, or similar, with all original tags attached.
For US customers:
You’ll receive the return address to our US warehouse with the return confirmation email.
As soon as you ship the item, you must send us the tracking number.
For international customers ( your case ) :
You can contact our customer service at aftersales@benisouk.com to receive a shipping fee estimate and your prepaid shipping label.
You can take care of the return using the carrier of your choice, you’ll receive the return address with the return confirmation email.
You can read our full return policy here: https://benisouk.com/pages/shipping-returns
We have checked with customer service in your case, and you have been advised of fees before proceeding with the return.
The return fee estimation is always sent before hands and we always deduct the exact amount to avoid any unwanted surprises.
We hope your experience will be better with Benisouk.
The Benisouk team
Love my pillow cover and rug!
Love my pillow cover and rug - vibrant colors, high quality, durable, no shedding. Can’t wait to order more!
September 16, 2022
Unprompted review
Love my two rugs
I have ordered two rugs and been happy with both of them. The second one took a long time to make but the communication was wonderful every step of the way. I’m happy to be supporting a company with a good cause.
September 12, 2022
Unprompted review
Beautiful Moroccan rug! Great Service...
Our beautiful vintage Moroccan rug arrived only five days after we placed the order. The website image matches the colors and condition. When we had an issue with or email address, a very nice person answered the phone and immediately helped fix the problem. We love Benisouk so much that we just ordered two poufs and can't wait to get them.
September 13, 2022
Unprompted review
I purchased an order of 4 large rugs to…
I purchased an order of 4 large rugs to Vietnam and was very satisfied with the actual pieces when it arrived. The pictures on website were faithful and authentic. Shipping was very quickly too. Can't highly recommend enough.
August 18, 2022
Unprompted review
Good service and beautiful items
I have found beautiful items that will perfectly fit to any modern style. Glad to be their customer and will definitely use their service in the future.
August 12, 2022
Unprompted review
These guys are legends. The best!
Not only does Benisouk has the most unique and gorgeous rugs ever, but they also shipped fast and have been great to work with overall. The rug game can be super shady, so we're thrilled to have purchased five rugs at this point, and it's been smooth sailing all the way.
August 9, 2022
Unprompted review
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