Bentleyhurst Reviews 6

Lovely dealings with a young lady named poppy she was super helpful polite and very professional I would definitely recommend yourselves to others

We engaged this agency to sell our property, but it turned out to be a complete waste of time. They claimed to have found buyers, but throughout the process, their follow-up was poor, unclear, and unprofessional. After months of delays and vague responses, they suddenly informed us that the buyers had withdrawn — costing us multiple opportunities.

They kept blaming missing documents when we had already submitted everything promptly. Their staff seemed to always be on leave, and whenever we asked about the buyer’s progress or contract signing, they gave excuses instead of real answers — one moment it was “family issues,” the next it was “the buyer is unsure,” the lawyer is not ready to sign because of our lawyer's attitude or even blamed us again for supposed documentation problems or contradictory.

The whole process lacked transparency, responsibility, and efficiency. They wasted our valuable time and showed no real intention to resolve problems or act in our best interest.

We will never work with them again and strongly advise anyone serious about buying or selling property to think twice before using this agency.

Crap got told of landlord I could have it
Soon as I ring they say its gone very shoddy

Be aware, I was given a property, that was self-managed by an overseas landlord. NEVER fall for such a set up! I was given keys to a property that was not fit for human habitation. (1) The electricity was a prepaid meter with 20£ debt on it, (2) there were many personal items from the previous tenant that had not been cleared out, (3) the washing machine still had clothes in it, (4) the dishwasher was out of order and a leaky pipe under the kitchen sink, (5) the walls were filthy, (6) there was still a lot of food in the kitchen cabinets, (7) balcony door was broken which then blew open during the coldest night in the UK and could not be closed properly, (8) the bedframe was broken and to cap it off (9) the bedding on the bed was stained and smelly and the mattress was stained too. Although the property was self-managed from the landlord, you think that for a ridiculously high agency fee of 550£ someone could have gone round to check the property before handing over the keys (especially as its literally a 5min walk from the agency). I have never experienced something so horrendous in my life and question the professionalism of this letting agency. They might be so caught up on buying and selling properties that rentals get neglected. Their practice may be legal (I’m uncertain it is), but it is definitely NOT ethical. Acting as an agent to rent substandard properties they have not checked themselves is simply bad business practice and certainly not worthy of a good reputation. Refusing to refund the fee for this malpractice, even after the landlord annulled the contract, is a disgrace. Refunding the agency fee would not necessarily set them back, as the agency could go after the landlord for this. When I moved in, the agency assured me that they have all of the landlord’s details, in case things went belly up. I was only given the email of the landlord. This puts me, and any potential future renter, in a vulnerable position to start with. So, if you do see a flat coming up in the Oxford Place property, stay away at all cost!

p.s. The agency is trying to rent out this flat again now. It seems like some work has gone into it, but do not be fooled! You will have to deal with all the landlords post as well and he will only deal with stuff at his convenience, not when you need it sorting out. Additionally, there is no latch on the door and it is only a very simple lock. I had serious security concerns the couple of nights when I was there. Do yourself a favour and stay away from 26 Oxford Place and any landlord who tries to self manage his property from oversea!

For photo evidence go to google maps, search for Bentley Hurst and look at the 1-Star review from "Gold Käfer".

Filled on line application form to book a valuation for Saturday 23/7/22 at 10 am.
Received email confirmation for appointment.
Nobody turned up, rang the office on Saturday morning No answer other than answering machine to leave details and a promise of a return call.
Zero response
Absolutely atrocious service.
It appears that the on line booking was missed and since receiving an apology from the manager and a new confirmation of a booked appointment for Tuesday.
I’ve upgraded my rating to show that the manager has sorted the issue out.
Thanks

I started renting a property through them in January 2021. James and Isabelle were very helpful and professional and I enjoyed dealing with them. Since being in the property any issues we have had have been dealt with in a professional and timely manner and they are always available to
Help. Would recommend James and Isabelle at Bentley hurst for sure. Thank you.