Berent Rent a Car Reviews 

Their entire fleet is made up of new cars. Although the quality is great, when you return the car be ready for a bill bill for very minor damage such as for hairline scratches or minor imperfections. We returned their brand new car (that we did not ask for) in top condition. However, there were a few small scratches that could have been easily buffed out for under €100 at a local shop. But- Berent quoted us for €980 damage because the car was “new” and that “gets factored in at a higher value for the damage”. They also told us that we would need to pay for the days that the car would be out of service at the body shop. They told me on a Wednesday, that the car would be out for at least one week until the following Wednesday. However, to our advantage, we accidentally forgot our Apple AirTag on the car key fob when we returned the car. That being said, we could track the car. On Friday (2 days later), the car was being rented out to another couple and was in the middle of Portugal. This was also confirmed by a representative at the Berent. They lied straight through their teeth and wanted to charge us almost €1.000 for something a little pebble on the god forsaken highways of Portugal could have caused. I have gone on to lodge a dispute with the company, however they declined for any communication regarding the matter. I am not in the process of working with the European Consumer Centre to mediate the claim and get my money back. Additionally, I will be pressing further legal action with a consumer arbitration group for automobiles in Portugal to ensure their unfair practices get taken down. Beware- and take photos of EVERYTHING- before you sign for the car.

Terrible, the worst experience I've ever had, since I've been traveling the world in a row for 1 year.
They left me and the other customers waiting at the airport for an hour and a half (1:30). The van that took us from the airport to the office took a long time. There was also no one from the company waiting for us at the airport to provide any assistance like all other companies do. Who supported us was an employee of another company who felt sorry for Berebt's unassisted customers.
When I called Berent, I got the wrong information.
Arriving at the rental store I received a bad service from Helder who was clearly in a bad mood and treated me very badly.
To make matters worse, I received a different car (inferior) to the contracted one and with tires with the wrong calibration.

The car was not delivered with a full tank, as it would be more convenient to not have difficulties when returning it.

Really run away from Berent. Upon arriving at Lisbon airport, I realized that there are more than 10 excellent rental companies that provide a much better service, with assistance at the airport and friendly staff.

Just returned from 2 week vacation in Portugal. We used Berent and they were perfect. We did not use the transfer from the airport as we stayed a few nights in Lisbon. The people We witnessed getting off the transfer while renting and returning seemed fine and not frustrated at all. The facility is very clean and modern, well lit and organized. Desk staff were pleasant and helpful. I'm sure some staff may be rude at times but so can customers, it's a stressful, complicated exchange, one should expect some stress in these situations.
No issues with the price. Car was clean and comfortable. Staff explained the car workings, like gas cap and type of fuel and how to contact them in case of emergency. I took picture during the walk-around even though there was nothing wrong with the car at all (silly of me now that I'm thinking of it).
Again, the staff working with me were great but others were a bit abrupt. I saw a customer get upset about the $ hold during the rental and argue rather aggressively with the other agent even though the website and contract were clear on this. Another tried to use a debit card to pay and should have known better IMO. My point is, customers can be rude too and we should all be more patient when traveling.
Car return was no issues with no hidden fees. Loved Berent and will definitely use them on our next trip!

We rented the car on the 17th September from Lisbon. The yung guy with a tattooed arm who was at the desk when we picked up the car was very rude and arrogant. At first he told us we need to pay double the agreed price because the driver lost his credit card. He said there's no way how he can change the name to me, but after I called Discovery Cars they did it within a minute. He obviously knew it could be done via Discovery Cars, but didn't tell us about it. He then blackmailed us saying he won't give us the car at all if he feels like it, because it's his choice if he wants to change the name on the booking.

I rented a car at Lisbon Airport. I could not find the representative. I waited for the shuttle for 45 minutes. When we got to their garage we waited more than 2 hours to get processed and get the car.
Extremely unfriendly staff.
We had to cut our trip short by 9 days because of a severe illness in the family.
We returned the car. Brent is not even answering my e mails. Discover cars says no refund, but try Berent who of course is still not answering e mails.
I have traveled the world and have never come across such bade service and inconsiderate people.
Moishe Chaimovitz
Canada

this company is a money scammer.
they come up with reasons to double the check.
also don't expect to be given the car you booked.

Very good experience with BeRent. Best prices compared with other rent-a-car. Nice and friendly staff.

I really had high hopes for BeRent, but they really let themselves down as soon as I stepped off the plane in Lisbon.

Shuttle bus nowhere to be found. Took a good 15 minutes of asking around, 10 minutes of calling their 'helpdesk' with nobody picking up, to finally get the shuttle.

After waiting 20 minutes in the foyer whilst agents stood around and chatted whilst 2 served, I was finally seen.

Seen to my wallet was, robbed of 171euros as part of an insurance scam the company carries out, despite Discover Cars (also avoid), claiming their insurance covered me. The agent denied me the dignity of actually reading my rental agreement.

Fleeced of my money, I was handed the keys to, in their own words 'a far superior Hyuandai Bacon', when a SEAT arona, a much better car that I'd driven before, was advertised. Inefficient, with settings faults that meant I had to reconfigure the car each and every time I drove it, it was a nightmare to get going everyday.

Getting back to the rental place, the second agent lays the first ones lies out for me. Showing me that the insurance was because I didn't want to pay the 350eur on a credit card, when I wasn't ever asked for that.

Despite emails to both BeRent and discover cars, I will not be seeing me money again.

Also, despite other companies offering an unlimited toll option, BeRent scam you with the illusion of one, which then becomes an extra €60 when you drop the car.

Just avoid them, don't be an idiot like me and look at the wrong BeRent on trust pilot before renting. Scam artists and thieves.

Be rent Rent A Car are criminals!
NEVER NEVER NEVER rent from Be rent Rent A Car.
Be rent Rent A Car staff are rude, lied and deceived me, and threatened additional fees "if I did not comply with them!".

This is a EXTREMELY BAD company! I wish there was a possibility to give 0 as a grade.
I rented a car for a month and when returned it was not "shiny", so they charged me 100$ fee for cleaning. They are also not in the airoport, as written and send a car to pick you up, I had to wait for 2 hours for them.
Their service was very bad. Not possible to reach them.
It is a "cheap" company, but turned to be very expensive. Just pay a little more to a reputable company and save a lot of misery (and eventually they will come up with some fee to charge you, so it will be even more expensive). Stay away from them.

This was the second time we have used BeRent (Lisbon office). First time we had a good experience, upgrade to a better car and no issues except a long-ish wait to collect the car. Second time we had a good car again but on return we had to wait a long time to return the car and when the staff member did the check he said that he would have to charge us 40 euros as there was sand in the boot! We had been to the Algarve so I imagine most people would return with some sand! He was very rude and had no interest in the fact that we were returning customers and would have used them again in August. We said that we would clean it ourselves and went to nearby garage and hoovered it out within 10 mins. Ridiculous charge for cleaning - we own a house in Portugal and rent a car on a very frequent basis, I have NEVER been charged for cleaning a car. The fact that the staff member was so rude and dismissive has definitely put us off using them again. He let the company down.