In my opinion, Bergfreunde.de is an excellent shopping site. They offer a good variety of items to choose from, and there’s always something on sale if you’re hunting for a deal. Their service is al... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I feel I can always trust Bergreunde to supply ordered goods in a secure and timely manner. On this occasion the products I ordered were not quite suitable for me despite my best research efforts on... See more
I have placed over 20 orders at Bergfreunde.eu. The last one was for a pair of Scarpa hiking shoes. Unfortunately they were too big and I had to return them. Very simple process with the practical onl... See more
Everything flawless. I've ordered scarpa shoes and black/desired color wasn't on the stock. Because I am impatient, I ordered other color and actually they were so fast to stock the black version, I h... See more
Company details
Information provided by various external sources
Climbing, mountaineering and hiking equipment
Contact info
Bahnhofstraße 26, 72138, Kirchentellinsfurt, Germany
- +49 7121 70120
- service@bergfreunde.eu
- bergfreunde.eu
4.5
Excellent
962 reviews
Replied to 51% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Store
Great selection, great prices, great service. Simply one of the best out there.
January 25, 2026
Unprompted review
Very good jacket
Very good jacket, nice cut, everything seems very well made but keep in mind it is not for very cold weather becouse the filling in the jacket is thinner
January 9, 2026
Unprompted review
Everything was as expected
Everything was as expected. All went smoothly.
January 13, 2026
Unprompted review
Quality goods
Quality goods can be found with good discounts. Delivery is efficient as well as returns and refund.
January 14, 2026
Unprompted review
Everything as expected.
Products as expected, delivery within the estimated time, orders well packaged.
I had to make a return, and the entire process went as indicated in the policies.
December 15, 2025
Unprompted review
Moderate price and fast shipping.
January 7, 2026
Unprompted review
Everything was okay and fast delve
December 13, 2025
Unprompted review
No answers about refund.
It was easy to buy but not to return. I returned Order number: 43161403 15 BUSINESS DAYS AGO. I ordered return label and items were sent back to their store. I see it was returned back to Bergfreunde on Dec 19 2025. Tracking number DHL 00340434647750208517. I asked this question about refund deadlines 5 times but still got nothing but same automatic robot answer.
December 19, 2025
Unprompted review
Reply from Bergfreunde.eu
Hello and thank you for your review!
We are sorry that there was a problem with your return.
As we sometimes receive a large number of inquiries, many topics are already answered with automated messages. Unfortunately, in some cases these do not address the core of the inquiry. In such cases, you can simply reply to the automated message and a human will take over your case.
We apologize if this was not communicated clearly enough.
As we can see, our customer service team has already explained the situation to you and arranged a refund. Unfortunately, there were some irregularities when booking your return.
We apologise for the inconvenience!
Best regards,
bergfreunde.eu
Great selection, very competitive…
Great selection and very competitive pricing
January 12, 2026
Unprompted review
quality outdoor gear
quality outdoor gear, always great service & fast delivery
January 10, 2026
Unprompted review
The delivery was quick and reliable
The delivery was quick and reliable. The product was exactly as expected
December 29, 2025
Unprompted review
Very slow order processing and shipping
I've been ordering from Bergfreunde for years and have never had issues before. However, in the last six months I've found their order processing and shipping speed is frustratingly slow.
My most recent order contains items I need for a holiday in two weeks. I figured two weeks time is more than enough for the items to arrive. Three days have gone by since I placed my order and Bergfreunde have still not processed the order, nevermind shipped it.
This is very frustrating and I now have to order backup items from another company to ensure I have the items for my trip.
January 7, 2026
Unprompted review
Reply from Bergfreunde.eu
Hello and thank you for your review!
We apologise for the slight delay in delivering your order. This was due to a high volume of orders at our shipping provider.
We are pleased to see that you received your parcel on 13.01.2026.
We apologise for any inconvenience caused!
Kind regards,
bergfreunde.eu
Bad review- issues with communication with Vanessa
I’m surprisssd I have to give this bad review. In my last 10 orders with you, everything was impecabile, until the last order which was cancelled and had an entire discussion with Vanessa regarding the invoice with company details. The company/ngo exist for 25 years in Romania and she tells me that she didn’t match the record for the adress in BZst, even I gave all the options I had for the adress. How should I know how is correct in Bzst? What fault do I have for proceeding this order?
Also the communication with her was very difficult. Almost every time she was telling me the same thing that. “I need your corect adress, and anytime you can private as an private person”
Really? You tell me I can order as a private when explicitly I mention I have to order as a company?
December 30, 2025
Unprompted review
Reply from Bergfreunde.eu
Hello Stefan and thank you for your feedback.
We are sorry that your order could not be processed in this case. The address associated with the provided VAT-ID could not be successfully validated by the German Federal Central Tax Office. Without a valid confirmation, we are legally not permitted to process an order without VAT. As a merchant, we are strictly bound by these legal requirements.
Even if this may have worked in the past, a new validation of the VAT-ID is legally required for every order without VAT. Previous successful validations cannot be reused.
We apologize for the inconvenience and thank you for your understanding.
Best regards, Die Bergfreunde
Straightforward, reliable
January 6, 2026
Unprompted review
nice order
nice order, good quality, friendly and helpful sustomer service
January 2, 2026
Unprompted review
High-quality discounted products
Fast delivery, fast returns and refunds, high-quality discounted products
December 15, 2025
Unprompted review
Excellent service and prompt delivery…
Excellent service and prompt delivery as always. Highly recommended it!
December 16, 2025
Unprompted review
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