Berkshire Grove Hospital Reviews 37

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

After spending time at Berkshire Grove Hospital, I left feeling incredibly grateful for the people who work there. Every member of staff I encountered — nurses, doctors, healthcare assistants, and... See more

Rated 5 out of 5 stars

Great service. The consultation with Fulvio was informative and honest he advised against some procedures I was interested in as, in his opinion, they would not have enhanced my looks. He listened t... See more

Rated 4 out of 5 stars

Feels like you are in a spa/beauticians with beautiful decor and a relaxing atmosphere. I was very stressed out on arrival for various reasons but not bring able to find it was one of them. I comm... See more

Rated 5 out of 5 stars

The team at Berkshire Grove are so attentive. They made me feel relaxed and looked after me very well after my procedure. Cannot thank them enough!

Company details

  1. Private Hospital
  2. Hospital
  3. Plastic Surgeon

Written by the company

Berkshire Grove Hospital is a luxurious destination hospital offering unmatched levels of care. At Berkshire Grove Hospital, every detail is attended to and we facilitate the highest levels of surgical care. Our partner surgeons are highly qualified and fully accredited, with many years of experience in procedures to improve body confidence. We offer an array of top surgeons for you to choose from, each with their own specialisations and expertise. A stay at Berkshire Grove Hospital is unique. We not only provide a superior surgical offering but also ensure a spa-like experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

37 reviews

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Rated 5 out of 5 stars

Great service

Great service. The consultation with Fulvio was informative and honest he advised against some procedures I was interested in as, in his opinion, they would not have enhanced my looks. He listened to my concerns and treated me conservatively which I am very grateful for. The Neogen treatment he suggested was amazing. Maxine administered it, I am a complete baby when it comes to pain but I am pleased to say, for me, there was no pain at all it was a totally comfortable experience. My skin is looking amazing. Thank you to all the team at Berkshire Grove ❤️

April 24, 2026
Rated 5 out of 5 stars

After spending time at Berkshire Grove…

After spending time at Berkshire Grove Hospital, I left feeling incredibly grateful for the people who work there. Every member of staff I encountered — nurses, doctors, healthcare assistants, and support staff — treated me with patience and respect. They balanced professionalism with genuine warmth, which made the situation much easier to handle.
What stood out most was how consistently they communicated. I never felt left in the dark, and they always made sure I was comfortable and understood what was happening. It’s clear that the team takes pride in their work and truly cares about their patients.

April 30, 2026
Rated 5 out of 5 stars

My experience

I have had a few different procedures performed by Maxine. I am so delighted with both her and the outcomes. I can’t recommend highly enough!

April 2, 2026
Unprompted review
Rated 4 out of 5 stars

Feels like you are in a spa/beauticians…

Feels like you are in a spa/beauticians with beautiful decor and a relaxing atmosphere.
I was very stressed out on arrival for various reasons but not bring able to find it was one of them. I commented on this, as there was no sign on the road or building and the postcode is shared with the business park next door.
Within a few months they have rectified this and it is clearly visible from the road.
The staff were so friendly when I arrived.
Would definitely go there again if needed.

March 6, 2026
Rated 4 out of 5 stars

All was good except for one nurse that…

All was good except for one nurse that was very unprofessional.

April 2, 2026
Berkshire Grove Hospital logo

Reply from Berkshire Grove Hospital

Thank you for sharing your feedback. Although it's very unusual to here this about our nursing staff. We do take comments like this seriously and would appreciate the opportunity to look into this further. If you’re willing, please contact us at info@berkshiregrovehospital.co.uk with a few more details so we can address this appropriately.

Thank you again for your feedback—it helps us continue to improve our service.

Rated 1 out of 5 stars

Very Expensive

Very expensive

March 13, 2026
Berkshire Grove Hospital logo

Reply from Berkshire Grove Hospital

We're sorry to read this, and we're a little surprised. You were referred to us from elsewhere in the country by a respected Plastic Surgeon, who felt your needs would be better served by a specialist centre like ours. You attended a thorough consultation, and left having requested a substantial and highly specialised treatment plan - one our team took great care to price transparently, with a full breakdown and multi-procedure discount applied.

You were kind enough to share very positive feedback during your visit, which makes this review difficult to reconcile.

We would gently note that the procedures discussed involve technology that is among a handful of its kind in the country, combined with a level of surgical expertise that patients travel considerable distances to access. This is reflected in our pricing, which we make no apology for.

We are not the right fit for every patient, and we respect that. But for those seeking genuinely specialist care with results to match, we believe the investment speaks for itself - as our wider reviews reflect.

We've attempted to reach you and our door remains open.

Rated 5 out of 5 stars

I had the most incredible experience at…

I had the most incredible experience at Berkshire Grove for my breast augmentation surgery with Dr Teo. Start to finish my stay at the hospital was made comfortable and I was extremely well looked after by every member of the team. I could not fault them and I am so so happy with my results! Thanks to everyone who looked after me.

March 5, 2026
Berkshire Grove Hospital logo

Reply from Berkshire Grove Hospital

Thank you so much for taking the time to leave this wonderful review - it truly means a great deal to the whole team.

We're so pleased that your experience with Dr Teo and everyone at Berkshire Grove made you feel so well cared for, and we're absolutely delighted with your results! Comments like yours are exactly why we do what we do.

Wishing you all the very best, and thank you again for choosing us.

Rated 5 out of 5 stars

Patient experience

This is a very well oiled team who made every step of my patient journey seamless. The attention to detail is peerless, and this is healthcare without the anxieties of a traditional clinical environment. By far the most comprehensive, diligent and safe clinical experience I have had - and as a surgeon myself I have good insights into such things!

February 3, 2026
Rated 5 out of 5 stars

Care and attention is incredible

I had an extended tummy tuck with breast lift and reduction at Berkshire Grove Hospital, and the experience has been exceptional. Fulvio is an outstanding surgeon – innovative, passionate, and genuinely invested in his patients and their results. After considering several consultants, the overwhelmingly positive reviews and sense of community around this hospital made my decision easy, and I would have travelled much further if needed. The team strike the perfect balance between warmth and professionalism, with particular thanks to the nursing staff – Arena, Simila and Shauna were wonderful – and Jason, the ward manager, who immediately puts you at ease. I’m only two weeks post-op, but my recovery has been smooth so far, with excellent communication throughout. Fulvio even took the time to message me on a Sunday to advise on compression guidance, which says everything about his level of care. Thoughtful touches like gift bags and flowers just reinforced how valued you feel as a patient. I couldn’t recommend them more.

January 21, 2026
Unprompted review
Rated 4 out of 5 stars

A very professional approach.

I was happy with the professional approach to the mole mapping. I felt confident that the clinician knew her job well and was helpful in answering any question I had. The results were thorough and reassuring.
The four star review instead of five was because it was very difficult to find the entrance as we were looking for a sign for the Apex Clinic. In fact we needed to look for the hospital entrance.

January 14, 2026
Rated 1 out of 5 stars

Reception told me my Consultant was…

Reception told me my Consultant was with a patient. I got a call from Mr Chin’s secretary to ask if I was attending my appointment, and I said I was sitting in Reception. Receptionist unfriendly and didn’t apologise.

November 14, 2025
Berkshire Grove Hospital logo

Reply from Berkshire Grove Hospital

Thank you for taking the time to leave this feedback. I’m very sorry to hear about your experience, the confusion around your appointment and the lack of a warm or apologetic response. That is not the standard of care or courtesy we expect for our patients, and I fully appreciate how frustrating this must have felt.

We take feedback like this seriously. Following a broader review, we identified concerns with the recently-appointed receptionist involved and, despite efforts to support and train her to our expected standard, she is no longer part of our team. We have restored our front-of-house processes to ensure our standards of clear communication, professionalism, and a welcoming experience for patients is maintained.

Thank you for bringing this to our attention. If you would like to discuss your experience further, we would be very happy to do so directly.

- Berkshire Grove Hospital Team

Rated 5 out of 5 stars

Neogen

My first Neogen treatment was a positive experience. Maxine is so friendly and articulate in explaining what to expect and very reassuring.
I’m actually looking forward to my next treatment and the results it will bring!

October 21, 2025
Rated 5 out of 5 stars

Great experience

Great experience with kind, knowledgeable staff who made me feel relaxed throughout my treatment. Thanks Maxine!

September 20, 2025

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