Berkshire Grove Hospital Reviews 

49
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the medical staff and support team for their exceptional professionalism, genuine kindness, and deeply attentive care during every step. Many individuals highlight how welcoming the environment feels, helping to ease any anxieties right from arrival. People note that consultations are thorough, informative, and honest, with specialists taking ample time to listen to concerns and explain options. Patients consistently report feeling completely safe, respected, and thoroughly looked after throughout their entire healthcare journey. Visitors appreciate the seamless organization, excellent communication, and overall top-tier service provided by everyone.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing every member as lovely, kind, highly professional,... See more

Service

Clients share positive opinions on service, describing a top-tier and highly professional experience from... See more

Customer service

Customers had positive experiences with customer service, consistently praising the exceptional care and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found the experience exceptional from start to finish. Mr. Tyler was outstanding, and I have never encountered such professionalism and care in my years of visiting surgeons. I appreciated that... See more

Rated 5 out of 5 stars

I had the most incredible experience at Berkshire Grove for my breast augmentation surgery with Dr Teo. Start to finish my stay at the hospital was made comfortable and I was extremely well looked aft... See more

Company replied

Rated 5 out of 5 stars

I met Rebecca for a consultation regarding treatment for loose skin. We had a lovely chat about my concerns and expectations. She was very honest to advise the treatments available would not give me t... See more

Rated 5 out of 5 stars

I was recently a day patient at Berkshire Grove Hospital and had a wonderful experience. From arrival to discharge, the level of service was top-tier. The private rooms are beautiful, felt more like... See more


Company details

  1. Private Hospital
  2. Hospital
  3. Plastic Surgeon

Written by the company

Berkshire Grove Hospital is a luxurious destination hospital offering unmatched levels of care. At Berkshire Grove Hospital, every detail is attended to and we facilitate the highest levels of surgical care. Our partner surgeons are highly qualified and fully accredited, with many years of experience in procedures to improve body confidence. We offer an array of top surgeons for you to choose from, each with their own specialisations and expertise. A stay at Berkshire Grove Hospital is unique. We not only provide a superior surgical offering but also ensure a spa-like experience.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

49 reviews

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4.6

All reviews

(49)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had the most incredible experience at…

I had the most incredible experience at Berkshire Grove for my breast augmentation surgery with Dr Teo. Start to finish my stay at the hospital was made comfortable and I was extremely well looked after by every member of the team. I could not fault them and I am so so happy with my results! Thanks to everyone who looked after me.

March 5, 2026
Berkshire Grove Hospital logo

Reply from Berkshire Grove Hospital

Thank you so much for taking the time to leave this wonderful review - it truly means a great deal to the whole team.

We're so pleased that your experience with Dr Teo and everyone at Berkshire Grove made you feel so well cared for, and we're absolutely delighted with your results! Comments like yours are exactly why we do what we do.

Wishing you all the very best, and thank you again for choosing us.

Rated 5 out of 5 stars

Patient experience

This is a very well oiled team who made every step of my patient journey seamless. The attention to detail is peerless, and this is healthcare without the anxieties of a traditional clinical environment. By far the most comprehensive, diligent and safe clinical experience I have had - and as a surgeon myself I have good insights into such things!

February 3, 2026
Rated 5 out of 5 stars

Care and attention is incredible

I had an extended tummy tuck with breast lift and reduction at Berkshire Grove Hospital, and the experience has been exceptional. Fulvio is an outstanding surgeon – innovative, passionate, and genuinely invested in his patients and their results. After considering several consultants, the overwhelmingly positive reviews and sense of community around this hospital made my decision easy, and I would have travelled much further if needed. The team strike the perfect balance between warmth and professionalism, with particular thanks to the nursing staff – Arena, Simila and Shauna were wonderful – and Jason, the ward manager, who immediately puts you at ease. I’m only two weeks post-op, but my recovery has been smooth so far, with excellent communication throughout. Fulvio even took the time to message me on a Sunday to advise on compression guidance, which says everything about his level of care. Thoughtful touches like gift bags and flowers just reinforced how valued you feel as a patient. I couldn’t recommend them more.

January 21, 2026
Unprompted review
Rated 4 out of 5 stars

A very professional approach.

I was happy with the professional approach to the mole mapping. I felt confident that the clinician knew her job well and was helpful in answering any question I had. The results were thorough and reassuring.
The four star review instead of five was because it was very difficult to find the entrance as we were looking for a sign for the Apex Clinic. In fact we needed to look for the hospital entrance.

January 14, 2026
Rated 1 out of 5 stars

Reception told me my Consultant was…

Reception told me my Consultant was with a patient. I got a call from Mr Chin’s secretary to ask if I was attending my appointment, and I said I was sitting in Reception. Receptionist unfriendly and didn’t apologise.

November 14, 2025
Berkshire Grove Hospital logo

Reply from Berkshire Grove Hospital

Thank you for taking the time to leave this feedback. I’m very sorry to hear about your experience, the confusion around your appointment and the lack of a warm or apologetic response. That is not the standard of care or courtesy we expect for our patients, and I fully appreciate how frustrating this must have felt.

We take feedback like this seriously. Following a broader review, we identified concerns with the recently-appointed receptionist involved and, despite efforts to support and train her to our expected standard, she is no longer part of our team. We have restored our front-of-house processes to ensure our standards of clear communication, professionalism, and a welcoming experience for patients is maintained.

Thank you for bringing this to our attention. If you would like to discuss your experience further, we would be very happy to do so directly.

- Berkshire Grove Hospital Team

Rated 5 out of 5 stars

Neogen

My first Neogen treatment was a positive experience. Maxine is so friendly and articulate in explaining what to expect and very reassuring.
I’m actually looking forward to my next treatment and the results it will bring!

October 21, 2025
Rated 5 out of 5 stars

Great experience

Great experience with kind, knowledgeable staff who made me feel relaxed throughout my treatment. Thanks Maxine!

September 20, 2025
Rated 5 out of 5 stars

I found the experience exceptional from…

I found the experience exceptional from start to finish. Mr. Tyler was outstanding, and I have never encountered such professionalism and care in my years of visiting surgeons. I appreciated that he took the time to write me a letter summarizing our consultation at the end; that was a great touch. I will definitely be recommending you to others and plan to return for my surgery next year.

My previous experiences with surgeons in London had left a bad taste in my mouth, but coming here changed my entire perspective. Everything was positive from the beginning.

I felt that I wasn’t being rushed, which was a refreshing change. In fact, I was advised to wait and consult with another surgeon for a procedure that Mr. Tyler cannot perform. Honestly, Mr. Tyler is exceptional and Berkshore Grove is extraordinary. I’ll see you soon!

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Berkshire Grove is by the most

Berkshire Grove is by far the most outstanding Hospital. I have nothing but admiration for them

From the moment I had my first consultation to my first wound check the service has been fantastic. All the staff make you feel so welcome and cared about.

Fulvio is the most talented surgeon and would highly recommend him. He is truly the nicest man and will always be so grateful for what he has done for me.

💗💗

September 3, 2024
Unprompted review

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