I signed up previously and was unable to access my plan! So I’m trying again to get the fasting plan. I live in an assisted living facility so the diet is next to impossible. I would appreciate help w... See more
Company replied
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Review summary
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Reviews shaping this summary
I just opened and don’t really know how to use it. I’ve been working on it for over an hour so I’m very tired now I’m going to close my iPad and finish tomorrow because it’s very late late and I want... See more
Company replied
Spending money on weight loss isn't great. I just eant the three months and do not want anymore money taken from my credit card. I cannot afford the $30+ monthly payment. If yhis 3 months works, I wi... See more
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I realise the company has to make money, but during the nearly “free” trial, literally every ounce of additional info is propped with a money tag! Bit annoying for a trial period that I did pay €7 for... See more
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Company details
Written by the company
Best.me mobile app provides personalized wellness plans tailored to your unique goals, crafted by our certified nutritionists who consider every aspect of your lifestyle to help you achieve optimal well-being.
Contact info
United States
- feedback@best.me
- best.me
3.8
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Best.me
Hello Paula,
Thank you for your 5-star review! We're delighted to hear that your experience has been positive so far. We hope the program continues to meet your expectations and delivers the results you're looking for over time. ☺️
We appreciate your support and wish you every success on your journey! 💚
- Best.me Team
Reply from Best.me
Hello Julie,
Thank you for your review! We're glad to hear that you found the program interesting and that it gave you new ideas. We hope it continues to inspire you and provide helpful guidance as you explore everything it has to offer. 🤩
Wishing you every success on your journey! 💚
- Best.me Team
Stressful couple of years
My husband died a few years ago and I gained 20 lbs. It has been normal for me to put in weight under stressful conditions.
June 29, 2026
Reply from Best.me
Hello Tricia,
Thank you for sharing your story with us. We're truly sorry for your loss, and we appreciate you trusting us with such a personal experience. Stress and major life changes can have a significant impact on overall well-being, and we're honored to be part of your journey toward healthier habits. 🙏🏼
We wish you strength, good health, and every success as you move forward. We're cheering you on every step of the way. 💚
- Best.me Team
Fraud
I haven’t even signed up. But they kept taking my money from my account. I tried to go into the app, but my email wasn’t even registered. So why the hell they were able to take my money??? My bank blocked them now and investigating. This is a horrible company! Do not trust them!!!!
June 29, 2026
Unprompted review
Reply from Best.me
Hello,
We're sorry to hear about your experience and understand why this situation would be upsetting. We'd like to clarify that charges cannot be processed without completing a registration, selecting a plan, and providing payment details. If you were unable to access an account, it may be due to using a different email address or because your registration was not completed as expected, but we'd like to verify this before drawing any conclusions.
We previously reached out and requested additional information so we could locate your account and properly review your case. We genuinely want to help and resolve this situation for you, but without these details, we’re unable to investigate further.
To move this forward, please contact us directly at feedback@best.me When reaching out, kindly mention that you were referred from Trustpilot.
We’re here to assist and will be happy to look into this as soon as we have the necessary information.
- Best.me Team
Reply from Best.me
Hello Karina,
Thank you for your review! It sounds like you're just getting started, and that's perfectly understandable. We hope you're able to begin soon and that the program proves helpful and easy to follow as you get into it. 😊
We'd love to hear your updated thoughts once you've had the chance to use it for a while. 💚
- Best.me Team
Reply from Best.me
Hello Ann,
Thank you for your wonderful 5-star review! We're so pleased to hear that you're finding the program useful. Knowing it's helping you makes all our efforts worthwhile. ☺️
We appreciate your support and wish you continued success on your journey! 💚
- Best.me Team
Great app aaa+
June 29, 2026
Reply from Best.me
Hello,
Thank you so much for your fantastic 5-star review! We're delighted to hear that you're enjoying the app. Your kind words and support truly mean a lot to us. 🤩
We hope the program continues to be a great companion on your journey. Wishing you all the best! 💚
- Best.me Team
Reply from Best.me
Hello Felix,
Thank you for your review! We're glad you've completed the registration process. Your personalized plan is available in your account, and we hope you'll have the opportunity to explore it and see how it supports your goals. 🙏🏼
We'd love to hear your updated thoughts after you've had some time to use the program. 💚
- Best.me Team
Reply from Best.me
Hello Sandy,
Thank you for your review! We're excited that you're looking forward to starting the program. We hope it provides the guidance, motivation, and support you need to achieve your goals. 🤩
Wishing you a fantastic start and every success on your journey! 💚
- Best.me Team
Literally just started
Literally just started. We will see how this goes and then I re evaluate and re survey.
June 28, 2026
Reply from Best.me
Hello Michelle,
Thank you for your review! We appreciate you giving Best.me a try.
Since you're just getting started, we completely understand that it's too early to form a final opinion. We hope the program provides a positive experience and supports you in reaching your goals over the coming weeks.
If you have any questions or need assistance along the way, our team is always here to help. 💚
- Best.me Team
Reply from Best.me
Hello Beth,
Thank you for your wonderful review! We're delighted to hear that you found Best.me to be a great value.
Our goal is to provide an accessible program with personalized tools and guidance to support your wellness journey. We truly appreciate your support and hope the program continues to meet your expectations.
If you ever have any questions or need assistance, our team is always here to help. 💚
- Best.me Team
I feel great
I feel great , it feel great to see progress in my weight . I encourage you to just keep going no matter what
June 28, 2026
Reply from Best.me
Hello Rob'n,
Thank you so much for your inspiring review! We're thrilled to hear that you're feeling great and seeing progress with your weight-loss journey.
Your encouragement to keep going, no matter what, is a wonderful reminder that consistency can make a real difference. We're grateful to have you as part of the Best.me community and wish you continued success as you work toward your goals.
If you ever need support or guidance, our team is always here to help. 💚
- Best.me Team
Such an amazing app
June 28, 2026
Reply from Best.me
Hello Joy,
Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying Best.me and that you're having such a positive experience.
Our team is dedicated to creating a program that is both helpful and enjoyable, so your kind words truly mean a lot to us. We hope Best.me continues to support you on your wellness journey.
If you ever have any questions or need assistance, we're always here to help. 💚
- Best.me Team
So far it is easy to navigate
June 28, 2026
Reply from Best.me
Hello,
Thank you for your review! We're delighted to hear that you've found Best.me easy to navigate so far.
Our goal is to make the program simple and intuitive, so you can focus on your wellness journey without unnecessary complications. We hope your positive experience continues as you explore more of the program.
If you ever have any questions or need assistance, our team is always here to help. 💚
- Best.me Team
Reply from Best.me
Hello Maree,
Thank you for your wonderful review! We're delighted to hear that you found Best.me user-friendly.
Our goal is to make the program simple, intuitive, and enjoyable to use, so it's great to know your experience has been a positive one. We hope Best.me continues to support you on your wellness journey.
If you ever have any questions or need assistance, our team is always here to help. 💚
- Best.me Team
Reply from Best.me
Hello Liz,
Thank you for your review! We're delighted to hear that your experience has been positive so far.
We hope Best.me continues to meet your expectations and supports you every step of the way toward your goals. If you ever have any questions or need assistance, our team is always here to help. 💚
- Best.me Team
Reply from Best.me
Hello Lori,
Thank you for your wonderful review! We're so glad to hear that your first impression of Best.me has been a positive one.
We hope you enjoy exploring the program and that it helps you build healthy habits and achieve your goals. As you get started, remember that our team is always here if you have any questions or need support along the way.
We wish you a fantastic journey with Best.me! 💚
- Best.me Team
Reply from Best.me
Hello Ali,
Thank you for your review! We're delighted to hear that you've had a positive experience with our customer support.
Providing helpful and friendly assistance is very important to us, so it's wonderful to know our team made a positive impression. We appreciate your support and hope you continue to enjoy your experience with Best.me.
If you ever need any further assistance, we're always here to help. 💚
- Best.me Team
I am hopeful and eager to begin.
I am hopeful and eager to begin.
I have failed at other diets; this one promotes food that I like.
June 14, 2026
Reply from Best.me
Hello Caren,
Thank you so much for your wonderful review! We're delighted to hear that you're feeling hopeful and excited to begin your journey with Best.me.
It's encouraging to know that the program includes foods you enjoy, as finding an approach that fits your preferences can make building lasting healthy habits much easier. We hope Best.me helps you feel supported every step of the way.
If you ever have any questions or need guidance, our team is always here to help. We wish you every success on your journey! 💚
- Best.me Team
Reply from Best.me
Hello Nancy,
Thank you for taking the time to share your feedback. We appreciate your honest opinion.
We understand your concerns about the additional offers. We'd like to clarify that these features are entirely optional and are offered to users who would like extra tools or support. They are not required to use the main Best.me program, which already includes everything needed to get started.
Your feedback is valuable, and we'll be sure to share it with our team as we continue improving the experience. If you have any questions about what's included in your plan or need any assistance, please don't hesitate to reach out - we'll be happy to help. 💚
- Best.me Team
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