I signed up previously and was unable to access my plan! So I’m trying again to get the fasting plan. I live in an assisted living facility so the diet is next to impossible. I would appreciate help w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I just opened and don’t really know how to use it. I’ve been working on it for over an hour so I’m very tired now I’m going to close my iPad and finish tomorrow because it’s very late late and I want... See more
Company replied
Spending money on weight loss isn't great. I just eant the three months and do not want anymore money taken from my credit card. I cannot afford the $30+ monthly payment. If yhis 3 months works, I wi... See more
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I realise the company has to make money, but during the nearly “free” trial, literally every ounce of additional info is propped with a money tag! Bit annoying for a trial period that I did pay €7 for... See more
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Company details
Written by the company
Best.me mobile app provides personalized wellness plans tailored to your unique goals, crafted by our certified nutritionists who consider every aspect of your lifestyle to help you achieve optimal well-being.
Contact info
United States
- feedback@best.me
- best.me
3.8
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Easy to follow
July 2, 2026
Reply from Best.me
Hello Jan,
Thank you for your wonderful 5-star review! We're so pleased to hear that you're finding the program easy to follow. Making healthy habits simple and accessible is one of our main goals, and it's great to know that's been your experience. ☺️
We wish you continued success on your journey! 💚
- Best.me Team
I find the app super easy to use and is…
I find the app super easy to use and is helping me stay on top of my fasting window.
July 2, 2026
Reply from Best.me
Hello Erika,
Thank you for your review! We're delighted to hear that you're finding the app easy to use and that it's helping you stay on track with your fasting schedule. Supporting customers with simple tools to build consistent habits is exactly what we aim for. 🤩
We wish you continued success on your journey! 💚
- Best.me Team
I did not like that you push for extra…
I did not like that you push for extra things that cost too much and that you do not advertise from the beginning what is included and what not
July 2, 2026
Reply from Best.me
Hello,
Thank you for taking the time to share your feedback. We understand your concerns about the additional offers and appreciate your honesty. These features are entirely optional, and the core program is fully available with your selected plan. We'll also take your comments about making what's included clearer into account as we continue improving the experience. 🙏🏼
Thank you for giving the program a try, and we wish you the best on your journey. 💚
- Best.me Team
This is yet another diet con
This is yet another diet con. It is expensive at £49.95 for a 12 week subscription and only gives you very limited access to a basic program without any really advice or access to basic things like nutritional information for meals. Meals are restricted to a very low calorie count well bellow safe recommended levels. There is no option to chose meals and no access to any exercise advice either. Focus is on long periods of water fasting with no advice on how to choose a suitable program. There is constant sarcastic messages prompting you to pay more if you want access to what should be included in the app ie. access to advice and support, exercise advice and nutritional information. Each add on Costa a further £49.95. Also app prompts you to input daily weights and won't let you access your meal program until you enter a weight. When cancelling you receive more sarcastic messages and pressure to stay and spend more money on upgrading your account. Definitely would advise to steer clear of this app unless you have bottomless pockets and don't mind googling the information you need
June 25, 2026
Unprompted review
Reply from Best.me
Hello Annie,
We're sorry to hear that the program did not meet your expectations. We appreciate you taking the time to share such detailed feedback.
We'd like to clarify that the core program is fully accessible with the selected plan, while additional tools and support features are entirely optional and can be declined. The meal plans are designed by nutrition professionals and are personalized based on the information provided during registration. The daily weight log is a mandatory progress-tracking tool intended to help customers and us monitor their journey. We also understand your concerns regarding the fasting guidance, meal selection, and cancellation experience, and we'd like the opportunity to review these points with you.
After you shared additional information, our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message.
We want to make sure everything is handled correctly for you and are here to help.
- Best.me Team
I can't wait to see my progress
I am beginning my journey. I have always wanted to try the Keto diet.
July 2, 2026
Reply from Best.me
Hello Mary,
Thank you for your wonderful 5-star review! We're excited to be part of the beginning of your keto journey. It's great to hear you're looking forward to tracking your progress, and we hope the program provides the guidance and motivation you need every step of the way. ☺️
We wish you the very best as you get started and look forward to celebrating your progress with you! 💚
- Best.me Team
Reply from Best.me
Hello Dianna,
Thank you for your wonderful 5-star review! We're glad to hear that you're finding the program easy to follow. Making the experience simple and approachable from the very beginning is something we strive for. 🤩
We appreciate your support and wish you every success on your journey! 💚
- Best.me Team
I find this easy to follow
I find this easy to follow and motivating ss I saw results in just 2 days
July 1, 2026
Reply from Best.me
Hello Liz,
Thank you for your amazing 5-star review! We're delighted to hear that you're finding the program easy to follow and motivating. It's especially encouraging to know that you've already started seeing results after just two days. 🤩
We wish you continued success and hope the program keeps supporting you every step of the way! 💚
- Best.me Team
Help requested to access Best.mr
I am 81 and am not tech savvy. I’d appreciate knowing how to access my food plan. I hope I can remember how to access Best.me. Thank you
July 1, 2026
Reply from Best.me
Hello Judith,
Thank you for your thoughtful review! We're delighted that you've completed the registration, and we're happy to help you get started. ☺️
Your personalized food plan is already available in your Best.me account. Simply sign in with the email address you used during registration, and you'll be able to access it whenever you like. If you ever have trouble finding it or logging back in, our Customer Experience team will be happy to guide you every step of the way.
We truly admire your willingness to try something new, and we hope the program is easy to follow and enjoyable. Wishing you every success on your journey! 💚
- Best.me Team
getting started - giving me details ideas etc
Just getting started and receiving all the helpful information
July 1, 2026
Reply from Best.me
Hello Cathy,
Thank you for your review! We're glad to hear you're off to a positive start and that you're finding the information helpful. We hope the guidance continues to support you as you begin your journey and work toward your goals. 🌞
We wish you every success and look forward to hearing how you're getting on! 💚
- Best.me Team
Your able to let me do this on my own…
Your able to let me do this on my own w/o a nutritionist.
June 30, 2026
Reply from Best.me
Hello Beth,
Thank you for your review! We're glad to hear that you appreciate being able to follow the program independently. Our goal is to provide clear guidance and practical tools so you can progress at your own pace while staying in control of your journey. ☺️
We wish you continued success and appreciate your support! 💚
- Best.me Team
It wasn’t great
June 30, 2026
Reply from Best.me
Hello Linda,
Thank you for your 4-star review! We noticed that your written comment seems different from the rating you selected. If there was anything about the program that didn't meet your expectations, we'd truly appreciate hearing more about your experience so we can continue improving. 🙏🏼
Thank you for your support, and we wish you all the best on your journey! 💚
- Best.me Team
Absolute beginner/First timer At the moment I’m only getting ready…
At the moment I’m only getting ready and have not yet started. So far your effort to help me come to this point is very good
June 30, 2026
Reply from Best.me
Hello Albert,
Thank you so much for your 5-star review! We're delighted to hear that your experience has been positive even before officially starting the program. It's wonderful to know that our guidance and support have helped you feel prepared and ready to begin. 🤩
We wish you a fantastic start and every success on your journey. We're here to support you every step of the way! 💚
- Best.me Team
Only just starting the programme
Only just starting the programme, getting started has been easy so far.
June 30, 2026
Reply from Best.me
Hello Geraldine,
Thank you for your review! We're delighted to hear that getting started has been easy so far. We hope the program continues to be straightforward to use and provides the support you need as you move toward your goals. ☺️
We wish you a fantastic journey and look forward to hearing how you're getting on! 💚
- Best.me Team
Reply from Best.me
Hello Nicola,
Thank you for your fantastic 5-star review! We're delighted to hear that you're enjoying the program and that everything has been a great experience so far. Your support means a lot to us. ☺️
We wish you continued success on your journey! 💚
- Best.me Team
Reply from Best.me
Hello Dave,
Thank you for your review! We're glad to hear that you're finding the program very easy to use. We strive to make the experience as simple and intuitive as possible so you can focus on your goals. ☺️
We appreciate your support and wish you every success on your journey! 💚
- Best.me Team
Reply from Best.me
Hello Patricia,
Thank you for your wonderful 5-star review! We're delighted to hear that you've found the program easy to use and that your experience has been a positive one so far. We hope it continues to support you in achieving the results you're looking for. 😊
Thank you for choosing Best.me, and we wish you continued success! 💚
- Best.me Team
You keep pushing with additional…
You keep pushing with additional payments!!! Looks like scam
June 30, 2026
Reply from Best.me
Hello,
We're sorry to hear that this was your impression. We'd like to clarify that any additional features offered during registration are entirely optional and can be declined. The core program can be used without purchasing any add-ons, and no additional charge can be processed without a selection being made. 🙏🏼
Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message.
We want to make sure everything is handled correctly for you and are here to help.
- Best.me Team
so far good easy to answer questiom but…
so far good easy to answer questiom but will wait for actual diet
June 30, 2026
Reply from Best.me
Hello Violet,
Thank you for your review! We're glad to hear that you found the questions easy to answer. We can confirm that your personalized diet plan is already available in your profile, and we hope it helps you get off to a great start. 💪🏼
We'd love to hear your thoughts again after you've had a chance to try it. Wishing you every success on your journey! 💚
- Best.me Team
Reply from Best.me
Hello Petter,
Thank you for taking the time to share your feedback. We're glad to hear that you like the variety of plans and resources available. We also appreciate your comment about the experience feeling a bit chaotic, feedback like yours helps us identify where we can make the program even more intuitive and user-friendly. 🙏🏼
We hope you continue exploring the program and have a great experience! 💚
- Best.me Team
Reply from Best.me
Bonjour Annie,
Merci beaucoup pour votre avis 5 étoiles ! Nous sommes ravis d'apprendre que vous appréciez votre expérience. Votre soutien compte énormément pour nous et nous espérons que le programme continuera de répondre à vos attentes. 💚
- L'équipe Best.me
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