Banner for Bestatflooring

Bestatflooring Reviews 

436
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 291 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally helpful, friendly, and always ready to provide a personal touch during interactions. People also deeply appreciate the highly competitive prices, the clear and simple ordering process, and the prompt arrival of quality flooring products. Some reviewers were not happy with delivery services, mentioning unexpected courier problems, delivery delays, and drivers refusing to drop off at properties. A few consumers also experienced unexpected shipping delays or encountered serious difficulties when trying to return items through external delivery couriers.

What people talk about most

Delivery service

Consumers find delivery_service to be positive, highlighting quick shipping and prompt arrival times.... See more

Product

Clients share positive opinions on product quality, highlighting great value and excellent flooring... See more

Service

People report positive experiences with service, highlighting professional advice, helpful staff, and smooth... See more

Staff

Customers report a high level of satisfaction and appreciation for the staff, describing them as extremely... See more

Price

Users describe satisfaction with price, highlighting very competitive costs and additional discounts. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a truly fabulous company! They sent countless samples and checked to see I'd received them! I eventually found what I was looking for and Best at Flooring offered it considerably cheaper than... See more

Company replied

Rated 5 out of 5 stars

I ordered some Karndean. The price could not be beaten plus an extra 10% off with an advertised code. Unfortunately MasterCard messed up the payment. Charlotte could not have been more helpful, and we... See more

Company replied

Rated 5 out of 5 stars

I can't say anything bad about Best at Flooring. Everything was in stock, and more importantly, everything arrived undamaged using their delivery service, which was my real concern. It was an easy tra... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website. The price was a good offer 23.99 down to 15.99. Communication excellent. Delivery was scheduled for Wednesday, but arrived on the Tuesday a day early, which was good,... See more

Company replied



Company details

  1. Flooring Store
  2. Do-it-Yourself Shop
  3. Flooring Contractor
  4. Home Improvement Store
  5. Wood and Laminate Flooring Supplier

About Bestatflooring

Written by the company

Best at Flooring
Shop Luxury Vinyl Shop Laminate Shop Engineered Wood Shop Accessories Shop Flooring Sale Flooring Advice

We’re a proud family run Yorkshire based flooring company now in our third generation who have been helping customers find their perfect flooring since 1961 so there isn’t much about flooring we don’t know.

We stock a great range of stunning floors from engineered and herringbone to laminate and luxury vinyl from premium brands including Karndean, Kährs, Invictus and Quick-Step.

Whether you’re wanting a modern sleek look or a rustic retreat, we believe choosing the right floor is key to achieving the style you want and we’re sure whatever your decor or budget we’ve got the perfect floor for you.

We offer free samples, fast UK delivery and flexible finance options. Plus our team of friendly flooring experts are on hand to help with any questions you may have.

Why Choose Bestatflooring.co.uk?

Written by the company

Fast UK Delivery
Need your floor in a hurry? Best at Flooring offer next day UK mainland delivery on floors we have in stock. Once you’ve chosen your floor, our team will be in touch to confirm a delivery day that suits you.
Free Samples
Choosing the perfect floor can be hard that’s why we offer free samples for many floors. Some samples are paid for but we do refund the cost of samples up to the value of £10 if you go ahead and place an order with Best at Flooring, just ask one of our friendly team of experts when placing your order and they will be happy to help.
Price Match Promise
If you find your perfect floor for a better price then speak to one of our friendly team of experts about our price match promise.
Flexible Finance Options
Spread the cost of your new floor with our range of flexible finance options, full details are available on our website.

Contact info

Promotion box for Bestatflooring

Save 10% on Classen Laminate

Offer automatically applied

4.8

Excellent

TrustScore 5 out of 5

436 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(436)

287 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Price matched on some karndean flooring, great friendly staff and delivered safely, great service.

January 9, 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your lovely review! 😊 We’re really pleased to hear that we could price match your Karndean flooring and that our team made the experience a positive one. It’s great to know your order arrived safely too. We really appreciate your kind words and hope you enjoy your new flooring for years to come!

Rated 5 out of 5 stars

Professional and quick

Had all the parts I required in stock, quick delivery.

August 5, 2025
Bestatflooring logo

Reply from Bestatflooring

Thank you for your review! We’re glad to hear you found our service professional and quick, and that we had everything you needed in stock. It’s great to know your order arrived promptly. We really appreciate your feedback and hope to help you again in the future!

Rated 5 out of 5 stars

I have used this company before

I have used this company before. This repeat performance continued to live up to my previous experience. Thank you.

August 8, 2025
Bestatflooring logo

Reply from Bestatflooring

Thank you for taking the time to leave such a lovely review. We’re really pleased to hear that your repeat experience lived up to expectations, that’s exactly what we aim for. It means a lot to us that you chose Best at Flooring again, and we truly appreciate your continued support. We hope to help you again in the future!

Rated 5 out of 5 stars

Good product and delivery

Good product and delivery

January 29, 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you for your review. We’re glad to hear you were happy with both the product and the delivery. We really appreciate your feedback and hope to help you again soon.

Rated 5 out of 5 stars

Friendly and helpful on phone call very…

Friendly and helpful on phone call very knowledgeable

July 18, 2025
Bestatflooring logo

Reply from Bestatflooring

Thank you for your kind feedback! We’re really pleased to hear our team were friendly, helpful and knowledgeable during your call. We’ll be sure to pass this on to them. Thanks again for choosing Best at Flooring!

Rated 5 out of 5 stars

Fantastic range of flooring to choose…

Fantastic range of flooring to choose from. With easy to view webpages.
Amazing helpful kind professional customer care team

January 29, 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your lovely review! We’re really pleased to hear you found our flooring range easy to browse and that our team looked after you so well. I’ll be sure to pass your kind words on to them, it really does mean a lot. Thanks again for choosing Best at Flooring!

Rated 5 out of 5 stars

Good quality .

Good quality. Good delivery

March 4, 2025
Bestatflooring logo

Reply from Bestatflooring

Thank you for taking the time to leave a review! We’re glad to hear you were happy with the quality of your flooring and the delivery service. We really appreciate your support and hope to help again in the future.

Rated 5 out of 5 stars

Efficient Service

Efficient Service - wide range of products at competitive prices.

August 21, 2025
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your lovely review! We’re really glad to hear you were happy with our efficient service and found a great range of products at competitive prices. Your feedback means a lot to us, and we hope to help you again soon!

Rated 5 out of 5 stars

Website was easy to order from

Website was easy to order from, communication was good and delivery was on time and no issues . First class all round.

January 5, 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your kind feedback! We’re really pleased to hear you found the website easy to use and that everything from communication to delivery went smoothly. It’s great to know you had a first-class experience all round. We truly appreciate your support and hope to help you again in the future.

Rated 5 out of 5 stars

Excellent team who honoured a discount…

Excellent team who honoured a discount promise they made me a year ago. Thank you kindly

January 2, 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your kind review. We’re really glad our team could help you with your order and honour the discount as promised. Thanks again for taking the time to share your experience, and we hope you’re enjoying your new flooring!

Rated 5 out of 5 stars

This is our fifth successful order over 2 years…

This is our fifth successful order over 2 years and all the tiles and floors 5 areas ) look great. Great prices too. The customer service and dispatch is second to none.

December 29, 2025
Bestatflooring logo

Reply from Bestatflooring

Thank you for your continued support — five orders in two years is amazing to hear. We’re so pleased all your tiles and flooring look great and that our prices, service, and dispatch have delivered every time. We really appreciate you taking the time to leave this review.

Rated 5 out of 5 stars

Excellent customer service.

I purchased 2 pack of laminate flooring from them. Many other suppliers were charging excessive delivery charge. After placing the order I got a phone call from them confirming my order and advising me of the delivery date. Excellent customer service.

December 17, 2025
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for taking the time to leave this review! ⭐️

We’re really pleased to hear that you were happy with both the delivery costs and the service you received. Our team always aims to make the ordering process as clear and straightforward as possible, so it’s great to know the confirmation call and delivery update were helpful!

Rated 4 out of 5 stars

We have got the flooring down and it…

We have got the flooring down and it looks great and trust it will last for many years.

December 27, 2025
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for taking the time to leave a review 😊 We’re delighted to hear that your flooring is now down and looking great! It’s always lovely to know our customers are happy with the finished result, and we hope you enjoy your new flooring for many years to come ✨

Rated 5 out of 5 stars

Great service, competitive pricing and high quality product

Very competitive pricing. I ordered online and was kept fully informed. The flooring arrived promptly. There were no issues with it and it is now down and looks fabulous.
I would definitely use this company again.

December 10, 2025
Bestatflooring logo

Reply from Bestatflooring

Thank you for your great feedback 😊 We’re pleased to hear you found our pricing competitive and that you were kept informed throughout your order. It’s lovely to know your flooring arrived promptly and looks great now it’s fitted ✨
Thank you for choosing us, we’d be happy to help again in the future.

Rated 5 out of 5 stars

Excellent

An overall good experience, helpful staff and quick delivery of good quality flooring.

December 15, 2025
Bestatflooring logo

Reply from Bestatflooring

Thank you for your kind review! We’re really pleased to hear you had an overall good experience and that our team was helpful. It’s great to know your flooring arrived quickly and met your expectations for quality. We appreciate your feedback and hope to help you again in the future.

Rated 5 out of 5 stars

Fantastic price and great service

Fantastic price and great service. First order and will definitely order again from here

December 19, 2025
Bestatflooring logo

Reply from Bestatflooring

Thanks for taking the time to leave a review!

We’re really happy to hear you were pleased with the price and the service on your first order with Best at Flooring. We’d love to help you again whenever you need flooring in the future.

Rated 5 out of 5 stars

Good website and easy to order online

Good website and easy to order online. Call received the following morning to arrange delivery, which will be within 7 days.
Staff were polite and courteous and very quickly rectified a mistake I had made on the initial order.
An excellent service all round.

January 7, 2026
Unprompted review
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for taking the time to leave such a lovely review 😊

We’re really pleased to hear you found the website easy to use and that our team was able to quickly arrange delivery and sort out the order change for you.

It’s great to know our team was polite and helpful, and we’re glad everything was resolved smoothly. Thanks again for choosing us, we really appreciate your support and hope you enjoy your order!

Rated 4 out of 5 stars

Good communication and customer…

Good communication and customer service.
Did have to wait a while for samples.

December 16, 2025
Bestatflooring logo

Reply from Bestatflooring

Thank you for taking the time to leave us a review! We’re really pleased to hear you were happy with our communication and customer service.

We do apologise for the delay in receiving your samples and appreciate your patience. Your feedback is valued and helps us improve our service. We hope to have the opportunity to help you again in the future!

Rated 5 out of 5 stars

Call straight away sorting a delivery…

Call straight away sorting a delivery date. Fast delivery with no issues. Thanks.

December 13, 2025
Bestatflooring logo

Reply from Bestatflooring

Thanks so much for your review! We’re pleased to hear the team was able to arrange your delivery promptly and without any issues. Your feedback means a lot to us, thanks again!

Rated 5 out of 5 stars

Excellent customer experience from…

Excellent customer experience from beginning to end would highly recommend!

December 2, 2025
Bestatflooring logo

Reply from Bestatflooring

Thanks for the great feedback! We’re thrilled to hear you had an excellent experience from start to finish. Your recommendation is much appreciated by everyone at Best at Flooring.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look