Best Bike Advice Reviews 

377
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

I can only say that this is probably my best investment in comfort on the bike. I can recommend it to everyone, because you will probably improve your position on the bike like I did. I got back on th... See more

Rated 4 out of 5 stars

Good tool for learning about proper bike sizing and fitting. Quite detailed body measurement input. Fair pricing. Fast and useful support response. Points for improvement: - bike database lacks so... See more

Company replied

Rated 1 out of 5 stars

I checked and double-checked my input for all measurements, and the output from your system was WAAAAAAY off on what it recommended. I have no faith whatever in your system. I have been an avid cyclis... See more

Company replied

Rated 5 out of 5 stars

I had a bit of a misunderstanding originally and I subsequently left negative advice. I was trying to figure out what frame size I needed (S/M/L) as bike I want to buy can only be obtained online. In... See more

Company replied

Company details

  1. Software Company

Written by the company

We want you to get maximum joy out of Cycling. Best Bike Advice helps you to find your dream road or mountain bike, and we advise you on your optimal riding position and bike setup. Prevent pains and injuries or improve your performance with the most comprehensive online bike fit. And get personal advice for what bike fits best with your level of experience, cycling goals, body measurements, and budget.


Contact info

3.6

Average

TrustScore 3.5 out of 5

377 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 2 weeks

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3.6

All reviews

(377)

42 reviews in the last 12 months

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Rated 1 out of 5 stars

Inaccurate information and poor customer service.

This review has been edited as it was flagged for using language that was an honest reflection of my experience, the truth hurt and somebody didn't like that. My perception of this is that this is an attempt to sweep any criticism under the carpet.

Paid for 6 months, now getting asked to pay again 2 months in.

Been fitted by a professional fitter, the suggestions given by this app are way off. Anyone relying on this information will make some expensive mistakes.

Edit: The company now has the audacity to email me offering a discounted report, at the email address that is already registered for a 6 month subscription (Aug 2025 - ).

They are also looking for a "reference" through TrustPilot when their platform does not provide any. That in itself is questionable behaviour.

You will see from their reply, the customer service is far from exemplary (at least for as long as that reply remains). No question as to why Anonymity is necessary given the behaviour exhibited. You will also see the focus is on their platforms account management and billing and not the accuracy of the information provided, it's almost like an admission of guilt on that part.

October 27, 2025
Unprompted review
Best Bike Advice logo

Reply from Best Bike Advice

What kind of person are you? Anonymously making false acquisitions. Please have the decency to contact us first if you experience a problem. So we can solve it together.

The issue you mentioned should be technically impossible. So either we have a bug in our system — in which case I would expect multiple customers to report the same problem — or there is a specific issue related only to your account. The latter seems more likely. My hypothesis is that you may have accidentally made a typo in your email address. But I can’t verify that, because you refuse to contact us directly and provide your email address, which would allow me to investigate and resolve the issue for you.

Rated 5 out of 5 stars

The Helpful Swtup

It was very helpful to get my bike setup based upon my own measurements. Your system seems to be really accurate. The outcome was very close to how my bike was setup before doing the analysis. It was very educating too. Thank you.

October 4, 2025
Rated 5 out of 5 stars

I was preparing for my first coast to…

I was preparing for my first coast to coast ride and brought myself a new to me road bike that I wanted to be as comfortable as possible. Dubious at first but I thought for the price there really was nothing to lose. You will need someone to help with measurements, getting them right is super important. It probably took us 40mins to get all the measurements pop them into the best bike advice and receive our report. Instantly on reading i knew it was talking some sense because of how i had felt when riding. We got to altering the bike which actually was some quite substantial changes and i had to order a new stem. First longer test ride i noticed everything seemed fine apart from some pain in my hands, when i got back i contacted best bike advice who requested photos of me on the bike and then advised some rotation changes to the bars. I did these, another test ride and all seemed ok and then last week my C2C. The bike was perfect and no hand pain.

Give it ago, yes you have to pay a very small amount for knowledge. Its a hell of a lot cheaper than an in person fit for those of us who are not professional athletes but want to try and get the best from ourselves. I may well give it ago with my MTB to.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Fast and helpful

extremely helpful in quickly assessing the right bike fit and choosing a suitable bike. Fast, no waiting for the fitting expert. Works great.

July 31, 2025
Rated 1 out of 5 stars

This is a scam

This is a scam. First, they demand personal information, including an email address. Then they demand money, without informing me before registration that the results are paid. Typical data theft. I demand that all my data be immediately deleted from this company's database. I do not want to have any contact with this company!!!!

Imagine that the website doesn't clearly state that services are paid. I don't see such information.
Then you request a web address without informing me that the service is paid.
If I had known this beforehand, I wouldn't have even looked at your website; it's a waste of my time.
However, your company has obtained my email address without my consent.
I don't want your company to have my email address. I don't want anything to do with your company. You deceitfully obtained my private personal information.

I DEMAND THAT ALL MY DATA BE DELETED

August 7, 2025
Unprompted review
Best Bike Advice logo

Reply from Best Bike Advice

Hi Chuichi,

I am sorry that you did not see that our bike fit is a paid service. There is no intention to scam anybody. We actually communicate the price at the start of the bike fit in the largest font size available on our website. https://bestbikeadvice.com/nl/en/bikefitting/

We have to ask your email before you pay in order to guarantee that we can send you your bike fit report after payment. In the beginning we did this the other way around resulting in some people buying the bike fit but never getting the report.

We have invested a lot of time and money to create a very sophisticated online bike fit. And we are not in the business of data monetization (unlike for example Google). So our business model fully dependents on the small price that we ask. If you are looking for free services, you know you are paying for it in a different way.

If you want us to delete your email, you do have to contact us. Because now I do not even know what email address you want me to delete. https://bestbikeadvice.com/nl/en/contact/

Kind regards,
Best Bike Advice

Rated 1 out of 5 stars

Insufficient explanation

Insufficient explanation about measuring. Images (measuring with a pen in hand) cannot be exactly reproduced. Additionally, the recommendations do not match reality. There is also only a limited selection of brand bikes among the recommendations.

August 1, 2025
Best Bike Advice logo

Reply from Best Bike Advice

Dear Vincent,
Thank you for your feedback.
We’re sorry to hear that the results did not meet your expectations. If you had reached out to us, we would have been happy to help clarify the measuring process and answer any questions you had.
It seems that your self-measurement has not been performed correctly, which is likely the reason the bike fit results didn’t align with your expectations. Accurate measurements are essential for a reliable fit, and we’re always available to assist if something is unclear.
Kind regards,
Best Bike Advice

Rated 1 out of 5 stars

Super annoying that they don't tell you…

Super annoying that they don't tell you up front that you have to pay for the measuring. Not until you've gone through the trouble of measuring all your different body parts PLUS entered your name and email address do they tell you, hey that's $20. For real? $5 maybe and then be upfront right from the start. But I won't pay now out of principle. Do better!

July 3, 2025
Unprompted review
Rated 1 out of 5 stars

Measure and then see the price

I am absolutely agree with some previous reviews: absolutely unfair to make me measure all the measurement and finally ask me to pay for the result without any preinformation about pricing. This is a very common on cheater sites but not on serious ones.

June 29, 2025
Unprompted review
Best Bike Advice logo

Reply from Best Bike Advice

Hi Zoltan, thanks for your feedback.
We’re genuinely sorry to hear that the pricing caught you by surprise. We want to be as transparent as possible, which is why we display the price on the very first page of the bike fit — using the largest font size on our entire website.

That said, we’re always looking to improve. Could you let us know what we could do differently to make it even clearer that it’s a paid service? https://bestbikeadvice.com/int/en/bikefitting/

Rated 1 out of 5 stars

Waste of time and money

One star because my first experience with this it was a misleading. You spent your time and fill a lot of fields to a fitting calculator only so you can find out at the end how much does it cost. Where is the transparency? That is misleading! How should you trust this people when you first interaction with them is this. I definitely do not recommend Best bike advice!

June 20, 2025
Unprompted review
Best Bike Advice logo

Reply from Best Bike Advice

Dear website visitor. I am sorry that you did not see our pricing information. We are not trying to mislead anybody. We communicate the price on the first page of the bike fitting flow in the largest font size that we have in use. Please check it out for yourself: https://bestbikeadvice.com/gb/en/bikefitting/

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