Best Buy Canada Reviews 

Double charged my card and when I called to tell them they basically said oh well, wait till it’s been delivered then drive to to a Best Buy to return it or refuse it at the door - but did nothing else to help just at every turn refused to help only put up roadblocks to service. I received better service from Temu!

Just wanted to check out their folding bikes - almost bought one from Decathlon when I saw Best Buy had some. Well after asking for someone to unlock the bike three times. I went to customer service and was told to wait another 5-10 min. I left the store.

We went to Best Buy Dundas & Winston Park
to get new batteries for our devices . Riana greeted us so warmly when we entered the store . She kindly asked us if she help us ? We showed her the devices , she opened them for us , removed the batteries , told us the specific number & exactly where they were located . Another person in the store also went & found just what we wanted , a pack with only 2 batteries . The only person who was willing to insert the new batteries for us , was Riana. We appreciate her kindness , taking the time to help us & realizing that we would’ve difficulty changing the batteries .
Thank you Riana for your help , pleasant personality & patience with us seniors . You are an asset to Best Buy . 🤙🏽

I am extremely disappointed with Best Buy’s Marketplace (third-party sellers). More than 3 weeks ago, I placed an order and my item has never arrived. I have called customer service 3 different times, and every time I am told the same thing: “We will contact the seller and they will get back to you in 3 business days.” To this day, I have never received a single response from the seller.

When I asked if I could contact the seller myself, I was told no—only Best Buy can reach out. The tracking number they gave me does not even work, it just shows an error. Today, I asked to speak with a manager/supervisor and was questioned why I wanted to speak with one. After being put on hold for 15 minutes, I was told the manager was in a meeting but would call me back in 1 hour. It’s now been over 3 hours and no call.

After reading other reviews, I’ve realized this Marketplace is full of scams, and Best Buy refuses to take responsibility. My $400 is gone, and I feel robbed. I cannot believe such a large company allows this kind of fraudulent setup on their platform and provides such terrible customer service.

I do not recommend buying anything from Best Buy Marketplace. It’s nothing but a scam, and Best Buy clearly does not care about its customers.

Received the most piss poor service at Best Buy mobile Kelowna. My dad was buying a new galaxy s22 and she ended up selling him a galaxy flip. I understand being new but she was giggling about it when trying to tell her co workers who just walked by. Jessica then continued on still without a sorry. Been here for over an hour - past hours now. Absolutely no acknowledgment from her about messing up the phone and the plan....

As a former Best Buy employee in Vernon - it's disappointing to see how DOWNHILL the customer service experience is. This has been extremely frustrating. I won't be coming back to Kelowna BBMobile.

She literally messed up so bad and we're thankful we just ended up returning it entirely. She either needs to be rerouted to a different position or have an extensive amount of training as she had tried to completely downgrade my dad's plan.

Thankful for the customer service staff who pulled through around 7:20....

☆☆☆☆ Stay Away – Hidden Charges and Shady Practices

I signed up for an electronic product protection plan from Best Buy in West Vancouver, thinking it was a straightforward $29.99/month (plus GST) charge. That alone was expensive, but I decided to give it a try. What I didn’t expect was the shady billing practices that followed.

When I decided to cancel the plan, I was suddenly charged an additional $87 — a fee that was never mentioned upfront. I contacted customer support for clarification, and instead of a proper explanation, I was given vague and unhelpful responses.

This feels like nothing short of a scam. Charging hidden fees and taking money directly from your credit card without clear disclosure is unacceptable. I would strongly advise others to avoid this company and read the fine print (if they even provide it) very carefully.

I bought a lazer printer from Best Buy they told me I have to contract the supply to get my money back I will NEVER buy anything else from Best Buy Buy again

I would rate this a zero but that isn't an option unfortunately.
I purchased at the best buy kiosk at Vancouver airport on 14 August 2025.
I was directed there by a border security officer who fortunately kept an eye on me to ensure I didnt have a problem as I was stressed.
After selecting and paying for the item, it did not drop down into the chute for me to collect.
The officer immediately rang Best Buy and we both spoke to a man for quite some time. After being given all the info, he said he would arrange a refund. However it has now been 2 weeks with no refund or contact from BB.

If I actually get a refund, I will upgrade my star rating and rating. Meantime I suggest buyer beware!!

Most products on the Best Buy Marketplace arrive damaged. We purchased an open box AirPod from the Best Buy Marketplace, and it was completely damaged when we received it. When we tried to return it to Best Buy, they refused, stating that the return must be made directly to the seller. However, we do not know who the seller is, and unfortunately, nobody has responded to our inquiries.

they will steal your money; ordered a camera almost a month ago and it has been pending being picked up since then, they have taken my money and refuse to give it back and keep tellong me 2 more days, 3 more days. thousands of dollars, and they are acting like they gave the item and the burden falls on me for the item that HAS NOT EVEN SHIPPED OUT AND THEY ALREADY TOOK THE MONEY. SCAM ONLINE RETAILER.

I purchased a Samsung fridge from BestBuy online, and had it delivered a few days later. Upon receiving the fridge , we noticed the one of the doors hung low and required a fastener ring to raise it. The instruction manual stated that 2 fastener rings were included with the fridge. After checking all the packaging , we realized that the 2 fastener rings were not shipped. I initially contacted Samsung parts thinking I could just order the .98 cent parts.
I was advised by Samsung Parts that I would have to pay for the missing parts , and then pay a local service company $200 to come and install them. I then called BestBuy to try to resolve the problem . I spoke to a customer service rep for 35 minutes , then was hung up on. I called again and spoke to another customer service rep, and was asked to fill out a 10 page form to receive the .98 cent part. Absolutely ridiculous process. I filled out the paperwork and never heard back from BestBuy. I just gave up and made some shims from a beer can. No wonder BestBuy has such poor ratings.

I paid $900 for a brand-new TV and the delivery was a disgrace. The drivers pulled it out of the truck on its side and brought it up to my apartment. One handed me the invoice and said “just put your initials here” on one of four boxes — without telling me that section falsely claimed I had “requested the product remain packaged and declined visual inspection.” Absolute deceit. I would never refuse inspection on such an expensive item.

When I opened the box, the screen was cracked and completely black — totally unusable. Since then, I’ve called customer service four times, it’s now been over a week, and I still have no reply or resolution from anyone at Best Buy.

The lack of respect, accountability, and basic customer service is appalling. If I could give 0 stars, I would.

Update:
2 weeks later 9 separate calls to Best Buy Customer Service team and still no reply or replacement.

DO NOT BUY APPLIANCES FROM BEST BUY - total nightmare and they do not stand behind their products. A totally subpar experience. We bought a washer and dryer from Best Buy. The installer said the washer started, but it actually does not turn on. We reached out to Best Buy immediately the same day as delivery - Best Buy says not their problem and we have to deal with manufacturer.

Ordered Iphone watch on July 27th, received confirmation July 28th - delivery to be July 29th.
Order never was shipped. Called to cancel on Aug 5th. Checked on credit status Aug 12th, as the customer service agent was lazy. Nothing. Called today, got the run around again.
Best Buy will not be considered for any future personal and business purchases.

I have been living overseas but required a new phone while back in Canada. Thought my GoTo was Best Buy...NOT. for many reasons.I wanted to support a local business . NEVER AGAIN
1. Upon entry I noticed the shelves were bare, stock piled in the aisles, and inventory significantly reduced. I asked if they were going out of business....employee said " I hope not , I was just hired?"
2. Very limited choice but I did find a phone.....NO accessories ( case or screen protector) on the shelves though.
3. Advised to buy at Best Buy Online. Here's where the real problems began. Found a product, placed order...... if I had known they shipped Canada Post I would have declined...too late... 13 days later it finally arrived....but I had already found a case. MY new phone needed protection.
4. Went to the store to return my purchase but was told they don't support Best Buy Market Place ...WTF! The service has your name on it so back it...
I will never buy from this company again. They need to learn from Amazon's return policy.

5-10 years ago this company used to employ knowledgeable staff. No longer. They're disinterested youngsters collecting their wage and do the most minimal effort to help customers. I used to spend thousands, at one point $10K+ when I setup my home theatre, but since about 2015 when they took over Futureshop, the BestBuy brand is in serious decline. Especially after 2020, when the service, selection, retail-store layout and delivery service have all gone to sh*t. Not a fan of making Jeff Bezos even richer, but at least Amazon is efficient, delivers and never has issues with returns. Also Costco, despite their lack of variety in electronics, is one of last places to shop retail. BB is a shell of its former self and will probably disappear shortly. Good riddance!

ordered two separate large ticket items that said in stock. Bow orders canceled because not available. Waist of time. Will go elsewhere in the future.

I JUST BOUGHT A SEGWAY NINEBOT C2 E SCOOTER AND IT WORKS PERFECTLY, VERY PLEASED!! I DIDN'T REALIZE THIS LITTLE SCOOTER HAD 3 SETTINGS, WHICH MAKES IT SO MUCH BETTER FOR SMALL KIDS.

Delivered an inoperable Frigidaire refrigerator. They agree it is faulty but still have not replaced it. Can't return. Almost 30 days later it still has not been resolved. Calling and emailing to no avail. Best Buy blamed the delivery service for not waiting 4 hrs before plugging in. Stay far away. Can you imagine not having a working refrigerator for 26 days?

Horrible delivery service. Best sent item next day after purchase. Intelcom, the delivery service that Best Buy trusts for their deliveries, have been dicking around for 5 days. Now it's back to "being prepared for delivery". What a joke. Best Buy, we dont get to chose the courrier, so why don't you make sure the one you force on people actually do their jobs?