Best Buy Canada Reviews 

If I could give a zero I would rate them zero. I ordered a dryer online.i had to wait 3 weeks for delivery. Two days before it was scheduled to be delivered they called and delayed it by two more weeks. Keep in my mind I had to schedule a full day off work since they could t give me a window up front. I simply asked if I could change to a different dryer so I could keep my delivery day and I was instructed to respond to the email they sent indicating the rescheduling. I did, and they don’t get back for 5 days. Never once responding to my emails. I callled multiple
Times and got no response at all to my email. Until the 5th day. Well on the fourth I cancelled my order and somehow they didn’t even know when he responded to my email. Their customer service is horrible. I wish I had read reviews before wasting my time. Good customer service would have been. Your best bet is to cancel your current order and order the new one online to avoid any delays. Instead of the ignorance. They actually have no customer service.

After researching the 12 LED Vansky light I proceeded to order it from Best Buy as it was exactly what i wanted.
The 3rd party vendor stated that if the product was unavailable a refund would be issued within 2 business days.
The flashlight that ended up arriving was not the correct one and was worth less than half of the price of the one I paid for, no one asked me to replace it with a subpar product, no refund, nadda.
The package was mailed from Scamazon, had i known they used Amazon I never would have ordered it in the first place as I would just order off Scamazon itself.
That tiny little light I received sure has amazing profit margins, and guarantees I will never shop online with Best Buy again.
Why does a big box store integrate Amazon sellers into their site inventory? Just to make the selection look better?

Trash customer service. Does not care about the customer one bit. Neglectful and incredibly rude.

What I learning after 1400 $ MacBook Case ID:……..don’t buy from Best Buy why because they buy from third party simply language they don’t put serial numbers on order so apple can’t authenticate it’s yours if you wrongly setup your apple laptop u can’t approve its yours always buy from apple they don’t put serial numbers number on invoice I have issue ongoing 2 months 40 calls 4visits on Apple Store escalated to tier 1 and tier 2 only things I forgot iCloud address so stress full better to buy Microsoft I am not against Apple I have 7 phones and watch but how they process it’s not simple recommend to buy from apple 100% believe me

Never buying the WORST service of BEST BUY again. As soon as i put in the order i cancelled it and they said i cant cancel an online order because its shipped. But the order was not shipped, because i had a delivery for 2 weeks after i placed the order.
Then after i got deliveries put in front of my gate in the rain. Ruining the boxes and likely the electonics.
What an mess this simple order was. Now im cancelling the whole order.
Best BUY says if i wanted everything shipped together i had to go i to the store in person to ask for a sinhle shippment. I said the reason for shopping online is for convieince, thry said it didnt matter for that you ha e to come in person. So now boxes are ruined and i cant return and CS says to make a claim with the courier as thry wont accept the damages goods.
Spent over 2 hours on the phone and got transfered between people who had bad english and acted like they did t understand what was on the screen so i had to fill in each CS rep.
That was very annoying as it was, i kept getting different answers from the various CS reps.
For some reason you have to call the deliveries number and all they say is no i cant Cancel a order because its shipped. I explained a shipping error occured the CHAT person Ashley says i cant cancel a order, said i can refuse the order if i want to. I explain dont anything becaise im not hone and she said she cant do a cancellation or stop shippments. I asked for a manager and didnt get one. Thry said sorry we cant help you.
Thrn i got transfered to another Chat rep and the process started again. So annoying.
I called the number for home deliberies and got someone else and the cycle started again. Its as if the people they have cant read a screen.
This by made up a new excuse and at this point i was boiling inside. He put me on hold a bunch of time, probably 15 minutes all together. I requested do not deliver the big TV as no o e will be home. Then i found out the delivery date to shipping and installation of the large TV was changed from the day i requested to be. What a mess.

I went today to get a new dishwasher at Best Buy at Sherway in Etobicoke. Martin was able to assist me almost as soon as I got there. His product knowledge was excellent, and the entire process of ordering, delivery, installation and removal of the old dishwasher was clearly explained. I will definitely be coming back as this was the best customer service I have received in a long time. Kudos to Martin! Kindest Regards, Marcus Dolman, Mississauga

I was able to find exactly the product that I was looking for, and for the right price. That is, Rechargeable 9V batteries for under 20 CAD.

I believe that Rechargeable batteries are the future, and therefore, represent an enormous business opportunity.

I could see Best Buy becoming a leader in this product.

Since 1985, I have been buying Rechargeable batteries. Imagine, how many batteries I, alone, have saved over these past 40 years!

One of the worst, never buying again from Best Buy, 4000$ order handled by the shipping company they use terribly, to track where the package is.

I will NEVER shop at BestBuy again, I purchased a phone from them, and while setting it up, it froze/locked out my phone number and was defective, I pay $2,000 for this device, and asked for a refund, since I ordered it online, they wanted me to ship it back via canada post, which I did not want to do because of the strike, but they gave me no choice, now the phone is sitting in a warehouse well my money is not being released and is tied up. For BestBuy to only keep telling me I will need to wait. This is outlandish, I have evidence showing the device is defective, The package was scanned, and I have a receipt showing I shipped it back, yet BestBuy will do nothing and every person I spoke too has been unprofessional and useless. I have asked to speak to a manager or supervisor multiple times, only to be told they will have one call. That has yet to happen. It has now been a month since I ordered the device, and still nothing has been done. SAVE YOURSELF THE HEADACHE AND DO NOT BUY FROM BESTBUY.

Bestbuy online sucks they don’t deliver products at all. They organize by metro e24 courier they won’t even come to building to deliver and instead take pics of buildings from internet and post as undelivered I caught today by staying outside my building 45 mins when I got update im next on delivery but they never showed up 3 days they did this same drama. I never received product now im gonna pay full price as sale ends in 3 days now the customer service is very bad too they said will resolve and send me an email on price match but nothing received. Worst Best Buy ever

Got my phone though Best Buy and they convinced me to go with geek squad instead of apple care and that was a big mistake.
They told me it was just like apple care and they were wrong. I smashed my phone and when I went to get it replaced they wanted 250 bucks when apple care is 39 bucks
Don’t go through geek squad you will definitely me disappointed.

Good tv for reasonable price

Bought a micro wave online ,took 3 days to deliver it and the 4th day a very nice man came to install it. AS HE TOOK IT OUT OF THE BOX HE NOTICED IT WAS BROKEN. So he reported it to them and so did we.Now 6 days later and three phone calls we are still waiting for a replacement. Worst of all the warehouse is a ten minute drive away.

Cesspool of negative impolite dark energy. Nasty, rude and unprofessional leaving a downward infectious pulldown. Called them twice and both times the end of the call is very bad energy. Support at NewEgg.ca was totally breath of fresh air and helpful courtesy. Cesspool is an understatement.

remember if you buy from this company most times it's a 3rd party and best buy does nothing when you have a problem

Tdlr: I was not able to leave a review on their website. I believe this was because they do not want bad reviews.

Tried to purchase a laptop from their online marketplace. After three days, I received an email from the seller that the laptop was defective and would not be sold. I believe the product was never actually checked over until the order was received. I tried to leave a review, but could not. Because I felt strongly about the experience, I tried to contact customer service. Horrible experience. Three times they suggested I just wanted to contact the seller, but my request to leave a review was very clear. After half an hour of chatting, the situation was not resolved and I was unable to leave a review. This leads me to believe that their reviews are either fabricated or are only available for those likely to receive positive reviews. Wish I had checked here before considering Best Buy.

Stay away from Best Buy.

I thought two iPads last year for my kids for Christmas. I purchased the “damage insurance” from Best Buy rather than directly from Apple. First one of the iPads wasn’t insured due to some sort of glitch it was removed from my order. I reached out and was told both iPads were insured. One of the iPad screen was broken. So I take it to Best Buy to get it repaired. Firstly I find out contrary to what I was originally told only one iPad is actually insured. The attendant at the repair desk tells me it’s insured for the damage and that either they will repair it or give me a new iPad. He double checks with his manager that the insurance covers the damage and the manager says it is. I get a call back two days later saying to come pick up the iPad that it’s not repaired. Now he tells me it’s not insured. The so called “damage protection” I purchased is only for technical repair not accidental damage. He said check the Terms and Conditions. But I didn’t have access to the T&C until after the purchase. He tries to say he made a mistake. But that makes absolutely no sense. Again he double checked with his manager. When I picked up the iPad they wanted me to sign a form. The attendant was visibly upset when I refused. The iPad was still working when I dropped it off. Personally I think they likely took parts out of it, why else go through all this nonsense? Bottom line on’t buy the insurance it’s a scam and take your electronics anywhere but here to be repaired. I’ve never gone to any other store where the staff is less informed about their products or policies. They also don’t honour what they tell you even if it’s their mistake. All I know is if the iPad now doesn’t work after they sent it away I may file a civil suit. I’m that upset. It’s absolutely ridiculous.

If you buy malware from bestbuy online even if you don't use or open the link and code sent to you buy email you loose your money. They do not do returns or exchange. Plus when you try to cancel an order 1 minute after placing it, they ask you to wait for the items to be delivered, but after receiving the email you still loose your money for online order for malware.

Very happy with the customer service from Karan in the Banff shop. Not a complex purchase, but she really did go above and beyond to make sure I got what I needed. I came in for an eSIM for a 1-month visit to Canada, but for some reason my phone has 2 IMEI numbers so that wouldn't work. She suggested a physical SIM for the same price, and she took a few minutes to make sure the SIM would work in my handset (I wasn't sure if my handset was unlocked) and that the new SIM actually worked before I left the store. I find mobile phones baffling and alienating, and she was patient and helpful and really made me feel comfortable and confident that I was getting something that would work. It made a real difference to the start of my Canadian visit and I really appreciate her help.

Absolute let down. I had recently up graded cell phone on a bell contract. Made 2 trips to location and problem still not resolved. Spent over two hours for a what should have been a simple upgrade has now turned into a billing nightmare. First gave me a phone that I couldn't even make a call the following day. Now my wife's phone has to be reactivated yet again and another plan paid for. Now 30days later and another 2 hours on the phone with bell , now my newly upgraded phone has to be replaced yet again to please Bell billing and accounts. Now I have to make yet another trip to town to correct this issue , no problem right only a 45 min. drive one way. Maybe you should be hiring more competent techs to be changing phones. Lessoned learned to not allow BestBuy to be messing
with phones or plans.